Longtime businesses complain about high permit fees, trash costs, and vacant stores in Hatboro.
Dino Ciliberti, Patch Staff
HATBORO, PA —Bob Wipplinger is ready to throw in the towel.
The longtime owner of Village Hardware joined a chorus of business owners to express their frustration with doing business with the borough.
"I've had it," a visibly upset Wipplinger told the council at a recent meeting, speaking right after Ross & Co. owner Bob Ross threatened closure for getting a lack of support from officials.
Wipplinger and others were at the recent Hatboro Borough Council meeting to complain about borough fees, garbage costs, vacant buildings, business closures, and the stress of trying to succeed.
"Times are changing," Wipplinger said. "It's a different time. People can't afford things. They also go on Amazon to buy things. Hatboro is a drive-through. Do something with Gamburg's. Cut it in half."
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Wipplinger and Ross were referring to the boarded-up Gamburg's furniture store, which closed after being a retail landmark in the borough for more than 90 years.
"As far as Gamburg's, we can't just buy it," Council President George Bollendorf said. The property has remained stagnant a year after closing with no development plans introduced to borough officials.
Wipplinger also said that borough permit fees are way too high. He said he paid $3,000 in fees for the property he borough next to the McDonald's on York Road when it should have been $400.
Bollendorf stated that a lot of borough permit fees are based on square footage and that a lot of the laws were written a while ago.
Borough Manager Diane Hegele said that the borough examines the fee schedule at the end of every year and makes adjustments.
Business owners said they are not getting support from the council and borough officials. Some mentioned a business directory that listed misinformation.
"We're down to the bare minimum in Borough Hall," Hegele said, adding that the borough is dealing with staffing shortages due to high expenses. "There's not enough of us."
Hegele said business owners could reach out to her and the borough has posted on Facebook that officials have been working to update and add businesses.
Wipplinger's daughter Jaclyn expressed her frustrations with the trash fees and the distinction between what a resident pays and what a business pays.
"This is the first year people have complained about it," Bollendorf said.
The borough is one of the few towns in the Philadelphia region that picks up trash twice a week.
The council president said that officials revised the trash ordinance after receiving feedback from the public. The borough has mentioned cutting back to once-a-week pickup to shave costs, but residents have balked at that idea.
"Bob Ross, if he closes, will obviously be a major problem for the borough. It's not our job to reach out to you to get guidance. It's about you saying, 'I'm a resource.'"
She suggested that council members go around to borough businesses and ask about their concerns as she does in working for her father and a real estate business.
"I hear what Bob (Ross) is saying. It's a trend of people not getting what they need," she said.
"We're eight people," Councilwoman Amanda Jacobus said.
"We're paid $200 a month," Bollendorf said.
"Bob is one of the newer owners and he's talking about leaving," Jaclyn Wipplinger said. "I'd be upset as a council member that I'm not doing something immediately. It's disappointing and upsetting."
Bollendorf said the borough recently had a business mixer and "no one showed up."
Jaclyn Wipplinger even offered her services to the borough, saying that a Trunk or Treat she helped organize received 11,000 eyeballs on social media.
As she spoke, Wipplinger got agitated at Councilwoman Nicole Shay, who was giggling with Bollendorf.
"You guys are showing a poor representation," her father Bob stated. "I don't feel warm and fuzzy here. I felt like I was part of the community, It's not the same. I'm ready to hang it up. I live in Jamison and I don't want to drive here anymore."
"I genuinely care about the community," Jacobus said. "I grew up in Hatboro. I support local businesses. My husband cares about the community. We try to promote it. I'm trying to do everything I can."
That brought a comment from Dan Dempster, the owner of Dempster's Quality Car Care, who said he tried to give away four cars a year but can't in his own community because the borough does nothing to promote his efforts.
"I've not given away one in Hatboro," he told the council. "And I've been here for 30 years."
Following the meeting, council members and Mayor Tim Schultz made efforts to repost Dempster's contest on Facebook and social media.
For Bob Wipplinger, though, any effort may be too late.
"I'm done," he said. "I don't want to spend any more money in town."