{"id":17089,"date":"2026-03-13T14:05:18","date_gmt":"2026-03-13T14:05:18","guid":{"rendered":"https:\/\/alwaysbestcare.com\/fort-worth\/?page_id=17089"},"modified":"2026-03-16T18:11:56","modified_gmt":"2026-03-16T18:11:56","slug":"consumer-access-to-health-care-records-complaint-information","status":"publish","type":"page","link":"https:\/\/alwaysbestcare.com\/fort-worth\/consumer-access-to-health-care-records-complaint-information\/","title":{"rendered":"Consumer Access to Health Care Records &amp; Complaint Information"},"content":{"rendered":"<div class=\"m-banner m-banner--small -version-2 order-default\" >\n\n\t\n    \n    <div class=\"m-banner__container container-fluid\" style='--columns-ratio: 46%;background-color: #f0f5fc; --background-color:#f0f5fc;'>\n\n            <div class=\"m-banner__media\">\n        <picture class=\"m-banner__picture\">\n\t\t\t\t\t\t\t\t\t\t\t\t                        <source media=\"(min-width: 1500px)\" srcset=\"https:\/\/alwaysbestcare.com\/fort-worth\/wp-content\/uploads\/sites\/41\/2022\/12\/Veteran-Header.jpg\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                        <source media=\"(min-width: 1024px)\" srcset=\"https:\/\/alwaysbestcare.com\/fort-worth\/wp-content\/uploads\/sites\/41\/2022\/12\/Veteran-Header-1536x577.jpg\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t                        <source media=\"(min-width: 768px)\" srcset=\"https:\/\/alwaysbestcare.com\/fort-worth\/wp-content\/uploads\/sites\/41\/2022\/12\/Veteran-Header-1024x385.jpg\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                <source media=\"(min-width: 300px)\" srcset=\"https:\/\/alwaysbestcare.com\/fort-worth\/wp-content\/uploads\/sites\/41\/2022\/12\/Veteran-Header-768x288.jpg\">\n\t\t\t            <img decoding=\"async\" src=\"https:\/\/alwaysbestcare.com\/fort-worth\/wp-content\/uploads\/sites\/41\/2022\/12\/Veteran-Header.jpg\" alt=\"Veteran-Header\">\n        <\/picture>\n    <\/div>\n\n        <div class=\"m-banner__inner container flex-left style-dark\">\n\n            \n<div class=\"l-banner l-banner-v1 l-gt-d l-gb-d\" style=\"\">\n\n\t\n<div class=\"l-banner--col l-banner__text\">\n    <div class=\"c-block__body\">\n            <div class=\"c-banner__content text-left\">\n\n        <div class=\"c-heading -h1\">\n\t\t\t\n\t\t\t\t\t\t\t<h1  class=\"c-heading__title\">Consumer Access to Health Care Records &amp; Complaint Information<\/h1>\t\t\t\n\t\t\t                <div class=\"c-heading__sub\">For Clients In Texas Only:<\/div>\n\t\t\t        <\/div>\n\n\t\t            <div class=\"c-banner__description is-wysiwyg\">\n\t\t\t\t<p>In accordance with House Bill 4224 (89th Regular Session) and Texas Health &#038; Safety Code \u00a7181.105, Always Best Care of Fort Worth provides the following information to assist consumers in:<\/p>\n            <\/div>\n\t\t    <\/div>\n\n        \n                <div class=\"c-block__btn c-btn-bar\">\n                    <a  href=\"\/fort-worth\/contact\/\"  class=\"c-btn -small -inverted has-icon icon-right \"><span class=\"c-btn__txt\">Contact Us<\/span><span class=\"c-btn__ico\"><svg width=\"30\" height=\"30\" class=\"icon icon-lib-icon-arrow1 \"  aria-hidden=\"true\" role=\"img\"><use xlink:href=\"#lib-icon-arrow1\"><\/use><\/svg><\/span><\/a>\n            <\/div>\n    \n            <\/div>\n<\/div>\n\n    <div class=\"l-banner--col l-banner__media\">\n                    \n                    <div class=\"c-image\">\n        <div class=\"c-image__media c-image__primary\">\n            \n                <img decoding=\"async\" class=\"c-image__src\" loading=\"lazy\" src=\"https:\/\/alwaysbestcare.com\/fort-worth\/wp-content\/uploads\/sites\/41\/2022\/12\/Veteran-Top-Image.jpg\" alt=\"Veteran-Top-Image\">\n\n            \n        <\/div>\n    <\/div>\n\n            \n            <\/div>\n\n\n<\/div>\n        <\/div>\n    <\/div>\n\n<\/div>\n\n\n<div class=\"m-wrapper container-fluid\" style='background-color: #f0f5fc; --background-color:#f0f5fc;'>\n\n\t\n\t\n    <div class=\"m-wrapper__inner\">\n        \n<div class=\"m-block gb -version-2 l-content-simple-1 \"   style=\"\">\n\n\t\n\t\n    <div class=\"m-block__container container\" style=\"\">\n\t\t\n<div class=\"l-heading text-left l-heading-v1\">\n\n\t    <div class=\"c-heading -h2 \">\n        \n        \n                    <div class=\"c-heading__pre\" >\n                ALWAYS BEST CARE SENIOR SERVICES of Ft. Worth, TX            <\/div>\n        \n        \n            <\/div>\n    <div class=\"c-heading__description is-wysiwyg\">\n        <h4>1.  HOW TO REQUEST YOUR HEALTH CARE RECORDS<\/h4>\n<p>\n    <span>You have the right to request copies of the health care records maintained by <strong>Always Best Care Senior Services of Ft. Worth, TX<\/strong>.<\/span>\n<\/p>\n<p>\n    <span>To request your records, please follow the instructions below.<\/span>\n<\/p>\n<p>\n    <span><strong>Submit a Written Request<\/strong><\/span><br \/>\n    <span>Your written request must include the following information:<\/span>\n<\/p>\n<ul>\n<li>Full name<\/li>\n<li>Date of birth<\/li>\n<li>Service address<\/li>\n<li>Dates of service requested<\/li>\n<li>Description of the records requested<\/li>\n<li>Phone number or email address for follow-up<\/li>\n<li>Signature and date<\/li>\n<\/ul>\n<p> <span><strong>Submit Your Request by Mail, Email, or Fax<\/strong><\/span><\/p>\n<p>\n    <span><strong>Mail:<\/strong><\/span><br \/>\n    <span>Always Best Care Senior Services of Ft. Worth, TX<\/span><br \/>\n    <span>Attn: Privacy Officer<\/span><br \/>\n    <span>13101 Preston Rd, Suite 515, Dallas, TX 75240<\/span>\n<\/p>\n<p>\n    <span><strong>Email:<\/strong><\/span> <span><a href=\"mailto:sross@abc-seniors.com\">sross@abc-seniors.com<\/a><\/span><br \/>\n     <span><strong>Fax:<\/strong><\/span> <span>972-767-4209<\/span>\n<\/p>\n<p>\n    <span>If you have questions about requesting records, please contact our Privacy Officer.<\/span>\n<\/p>\n<p>\n    <span><strong>Phone:&nbsp;<\/strong><a href=\"tel:9727398886\">(972)-739-8886<\/a><\/span><br \/>\n    <span><strong>Email:&nbsp;<\/strong><a href=\"mailto:sross@abc-seniors.com\">sross@abc-seniors.com<\/a><\/span>\n<\/p>\n<h4>2.  CONTACT THE LICENSING OR DISCIPLINARY AUTHORITY<\/h4>\n<p>Always Best Care Senior Services of Ft. Worth, TX is regulated by:<\/p>\n<p>Texas Health and Human Services Commission (HHSC)<br \/>\nRegulatory Services Division<br \/>\nComplaint Intake Unit<br \/>\n<b>Phone:<\/b> <a href=\"tel:18004589858\">1 800 458 9858<\/a><br \/>\n<b>Website:<\/b> <a target=\"_blank\" href=\"https:\/\/www.hhs.texas.gov\/services\/your-rights\/complaint-and-incident-intake\" rel=\"noopener\">https:\/\/www.hhs.texas.gov\/services\/your-rights\/complaint-and-incident-intake<\/a><br \/>\n<b>Mail:<\/b> HHSC Complaint Intake, MC E 249, P.O. Box 149030, Austin, TX 78714 9030<\/p>\n<p>You may contact HHSC to ask questions about licensing, report concerns, or verify agency licensure.<\/p>\n<h4>3. HOW TO FILE A CONSUMER COMPLAINT<\/h4>\n<p>\n    <span>If you believe your health information privacy rights have been violated, you may file a complaint with Always Best Care Senior Services or directly with the Texas Attorney General or HHSC.<\/span>\n<\/p>\n<p>\n    <span><strong>A. File a Complaint with Always Best Care<\/strong><\/span><br \/>\n    <span>Submit a written complaint including:<\/span>\n<\/p>\n<ul>\n<li>Your name and contact information<\/li>\n<li>Description of the issue<\/li>\n<li>Date(s) of incident<\/li>\n<li>Individuals involved (if known)<\/li>\n<li>Desired resolution<\/li>\n<\/ul>\n<p>\n    <span>Send complaints to:<\/span><br \/>\n    <span>Privacy Officer<\/span><br \/>\n    <span><strong>Always Best Care Senior Services of Ft. Worth, TX<\/strong><\/span><br \/>\n    <span>13101 Preston Rd, Suite 515, Dallas, TX 75240<\/span><br \/>\n    <span><strong>Email:&nbsp;<\/strong><a href=\"mailto:sross@abc-seniors.com\">sross@abc-seniors.com<\/a><\/span><br \/>\n    <span><strong>Phone:&nbsp;<\/strong><a href=\"tel:9727398886\">(972)-739-8886<\/a><\/span>\n<\/p>\n<p>\n    <span>We will investigate complaints promptly and respond within a reasonable timeframe.<\/span>\n<\/p>\n<p>\n    <span><strong>B. File a Complaint with Texas Attorney General<\/strong><\/span><br \/>\n    <span>Texas Attorney General Consumer Protection Division<\/span><br \/>\n    <span><strong>Phone:<\/strong> <a href=\"tel:18006210508\">1\u2011800\u2011621\u20110508<\/a><\/span><br \/>\n    <span><strong>Website:<\/strong>&nbsp;<\/span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.texasattorneygeneral.gov\/consumer-protection\"><span>https:\/\/www.texasattorneygeneral.gov\/consumer-protection<\/span><\/a><br \/>\n    <span><b>Mail:<\/b> Office of the Attorney General, P.O. Box 12548, Austin, TX 78711\u20112548<\/span>\n<\/p>\n<p>\n    <span><strong>C. File a Complaint with U.S. Department of Health and Human Services (HIPAA)<\/strong><\/span><br \/>\n    <span>Office for Civil Rights (OCR)<\/span><br \/>\n    <span><strong>Phone:<\/strong> <a href=\"tel:18003681019\">1\u2011800\u2011368\u20111019<\/a><\/span><br \/>\n    <span><strong>Website:<\/strong>&nbsp;<\/span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.hhs.gov\/ocr\/privacy\/hipaa\/complaints\/\"><span>https:\/\/www.hhs.gov\/ocr\/privacy\/hipaa\/complaints\/<\/span><\/a>\n<\/p>\n<p>\n    <span><strong>NON\u2011RETALIATION POLICY<\/strong><\/span>\n<\/p>\n<p>\n    <span>Always Best Care Senior Services will not retaliate against any individual who files a complaint, requests records, or exercises privacy rights under Texas or federal law.<\/span>\n<\/p>\n<p>\n    <span><strong>CONTACT INFORMATION<\/strong><\/span>\n<\/p>\n<p>\n    <span><strong>Privacy Officer:&nbsp;<\/strong>Shayla D. Ross, MHA<\/span><br \/>\n    <span><strong>Phone:&nbsp;<\/strong><a href=\"tel:9727398886\">(972)-739-8886<\/a><\/span><br \/>\n    <span><strong>Email:<\/strong> <a href=\"mailto:sross@abc-seniors.com\">sross@abc-seniors.com<\/a><\/span><br \/>\n    <span><strong>Office Address:<\/strong>13101 Preston Rd, Suite 515, Dallas, TX 75240<\/span><\/p>\n    <\/div>\n\n\n\n\n\n\t\n<\/div>\n    <\/div>\n\n\t\n<\/div>\n\n\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-17089","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/alwaysbestcare.com\/fort-worth\/wp-json\/wp\/v2\/pages\/17089","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alwaysbestcare.com\/fort-worth\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alwaysbestcare.com\/fort-worth\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alwaysbestcare.com\/fort-worth\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/alwaysbestcare.com\/fort-worth\/wp-json\/wp\/v2\/comments?post=17089"}],"version-history":[{"count":17,"href":"https:\/\/alwaysbestcare.com\/fort-worth\/wp-json\/wp\/v2\/pages\/17089\/revisions"}],"predecessor-version":[{"id":17156,"href":"https:\/\/alwaysbestcare.com\/fort-worth\/wp-json\/wp\/v2\/pages\/17089\/revisions\/17156"}],"wp:attachment":[{"href":"https:\/\/alwaysbestcare.com\/fort-worth\/wp-json\/wp\/v2\/media?parent=17089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}