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About
Always Best Care 

Trusted and Reliable Senior Care Services

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Always Best Care Values

Our Mission, Vision & Promise

What drives our passion for expert care services

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Our Mission

To work as a united team providing the best senior care in the world, with the broadest range of services, and the most loving and consistent care anywhere

Our Vision

To be the leader in compassionate senior care

 
 
 
 

Our Promise

We are committed to providing you with the best care for your specific needs

A VISION, A BELIEF, AND A GOAL

Our Story

In the mid-1990’s, just outside of Sacramento, California, Michael Newman felt frustrated by the lack of resources for seniors in his community. An owner and operator of facilities for seniors, he saw many seniors and their loved ones arrive at his facilities confused and overwhelmed after trying to find the right assisted living community. This frustration eventually shaped his vision: To create a company that would serve seniors in the community by providing trusted care, compassionate support, and professional advice.

In 1996, Michael acted on his vision and founded Always Best Care. Since that time, Always Best Care has become one of the nation’s leading providers of non-medical in-home care, senior living referral services and home health care. Always Best Care was formed with the belief and agenda of taking the burden off of the families’ shoulders and putting it on our own. People with passion have made Always Best Care what it is today. Although times may change, our foundation never will.

Michael Newman believes that a successful senior care company is built on successful relationships at every level, in all directions. The things that make every relationship work make business relationships work too – caring, trust, respect, and communication. These are the values that guide our relationships with our clients, franchisees, employees, vendors, our community, and everyone we touch. Caring relationships are the foundation of our work – a sincere concern for the betterment of life that goes beyond just doing what is required, but doing the most we can for the seniors entrusted to our care.

Always Best Care began franchising in 2007 and today provides services through a network of more than 225 franchised territories across the United States and Canada.

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ABOUT US

Welcome to Always Best Care of Chapel Hill & Durham

Since 1996, Always Best Care has helped thousands of families with non-medical in-home care and assisted living referral services. In select markets we’ve also added skilled home care for clients that suffer from illness or injury.

Our passion for helping people maintain a safe, independent and dignified lifestyle represents the strong foundation of Always Best Care. Every client receives extraordinary care in an inspiring environment with caring and compassionate people. Our Care Coordinators have worked with thousands of seniors across the country, and we’re always ready to help you!

Our vision:

The Always Best Care resources include an extensive library to help you make better informed decisions on senior care and more. Our vision is to work as a united TEAM providing the best senior care in the world – with the broadest range of services, and the most loving and consistent care anywhere.

Service coverage

Always Best Care Senior Services provides senior care in Chapel Hill & Durham, communities of Chapel Hill – Durham , including Carrboro, Hillsborough, Mebane, Southpoint, Hope Valley, Orange County, and UNC Health Care.

Call today (336)270-4352
Or email [email protected]

1709 Legion Rd. Suite 105, Chapel Hill, NC 27517

Always Best Care combines national strength and standards with local accessibility and personal service. Samantha Loy, the owners of Always Best Care-Chapel Hill & Durham, are local residents and take great pride in helping families care for their loved ones. Our goal is to join your family's journey and provide the absolute best care plan for your loved one. Our entire team has your loved ones best interests at heart, and we'll ensure that exceptional service and care is provided to all family members. All of our caregivers are carefully screened, thoroughly trained, bonded and insured to provide the safest and highest level of care. We have strong relationships with area hospitals, social workers, senior communities and senior resources across our communities. We are ready and willing to serve all your special care needs today!

Care Consultation

The first step in our process includes a personal consultation with a Care Coordinator at no charge to you. In our meeting, we will thoroughly discuss your care needs, create a detailed care plan, and work with you on financing and logistics.

The meeting will consist of:

  • A thorough discussion of your care needs
  • A highly detailed personal care plan
  • A discussion with you, or your loved one to determine how best to meet your requirements
  • Assistance with billing of insurance providers

Individual care plans are constantly being assessed and updated to meet physical, social, emotional and intellectual needs of our clients.

We know that exceptional service sets us apart from all other home care companies. All of our team members and caregivers receive comprehensive training before being assigned to a care plan. Our standard is that "we only hire care providers we would have care for our own loved ones."

Always Best Care provides in-home care services from as little as one hour per day up to 24-hour care, and up to 7 days a week. Whatever your care needs are, Always Best Care is there for you.

Some key home care services we provide include:

  • Activities of daily living (dressing, personal care, bathing, incontinence care)
  • Meals cooked and served (for you and your spouse)
  • Transportation (medical appointments, errands, shopping, etc.)
  • Domestic services (laundry, cleaning, etc.)
  • Facilitate social outings and help maintain personal freedom

Please let one of our Care Coordinators meet with you to discuss your needs and to assist in developing a personalized care plan specific to the level of care you need.

Take the first step with us – contact your local Always Best Care representative today.

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Our Advantage

Benefits of
Always Best Care
Senior Services

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Team of Caring People

We are a team of caring and compassionate people working together to provide the best possible care for you and your loved ones

Care at Each Step of the Way

We have worked with thousands of seniors and their families across the U.S. and Canada, providing the best service each step of the way

Proven Track Record of Success

Our team of professional caregivers has a proven track record of providing expert care to seniors and people with specific needs

serving you

Service Coverage

Your local Always Best Care team helps families throughout Chapel Hill and surrounding areas

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ALWAYS THERE FOR YOU ALWAYS BEST CARE

Tailored to Your Needs

Always Best Care In Home Care Services

Personal Care Services

  • 24-Hour Care​
    Always Best Care helps you find the perfect round-the-clock in-home care plan to fit your loved one’s circumstances and needs. 24-hour care is support that is available to anyone who needs extra help to carry on living at home. It can include help with shopping, cooking, cleaning, washing, dressing and all other daily tasks. The need for 24-hour care can be prompted by accident, illness, dementia, frailty, disability, or frailty caused by the aging process.
  • Bathing, Grooming
    & Dressing​
    Bathing, dressing and grooming play a large role in a senior’s daily routines. Maintaining good personal hygiene can be vital in preventing sickness, while dressing can impact an elderly individual’s self-esteem. Grooming and dressing are integral to the activities of daily living.
  • Cognitive Impairments​​
    Cognitive impairment is not an illness, but a description of someone’s condition. It means they have trouble with things like memory or paying attention. They might have trouble speaking or understanding. And they might have difficulty recognizing people, places or things, and might find new places or situations overwhelming.
  • Companionship​​
    Companionship care is primarily emotional support and companionship for seniors who are generally healthy and who want to remain independent at home.
  • Errands & Transportation​​
    Help with errands, shopping, and transportation falls under the category of Instrumental Activities of Daily Living (IADLs). These skills are necessary in order to live independently and that all of us do once we are up, out of bed, dressed, and ready to start our day. Transportation services for seniors can help maintain a level of independence without the need for the senior to drive themselves.
  • Escort to Activities​
    Escorting a senior to activities can help them if they feel unsafe or uncomfortable in public without accompaniment. Many trips are often used to assist seniors to utilize the services of health professionals and agencies that they otherwise would not be able to access.
  • Hospice
    Support / End-of-Life​​
    Hospice care is for people who are nearing the end of life. The services are provided by a team of health care professionals who maximize comfort for a person who is terminally ill by reducing pain and addressing physical, psychological, social and spiritual needs.
  • Hospital to Home​​
    Following a discharge from the hospital, the first three days are critical. During this time frame and beyond, the support given to a senior and their family play a vital role in the recovery process at home. A hospital-to-home program offers a comprehensive and flexible solution that can provide the physical and emotional support needed to recover safely and comfortably.
  • Incontinence / Toileting​​
    There are several types of incontinence, which include overflow incontinence, transient incontinence, stress incontinence, urge incontinence, and knowing a little about the different types can help the caretaker and the family make the best decisions about what levels of toileting assistance should be included in the care plan of their loved one.
  • Laundry Services​​
    For seniors, laundry can be a challenge. As people age, they may have less energy and stamina. One of the biggest benefits of laundry services is that they can help seniors stay independent. Laundry services can also help keep seniors healthy by ensuring the are wearing clean clothing.
  • Light Housekeeping​​
    Light housekeeping includes things like watering the plants, dusting of surfaces and knickknacks, as well as picking up newspapers, magazines and other clutter. It includes emptying the trash, vacuuming and sweeping of main walk areas. It can also include organizing drawers, shelves and closets. In a nutshell light housekeeping is completing the specific tasks required to tidy up areas that a client uses. Examples of what a light housekeeping service does not include are heavy-duty cleaning tasks that require moving heavy furniture, washing windows, cleaning carpets, or scrubbing floors. Nor does it cover outside chores, such as shoveling snow off sidewalks, raking, or mowing the grass.
  • Live-In Care​​
    Live-in care is for seniors who need around-the-clock assistance from a caregiver. Assistance is generally non-medical and includes such tasks as medication management, shopping, and assistance with activities of daily living (ADL). Though caregivers sleep at the senior’s residence, they generally aren’t required for assistance at night.
  • Meal Preparation​
    Meal preparation and eating healthy and nutritional food is important for seniors. Meal preparation assistance for the elderly is not just about cooking, but involves so much more. Maintaining a regular and consistent schedule can also play a role in emotional and physical health.
  • Medication Reminders​
    Medication reminders are a nonmedical service provided by a caregiver or a Certified Nurse Assistant (CNA). CNAs do not administer medications, or speak with a doctor or pharmacist about a senior’s medicine or regime—but they do ensure medication safety and regularity.
  • Mobility​
    Mobility is the ability to move or walk freely and easily — is critical for functioning well and living independently. As we age, we may experience changes to our mobility. There are many reasons for these changes, including changes in gait (how we walk), balance, and physical strength.
  • Nutrition Monitoring​​
    Nutrition is an important element of health in the older population and affects the aging process. The prevalence of malnutrition is increasing in this population and is associated with a decline in functional status, impaired muscle function, decreased bone mass, immune dysfunction, anemia, reduced cognitive function, poor wound healing, delayed recovery from surgery, higher hospital readmission rates, and mortality.
  • Overnight Care​​
    Overnight care revolves around a multitude of services which may include help using the restroom in the middle of the night, providing fluids and snacks in the evening, and assisting with preparing for bed. Elderly individuals may also receive help with transfer assistance throughout the night. Overnight caregivers can also prepare breakfast and offer morning care.
  • Safety Supervision​​
    Because more accidents occur inside the home than anywhere else, seniors and their caregivers must do everything in their power to make sure their homes are as safe and secure as possible. Some of the steps that can be taken to ensure homes are safe for seniors and their families include removing clutter, adding better lighting, rearranging cabinets and drawers, and assessing the safety risks of the bathroom.
  • Technology Assistance​​
    Technology can help the elderly live independently for longer by facilitating preventive care, early detection of, and response to, emerging health issues, as well as timely support for daily tasks. Technology offers a wide range of benefits to older adults. Seniors who use technology can also feel more connected to others, can be better engaged in the community and world around them, and be more informed about current events.
MEET OUR TEAM
Our Team of Experts

Committed to Providing the Best Care & Support

Experienced Healthcare and Caregiving Professionals
  • Samantha Loy

    Samantha Loy

    Owner & Agency Director
    View Full Bio
  • Jason Loy

    Jason Loy

    Business Manager
    View Full Bio
  • Leslie Christian

    Leslie Christian

    Client Service Director
    View Full Bio
  • Stephen Carlson

    Stephen Carlson

    Director of Community Relations | Guilford County
    View Full Bio
  • Karla Dixon

    Karla Dixon

    Director of Community Relations – Alamance
    View Full Bio
  • Kelly Klein

    Kelly Klein

    Director of Community Relations – Chapel Hill/Durham
    View Full Bio
  • Jacob Nelson

    Jacob Nelson

    Recruiter
    View Full Bio
  • Macy Ragans

    Macy Ragans

    Care Coordinator
    View Full Bio
  • Brandi Crenshaw

    Brandi Crenshaw

    Director of Quality Care
    View Full Bio
  • Alexis Hale

    Alexis Hale

    Care Coordinator
    View Full Bio
  • Emily McIntyre

    Emily McIntyre

    Care Coordinator
    View Full Bio
  • Zy Lewis

    Zy Lewis

    Care Coordinator
    View Full Bio
  • Shelton Floyd

    Shelton Floyd

    Care Coordinator
    View Full Bio
  • Ashleigh Tyree

    Ashleigh Tyree

    Care Coordinator
    View Full Bio
  • Jodi Kern

    Jodi Kern

    After Hours Care Coordinator
    View Full Bio
  • Kathleen O’Brien

    Kathleen O’Brien

    RN, BSN
    View Full Bio
  • Pam Perry

    Pam Perry

    RN, BSN
    View Full Bio
  • Beverly Bennett

    Beverly Bennett

    BSN RN
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  • Melanie Poteat

    Melanie Poteat

    RN
    View Full Bio
  • Rashidah Habeebullah

    Rashidah Habeebullah

    RN
    View Full Bio
  • Debbie Grayson

    Debbie Grayson

    RN
    View Full Bio
  • Paulette Burroughs

    Paulette Burroughs

    RN, Nurse Educator
    View Full Bio
  • Kailtyn Jones

    Kailtyn Jones

    Administrative Assistant
    View Full Bio
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TESTIMONIALS

“Kelly Klein at Always Best was a godsend. She helped us out during a truly scary time for our family and connected us with exactly what we needed. Can’t recommend her highly enough!”

Stephanie Z.
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TESTIMONIALS

“Karla Dixon is a wonderful asset to the community and to Always Best Care in Chapel Hill, NC.”

Tommy A.
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“Karla dixon is truly a great person for the community. She is compassionate and very helpful.”

Patricia A.
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TESTIMONIALS

“Thank you, Carver Living Center (CLC) for the wonderful care the staff provided for my mother! All of the staff ( nurses, CNAs, PT & OT Staff), administrative staff and food service staff were very kind, caring and respectful. I would recommend CLC to anyone looking for a care facility for their family member(s).”

Debra D.
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TESTIMONIALS

“From the outside looking in, you don’t always see the care, patience, and dedication that goes into what they do—but it’s there every single day. Truly grateful for a team that goes above and beyond, even when no one’s watching.”

AJ D.
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TESTIMONIALS

“Always Best Care is hands down your go to for all in home care needs! Top tier team!”

Hannah N.
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“Seeing the care they provide, I’d highly recommend them to any family in need of in home care! Lots of options, flexibility and accommodations made for those that need it!”

Jacob W.
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“Reliable, caring, and professional—Always Best Care is awesome!”

Caleb W.
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“The staff here are compassionate, professional, and truly go above and beyond. You can tell they genuinely care about their clients and their families.”

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TESTIMONIALS

“5 stars all the way—professional, compassionate, and reliable. You can tell they genuinely care!”

Tanner C.
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TESTIMONIALS

“Always Best Care provides excellent services to their community. Impeccable staff and care givers who actually care!”

Sue M.
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“Not only is the care they provide outstanding, but the support from the front office is just as impressive. It’s comforting knowing you can call and talk to someone who genuinely cares and helps guide you through everything.”

Sheila H.
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“It’s rare to find a company where both the caregivers and the office staff are this compassionate. From day one, the entire team made us feel comfortable and answered so many of our questions with guidance.”

Jaylin W.
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TESTIMONIALS

“I had a wonderful experience with Always Best Care Senior Services. Kelly Klein was incredibly supportive. She helped us find the right resources and solutions, and we truly felt supported every step of the way. We’re so grateful for her help.”

Meghann W.
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TESTIMONIALS

“Kaitlyn Jones is absolutely the best. Hands down!”

Amanda B.
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“Quick responses, clear communication, and a very friendly admin team. Everything was handled efficiently and professionally.”

Georgia J.
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“Kelly was super helpful at a time i needed help she had all the answers to my questions and made me feel heard I can move forward with the decisions i need to make in the future Thank You for the support”

Lynn L.
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“Always Best Care Senior Services is a premier organization.”

Rico P.
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“Always Best Care will not disappoint! They truly provide the best service for all of your in home care needs!”

Kyle N.
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TESTIMONIALS

“Always Best Care Services has been a wonderful experience, and Leslie Christian was especially helpful throughout the process. She was kind, professional, and took the time to answer questions and make everything feel easy and comfortable. It’s clear that she truly cares and wants to provide the best support possible. I would definitely recommend Always Best Care Services to anyone looking for dependable and compassionate care.”

Morgan P.
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TESTIMONIALS

“These people were amazing.”

Zachary T.
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TESTIMONIALS

“Working with Always Best Care has been an absolute pleasure. As the director of Pathway Community Living, I’ve had the opportunity to work with them when coordinating housing for clients, and every interaction has been nothing short of excellent. Their team is incredibly professional, organized, and easy to communicate with. I work most closely with Karla and Leslie, and I can’t say enough good things about them. Their communication is top tier, they’re always responsive, and they make the coordination process smooth and stress free. It’s rare to find partners who are both this professional and this genuinely kind. I truly appreciate the partnership and look forward to continuing to work with this amazing team.”

Tyquan C.
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TESTIMONIALS

“I Live in Durham, North Carolina. I have low vision and other limitations. I’ve been working Always Best for a couple of months now. Jordyn is doing a wonderful job! She is able to clean to cook to go through the mail with me. Recently, she filled out some challenging forms. She’s taking notes for me at a medical appointment. She also has a generous nature! Always, Best chooses well and is reliable!”

Robin M.
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TESTIMONIALS

“I recently joined the company as a caregiver! The company itself is amazing the best part is being able to give amazing care and meet amazing people. From the family to the furry friends! If I could choose any other company I wouldn’t I will always choose always best care !”

Ieasha G.
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TESTIMONIALS

“Very good company to work with feels like You’re at home”

Germeka B.

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