It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always.
They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.
However, as seniors grow older, completing daily tasks like showering and enjoying activities such as visiting Coronado Historic Site in Bernalillo, NM gets harder without someone by their side. Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.
Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Bernalillo, NM is a safe, effective way to give your loved ones the care they need when they need it the most.
Home Care Services
Service AreasSince 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.
Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.
The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.
“Very much appreciate the care and assistance from ALWAYS BEST CARE for our mother. They”
“I’m a niece of a senior that Always Best Care and they are awesome. “Kind,”
“I don't know how my family would have gotten through this new chapter in my”
“I’ve been around the healthcare industry for a while, and I can honestly say I’ve”
“This agency truly understands what caregivers need to provide the best care. The staff is”
“Hi there, my name is Joe. What can I say about "Always Best Care"...”
“I have been with Always Best Care for almost 5 yrs. This is an amazing company.”
“Great place to work! Very friendly people and excellent work environment.”
“Always best care is an extremely fast-growing company and a wonderful place to work! The”
“Awesome place to work, friendly staff. Caregivers are the heart of the agency. Our clients”
“This is a fantastic company of compassionate and hard working people who genuinely care about”
“Always best care is an extremely fast-growing company and a wonderful place to work! The”
“The service that my mom has received has been a total blessing. The”
“Great company to work for. Love the staff”
“Darlene, Sara, Annalee, and Sam have been so awesome ! My live in Mother is”
“I have been working for Always Best Care for 4 1/2 years and that should”
“I love working for this company! They are one of the best when it comes”
“Working for an in home health care agency committed to providing the best care possible”
“Amazing place to work for. Highly recommend. Flexible schedule foe caregivers and amazing supportive staff.”
“I have been working for this company 7 years and in all my time with”
“I've been with Always Best Care, Vacaville, about a year and a half and I”
“Here's what I posted on Google and Facebook: Life would have been a lot harder”
“ABC is absolutely amazing! The staff is very caring and very friendly. always go above”
“Always Best Care is the best! Darlene and her team are exceptional and provide”
“Kathy McClure is a problem solver. She assisted us on Long Term Care Reimbursement and”
“I was very satisfied with the professional care Always Best care provided to my father.”
“Nate and Charlene are the best in their field. It has been a pleasure getting”
“Dave and his staff go above and beyond with their care. They all take special”
“Very much appreciate the care and assistance from ALWAYS BEST CARE for our mother. They cared for our mother and we were comfortable knowing she was in good hands when being cared for. This made it possible for us to be able to take care of our responsibilities as well. Easy to work with and good staff of employees.”
“I’m a niece of a senior that Always Best Care and they are awesome. “Kind, caring and patient!!””
“I don't know how my family would have gotten through this new chapter in my parents' lives without Always Best Care. My mom had a second stroke, and my dad was recently diagnosed with early-stage Alzheimers. I had to quickly move on getting in-home care (caregiver, PT, OT, RN) for Mom, while beginning to look at Assisted Living Facilities. Every wonderful human who entered my parents' home not only provided incredible care, from helping prepare Mom and Dad to move, organizing, to PT/OT and med management, but they were all a breath of fresh air for all of us during a difficult time...Shaz, Lana, Luciano, Anisa, Jeremy...thank you for taking such good care of my parents. Renee did the initially heavy lifting to tour Assisted Living Facilities and trimmed them down to a few based on our requirements. She spent entire days with my husband and myself, meeting with ALF and being an advocate to us to find the best match for their needs. Tracy kept me posted without fail on any caregiver schedule changes. She was such a calming presence, a great listener, and a always seemed to cheer me up when I needed it. Sara and Darlene, your compassion and passion for what you do is apparent in everything communication. The second we started using your services, I knew my parents were in good hands. And for me personally, I don't know how I'll ever thank you enough for how you supported ME through this. This is a hard transition for families, all family members...your honesty (even when it's hard to say and hear) was so appreciated. Your words of encouragement and support and the periodic shoulders to lean and cry on made me feel like I had a team in my corner. Thank you a million times over, I will be paying it forward to others who are looking for these services and sending them your way.”
“I’ve been around the healthcare industry for a while, and I can honestly say I’ve never heard so many genuine praises from both employees and clients about a single company. That says a lot. This is what happens when a franchise owner is motivated by a true passion for caring for people and leads with heart. If you haven’t heard Darlene’s story and why she chose to open the Albuquerque branch, you owe it to yourself to discover it. Her mission and compassion are reflected in every part of the organization. If you’re looking for someone to care for your loved one, look no further. Your senior family members couldn’t be in better hands. The team at Always Best Care truly understands what compassionate, quality care looks like, and it shows every day.”
“This agency truly understands what caregivers need to provide the best care. The staff is supportive, respectful, and always willing to help. They make sure I never feel alone in my work. It's a team I'm proud to work with.”
“Hi there, my name is Joe. What can I say about "Always Best Care"... they are AMAZING. I've had services from May 2025 to now Oct 2025 as I'm being discharged. I've gone from almost having to use a wheel chair to walking again freely with a cane, and some days not in the house. PT, OT, and nursing went above and beyond. I HIGHLY recommend Always Best Care. Personal is outstanding! Side note: one needs to be a compliant patient.????”
“I have been with Always Best Care for almost 5 yrs. This is an amazing company. We not only care about our clients but the company also takes care of their employees.”
“Great place to work! Very friendly people and excellent work environment.”
“Always best care is an extremely fast-growing company and a wonderful place to work! The CEO truly cares about each individual, welcomes creativity, and leads by example. The culture at Always best care is the best I've ever worked for and everyone is authentic and loves what they do. Training processes are great and really help people to feel comfortable in each position. The Supervisors are always willing to help and will take time out of their day to dedicate to helping you if needed.”
“Awesome place to work, friendly staff. Caregivers are the heart of the agency. Our clients really appreciate us.”
“This is a fantastic company of compassionate and hard working people who genuinely care about making a difference in people’s lives. They go above and beyond the call of duty to provide the best quality care to people in the community.”
“Always best care is an extremely fast-growing company and a wonderful place to work! The CEO truly cares about each individual, welcomes creativity, and leads by example. The culture at Always best care is the best I've ever worked for and everyone is authentic and loves what they do. Training processes are great and really help people to feel comfortable in each position. The Supervisors are always willing to help and will take time out of their day to dedicate to helping you if needed.”
“The service that my mom has received has been a total blessing. The team at Always Best Care Albuquerque has done an amazing job getting my mom the care and attention that she has needed ever since she was discharged from the hospital. My mom had been treated with kindness, care and respect. Highly recommend”
“Great company to work for. Love the staff”
“Darlene, Sara, Annalee, and Sam have been so awesome ! My live in Mother is 92 years old and if left alone, she would blowup the microwave oven, burn something on the stove top, or toaster oven, let the 3 dogs out 25 times, and feed them snacks they should not have. I work, and with the daily care from Always Best Care, I don't worry over my mother's antics while I'm not home. My wife and I are cyclists and tennis players, and we workout at the gym also. When we have days off from work, we can enjoy hours of endurance training knowing my Mom is receiving comfort, company and care. Thank you Always Best Care ! We love you.”
“I have been working for Always Best Care for 4 1/2 years and that should say it all, but I will elaborate. The company makes sure you are part of a team. The pay is good, and the hours are good. There is an open door policy to make sure the caregivers experience is enhanced by strong support. If your are looking to work with a team that has your best interest and that of client in mind then then don’t hesitate to consider Always Best Care.”
“I love working for this company! They are one of the best when it comes too making sure their staff has the support and essentials that are needed for work. Communication is amazing. I can honestly say this is byfar my favorite company I have worked for.”
“Working for an in home health care agency committed to providing the best care possible to clients in need, is extremely rewarding work.”
“Amazing place to work for. Highly recommend. Flexible schedule foe caregivers and amazing supportive staff.”
“I have been working for this company 7 years and in all my time with this company I have been blown away at how much they support the caregivers and there ability to hold the caregivers needs and concerns as high as there clients is why I have been an employee of this company for so long. The owner has truly created an environment that puts the focus of care for the client's and work continuity for the caregiver as her highest priority and this is why I have been truly blessed to be employed with this company.”
“I've been with Always Best Care, Vacaville, about a year and a half and I am very pleased with the service. Their Caregivers are very kind and competent helpers. I would recommend this service to anyone and I have recommend this service to several of my friends.”
“Here's what I posted on Google and Facebook: Life would have been a lot harder without Always Best Care in my life, I have COPD and I am on oxygen full time at level 4 so doing daily chores are out question without my caregiver Ricci Anthony who has been taking tremendous care of me for 3 years this August 2022 and I thank God everyday for him. Every time he arrives he immediately says Hi checks in with me to see how I am doing. As well as, every time he departs I thank him for all that he does for me and I tell him I love him Ricci replies in same likeness. Ricci and I are incredible friends, it’s closer to a dad and son relationship. We’re both strong Christian me. As for Chelsea who does Intake and is the Schedules for Always Best Care equally an amazing individual. Don’t let her young age fool you on the contrary she is a powerhouse. She’s highly a professional, she’s industrious, highly intelligent, she’s a great friend and you can always depend on her to be in support for you. Always Best Care is always best care.”
“ABC is absolutely amazing! The staff is very caring and very friendly. always go above and beyond. They have great communication between Clients and Staff.”
“Always Best Care is the best! Darlene and her team are exceptional and provide excellent service to their clients. I thoroughly enjoy working with them. Call them today for all your home care needs!”
“Kathy McClure is a problem solver. She assisted us on Long Term Care Reimbursement and took us thru the process smoothly.”
“I was very satisfied with the professional care Always Best care provided to my father. Our caregiver was fantastic to work with and always easy to reach when I had any questions. Always Best Care and their staff showed so much care and compassion towards my father, I always knew they were taking excellent care of them. I would highly recommend them to any family.”
“Nate and Charlene are the best in their field. It has been a pleasure getting to know you and your company.”
“Dave and his staff go above and beyond with their care. They all take special interest with their clients. Also a very helpful resource in future planning and current ideas. Trust your parents to these people - they will not let you down.”
Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.
When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.
The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.
At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.
To give our senior clients the best care possible, we offer a full spectrum of in-home care services:
If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.
Common personal care services include assistance with:
Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.
Common home helper care services include assistance with:
Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors. That way, older adults can enjoy their favorite local activities, such as visiting Loretto Park in Bernalillo, NM with friends while also receiving the care they need daily or weekly.
Common companionship services include:
According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. So, if you've always wanted to eat at the local Juniper Steakhouse or visit Kiva, don't feel bad. Doing so is great for both you and your loved one.
At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.
If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.
Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:
According to AARP, 9 out of 10 seniors prefer to age in place within the comfort of their own home. With in-home care, seniors have a way to stay at home, receive the care they need, and maintain a sense of independence, improving overall wellness.
If you or a member of your family have assumed the role of caregiver for your senior loved one, you know how stressful the job can be. Between caregiver burnout and constant worry, being a family caregiver is hard. In-home care relieves your burden and gives you peace of mind knowing that your older family member is in expert hands.
Unlike nursing homes, where the staff and residents rotate frequently, seniors can foster new friendships and build bonds with their caregiver. Seniors who socialize on a regular basis are often happier, which fosters positivity and leads to increased wellbeing.
No two seniors need the same kind of in-home care assistance. That is why each of our Care Plans is tailored to meet our client's individual needs. We offer plans that cover everything from light housekeeping to more involved duties like transportation to doctor's appointments. Our Care Coordinators will work closely with you to develop a personalized plan to ensure your senior's needs are exceeded.
Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.
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While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.
In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.
How much does a senior's home truly mean to them?
A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.
With the help of elderly care in Bernalillo, NM, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.
Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.
Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.
For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.
More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.
In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.
With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.
In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.
Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.
At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.
In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:
When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.
Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.
At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Bernalillo, NM understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.
Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.
Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.
While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.
Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.
At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.
Other services offered within assisted living communities can include some or all of the following:
At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.
Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.
Some of the most popular assisted living communities to consider in our area include the following:
For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.
The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:
A discussion of your needs and how our trained caregivers can offer assistance in the most effective way
A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive
Discuss payment options and help coordinate billing with your insurance provider
Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.
If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.
At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Bernalillo, NM 24-hours a day or only need a respite for a couple of hours, we are here to serve you.
When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.
A cyberattack blocked online water-bill payments and closed the motor vehicle office in Bernalillo, New Mexico, town officials said Thursday.The town’s statement said all systems the public uses were frozen and inaccessible online. The motor vehicle office was the only town office closed. Other employees continued working.Mayor Jack Torres said staff initially mistook the problem for an internet outage. “Upon closer inspection, we realized it was a full blown cyberattack,” he said.Bernalillo is the seat...
A cyberattack blocked online water-bill payments and closed the motor vehicle office in Bernalillo, New Mexico, town officials said Thursday.
The town’s statement said all systems the public uses were frozen and inaccessible online. The motor vehicle office was the only town office closed. Other employees continued working.
Mayor Jack Torres said staff initially mistook the problem for an internet outage. “Upon closer inspection, we realized it was a full blown cyberattack,” he said.
Bernalillo is the seat of Sandoval County, north of Albuquerque. It has about 9,200 residents, according to the Census Bureau’s 2025 estimate.
Residents were directed to pay water bills in person or by credit card over the phone. The town waived late fees and suspended service disconnections during recovery.
Police and fire emergency services remained operational, the town said. Officials have not reported any interruption to water delivery.
The town contacted the FBI and is working with the New Mexico Office of Cybersecurity and outside cybersecurity specialists to restore services and data, Torres said.
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An earlier town notice described a network and internet outage and unavailable email. KOB 4 reported that disruption last Friday, before the town publicly identified a cyberattack Thursday. The precise start of the attack remains unclear.
A recent suspected cyber incident in Big Spring, Texas, also disrupted electronic water-bill payments and prompted the city to waive late fees. Officials had enlisted cybersecurity specialists but had not confirmed an attack when we reported on it Tuesday.
The town has not said whether resident information was exposed or when online services will return. It has not identified ransomware or a responsible group.
BERNALILLO, N.M. (KRQE) – The Town of Bernalillo was hit by a cyberattack, making most of the town’s online services inaccessible. Currently, all Town of Bernalillo systems that the public interfaces with are frozen and therefore inaccessible online.The town said its IT director found the attack as it was unfolding last weekend and was forced to disconnect computers to halt any further damage. It’s still unclear exactly how the ransomware took root in the town’s computers, but town leaders said a well-known gro...
BERNALILLO, N.M. (KRQE) – The Town of Bernalillo was hit by a cyberattack, making most of the town’s online services inaccessible. Currently, all Town of Bernalillo systems that the public interfaces with are frozen and therefore inaccessible online.
The town said its IT director found the attack as it was unfolding last weekend and was forced to disconnect computers to halt any further damage. It’s still unclear exactly how the ransomware took root in the town’s computers, but town leaders said a well-known group is behind the attack. The town hasn’t shared information so far about what the attackers are demanding, or if they intend to pay the ransom.
“We’ve contacted law enforcement – including the FBI. We are working with the New Mexico Office of Cybersecurity and we’ve brought in third party experts in the field of cybersecurity and have implemented a full-blown incident response plan to assist with restoring services and data as quickly and safely as possible”, said Mayor Jack Torres. “Additionally, our Town Council has been brought in and made aware of the situation.”
As of now, the Town of Bernalillo Motor Vehicle Department is the only office that has been closed due to the lack of access caused by the cyberattack. “Government workers are still working, bills are getting paid, people have, you know, the town has done end-arounds to make sure that people can pay their bills, and business as usual, but it’s been disruptive in the sense that all their data has been frozen,” said Augusta Meyers, Acting Communications Manager, Town of Bernalillo.
While the public cannot currently access the town’s online financial services such as water bill payments, residents can still make payments in person at Town of Bernalillo Administrative offices at 829 Camino del Pueblo between 8 a.m. – 4:30 p.m.
Residents are advised to bring their statement or account number. Payments can be made with cash, check, or credit card in person – or credit card by phone at 505-771-7120 or 505-771-7122.
Late payment fees will be waived, and no services will be disconnected during the recovery. “Late fees on anything will be waived. This is a very unique situation, and so, they don’t know exactly how long it’s going to play out, and you know, certainly hoping for some kind of resolution and restoration very soon,” said Meyers.
“We’ve been working around the clock to ensure that our public safety and critical services stay up and running and are not compromised as a result of this attack”, said Mayor Torres.
Town leaders said they continue to work closely with authorities and cybersecurity experts to best handle the situation and restore services.
2 inmates reported dead in unrelated incident by Bernalillo County Metropolitan Detention Center News Full Story: https://www.krqe.com/news/new-mexico/2-inmates-reported-dead-in-unrelated-incident-by-bernalillo-county-metropolitan-detention-center 2 inmates reported dead in unrelated incident by … Full Story: https://www.krqe.com/news/new-mexico/2-inmates-reported-dead-in-unrelated-incident-by-bernalillo-county-metropolitan-detention-center Reliable Robotics launches first automated tes...
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Full Story: https://www.krqe.com/news/new-mexico/2-inmates-reported-dead-in-unrelated-incident-by-bernalillo-county-metropolitan-detention-center
Full Story: https://www.krqe.com/news/new-mexico/2-inmates-reported-dead-in-unrelated-incident-by-bernalillo-county-metropolitan-detention-center
News / Oct 21, 2026 / 05:52 PM MDT
Full Story - https://www.krqe.com/home/reliable-robotics-launches-first-automated-test-flights-out-of-albuquerque-international-sunport/
News / Oct 21, 2026 / 05:10 PM MDT
Full Story: https://www.krqe.com/news/balloon-fiesta/2026-balloon-fiesta-draws-a-crowd-of-over-900k-surpassing-2025-attendance
News / Oct 21, 2026 / 05:09 PM MDT
Full Story: https://www.krqe.com/news/community/bernalillo-county-completes-14-3m-renovation-of-tom-tenorio-park
News / Oct 21, 2026 / 05:08 PM MDT
Full Story: https://www.krqe.com/news/albuquerque-metro/albuquerque-public-schools-host-fall-festivals-trunk-or-treats-more-for-october
News / Oct 21, 2026 / 05:07 PM MDT
Any businesses that do not remove the ATMs could face fines of up to $500 a day.
News / Oct 21, 2026 / 05:05 PM MDT
Full Story: https://www.krqe.com/news/community/santa-fe-county-warns-of-email-invoice-scam
News / Oct 21, 2026 / 05:05 PM MDT
Bernalillo County explores turning Campbell Ranch into protected open space
News / Oct 21, 2026 / 05:04 PM MDT
Full Story: https://www.krqe.com/traffic-roads/warning-period-underway-for-speed-cameras-on-nm-14-in-bernalillo-county
News / Oct 21, 2026 / 05:02 PM MDT
Full Story: https://www.krqe.com/news/la-plata-county-in-colorado-prepares-for-potential-flooding
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Full Story: https://www.krqe.com/news/albuquerque-metro/man-dies-while-hiking-sandia-mountains
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Full Story: https://www.krqe.com/news/education/law-enforcement-investigates-hoax-threat-made-against-albuquerque-schools
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Full Story: https://www.krqe.com/news/new-mexico/judge-orders-meta-to-pay-state-of-new-mexico-25-billion/
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