Published: Oct. 22, 2024 at 7:01 PM PDT|GILBERT, AZ (AZFamily) —With the help of On Your Side, a Gilbert homeowner is finally getting what he wanted. New windows.“It wouldn’t have been done at this point without your guys’ help,” Jack Martin said.In previous On Your Side reports, Martin shared how the $20,000 windows he purchased through Lowe’s ...
Published: Oct. 22, 2024 at 7:01 PM PDT|
GILBERT, AZ (AZFamily) —With the help of On Your Side, a Gilbert homeowner is finally getting what he wanted. New windows.
“It wouldn’t have been done at this point without your guys’ help,” Jack Martin said.
In previous On Your Side reports, Martin shared how the $20,000 windows he purchased through Lowe’s Home Improvement were terrible. The hardware didn’t match. Many of the windows that Pella Windows manufactured were warped and installed incorrectly. Some windows would barely open or close.
Martin says he couldn’t get anyone at Lowe’s or Pella Windows to understand how bad his $20,000 windows were. But things changed after On Your Side got involved and contacted Lowe’s and Pella.
New windows were fabricated and finally delivered to Martin’s home. And this time, everyone wanted to ensure things were done right.
Nine installation technicians from three different companies, including Lowe’s and Pella, were on site. In fact, the chief engineer from Pella flew in from Iowa to ensure that the windows were removed and installed correctly.
Martin told On Your Side, “We’re pretty happy here today. With the amount of activity that we have, and also with the quality of the construction workers that are here. It’s night and day from before.”
This time, the windows and installation were perfect, methodical and professional. Martin says that’s the way the first installation should have gone. And with the help of On Your Side, it finally happened.
“It wouldn’t have been finished at this point without On Your Side’s help. So thank you, by the way because we couldn’t have done it without you, Gary (Harper). It’s a big deal,” he said.
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