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Taking care of your Loved One Is What We Do BEST!

It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always.

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Home Care In Chesterfield, VA

Home Care Chesterfield, VA

They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.

Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.

Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Chesterfield, VA is a safe, effective way to give your loved ones the care they need when they need it the most.

 In-Home Care Chesterfield, VA

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The Always Best Care Difference

Since 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.

Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.

The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.

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TESTIMONIALS

“They say it takes a village and it truly does. I don’t know how I would have gotten through many days without you. Thanks for the good care you gave my husband and the visits spent with me. Please keep caring for folks, you make a difference.”

RW
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TESTIMONIALS

“What I loved most about the services provided by Always Best Care is the fact that the caregivers showed up, freed me up for grocery store or yardwork. The caregivers gave me advice to help me care for my husband. I was new to this and needed any advice, I appreciated that.”

AW
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TESTIMONIALS

“Always Best Care is so awesome! As a Caregiver, I will always recommend them. The professionalism and care for their caregivers goes above and beyond. They are always there to help if needed, they are always there to answer any questions, and they make you feel proud to be a team member! Thank you ABC!????”

Gena M.
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TESTIMONIALS

“I am a current client of this provider We chose Always Best Care of Richmond South because they were able to get us, somebody, as quickly as we needed. Right now, they're providing help with bathing, meals, and light housework. They're also keeping an eye on my mom during the day. With regard to billing and scheduling, so far, so good. We're on a second caregiver just because of some issues on our behalf because we had to switch locations, but both caregivers seem okay. This will be our third week now.”

Wendy
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TESTIMONIALS

“Joan is awesome and does everything to make things right for her clients & employees”

Brenda H.
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TESTIMONIALS

“All of the employees at Always Best Care enjoy helping their clients and are so wonderful to work with!”

Amanda A.
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TESTIMONIALS

“They are a wonderful home care service and all the staff is excellent and so caring and loving they go out there way for there workers and clients and appreciate there hard working workers”

Nateshia B.
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TESTIMONIALS

“What an amazing company to work and serve for!”

Shane W.
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TESTIMONIALS

“I am a current client of this provider My father uses Always Best Care of Richmond South. They help with bathing, bed making, washing linen, washing clothes, they wipe and keep the floors clean, the bathtub and the bathroom area, fold clothes after they wash them, tidy up his room, and make sure that his meds are in the right place. The caregivers have been good and I'm satisfied. It's easy to contact them and they respond quickly.”

Marvin
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TESTIMONIALS

“I highly recommend Always Best Care for their care, compassion and professionalism. They participated in the care of my mother as she lived out her life in her own home. The staff was always willing to answer questions, they communicated clearly, and responded to my requests with patience. The staff and caregivers made a significant contribution to my family and a huge difference at a time when I needed it the most.”

Judy K.
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TESTIMONIALS

“I highly recommend Always Best Care. Eva was wonderful with my mom. They always worked with my schedule. Great people!”

Ginger S.
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“ABC works with our schedule and does their best to provide quality care for my elderly mother-in-law. The caregivers are conscientious and take care of her needs.”

Annette K.
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“The owner Joan is kind, compassionate and does not use unsupervised contractors. Office staff of Always Best resolve issues quickly and genuinely care. This is a quality organization with great caregivers.”

Steven S.
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TESTIMONIALS

“My first time experience was awesome! Emily Ferguson was very helpful and compassionate to the needs of my family.”

Sharon M.
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TESTIMONIALS

“Always Best Care provided very good care to my aunt while she was in Assisted Living at The Towers and Memory Care at Elmcroft. CNA assigned to provide personal care was great. She was able to get my aunt to cooperate with assisting in personal hygiene where others were not as successful. NP Ashley was the best. I was concerned about her being receptive to a Chaplin visiting on a regular basis. Chaplin Ed was able to get her respond and was excellent with her. He looked forward to their visits. He always had good reports of each visit. My overall experience with Always Best Care was excellent. I would recommend them to anyone who is in need of additional care for their loved one. Thanks to all the staff at Always Best Care for all you do.”

Livingston R.
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“Awesome staff and great caregivers!”

Emily F.
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“The company provided a thorough evaluation of my parents and then worked very hard to find the right match as a caregiver. The person they found was perfect and became a part of the family.”

Sharon E.
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“Other We have used Always Best for several years They have been friendly and professional. The caretakers they have sent have always been extremely helpful as well as caring. Our present caretakers is exceptional Highly recommend Always Best Care”

marshmellow2
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TESTIMONIALS

“I am a past client of this provider I called late Friday afternoon and had a caregiver set up for Saturday evening. My mom was in good hands with ABC”

mmason
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TESTIMONIALS

“I am a past client of this provider I highly recommend Always Best Care. When my mom had a stroke last year, Joan Shifflett and her team did an outstanding job helping during her recovery. They were always responsive, understanding, and most importantly, caring, during a very challenging time for me and my family. If you need similar help, contact Always Best Care.”

mark-deutsch
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TESTIMONIALS

“I highly recommend Always Best Care. When my mom had a stroke last year, Joan Shifflett and her team did an outstanding job helping during her recovery. They were always responsive, understanding, and most importantly, caring, during a very challenging time for me and my family. If you need similar help, contact Always Best Care.”

Mark D.
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TESTIMONIALS

“I highly recommend Always Best Care. When my mom had a stroke last year, Joan Shifflett and her team did an outstanding job helping during her recovery. They were always responsive, understanding, and most importantly, caring, during a very challenging time for me and my family. If you need similar help, contact Always Best Care.”

Mark D.
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TESTIMONIALS

“OMG I swear we have the BEST caregiver ever! Aysia is like a part of the family � Jessica Thomas and Always Best Care Senior Services always provide us with the best and it makes my life so much easier. If you are ever in the need of In home care I highly recommend this group.”

Jessica M.
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TESTIMONIALS

“Wonderful, caring staff who ensures the patients and their families are happy with services provided. They will fight for coverage for their clients from the insurance company, which is something other senior care companies don't seem to have much time to do. This company really cares about their clients, and treat them like family.”

Danielle H.
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TESTIMONIALS

“I am a past client of this provider The staff at Always Best Care truly cares about their clients. They look at them as extended family and do everything possible to meet their needs and wants. They also have someone on call 24/7, which was a huge benefit! I would definitely recommend this company.”

MAndrews
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TESTIMONIALS

“Free opportunity to toot our own horn! Always Best Care is all about family and spreading compassionate senior care through our outstanding caregivers, staff and community members. Need help with senior care, give us a call. 804-912-5688”

Jessica T.
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TESTIMONIALS

“They work with you. I love working for them. They communicate well and they also are like family. I definitely recommend anyone looking for a job to work here.”

Tiffany W.
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TESTIMONIALS

“They work with you. I love working for them. They communicate well and they also are like family. I definitely recommend anyone looking for a job to work here.”

Tiffany L.
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TESTIMONIALS

“Love ABC and all they offer. Great company to work for!”

Always B.
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TESTIMONIALS

“I love my job. I don't see it as work. Its more like a 2nd home.”

April L.
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TESTIMONIALS

“Always best care is the best job to work for!!!!!!!”

Erica W.

What is Non-Medical Senior Care in Chesterfield, VA?

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Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.

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When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.

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The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.

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At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.

 Senior Care Chesterfield, VA

Types of Elderly Care in Chesterfield, VA

To give our senior clients the best care possible, we offer a full spectrum of in-home care services:

Personal Care

Personal Care Services

If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.

Common personal care services include assistance with:

  • Eating
  • Mobility Issues
  • Incontinence
  • Bathing
  • Dressing
  • Grooming

Respite Care Chesterfield, VA
Home Helper

Home Helper Services

Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.

Common home helper care services include assistance with:

  • Medication Reminders
  • Meal Preparation
  • Pet Care
  • Prescription Refills
  • Morning Wake-Up
  • Walking
  • Reading
 Caregivers Chesterfield, VA
Companionship Services

Companionship Services

Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors.

Common companionship services include:

  • Grocery Shopping
  • Transportation to Appointments
  • Nutritional Assistance
  • Conversation
  • Planning Outings
  • Completing Errands
  • Transportation to Community
  • Events and Social Outings
Home Care Chesterfield, VA
Respite Care

Respite Care Services

According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. Doing so is great for both you and your loved one.

At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.

If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.

 In-Home Care Chesterfield, VA

Benefits of Home Care in Chesterfield, VA

Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:

Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.

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Aging in Place: The Preferred Choice for Most Seniors

While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.

In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.

Here are just a few of the reasons why older men and women prefer to age at home:

How much does a senior's home truly mean to them?

A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.

With the help of elderly care in Chesterfield, VA, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.

Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.

Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.

For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.

More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.

In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.

With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.

 Elderly Care Chesterfield, VA

Affordable Care

In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.

Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.

At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.

In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:

If your loved one qualifies, Medicaid may help reduce in-home care costs. Review your VA's Medicaid program laws and benefits, and make sure your senior's financial and medical needs meet Medicaid eligibility requirements.
Attendance and aid benefits through military service can cover a portion of the costs associated with in-home care for veterans and their spouses.
Many senior care services like in-home care are included in long-term care insurance options. Research different long-term care solutions to find a plan that provides coverage for senior care.
Home care can be included as part of a senior's private insurance plan. Read over your loved one's insurance policy carefully or speak with their insurance provider to determine if in-home care is covered.
Depending on the life insurance plan, you may be able to apply your policy toward long-term care. You may be able to use long-term-care coverage to help pay for in-home elderly care.
 Senior Care Chesterfield, VA

Compassionate Care. Trusted Caregivers.

When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.

Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.

At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Chesterfield, VA understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.

Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.

Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.

Assisted Living Referral Services

While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.

Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.


Respite Care Chesterfield, VA

At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.

Other services offered within assisted living communities can include some or all of the following:

  • Housekeeping
  • Laundry
  • Recreational Activities
  • Social Outings
  • Emergency Medical Response
  • Medication Monitoring
  • Family Visitation
  • Personal Care
 Caregivers Chesterfield, VA

At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.

Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.

Home Care Chesterfield, VA

For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.

 In-Home Care Chesterfield, VA

Taking the First Step with Always Best Care

The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:

A discussion of your needs and how our trained caregivers can offer assistance in the most effective way

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A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive

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Discuss payment options and help coordinate billing with your insurance provider

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Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.

If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.

At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Chesterfield, VA 24-hours a day or only need a respite for a couple of hours, we are here to serve you.

When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.

 Elderly Care Chesterfield, VA

Latest News in Chesterfield, VA

Stella’s Grocery finds its first spot in Chesterfield at Winterfield Crossing

Stella’s Grocery is headed to Chesterfield.The popular local chain of neighborhood markets has signed on to open a location at 14310 Winterview Parkway in Blackwood Development Co.’s Winterfield Crossing project.Known for its hot and prepared meals, gourmet grocery items and wine and beer selections, Stella’s Grocery is a spinoff of the Giavos family’s Stella’s restaurant on Lafayette Avenue.The concept has grown to seven locations throughout the region, most of which are ...

Stella’s Grocery is headed to Chesterfield.

The popular local chain of neighborhood markets has signed on to open a location at 14310 Winterview Parkway in Blackwood Development Co.’s Winterfield Crossing project.

Known for its hot and prepared meals, gourmet grocery items and wine and beer selections, Stella’s Grocery is a spinoff of the Giavos family’s Stella’s restaurant on Lafayette Avenue.

The concept has grown to seven locations throughout the region, most of which are in or near the city limits. The Winterfield Crossing store will be the first in a suburban setting.

Dean Giavos and Blackwood Vice President Marc Greenberg confirmed the deal, with both saying they’ve often heard from folks asking for a Stella’s in that part of town.

“We always hear the type of tenants that people want us to try to get, and Stella’s was one that was asked for on a pretty regular basis,” Greenberg said.

“We’ve had a lot of interest from customers to head out that way and this opportunity made the most sense for us,” Giavos added. “We really loved the feel of Winterfield Crossing with the water, the walkability and the overall setting of the development.”

Winterfield Crossing’s development dates to 2012, when Blackwood bought the property. The company began plotting the 25-acre development in 2015, and two years later the county approved the project, which includes 250 age-restricted apartments and 100,000 square feet of commercial space. It’s anchored by an Aldi grocery store and also houses office users like coworking space Gather.

Stella’s is leasing a 2,300-square-foot space next to running store Fleet Feet that was previously home to fitness studio CycleBar. Colliers International’s Peter Vick and Harrison Hall represented Blackwood in the deal, and Thalhimer’s Annie O’Connor represented the Giavos family.

Giavos said the family hopes to open the Chesterfield Stella’s sometime next year.

Along with national chains like Mason’s Famous Lobster Rolls and Cinnaholic, Winterfield Crossing has also landed plenty of local operators for its food-and-beverage spaces with tenants like Wong’s Tacos, Roots Natural Kitchen, Triple Crossing Beer and Four Seasons.

Only one commercial space remains available for lease in the development: the 2,000-square-foot space that until last year was occupied by Carytown Bicycle Co. But more leaseable storefronts are on the way as Blackwood is planning an additional 13,500-square-foot retail strip just to the west of the Stella’s space.

Greenberg said there are no definitive dates on when construction of that strip will begin but Blackwood is preparing to submit for building permits and put it out to bid.

“The plan is to build that sooner rather than later,” he said.

The move to Chesterfield continues a busy year for the Giavos family. They recently struck a deal to bring Stella’s products to the new Commonwealth Café within the Virginia Museum of History & Culture. They’re also opening a new restaurant, Lafayette Tavern, at 1011 Lafayette St., which Giavos said should open this fall.

Lifeguards accuse leadership of negligence after multiple medical incidents at Pocahontas State Park

CHESTERFIELD COUNTY, Va. (WRIC) — Lifeguards that worked at Pocahontas State Park are speaking out after they said they experienced heat-related emergencies on the job on Friday, July 25.8News spoke to some of the five lifeguards that said they had medical incidents while working at the park’s pool in extreme heat.They said the heat was unsafe to work in, and that their concerns were ignored. But the Department of Conservation and Recreation, and the pool’s management, said no concerns were raised, and all app...

CHESTERFIELD COUNTY, Va. (WRIC) — Lifeguards that worked at Pocahontas State Park are speaking out after they said they experienced heat-related emergencies on the job on Friday, July 25.

8News spoke to some of the five lifeguards that said they had medical incidents while working at the park’s pool in extreme heat.

They said the heat was unsafe to work in, and that their concerns were ignored. But the Department of Conservation and Recreation, and the pool’s management, said no concerns were raised, and all appropriate procedures were followed.

Ethan Ocheltree was a lifeguard at the park. He claims that shortly after 11 a.m. on Friday, a coworker was on duty in an area of the pool without an umbrella. He said after about 30 minutes, she wasn’t feeling well. He said he witnessed her have to be carried into the guard room to cool off.

Ocheltree said he and other lifeguards later found out this coworker had heat exhaustion.

A statement from DCR references this as an “initial incident,” and said “it may have been heat-related.” It continues that the individual asked to go home, and the request was approved.

Christos Anson was another lifeguard at the park that day. He told 8News after the first incident, he was also working at the same post, and started to feel woozy. He alerted management, and was taken off duty.

“I felt like I was in early heat exhaustion at that point,” Anson said. “I was trying to focus on not falling down into the water.”

This incident lines up with what the DCR statement refers to as “an additional complaint,” that was “managed internally.”

Ocheltree said after this, all guards returned to their posts. An hour or so later, he went to trade positions with another lifeguard, who will be referred to as Jane in this story for her privacy. He claimed when Jane was climbing down from her stand, she fell unconscious into the pool. He said he then jumped in to save her.

DCR’s statement said “the individual was immediately pulled from the water and attended to, and 911 was called. EMTs arrived to the park, attended to the individual and transported them to a local hospital.”

Ocheltree said he saw Jane be removed from the park in a stretcher. He said she was in the ICU until early Monday, experiencing seizures for the first two days.

He said at this point he and some other lifeguards felt it wasn’t safe to be on stand anymore. He said park rangers refused to close the pool.

He returned to his post, but it wasn’t long after that before he himself passed out on the stand.

“I was looking at the pool, I felt super hot,” Ocheltree said. “I literally just woke up and everyone was around me.”

Ocheltree said other guards told him he had been unconscious. He was examined and cleared to leave the park by EMS, and then, he left his job.

Neither Anson or Ocheltree has been back to work at the pool since Friday. Ocheltree said he is waiting on a call to put in his official resignation later today.

“I think it’s negligence,” Ocheltree said. “I think after the first incident, we should’ve closed.”

DCR said following the second incident and while the pool was closed, the contracted management company, SwimMetro, addressed the lifeguard team and confirmed their readiness to resume duty. The statement said no concerns were raised.

It also said lifeguards had access to umbrellas, 30 minute breaks and were able to cool off in the water, protocols consistent with previous hot days.

Anson said during his incident he was in an area without an umbrella. Both lifeguards told 8News they were discouraged from going into the water outside of break times.

16-year-old Reaghan Porterfield asked to be dismissed early from her lifeguard shift on Friday.

“I was just thinking we shouldn’t open back up the pool,” Porterfield said. “It was just really traumatic to see someone you care about go down like that.”

She said she was stressed out, crying and hot after witnessing the day’s events.

“I was walking back to my car, and I just couldn’t take it anymore,” Porterfield said. “I was breathing heavy, I was having a panic attack.”

DCR’s statement said EMTs attended during this incident. Porterfield said she was taken to the hospital.

The lifeguards 8News spoke to felt the severity of the heat was not taken seriously.

“There’s kids out there, on stand,” Ocheltree said. “It’s not the same as an adult. We’re out in the heat for hours at a time, so on days like this or on days like that where it’s 113 heat index, it’s not safe for anyone.”

“Despite the day’s heat and an active heat advisory, operational protocols remained consistent with those followed on other hot days this summer,” DCR’s statement said. “Guards were not assigned any duties outside of the normal scope of operations, and no unusual expectations were placed on staff.”

DCR said it cannot comment further on any of these incidents.

Chesterfield Fire and EMS said it treated three patients for heat-related calls that day, but could not confirm patients were lifeguards.

In a separate statement to 8News, SwimMetro President Kurt Schuster said DCR had accurately accounted the events that occurred on Friday.

He added that SwimMetro operated more than 40 other pools in the Richmond area, and has received no additional reports of possible heat related illness over that weekend.

Lifeguards suffer medical emergencies at Virginia state park as temps soar

CHESTERFIELD COUNTY, Va. — Three separate medical incidents involving lifeguards occurred at Pocahontas State Park during extreme temperatures, according to the Virginia Department of Conservation and Recreation (DCR).The DCR reported one of those incidents may have been heat-related.The incidents occurred at the park's swimming pool, where lifeguard services are contracted through SwimMetro.According to DCR, the first incident may have been heat-related and EMTs were not called to the park. The individual asked to...

CHESTERFIELD COUNTY, Va. — Three separate medical incidents involving lifeguards occurred at Pocahontas State Park during extreme temperatures, according to the Virginia Department of Conservation and Recreation (DCR).

The DCR reported one of those incidents may have been heat-related.

The incidents occurred at the park's swimming pool, where lifeguard services are contracted through SwimMetro.

According to DCR, the first incident may have been heat-related and EMTs were not called to the park. The individual asked to go home as they were not feeling well and the request was approved.

Shortly afterward, a second lifeguard fell from their stand into the water. They were quickly rescued and given immediate medical aid before being transported to the hospital by Chesterfield EMS.

A third incident occurred later when a lifeguard, who had permission to leave early, experienced a medical emergency in the parking lot. EMTs responded and attended.

"The safety and well-being of both our staff and visitors is our highest priority," DCR officials wrote in a statement. "All appropriate procedures were followed on July 25, and we remain committed to maintaining a safe environment at all of our facilities."

DCR officials said safety measures were in place for both visitors and lifeguards, including 30-minute breaks after every 45-minute lifeguard rotation, access to umbrellas, training on the importance of hydration, a break area with air conditioning, and the option to cool off in the water as needed.

Officials indicated that the pool temporarily closed twice during the medical incidents on Friday but later reopened. Some pool operations were scaled back to reduce staffing needs, and additional supervisory support was provided.

DCR did not provide an update on the status of the hospitalized lifeguard. SwimMetro could not be reached for comment on Sunday.

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Chesterfield woman stole $195,000 from Truist customers, then faked own death: DOJ

CHESTERFIELD COUNTY, Va. (WRIC) — A Chesterfield County woman pleaded guilty on Tuesday to embezzling nearly $200,000 from Truist Bank customers, including churches and a children’s museum. She then faked her own death in an attempt to avoid consequences.On Tuesday, July 22, 35-year-old Ahshah Dior Martin, of Chesterfield County, pleaded guilty to charges of embezzlement and making false statements in connection with her time as an employee with Truist Financial Corporation, according to the U.S. Department of Justice (DOJ...

CHESTERFIELD COUNTY, Va. (WRIC) — A Chesterfield County woman pleaded guilty on Tuesday to embezzling nearly $200,000 from Truist Bank customers, including churches and a children’s museum. She then faked her own death in an attempt to avoid consequences.

On Tuesday, July 22, 35-year-old Ahshah Dior Martin, of Chesterfield County, pleaded guilty to charges of embezzlement and making false statements in connection with her time as an employee with Truist Financial Corporation, according to the U.S. Department of Justice (DOJ).

Martin began stealing customers’ banking information in 2023, per court documents. She then used that information to charge customer accounts and withdraw money from them.

“For instance, Martin repeatedly initiated payments from customer bank accounts to a child support payment processor, through which Martin paid herself,” the DOJ said.

In total, Martin stole about $195,000 from at least 70 Truist customer accounts. This included accounts belonging to several churches, a children’s museum, an eye tissue bank nonprofit, multiple manufacturing and construction companies and the North Carolina Wing of the Civil Air Patrol, per court documents.

She then spent this money on things like cosmetics, clothes, dining, travel expenses and a hookah bar.

According to court documents, Martin was confronted by management about “improper customer account access” on Feb. 7, 2024. She then left for lunch and never returned to work again. On April 14, 2024, Martin was officially terminated from Truist Financial Corporation.

“Repeated attempts” were made to retrieve Martin’s work laptop, but she did not turn it over. Instead, she faked her own death.

“On April 17, 2024, in response to an email from Truist asking for the computer, Martin responded, ‘Sorry to inform you, she has passed away,'” the DOJ said.

Martin will be sentenced on Nov. 20. She faces up to 30 years in prison — however, actual sentences for federal charges are typically less than their maximum penalties.

Chesterfield roadway closed due to severe flooding

CHESTERFIELD COUNTY, Va. (WRIC) — A Chesterfield County roadway is closed on Saturday following severe flash flooding throughout the metro Richmond area.Severe thunderstorm warnings and flash flooding alerts led to extre...

CHESTERFIELD COUNTY, Va. (WRIC) — A Chesterfield County roadway is closed on Saturday following severe flash flooding throughout the metro Richmond area.

Severe thunderstorm warnings and flash flooding alerts led to extreme rainfall across the Richmond area on Saturday, July 12.

Chesterfield Fire and EMS announced that Arch Road at Redbridge Road was closed at around 3:20 p.m. Sunday.

The road will remain blocked off to everyone except residents in the area, pending inspection from the Virginia Department of Health (VDOT) crews.

VDOT will also bring new rocks in to help aid with the flooding, according to Chesterfield service aid crews at the scene.

“The creek has risen and flooded the road,” a spokesperson with Chesterfield Fire and EMS said. “Firefighters are on scene checking nearby homes to make sure everyone is safe.”

8News spoke with residents who said it floods like this all the time in the area. However, they haven’t seen flood waters like this in years.

“This is the second time this year Arch Road has been backed up.” Homeowner Nic Clinch said.

Clinch said his garage flooded in 2020.

However, the spokesperson with Chesterfield Fire and EMS added, “They did not have to rescue anyone.”

Authorities are urging residents to avoid the area.

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