It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always.
They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.
However, as seniors grow older, completing daily tasks like showering and enjoying activities such as visiting Riparian Preserve at Water Ranch in Gilbert, AZ gets harder without someone by their side. Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.
Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Gilbert, AZ is a safe, effective way to give your loved ones the care they need when they need it the most.
Home Care Services
Service AreasSince 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.
Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.
The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.
“When I tell you their company name should be "Angel on Earth"- I really mean”
“We have been using ABC for almost a year and have been completely satisfied with”
“I have worked with for this company for 4 years and they are great people”
“Absolutely unbelievable care provided. If you or a family member need assistance don’t”
“Always Best Care provided in home personal care for my sister for seven years. Their”
“Always provided great care for my mom and Chelsea was amazing. Thank you!”
“Always Best Care Senior Services went above and beyond anything that we ever could have”
“My grandmother has received nothing but the best care and attention since starting services with”
“My grandmother has received nothing but the best care and attention since starting services with”
“My grandmother has received nothing but the best care and attention since starting services with”
“My grandmother has received nothing but the best care and attention since starting services with”
“My parents had nothing but good things to say about their caregiver. She was reliable,”
“Always Best is a great place to work. They treat their employees well and truly”
“Always Best Care Senior Services was top notch from the RN caseworker to the aides.”
“Marcy took time out of her day to answer all of my questions when I”
“Always Best Care Senior Services was top notch from the RN caseworker to the aides.”
“My parents had nothing but good things to say about their caregiver. She was reliable,”
“Always Best Care Senior Services was top notch from the RN caseworker to the aides.”
“Marcy and her team are genuinely caring and want the best for each individual they”
“Marcy took time out of her day to answer all of my questions when I”
“This is a great company! Highly recommend!”
“The care for my wife was wonderful for abut 9 months when I had to”
“Always best took excellent care of my mom. They made sure that whoever took”
“I recently had a situation with the wedding of my daughter that needed a caregiver.”
“Our family needed to get my disabled brother in an assisted living environment quickly as”
“When I tell you their company name should be "Angel on Earth"- I really mean it! I had spent several hours on a Friday calling numerous senior care agencies, but I made zero progress. Most were too expensive or couldn't accommodate my needs. Finally, around 5:30pm, one of the owners of "Always Best Care Senior Services" returned my call. She introduced herself and let me know she received my message & was returning my call. Her name was Marcy and from the moment she started talking, I knew I was in good hands. She asked me what I was looking for in a care giver & also shared what her company offered. I thanked her for calling me even though I knew she was probably done for the day, but she let me know she's on duty 24 hours a day, 7 days a week. After I told Marcy what I needed for my mother & what we could afford, she asked if I ever considered a "group home" for my mother's care. She explained what it was and said she could even take me to visit a few she would recommend. We agreed to meet a few days later at one of the locations and I was impressed with what the home had to offer. I was more impressed that Marcy didn't know me and still went above and beyond my expectations! She took time from her day to take me to 2 different homes, she asked questions at each location to help let me decide and let me know that she has helped place people in both locations and she trusts both owners 100%. It really eased my mind & I was able to place my mother and know she was in good hands. If it weren't for Marcy, I would still be looking for someone to care for my mom. Even though I didn't use her agency, Marcy helped me find an alternative that we could afford & I'm forever grateful!”
“We have been using ABC for almost a year and have been completely satisfied with the service and quality of their staff. They have been flexible with schedule and always on time. We trust them to take my Mom to Dr appointments and grocery shopping. Marci, who is in charge is delightful and always personally comes to visit when introducing any new caretaker.”
“I have worked with for this company for 4 years and they are great people to work for. Marcy goes above and beyond for her clients and genuinely cares for her clients. Highly recommend if you need care for a loved one or if you are looking for a job as a caregiver.”
“Absolutely unbelievable care provided. If you or a family member need assistance don’t hesitate to contact Always Best Care. They do it right with superb care and compassion!”
“Always Best Care provided in home personal care for my sister for seven years. Their caregivers were skilled, professional and most importantly demonstrated genuine concern for my sister's well-being. They provided three shift coverage, covered vacations, and recruited new caregivers when required. The owner and office staff were delightful to work with. I would highly recommend them.”
“Always provided great care for my mom and Chelsea was amazing. Thank you!”
“Always Best Care Senior Services went above and beyond anything that we ever could have expected. Our 87-year-old mom was provided with kind, gentle care and attention by everyone who cared for her. Nobody expects to be in the situation of needing a caregiver. We are extremely grateful that Always Best Care was able to provide their services. If you are in need a caregiver and income assistance for yourself or a loved one needs in home caregiving, we highly recommend Always Best Care.”
“My grandmother has received nothing but the best care and attention since starting services with Always Best. This stuff can be a nightmare but the team here is simply the best and makes everything easy!”
“My grandmother has received nothing but the best care and attention since starting services with Always Best. This stuff can be a nightmare but the team here is simply the best and makes everything easy!”
“My grandmother has received nothing but the best care and attention since starting services with Always Best. This stuff can be a nightmare but the team here is simply the best and makes everything easy!”
“My grandmother has received nothing but the best care and attention since starting services with Always Best. This stuff can be a nightmare but the team here is simply the best and makes everything easy!”
“My parents had nothing but good things to say about their caregiver. She was reliable, kind, and caring and did a lot of extras that were very much appreciated. Thank you Always Best Care for all your help.”
“Always Best is a great place to work. They treat their employees well and truly care about their customers.”
“Always Best Care Senior Services was top notch from the RN caseworker to the aides. We used them for our 90 year-old parents for some respite care.”
“Marcy took time out of her day to answer all of my questions when I has been turned down by others. She is a wealth of knowledge and displays a tremendous amount of passion in the work that she does. I would highly recommend her for support needed with yourself or your loved one, she definitely would take the time to ensure all of your concerns and questions are addressed.”
“Always Best Care Senior Services was top notch from the RN caseworker to the aides. We used them for our 90 year-old parents for some respite care.”
“My parents had nothing but good things to say about their caregiver. She was reliable, kind, and caring and did a lot of extras that were very much appreciated. Thank you Always Best Care for all your help.”
“Always Best Care Senior Services was top notch from the RN caseworker to the aides. We used them for our 90 year-old parents for some respite care.”
“Marcy and her team are genuinely caring and want the best for each individual they serve. Marcy has a breadth of knowledge, experience, and connections within the community to provide support in making decisions about care of our loved ones. I highly recommend ABS.”
“Marcy took time out of her day to answer all of my questions when I has been turned down by others. She is a wealth of knowledge and displays a tremendous amount of passion in the work that she does. I would highly recommend her for support needed with yourself or your loved one, she definitely would take the time to ensure all of your concerns and questions are addressed.”
“This is a great company! Highly recommend!”
“The care for my wife was wonderful for abut 9 months when I had to place her in a home for Alzheimer's patients. The care and concern for her well-being was at the top of their agenda! The staff that looked after my wife was very good! Should I need home care services again, Always Best Care would be at the top of my list!”
“Always best took excellent care of my mom. They made sure that whoever took care of her didn’t wear perfume and didn’t smoke. They also provided me with updates. Highly recommend”
“I recently had a situation with the wedding of my daughter that needed a caregiver. My daughter's father is disabled and needed extra assistance to look his best and get to the wedding. Always Best Care was there to help. They were understanding, professional and on time. Since then I have needed Always Best Care's services for my 93 year old Aunt. My Aunt has loved the friendly , cheerful company and the help has been priceless. Trust is a huge factor with having someone come into our home. I trust Always Best Care. They have done an excellent job with management , communication, and consistent high quality care.”
“Our family needed to get my disabled brother in an assisted living environment quickly as his care giver's health (our mother) was in decline. Always Best Care came to our rescue after finding out the needs and type of care needed to get our brother into a safe environment. We spent many hours looking and found the right place for him all in one day. Always Best Care also gave us resources to get additional financial help that my brother could qualified for. These amazing women helped us in a very stressful and emotional time when we were under extreme pressure and they made it as easy as possible considering the situation. We thank you from the bottom of our hearts!”
Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.
When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.
The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.
At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.
To give our senior clients the best care possible, we offer a full spectrum of in-home care services:
If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.
Common personal care services include assistance with:
Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.
Common home helper care services include assistance with:
Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors. That way, older adults can enjoy their favorite local activities, such as visiting Freestone District Park in Gilbert, AZ with friends while also receiving the care they need daily or weekly.
Common companionship services include:
According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. So, if you've always wanted to eat at the local Bourbon Bones Chophouse or visit Downtown Gilbert Water Tower, don't feel bad. Doing so is great for both you and your loved one.
At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.
If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.
Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:
According to AARP, 9 out of 10 seniors prefer to age in place within the comfort of their own home. With in-home care, seniors have a way to stay at home, receive the care they need, and maintain a sense of independence, improving overall wellness.
If you or a member of your family have assumed the role of caregiver for your senior loved one, you know how stressful the job can be. Between caregiver burnout and constant worry, being a family caregiver is hard. In-home care relieves your burden and gives you peace of mind knowing that your older family member is in expert hands.
Unlike nursing homes, where the staff and residents rotate frequently, seniors can foster new friendships and build bonds with their caregiver. Seniors who socialize on a regular basis are often happier, which fosters positivity and leads to increased wellbeing.
No two seniors need the same kind of in-home care assistance. That is why each of our Care Plans is tailored to meet our client's individual needs. We offer plans that cover everything from light housekeeping to more involved duties like transportation to doctor's appointments. Our Care Coordinators will work closely with you to develop a personalized plan to ensure your senior's needs are exceeded.
Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.
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While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.
In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.
How much does a senior's home truly mean to them?
A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.
With the help of elderly care in Gilbert, AZ, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.
Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.
Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.
For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.
More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.
In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.
With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.
In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.
Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.
At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.
In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:
When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.
Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.
At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Gilbert, AZ understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.
Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.
Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.
While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.
Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.
At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.
Other services offered within assisted living communities can include some or all of the following:
At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.
Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.
Some of the most popular assisted living communities to consider in our area include the following:
For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.
The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:
A discussion of your needs and how our trained caregivers can offer assistance in the most effective way
A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive
Discuss payment options and help coordinate billing with your insurance provider
Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.
If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.
At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Gilbert, AZ 24-hours a day or only need a respite for a couple of hours, we are here to serve you.
When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.
GILBERT, AZ (AZFamily) — The Town of Gilbert has reached the halfway point in the overhaul of its water treatment facility.It’s a nearly $700 million project made possible by the recent water rate increases in Gilbert. Rates went up 50% last year, another 25% this year, and there’s another 25% increase coming next year.Arizona’s Family has heard from hundreds of residents wanting to know why their bills have spiked. Depending on the situation, it may be a combination of factors, including the rate...
GILBERT, AZ (AZFamily) — The Town of Gilbert has reached the halfway point in the overhaul of its water treatment facility.
It’s a nearly $700 million project made possible by the recent water rate increases in Gilbert. Rates went up 50% last year, another 25% this year, and there’s another 25% increase coming next year.
Arizona’s Family has heard from hundreds of residents wanting to know why their bills have spiked. Depending on the situation, it may be a combination of factors, including the rate increase, issues with the new billing system, and problems with some of the town’s new water meters.
While Gilbert’s mayor declined to answer our questions today, Councilman Kenny Buckland told Arizona’s Family he understands residents’ frustration.
“Yeah, I totally understand,” Buckland said. “People are hurting because this is not the only thing that went up. Groceries went up, right? Inflation is killing all of us. Me too. I totally understand, and I empathize with that. There are methods of relief. We check water rates every two years. If we determine that we over-budgeted, then we’re gonna come back and we’re gonna lower those rates, right?”
Upon completion, the upgraded Gilbert Water Treatment Plant will provide water to 250,000 residents. But tonight, many of those people are worried about how they will pay their increased water bills.
Regardless, these bills are putting immense strain on residents. Some bills are increasing by hundreds of dollars, and next year, another 25% rate increase is scheduled to take effect.
Just trying to get by has become a daily mantra for Gilbert resident Ross Chambers.
“I mean, it’s, I’m doing my best to make ends meet,” Chambers said. “Working extra, extra hours just to, you know, keep our heads above water.”
But just when you think you’re treading water, you feel yourself sinking. Standing next to his water meter at his Gilbert home, Chambers says he’s flooded by confusion.
“So we’re hitting $180, $190 a month right now for our, just for our water bill,” Chambers said.
Chambers is like hundreds of others — his bill is doubling. He’s wondering if he’ll be able to catch his breath.
“It’s really tough for all of us,” Chambers said.
On Tuesday morning, Arizona’s Family took residents’ fears to the Town of Gilbert. Mayor Scott Anderson immediately denied an interview, but Councilman Buckland said there are options.
“We do have assistance available where if someone is struggling we have resources to help pay those bills,” Buckland said.
Arizona’s Family reached out to the town about that assistance. Due to the financial strain of the rate increase, some people are eligible to receive a $30 monthly discount. You can apply here.
For Chambers and others, though, he says more needs to be done.
“I can’t imagine, you know, people in even worse situations than mine trying to make ends meet and provide for their families,” Chambers said.
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GILBERT, AZ (AZFamily) — After hundreds of Gilbert residents flooded Arizona’s Family inbox, saying their water bills are suddenly hundreds, even thousands, of dollars more expensive, a couple of town officials are giving their explanation of what happened.We talked to Gilbert Public Works Director Jessica Marlow and Water Resources and Conservation Coordinator Jeremiah Churchill on Wednesday.They said part of the sticker shock may be from a three-phase water rate increase approved by the Gilbert Town Council...
GILBERT, AZ (AZFamily) — After hundreds of Gilbert residents flooded Arizona’s Family inbox, saying their water bills are suddenly hundreds, even thousands, of dollars more expensive, a couple of town officials are giving their explanation of what happened.
We talked to Gilbert Public Works Director Jessica Marlow and Water Resources and Conservation Coordinator Jeremiah Churchill on Wednesday.
They said part of the sticker shock may be from a three-phase water rate increase approved by the Gilbert Town Council.
On June 30, the town changed its billing system, requiring all Gilbert water customers to enroll in a new portal. If residents had autopay set up, it did not transfer over. Officials said some customers believed money was being withdrawn from their accounts, but it wasn’t.
For example, if your bill is $200 and you weren’t enrolled in July and August, instead of two separate $200 charges, you may have ended up with a $600 balance, something the town said is likely happening.
“I can say as a resident, it happened to me, and I did a double take, and I can see how that would be frustrating, saying, ‘Is there a problem with my bill or a problem with my usage?’” Marlow said.
The town said it communicated these changes through the old billing system, went door-to-door, and is still working to reach unregistered customers.
Out of about 90,000 Gilbert water customers, only 60,000 have registered for the new system. When asked what will happen to the remaining 30,000, officials said water shutoffs have been delayed. The original cutoff date was Oct. 1, but that has been pushed to November, and extensions could follow if customers need more time.
Another big topic was usage. Residents told Arizona’s Family their usage is showing as higher even though they are cutting back on water. Town leaders suggested leaks may be the reason, saying crews perform nearly 800 leak checks each year.
“But you have to maybe raise an eyebrow or a question if the same scenario is all of a sudden out of the blue happening for some people to see it all at once, especially for some that have these new meters in place that when they got it replaced, it looks a little bit different now,” Arizona’s Family reporter Austin Walker said.
Churchill responded that leaks can go undetected, especially in summer when the ground dries quickly. He said the town’s Advanced Metering Infrastructure system will eventually help identify them.
“We have been implementing this AMI system for the last five years, and there are over 50,000 of them in the system right now,” Churchill said. “Some people think that with the new billing system, they got a new meter, which is not necessarily the case.”
Some residents said they’ve hired third-party inspectors who found no leaks, raising questions about the accuracy of the meters. The town urged residents to report suspected leaks so staff can conduct their own inspections.
Gilbert is also in the process of rolling out new meters. Some are already in place. Earlier this week, Arizona’s Family reported on a Gilbert woman whose bill showed her usage jumped more than 250,000 gallons.
The town said that the case was caused by a batch of meters received from a vendor that were mis-calibrated, shifting a decimal point and recording 10 gallons for every actual gallon used.
“That is something that normally would get caught,” Marlow said. “We thought we had turned all those meters back to the manufacturer, but we obviously still have a few out there.”
Town officials said they don’t know how many of the faulty meters remain, but an alert system is in development to flag abnormal usage. They have not given a timeline for when it will launch.
If you are skeptical, the town says it wants to earn residents’ trust. Leaders encourage people to schedule a time for crews to check their systems.
For those who need to register for the new billing portal, click/tap here.
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GILBERT, AZ (AZFamily) — As some homeowners in Gilbert are seeing their water bills spike hundreds, even thousands of dollars, town officials say new water meters may be giving higher readings and they’ve switched to a new billing system, which is also causing its own set of problems.Residents say they were never told about the changes, and it has caused a lot of confusion, anger and financial problems.Jordan Richmond said, like everyone, she has to use water. However, she does her best to keep her water usag...
GILBERT, AZ (AZFamily) — As some homeowners in Gilbert are seeing their water bills spike hundreds, even thousands of dollars, town officials say new water meters may be giving higher readings and they’ve switched to a new billing system, which is also causing its own set of problems.
Residents say they were never told about the changes, and it has caused a lot of confusion, anger and financial problems.
Jordan Richmond said, like everyone, she has to use water. However, she does her best to keep her water usage to a minimum.
So, when she got her water bill recently from the town of Gilbert, she was shocked when it said $783. “I was very concerned,” Richmond said.
Richmond said her monthly water bill is usually around a hundred bucks. But Richmond isn’t alone. Numerous Gilbert residents have complained to On Your Side about the spike in their water bills.
“Whether you’re a single mom or whether you have a mansion or whatever, the impact is significant,” Richmond said.
So, what’s causing the jump in Gilbert’s water? On Your Side has discovered that over the summer, the town of Gilbert launched a new portal system, complete with brand new account numbers where people like Richmond could pay their water bill.
But because Richmond is on autopay, she never knew about the new portal or her new account number. She just kept paying her water bill automatically.
“Were you ever warned that they were changing the way they were taking payments from people?” On Your Side’s Gary Harper asked.
“No, today is the first day I was able to log into the new portal and see everything,” Richmond said.
Because Richmond was paying through the old portal, the town of Gilbert wasn’t getting her payment or anyone else’s who paid using the old portal.
As a result, three to four months’ worth of unpaid water bills have now ballooned into one big bill and Gilbert wants its money. They’re even sending out letters to residents like Richmond who fell behind due to no fault of their own.
“At this time, the account will be in danger of disconnect due to non-payment,” Richmond said as she read from the letter. “I’m just trying to figure it out (how to pay) because we owe $780 as of today. It’s either get your water shut off or pay $780, and then that’s going to sacrifice quite a big chunk from other areas.”
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Inspired by The New York Times’ analysis in 2020, research originally conducted on behalf of Self Financial in 2023 uncovered how much the price of food delivery changed across the U.S. when using different apps. The study found that delivering the same food order varied as much as $33.88 between the 100 cities analyzed.LOCAL NEWS: 10 things you may not know are manufactured in ArizonaINDUSTRY INSIGHTS: Want more news like this? Get our free newsletter hereTo find out how this has ...
Inspired by The New York Times’ analysis in 2020, research originally conducted on behalf of Self Financial in 2023 uncovered how much the price of food delivery changed across the U.S. when using different apps. The study found that delivering the same food order varied as much as $33.88 between the 100 cities analyzed.
LOCAL NEWS: 10 things you may not know are manufactured in Arizona
INDUSTRY INSIGHTS: Want more news like this? Get our free newsletter here
To find out how this has changed two years on, the research team repeated the study by placing prospective McDonald’s orders in the 100 largest cities in the nation on DoorDash, Uber Eats, and Grubhub.
Every order included a Big Mac Combo Meal (with fries and Coca-Cola), a Quarter Pounder with Cheese Deluxe Large Meal (with fries and Coca-Cola), a 6-Piece Chicken McNuggets Happy Meal (with fries and water), and a Hamburger Happy Meal (with fries and water).
The research found that DoorDash was the most expensive food delivery app in the U.S., costing $63.21 for an order that cost $36.95 at the restaurant, a staggering 71.1% more expensive.
Here’s exactly how the apps broke down the example order when compared to buying directly:
**McDonald’s employees do not take tips
While the price of food alone was 19.3% more on the food delivery apps, you also have to account for delivery fees, service fees, sales taxes, and in some cities, other costs (such as gas surcharges, or small order fees). This study also factored in a 15% tip for delivery drivers; although technically not mandatory.
Overall, there are a number of fees that go into the average 68.8% markup when using food delivery apps.
Average markup on food delivery apps:
The study found that Uber Eats has a slightly lower markup percentage (69.4%), followed by GrubHub (65.8%), meaning these two apps are your best options when ordering food with no offers or codes implemented.
The research shows that the most affordable option for delivery is going to pick it up yourself. However, if you are using an app, the most affordable option is likely going to be the one that has the best discount code for you at that time.
In 2023, the study found that the average markup between the McDonald’s food order and the delivery order was 93.8%. In the recent research, although prices had increased, the markup had decreased to 68.6%.
Between 2023 and 2025, the Uber Eats markup depreciated by 34.8% – the greatest difference in the study.
According to the study, Gilbert, Arizona is the most expensive city for food delivery, costing $90.61 for the example order analyzed, which would cost$51.06 when buying directly from McDonald’s (a markup of 77.5% between the restaurant and delivery app). While Gilbert is the most expensive overall, the highest markup between the in-McDonald’s price and the delivery app price was in New Orleans, Louisiana (237.8%).
The average cost for this same order across the 100 cities in the U.S. analyzed came to $62.36 when using food delivery apps.
Gilbert’s most expensive food pick up and delivery app was DoorDash, costing $93, while the most affordable was Uber Eats, where the same order cost $88.53. While prices differ greatly between cities, they also vary depending on the app used.
The price of the order varied across the nation, even when buying directly; however, Gilbert had the highest average total across all three delivery apps analyzed.
In 2023, the average delivered order cost $29.87 directly from McDonald’s, or $57.87 when delivered. In 2025, the same order cost $36.95 directly from the restaurant and $62.36 when delivered. This is a 23.7% price increase at McDonald’s, and a 7.8% increase in delivery costs.
But in some locations, the year-on-year price changes were more significant. For example, Gilbert, Arizona, was also the most expensive city for delivery in 2023. Back then, the delivery total for the same order was $79.59, whereas in 2025, this cost has increased by $11.02 (14.3% increase).
On average, food delivery costs increased by $4.49 between 2023 and 2025, but this varied city-by-city.
In Norfolk, Virginia, the overall food delivery costs increased by $22.74 (from $48.48 to $71) – the greatest two-year increase in the study. In comparison, if someone were collecting the same order directly from McDonald’s, there was a more moderate $6.49 increase – $16.25 less than the price increase via the apps.
Prices for delivery in Pittsburgh, Pennsylvania, increased by $13.81 since 2023, and $12.40 in Atlanta, Georgia (the second and third greatest increases).
Overall, there were 11 cities in the study where the delivery costs for the orders had fallen, although slightly.
In Chula Vista, California, the average delivery cost was $3.90 cheaper, in San Francisco, California, it was $3.31 cheaper, and in Tampa, Florida, the average delivery cost was $3.01 cheaper.
For the same order, Laredo, Texas, had the lowest price when using food delivery apps ($45.39). This is $45.22 cheaper than Gilbert, Arizona.
Irving, also in Texas, took the second-top spot at $47.21.
The top five cheapest cities in the U.S. for food delivery apps:
While the outright cost gives an idea of how expensive food pick up and delivery apps can be, it’s also important to consider the data with respect to the local area. To do this, the study compared the average price of using each food delivery app against the price of the same order directly from McDonald’s.
While Gilbert charges the most for residents to get their hands on some fast food, New Orleans, Louisiana, was found to have the highest percentage markup (237.8%) when comparing the price of buying directly from the restaurant against the full charges from food delivery apps ($20.80 vs $70.27).
In Madison, Wisconsin, buying directly from McDonald’s would cost just $22.23, whereas the delivery apps charge 208.2% more, totaling $68.52. Phoenix, Arizona, was the third-highest city for delivery app markups (206.4%).
Anchorage, Alaska, has the lowest markup when using the apps. On average, customers in this city will pay an extra 42.8% for the convenience of having food picked up and delivered. With introductory discounts and occasional discount codes, it could be a no-brainer for Anchorage locals to use those apps to claim food at similar prices to buying directly.
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GILBERT, AZ (AZFamily) — Former Gilbert Mayor Brigette Peterson is expressing regret, saying she should have never voted for the current water rate increase, after hundreds have reached out, claiming their bills are skyrocketing.As many struggle to pay the bill, we’re learning this rate increase didn’t have to be so steep.The Gilbert North Water Treatment Facility upgrade is set to cost over $700 million, and the water rate increase is partially covering the cost of the project.On Wednesday, the ...
GILBERT, AZ (AZFamily) — Former Gilbert Mayor Brigette Peterson is expressing regret, saying she should have never voted for the current water rate increase, after hundreds have reached out, claiming their bills are skyrocketing.
As many struggle to pay the bill, we’re learning this rate increase didn’t have to be so steep.
The Gilbert North Water Treatment Facility upgrade is set to cost over $700 million, and the water rate increase is partially covering the cost of the project.
On Wednesday, the former mayor explained that the project had been delayed, and as a result, the price continued to rise.
The North Water Treatment Plant marked its halfway point on Tuesday. It’s an ambitious project, valued at more than $737 million.
Arizona’s Family reporter Austin Walker sat down with Peterson, who revealed she had a hand in approving the rate increase.
“This project has been discussed since, I think, 2018, 2019,” Peterson said. “If I knew the things that I know today, it would have been a completely different story for me.”
When asked whether she regretted that vote, Peterson replied, “Yes.”
She stated that the project experienced delays and setbacks.
“We were definitely discussing in 2020. When I came in as mayor, it had doubled in cost, and that was coming out of the pandemic,” Peterson said.
Supply chain problems drove up the project’s cost, reflected in each fiscal year’s budget, which increased from $239 million to $422 million, $457 million, $545 million, and now $737 million.
“We had put a transportation bond on the ballot,” said Peterson, who explained that the bond was meant to free up other money to pay for the water treatment plant, or so they thought.
“Well, that barely passed, and then it was challenged in court, and so it delayed that.”
A councilman within the town of Gilbert filed the court case.
At the time, Town Councilman Jim Torgeson sued the Town of Gilbert for allegedly violating his freedom of speech over campaign sign restrictions, which led to a halt in the water facility project.
“If this would have happened years ago, the rate, when it was cheaper, the rate increases could potentially not have been this drastic,” Walker asked Peterson.
”Potentially correct, yes,” Peterson said.
For weeks, residents have shared stories of struggling to pay their bills. Even Peterson, who moved out west but is trying to sell her vacant Gilbert home, said she’s confused by the current billing.
“And my bill, with no one living in my house in Gilbert right now, has only gone down $5,” she said.
Now, from the outside looking in, Peterson said there’s a lot she would change.
“I want somebody to take accountability,” Peterson said. If I knew the things that I know today, it would have been a completely different story for me.”
And she hopes current town officials will also reflect.
Arizona’s Family obtained a statement from the Town of Gilbert, which explained that the project is also being funded through fees paid by developers.
“The full reconstruction of Gilbert’s North Water Treatment Plant represents one of the largest public works infrastructure projects in Arizona. Given the magnitude and critical importance to serving the Gilbert community, it was always envisioned as a multi-year initiative. This approach became more important as the project, and the country, experienced unprecedented and wide-ranging cost escalation post-COVID. In response, this purposeful pause did not impact the overall construction timeline and ultimately resulted in $30 million in savings through value engineering. The project continues to be on schedule.
This project is funded through a combination of water rates, paid by residents and businesses, and what we commonly call SDFs (System Development Fees) which are paid for by developers.
The lawsuit referenced addresses the 2021 voter-approved . Neither the lawsuit nor the Bond had any impact on the North Water Treatment Plant reconstruction.
We recognize the importance of community feedback, which is why the Town initiated discussions with Council through a publicly accessible These conversations are ongoing, and we remain committed to transparency and collaboration."
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