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CHARLOTTE, N.C. (WBTV) - A veterans housing company in Charlotte handled hundreds of thousands of dollars in public funds at the same time veterans it was helping were being evicted, a WBTV investigation has learned.
Those payments were sent despite two decades of unpaid court judgements and numerous lawsuits against the company’s owner, Karen Blackmon, in Mecklenburg County district court.
A WBTV investigation into veterans housing company Our Hearts Our Heroes began with Shauntel Gaines, a veteran who was evicted after she fled domestic violence to Charlotte and wound up homeless, living in a shelter.
Her connection to Our Hearts Our Heroes began as a recommendation from the nonprofit she worked for. It ended with her eviction.
“One that I don’t deserve,” Gaines said through tears.
Our Hearts Our Heroes was her lease guarantor because she wouldn’t have been accepted as a tenant otherwise. The rent was too high.
The company often served as the middleman between Gaines and the landlord as a result.
As , Gaines’ eviction in 2024 came despite financial records showing she paid rent to Our Hearts Our Heroes. The eviction also happened despite a $6,700 housing aid donation from the Tunnels to Towers Foundation sent to Our Hearts Our Heroes on Gaines’ behalf.
Documents obtained by WBTV showed that Our Hearts Our Heroes didn’t send that money, earmarked for Gaines, to her landlord. Weeks after her eviction, Gaines’ landlord sent her and Blackmon a balance sheet showing thousands of dollars owed and nothing paid.
A year later, it’s still unclear where the donation and Gaines’s own rent money went, according to records that WBTV reviewed. The company’s owner, Karen Blackmon, first told WBTV she paid Gaines back and promised to send proof. She didn’t send that documentation despite numerous requests, and then stopped responding.
Gaines, meanwhile, was left in a financial hole – and with a permanent eviction on her record.
One of Charlotte’s largest veteran nonprofits, Veterans Bridge Home, ran a grant-funded housing program for veterans that sent more than $220,000 to Our Hearts Our Heroes in 2023 and 2024.
Veterans Bridge Home as the most comprehensive veteran-serving organization in the region and by major corporations that include Truist, Bank of America, the Charlotte Panthers, Duke Energy and others.
Its most recent publicly-available show Veterans Bridge Home received more than $2 million in grants for 2023, just under half of its total revenue.
The money sent to Our Hearts Our Heroes was part of a temporary housing program funded by federal Covid relief funds (American Rescue Plan Act, or ARPA), a spokesperson told WBTV.
Veterans Bridge Home sent the funds to Our Hearts Our Heroes as the leaseholder for veterans. The funds were payments for a veteran’s first-time housing costs or temporary rent relief.
“By the program guidelines, the VBH program paid the rent, or utilities to the landlord, lease holder, or utility company, not to the client themselves,” wrote Lori Noonan, chief growth officer for Veterans Bridge Home.
“It is important to note that these payments were not ‘donations’ or ‘provided’ to property owners or master leaseholders,” Noonan said. “These were payments for first time rental costs, back rent, and in some cases next month’s rent to give families a little more financial runway.”
Noonan told WBTV that they believe all of these payments they sent to Our Hearts Our Heroes were applied as intended. When asked about why the company wasn’t further vetted, Noonan wrote that they had adhered to strict ARPA guidelines when administering the funds.
“Because ... none of these clients ever told us that the payments we made did not go for their initial costs for an apartment or to pay back rent, we believe the payments we made went to their intended purpose,” Noonan wrote.
Records show that those payments, however, came while other tenants of Our Hearts Our Heroes were being evicted in Mecklenburg County district court.
In addition, WBTV’s investigation shows that Our Hearts Our Heroes owner Karen Blackmon had a lengthy history of unpaid debts that predated her partnership with Veterans Bridge Home by nearly two decades.
Over the past two decades, Karen Blackmon has filed at least seven LLCs with the North Carolina Secretary of State.
The Secretary of State dissolved most of them when records showed Blackmon stopped filing annual reports. (There are additional LLCs linked to a Karen Blackmon that were quickly opened and closed, but these seven are linked to addresses or other information that WBTV confirmed to be the correct Blackmon.)
The frequency of both the filings and the dissolutions is just one of several issues that should have been checked before working with the companies or their owner, according to managing attorney Kelly Durden with the Charlotte Center for Legal Advocacy.
“It’s unclear exactly what their business model is. It’s unclear who they serve. It’s unclear how they purport to earn money,” Durden said. “But it is clear that there are a lot of LLCs opened in [Blackmon’s] name over the years.”
Outside of customers or clients proactively filing complaints, Durden said there’s little in the regulatory world to be done about it.
“I could open a for-profit tomorrow, say that I’m going to help house homeless veterans in Charlotte. I have no business plan, I don’t have the financial means to do so. And that could happen?” a reporter asked Durden.
“That could happen, yes.”
Apart from the LLC filings, the public footprint for the companies typically appeared in just one other place: the Mecklenburg county courthouse.
Enka Entertainment is one of the earliest LLCs linked to Karen Blackmon. Online court records indicate she still owes $77,000 in a 2004 court judgement against her and the company.
A representative for the clerk of courts confirmed to WBTV that, if an old lawsuit is still marked in the online court system as active and unpaid, then payments have indeed not been made through the court as required.
In the early 2000s, several arrest warrants were issued against Blackmon for writing worthless checks.
In 2015, the IRS filed a $53,000 tax lien against Blackmon that, for almost a decade, court records show she failed to pay.
In 2024, Blackmon’s bank sued her for failing to make payments on her BMW car loan and overdrawing her account by almost $10,000.
All in all, online court records dating back two decades indicate Blackmon owes at least $350,000 in unpaid debts in North Carolina.
WBTV also previously reported how Our Hearts Our Heroes was named as a defendant in at least 18 evictions between 2023 and 2025.
Much of this extensive legal record predated the company’s partnership with Veterans Bridge Home and the donation from Tunnels to Towers Foundation.
After veterans voiced problems with the company last fall, Veterans Bridge Home said they stopped referring people to Our Hearts Our Heroes in October 2024.
In January 2025, Veterans Bridge Home launched an internal audit into the cases of 36 veterans funded by the housing program who lived in units leased by Our Hearts Our Heroes.
“Once concerns surfaced, Veterans Bridge Home acted immediately — ending referrals, launching a case audit, and notifying legal advocacy partners,” Noonan said in an email. The audit showed the grant payments had been applied as intended, Noonan wrote.
The Tunnels to Towers Foundation told WBTV their case record showed they “received no indication” their donation to Gaines hadn’t stopped her eviction.
Kelly Durden with the Charlotte Center for Legal Advocacy, who is aware of numerous clients who also had issues with Our Hearts Our Heroes, has one message for nonprofits: Vet your partners.
“If there’s a lot of litigation against them, you really have to wonder, is this somebody that I want to do business with?”
None of this makes sense to Gaines, who is left pushing for answers about why massive nonprofits first chose to work with a company with an extensive legal record of red flags.
“They’re going home to sleep in a warm bed. They have food in their refrigerators. They really don’t understand what is happening in the community that they’re serving,” Gaines said.
“I’m speaking to the foundation of that problem.”