It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always.
They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.
However, as seniors grow older, completing daily tasks like showering and enjoying activities such as visiting the historic Superstition Mountain Lost Dutchman Museum gets harder without someone by their side. Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.
Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Apache Junction, AZ is a safe, effective way to give your loved ones the care they need when they need it the most.
Home Care Services
Service AreasSince 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.
Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.
The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.
“Getting to know Becky and staff I have learned to trust their deep concern for”
“Everyone at Always Best Care are so friendly and helpful. We can tell that”
“I cannot say enough positive things about this company. Becky and John have been”
“Great staff”
“I had a wonderful experience with this company providing home aids during a post-op recovery”
“I am a current client of this provider Always Best Care of Mesa is very easy”
“They were great . They truly care about their clients”
“Great people to work with. I can truly recommend them.”
“I'm a caregiver for Always Best Care. It is the best company to work for.”
“My mother’s caregiver is patient when explaining computer issues, tv issues and other technical problems”
“I am a current client of this provider Always Best Care has been fantastic! Always going”
“This is Kathy, Marcy did an assessment on my brother on January 14th who is”
“Caring, concerned, kind and always on time. Everyone was stellar and helped me care for”
“I am a past client of this provider Caring, concerned, patient, kind, and always on time.”
“John and his team will give you the best care and best options. They are”
“Always Best Care is an amazing company to work for. John and the team really”
“Other I use this agency to help me with my 87 year old Mother. Everytime I”
“Working for ABC Mesa puy my heart in a happy place. I felt I was”
“Great family business that cares about your loved ones and has your best interest in”
“I am a current client of this provider We're currently using Always Best Care of Mesa.”
“Excellent caring staff who pay attention to the details. They are particularly kind. ”
“Excellent caring staff who pay attention to the details. They are particularly kind. Excellent service.”
“Other Excellent agency with wonderful caregivers. I recommend ABC”
“Other I was visiting my sister-in-law while one of your caregivers was providing services. She was”
“Getting to know Becky and staff I have learned to trust their deep concern for the people they care for, as well as the depth of knowledge that Always Best brings with them. Their thoroughness is their hallmark!”
“Everyone at Always Best Care are so friendly and helpful. We can tell that they genuinely care about us and our needs.”
“I cannot say enough positive things about this company. Becky and John have been incredibly helpful in helping me and my family understand the struggles and challenges of my elderly relative. With their guidance we have been able to speak with our beloved aunt and help her understand all of her choices and chose what is best for her. It's so important to have people who really understand the ins and outs of aging in place versus aging in a community. I highly recommend calling Always Best Care Senior Services if you really want to help the elderly loved ones in your life.”
“Great staff”
“I had a wonderful experience with this company providing home aids during a post-op recovery period of six weeks. I can't say enough about how professional, knowledgeable, friendly, courteous, punctual, responsive, skilled, discreet, and just great to have around a few hours per week during my home stay. Everything I needed done was done without question or complaining or unnecessary comments. And, with a great attitude! They were truly there to help and it was very comfortable having the aids in my home. They did so much to help my recovery go smoothly. I highly recommend Always Best Care and wouldn't hesitate to use their services again should the need arise.”
“I am a current client of this provider Always Best Care of Mesa is very easy to work with. The owner, John, made us feel very good. The caregivers themselves are extremely good, and we're very happy with them. They are very receptive and always asking what they can do to help out. They are always willing to do anything that we've asked them to do, and they're very personable when talking to my dad when he needs someone to talk to. They provide basic assistance like preparing meals, cleaning around the house, helping with my dad's hygiene, and other non-medical assistance. The agency is extremely flexible in changing schedules when needed, and very responsive whenever I have questions. They are a very good agency and I highly recommend them. Definitely consider them when looking for home care. Their rates are extremely competitive, if not the best, and their people are very professional and caring.”
“They were great . They truly care about their clients”
“Great people to work with. I can truly recommend them.”
“I'm a caregiver for Always Best Care. It is the best company to work for. The management team are super helpful. They greatly care for their caregivers, and clients”
“My mother’s caregiver is patient when explaining computer issues, tv issues and other technical problems that are becoming increasingly frustrating. These things are so important to Mom when she feels forgetful and disconnected from family. I am glad we found Always Best Care. They really care for their clients.”
“I am a current client of this provider Always Best Care has been fantastic! Always going out of their way to meet my needs. I am in a wheelchair and tasks are hard for me. One of my caregivers even put together a nightstand for me from IKEA so that I had a place to set important items I need at night. She was great! I would recommend Always Best Care Senior Services Mesa to anyone.”
“This is Kathy, Marcy did an assessment on my brother on January 14th who is in congestive heart failure . We were concerned with what kind of living situation would be best for him She suggested a senior living center as he would benefit from having help around during his set backs. Since I live 2000 miles away I really appreciated her help. We got him placed and her records helped his new home getting him situated. Thank you Kathy”
“Caring, concerned, kind and always on time. Everyone was stellar and helped me care for my loved one. Top notch!”
“I am a past client of this provider Caring, concerned, patient, kind, and always on time. What more can a loved one want for their loved one!”
“John and his team will give you the best care and best options. They are experts and will focus on your personal needs. If you need help and care for your loved one Always Best Care truly is the best care available. Your loved one matters and John will not let you down. Their commitment and care will put your mind at ease and provide care and support for you or your family member. This is a place you can trust to give their best. Thank you for all you do.”
“Always Best Care is an amazing company to work for. John and the team really care about their employees and also clients.”
“Other I use this agency to help me with my 87 year old Mother. Everytime I call, email or text them they get back with me right away. They always take good care of my Mom and show deep concern and care for my Mom. Right now I am only using them for transportation purposes but feel very safe when they come and pick up my Mom and take her to all her Doctor appointments or even when she needs to give blood they go inside with her and help her sign in. I highly recommend this agency.”
“Working for ABC Mesa puy my heart in a happy place. I felt I was appropriately paired with clients I wouldnt just get along with, but with my skills as well. I never had a client i was reluctant to go back to and I believe Trevor and John played a significant role in this.”
“Great family business that cares about your loved ones and has your best interest in mind. I highly recommend Always Best Care - Mesa”
“I am a current client of this provider We're currently using Always Best Care of Mesa. Their caregivers are very good. They help my mom with socialization, shopping, and light housework. Their scheduling is great, we've had no problems with it, and their billing is excellent.”
“Excellent caring staff who pay attention to the details. They are particularly kind. Excellent service.”
“Excellent caring staff who pay attention to the details. They are particularly kind. Excellent service.”
“Other Excellent agency with wonderful caregivers. I recommend ABC”
“Other I was visiting my sister-in-law while one of your caregivers was providing services. She was so polite, friendly and conscientious! She communicated clearly about everything she did (areas she cleaned, cat fed) and asked several times if there was anything else my sister-in-law needed before she left. I could tell she really cared and she encouraged her to call whenever she needed anything. I felt that my sister-in-law was in good hands! Thank you for providing such high quality care. ????”
Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.
When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.
The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.
At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.
To give our senior clients the best care possible, we offer a full spectrum of in-home care services:
If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.
Common personal care services include assistance with:
Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.
Common home helper care services include assistance with:
Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors. That way, older adults can enjoy their favorite local activities, such as visiting Lost Dutchman State Park with friends while also receiving the care they need daily or weekly.
Common companionship services include:
According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. So, if you've always wanted to eat at the local Rusty Buckle Saloon or visit Goldfield Ghost Town and Mine Tours Inc, don't feel bad. Doing so is great for both you and your loved one.
At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.
If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.
Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:
According to AARP, 9 out of 10 seniors prefer to age in place within the comfort of their own home. With in-home care, seniors have a way to stay at home, receive the care they need, and maintain a sense of independence, improving overall wellness.
If you or a member of your family have assumed the role of caregiver for your senior loved one, you know how stressful the job can be. Between caregiver burnout and constant worry, being a family caregiver is hard. In-home care relieves your burden and gives you peace of mind knowing that your older family member is in expert hands.
Unlike nursing homes, where the staff and residents rotate frequently, seniors can foster new friendships and build bonds with their caregiver. Seniors who socialize on a regular basis are often happier, which fosters positivity and leads to increased wellbeing.
No two seniors need the same kind of in-home care assistance. That is why each of our Care Plans is tailored to meet our client's individual needs. We offer plans that cover everything from light housekeeping to more involved duties like transportation to doctor's appointments. Our Care Coordinators will work closely with you to develop a personalized plan to ensure your senior's needs are exceeded.
Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.
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While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.
In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.
How much does a senior's home truly mean to them?
A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.
With the help of elderly care in Apache Junction, AZ, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.
Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.
Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.
For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.
More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.
In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.
With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.
In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.
Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.
At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.
In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:
When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.
Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.
At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Apache Junction, AZ understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.
Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.
Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.
While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.
Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.
At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.
Other services offered within assisted living communities can include some or all of the following:
At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.
Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.
Some of the most popular assisted living communities to consider in our area include the following:
For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.
The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:
A discussion of your needs and how our trained caregivers can offer assistance in the most effective way
A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive
Discuss payment options and help coordinate billing with your insurance provider
Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.
If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.
At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Apache Junction, AZ 24-hours a day or only need a respite for a couple of hours, we are here to serve you.
When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.
and last updated APACHE JUNCTION, AZ — ABC15 is continuing our series where we follow up with Valley teachers to see how the school year went!Today, we are taking you to the Apache Junction Unified School District, where we are checking back in with Martin Byrne, a third-grade teacher, who brings with him a wealth of experience in the classroom, even though this was his first year at Four Peaks Elementary School.On the day we followed up, it was off to the races inside Mr. Byrne's busy classroom. According to his s...
and last updated
APACHE JUNCTION, AZ — ABC15 is continuing our series where we follow up with Valley teachers to see how the school year went!
Today, we are taking you to the Apache Junction Unified School District, where we are checking back in with Martin Byrne, a third-grade teacher, who brings with him a wealth of experience in the classroom, even though this was his first year at Four Peaks Elementary School.
On the day we followed up, it was off to the races inside Mr. Byrne's busy classroom. According to his students, they're always learning something new, both inside and outside the classroom.
Third-grade student Casey says his favorite part of the school year was getting to do science experiments!
"We get to go outside and make habitats," he said.
Inside the classroom, Mr. Byrne is helping his students cultivate a healthy habitat of their own.
"I look at my data, growth of students, the friendships in the room, if we have connected students throughout the year, and they have maintained those friendships, and I look at if they are motivated and happy to come to school," explained Mr. Byrne. "And this class is giving me a lot of motivation to come, to wake up in the morning."
Mr. Byrne says it feels like a "privilege," even where there are obstacles to overcome.
"It's finding love inside yourself through exhaustion, through difficult behaviors that the kiddos show. I think it's easy to reach for hopelessness and despair. It's easy to reach for cynicism with some of the challenges we have in education...It feels like a challenge for sure because it's not an easy job to work with 20-30 kids each day, but there is nothing else I'd rather be doing!"
In July 2024, when we first met Mr. Byrne, he told us his number one goal was to make sure his student felt worthy of love, and that lesson of love is one he not only held in his heart but also shared openly with his students.
"I think what sells me on this work is that it's a little bit sacred," said Mr. Byrne.
But don't just take it from him!
"Thank you all for the work that you did, Mr. Byrne!" said third-grade student Cielo. "I appreciate the things you do!"
In fact, both Cielo and her classmate Casey gave Mr. Byrne an "A" for all his effort this year!
"As long as you are suiting up, showing up, doing the best you can every day, you are going to make a positive change in the world," said Mr. Byrne.
Mr. Byrne will be returning to Four Peaks next year and is also gearing up to add a new title to his resume - Dad! He and his wife are expecting their first baby in November.
We know all the practice he's had in the classroom is going to suit him well, and we wish them the best of luck!
Copyright 2025 Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
APACHE JUNCTION, AZ (AZFamily) — Kerry Morgan, a teacher from Apache Junction, is house-hunting for her forever home in Texas. A new grandbaby is on the way, and she wants to be closer to family. “Now, with the credit hit, I’m probably postponed a few more months,” Morgan said.To understand that credit hit, we have to go back a few months to January. Morgan went to the emergency room. On her way to the hospital, she was told her bill would be more than $700. “I said, ‘Well, I don’t have...
APACHE JUNCTION, AZ (AZFamily) — Kerry Morgan, a teacher from Apache Junction, is house-hunting for her forever home in Texas. A new grandbaby is on the way, and she wants to be closer to family. “Now, with the credit hit, I’m probably postponed a few more months,” Morgan said.
To understand that credit hit, we have to go back a few months to January. Morgan went to the emergency room. On her way to the hospital, she was told her bill would be more than $700. “I said, ‘Well, I don’t have that. Can I be on a payment plan?’ They said, ‘Sure. Let me take a look,‘” she recalled. “They came back with $30 a month and I said, ‘OK, perfect,’ and they said, ‘You should get an email.‘”
A couple of days later, Morgan got an alert. “I got a hit on my credit saying somebody did a hard look at my credit, and of course I was freaking out, like what is going on?” she said. “Come to find out, it was Banner (Health), hit my credit and signed me up for a credit card to put the payments on.”
Then, a credit card showed up in the mail. Morgan says she never asked for it and never signed anything. “Not a thing,” she said. “I’m infuriated.”
On its website, Banner Health touts its relationship with a “vendor” that offers credit, which can be used at “participating Banner Health locations.”
“We are starting to see [medical credit cards] marketed in more and more health care settings,” said Patricia Kelmar, the health care director for the Arizona PIRG Education Fund. “Oftentimes they have a zero-interest introductory rate, is what they call it, but the interest is significantly higher than what you’d see on a regular credit card, and if you miss a payment or don’t pay it off, the full balance, in a certain amount of time, the interest is retroactive.”
There’s another potential problem, according to Kelmar, if you use a medical credit card. “Now, you owe the money to a bank, not to the provider. The provider’s been fully paid. If you find out that you were misbilled, now, the argument is not with your provider anymore. You’ve lost that ability to fix that error,” Kelmar cautioned.
Like Morgan, a 2023 report by the Consumer Financial Protection Bureau shows “patients report being signed up without their consent or knowledge.”
“Our health care professionals should not be marketing financial products to us in the health care setting,” Kelmar said. “It’s just a bad idea.”
Morgan says in her case, that unwanted and entirely unexpected credit card dinged her credit score by 16 points. “I was devastated, and the more I called trying to talk to someone, ‘Hey, you can’t do this. This is illegal,’ I heard from billing agents this happens every day,” she said.
When On Your Side asked if this is a known issue affecting more people than Morgan, a spokesperson for Banner Health emailed a statement saying, “Banner Health takes these concerns seriously. As a matter of policy, we do not discuss patient matters publicly.”
According to Morgan, Banner Health contacted her after On Your Side reached out. She says the hospital wiped out an $814 bill and discounted another bill by 50%. Curae, the company that issued the card, told On Your Side that the company will also reach out to the credit bureaus to reverse the hard inquiry on Morgan’s credit.
Now, the house hunt is back on track. “Thank you for all that you did to help me and the situation!” Morgan said.
If you are facing a medical bill you can’t pay in full, there are three things you need to know. First, you should be able to set up a payment plan directly through the health care provider. Second, ask for everything in writing so there are no surprises. Third, ask for time to consider your options before you agree to anything.
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