CenterPoint said it's working in the area that's known to be "vulnerable to weather-related service interruptions."
HOUSTON — Neighbors in the Kingwood-Porter area say they’re fed up after months of what they call “never-ending” power outages that have disrupted their lives, spoiled food, and even damaged appliances.
“I’ve pretty much had it with losing power in my neighborhood,” one resident said in a call to KHOU’s Your Voice line. “We have lost power 23 times during 2025.”
Residents in the Royal Brook subdivision say the outages have become a frustrating — and costly — part of daily life.
“Not having reliable power,” said homeowner June Kalman-Parillo, “that’s the biggest issue.”
Kalman-Parillo says she’s lost power more than 20 times this year alone, including three times in one week last month.
“The last time I experienced it was Monday,” she said. “Before that, it was Sunday, and before that, Friday night.”
As a senior living on a fixed income, she says the frequent blackouts have put her health and budget at risk.
“I actually ate food that was questionable because I had just gone to the grocery store,” she said. “I couldn’t afford to replace it. I probably lost $500 to $600 worth of food.”
And she’s not alone.
“It’s a big inconvenience,” said Carson Embry, another Royal Brook resident. “Our microwave went out because of a power surge. It’s definitely taking a toll — some people have lost their refrigerators or dryers.”
Embry said calls to CenterPoint Energy for answers haven’t provided much clarity.
“No definitive answers,” he said. “It just creates frustration.”
KHOU 11 reached out to CenterPoint Energy for comment. The company sent a statement that reads:
"We are working hard every day to build and operate the most resilient coastal grid in the nation, and we know we have more work to do. We understand how disruptive and frustrating any outage can be, and we appreciate Ms. Parillo and other customers in the Porter area for sharing their experiences. The neighborhood near Winwood Falls Way is located in a densely vegetated part of our service territory and has been especially vulnerable to weather-related service interruptions.
"We know that there have been several recent interruptions, primarily caused by falling trees, lightning, and high winds, including the severe storms on the weekend of Oct. 25. It’s also important to note that some of the trees contributing to outages are located outside of CenterPoint Energy’s easements, which limits our ability to trim or remove them directly.
"Since the summer, CenterPoint Energy has ramped up efforts to improve reliability on this customer’s circuit, which serves this neighborhood. Our teams completed a full inspection in July, followed by extensive tree trimming and removal, as well as vegetation management work. A second inspection was conducted in mid-October, and additional service reliability improvements are currently underway. In some cases, service interruptions may occur while this work is being performed.
"This work is part of our broader Greater Houston Resilience Initiative, which in this case focuses on strengthening infrastructure in this area with dense vegetation and elevated outage risk. We remain committed to improving service reliability and will continue working to address any remaining customer concerns."
Residents, however, say they’re still waiting to see those improvements take effect.
At this link, CenterPoint customers can find information about filing a claim if they feel CenterPoint is responsible for damaging their property.
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