Lindsae Heidenreich spends her days crawling under plow trucks and skid steer loaders in a Penn Township turnpike maintenance shed, chipping away at the rust nestled in every nook and cranny.
Heidenreich, 37, of Penn Hills has rust removal down to a science.
Scrub down the vehicle with a degreaser, pressure wash, remove the rust with a needle scaler, spray on a coat of rust arrestor, apply primer and paint and wait a day before spraying on a rubberized undercoating.
Just three years ago, Heidenreich knew nothing about vehicle maintenance — and very little about tools in general.
“I knew how to use a wrench and stuff, but to be honest, I didn’t know what it was called, so it was very embarrassing when I first started here,” Heidenreich said. “I kind of knew how to use a drill, but I didn’t know how to adjust it or change the torque or how to change the drill bit.”
Toll collector to maintenance worker
Heidenreich worked seven years as a toll collector, spending the latter five years working overnight shifts at the Allegheny Valley interchange in Harmar.
When the turnpike laid off 500 employees in June 2020 as it began switching to a cashless toll collecting system, Heidenreich had a decision to make — find another job in the turnpike commission or move on.
The turnpike commission offered to pay for the laid-off toll collectors to obtain their commercial driver’s license and pursue a maintenance position with the statewide highway system. With seven years of labor invested in her pension, Heidenreich was inclined to stay.
But applying for a maintenance position was still not a given for Heidenreich.
“I didn’t know much of what maintenance did besides plowing snow,” she said. “I really needed to think about it and knowing I didn’t really know a lot about tools — just how much I was going to have to admit ‘Look, I know everybody here has years of experience working with tools and I don’t, and I’m going to be probably a hindrance to everybody when I first start.’
“Mentally preparing yourself to be in a situation like that all the time at a job is going to be stressful, embarrassing, everything like that, so I was nervous about that.”
Heidenreich spent about six months working at a DMV office while she obtained her commercial driver’s license. That’s when she learned about a job opening at the Penn Township turnpike maintenance shed — between the toll highway and Sandy Hill Road, not far from the township’s ambulance station.
The job? Spray trucks with rustproofer and a protective rubberized undercoating to prepare them for the harsh winter conditions.
“I was like ‘That actually sounds kind of fun to me,’ and I volunteered, and I realized that nobody else in the room did it,” Heidenreich said with a laugh. “I guess a lot of people don’t really like it, but I love it.”
Problem solving on the job
Heidenreich quickly made the job her own, pitching ideas to improve the vehicles she treated.
She noticed sheets of rust falling off vehicles as she sprayed them with rust arrestor and asked if she could use a needle scaler to remove the corrosion before treating it with chemicals.
Chris Rutherford, foreman at the Penn Township maintenance shed, didn’t doubt Heidenreich’s ideas for a second.
“I wish everybody had someone in their shed to do something like that,” Rutherford said of Heidenreich’s work.
With support from her boss, Heidenreich leaned into her creative side — testing out new methods and identifying which ones yielded the best results.
“I like to problem solve, and this job gives me a lot of opportunities to do that,” she said.
Heidenreich’s art school education has even come in hand on the job — mixing paint colors to match the orange hue that has become standard among the turnpike’s fleet.
“I would say my art background helped with that,” she said, “because I got surprisingly close.”
Heidenreich’s work quickly caught the eye of Von McGee — who oversees maintenance of turnpike vehicles across the state.
Heidenreich made a 10-year-old truck good as new, McGee said.
“The frame and the axle — everything that she had touched pretty much looked brand new,” he said. “It was really amazing.”
Heidenreich is the only turnpike maintenance employee doing this type of work in Southwestern Pennsylvania, said spokesperson Crispin Havener.
Her work saves the turnpike significant time and money in the long run, McGee said.
The road salt, snow, ice and rain the vehicles are exposed to every year take a toll.
“Some of the things that we see is we end up having to replace parts of the truck if they’re not properly protected from the elements,” McGee said. “We can see costly bodily repairs, rust coming through parts of the truck.”
Trucks are typically replaced every 12 years, McGee said. With Heidenreich’s thorough work, the turnpike could sell its old vehicles at a higher rate than if they were overridden with rust holes.
McGee may even rely on Heidenreich’s newfound expertise to test out new maintenance products or train future employees.
“She’s doing a very good job for the turnpike and she loves to do it,” he said.
Heidenreich never foresaw herself doing a job like this. But now, she is eager to come to work everyday.
She already has identified a list of vehicles she wants to work on in between shifts plowing snow and patrolling the toll highway in the winter — a role she volunteered for after her first year on the job.
“It wasn’t really a smooth transition,” Heidenreich said, “but I’m glad I went through it and ended up where I did.”
Quincey Reese is a TribLive reporter covering the Greensburg and Hempfield areas. She also does reporting for the Penn-Trafford Star. A Penn Township native, she joined the Trib in 2023 after working as a Jim Borden Scholarship intern at the company for two summers. She can be reached at [email protected].
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