Always Best Care 

Trusted and Reliable Senior Care Services

Always Best Care Values

Our Mission, Vision & Promise

What drives our passion for expert care services


Our Mission

To support our clients and their loved ones by providing the most reliable care services

Our Vision

To work as a united team providing the best senior care in the world, with the broadest range of services, and the most loving and consistent care anywhere


Our Promise

We are committed to providing you with the best care for your specific needs


Our Story

In the mid-1990’s, just outside of Sacramento, California, Michael Newman felt frustrated by the lack of resources for seniors in his community. An owner and operator of facilities for seniors, he saw many seniors and their loved ones arrive at his facilities confused and overwhelmed after trying to find the right assisted living community. This frustration eventually shaped his vision: To create a company that would serve seniors in the community by providing trusted care, compassionate support, and professional advice.

In 1996, Michael acted on his vision and founded Always Best Care. Since that time, Always Best Care has become one of the nation’s leading providers of non-medical in-home care, senior living referral services and home health care. Always Best Care was formed with the belief and agenda of taking the burden off of the families’ shoulders and putting it on our own. People with passion have made Always Best Care what it is today. Although times may change, our foundation never will.

Michael Newman believes that a successful senior care company is built on successful relationships at every level, in all directions. The things that make every relationship work make business relationships work too – caring, trust, respect, and communication. These are the values that guide our relationships with our clients, franchisees, employees, vendors, our community, and everyone we touch. Caring relationships are the foundation of our work – a sincere concern for the betterment of life that goes beyond just doing what is required, but doing the most we can for the seniors entrusted to our care.

Always Best Care began franchising in 2007 and today provides services through a network of more than 225 franchised territories across the United States and Canada.


Welcome to Always Best Care of Chapel Hill & Durham

Since 1996, Always Best Care has helped thousands of families with non-medical in-home care and assisted living referral services. In select markets we’ve also added skilled home care for clients that suffer from illness or injury.

Our passion for helping people maintain a safe, independent and dignified lifestyle represents the strong foundation of Always Best Care. Every client receives extraordinary care in an inspiring environment with caring and compassionate people. Our Care Coordinators have worked with thousands of seniors across the country, and we’re always ready to help you!

Our vision:

The Always Best Care resources include an extensive library to help you make better informed decisions on senior care and more. Our vision is to work as a united TEAM providing the best senior care in the world – with the broadest range of services, and the most loving and consistent care anywhere.

Service coverage

Always Best Care Senior Services provides senior care in Chapel Hill & Durham, communities of Chapel Hill – Durham , including Carrboro, Hillsborough, Mebane, Southpoint, Hope Valley, Orange County, and UNC Health Care.

Call today (336)270-4352
Or email [email protected]

1709 Legion Rd. Suite 105, Chapel Hill, NC 27517

Always Best Care combines national strength and standards with local accessibility and personal service. Samantha Loy, the owners of Always Best Care-Chapel Hill & Durham, are local residents and take great pride in helping families care for their loved ones. Our goal is to join your family's journey and provide the absolute best care plan for your loved one. Our entire team has your loved ones best interests at heart, and we'll ensure that exceptional service and care is provided to all family members. All of our caregivers are carefully screened, thoroughly trained, bonded and insured to provide the safest and highest level of care. We have strong relationships with area hospitals, social workers, senior communities and senior resources across our communities. We are ready and willing to serve all your special care needs today!

Care Consultation

The first step in our process includes a personal consultation with a Care Coordinator at no charge to you. In our meeting, we will thoroughly discuss your care needs, create a detailed care plan, and work with you on financing and logistics.

The meeting will consist of:

  • A thorough discussion of your care needs
  • A highly detailed personal care plan
  • A discussion with you, or your loved one to determine how best to meet your requirements
  • Assistance with billing of insurance providers

Individual care plans are constantly being assessed and updated to meet physical, social, emotional and intellectual needs of our clients.

We know that exceptional service sets us apart from all other home care companies. All of our team members and caregivers receive comprehensive training before being assigned to a care plan. Our standard is that "we only hire care providers we would have care for our own loved ones."

Always Best Care provides in-home care services from as little as one hour per day up to 24-hour care, and up to 7 days a week. Whatever your care needs are, Always Best Care is there for you.

Some key home care services we provide include:

  • Activities of daily living (dressing, personal care, bathing, incontinence care)
  • Meals cooked and served (for you and your spouse)
  • Transportation (medical appointments, errands, shopping, etc.)
  • Domestic services (laundry, cleaning, etc.)
  • Facilitate social outings and help maintain personal freedom

Please let one of our Care Coordinators meet with you to discuss your needs and to assist in developing a personalized care plan specific to the level of care you need.

Take the first step with us – contact your local Always Best Care representative today.

Our Advantage

Benefits of
Always Best Care
Senior Services


Team of Caring People

We are a team of caring and compassionate people working together to provide the best possible care for you and your loved ones

Care at Each Step of the Way

We have worked with thousands of seniors and their families across the U.S. and Canada, providing the best service each step of the way

Proven Track Record of Success

Our team of professional caregivers has a proven track record of providing expert care to seniors and people with specific needs

serving you

Service Coverage

Your local Always Best Care team helps families throughout Chapel Hill and surrounding areas



Tailored to Your Needs

Always Best Care In Home Care Services

Personal Care Services

  • 24-Hour Care​
    Always Best Care helps you find the perfect round-the-clock in-home care plan to fit your loved one’s circumstances and needs. 24-hour care is support that is available to anyone who needs extra help to carry on living at home. It can include help with shopping, cooking, cleaning, washing, dressing and all other daily tasks. The need for 24-hour care can be prompted by accident, illness, dementia, frailty, disability, or frailty caused by the aging process.
  • Bathing, Grooming
    & Dressing​
    Bathing, dressing and grooming play a large role in a senior’s daily routines. Maintaining good personal hygiene can be vital in preventing sickness, while dressing can impact an elderly individual’s self-esteem. Grooming and dressing are integral to the activities of daily living.
  • Cognitive Impairments​​
    Cognitive impairment is not an illness, but a description of someone’s condition. It means they have trouble with things like memory or paying attention. They might have trouble speaking or understanding. And they might have difficulty recognizing people, places or things, and might find new places or situations overwhelming.
  • Companionship​​
    Companionship care is primarily emotional support and companionship for seniors who are generally healthy and who want to remain independent at home.
  • Errands & Transportation​​
    Help with errands, shopping, and transportation falls under the category of Instrumental Activities of Daily Living (IADLs). These skills are necessary in order to live independently and that all of us do once we are up, out of bed, dressed, and ready to start our day. Transportation services for seniors can help maintain a level of independence without the need for the senior to drive themselves.
  • Escort to Activities​
    Escorting a senior to activities can help them if they feel unsafe or uncomfortable in public without accompaniment. Many trips are often used to assist seniors to utilize the services of health professionals and agencies that they otherwise would not be able to access.
  • Hospice
    Support / End-of-Life​​
    Hospice care is for people who are nearing the end of life. The services are provided by a team of health care professionals who maximize comfort for a person who is terminally ill by reducing pain and addressing physical, psychological, social and spiritual needs.
  • Hospital to Home​​
    Following a discharge from the hospital, the first three days are critical. During this time frame and beyond, the support given to a senior and their family play a vital role in the recovery process at home. A hospital-to-home program offers a comprehensive and flexible solution that can provide the physical and emotional support needed to recover safely and comfortably.
  • Incontinence / Toileting​​
    There are several types of incontinence, which include overflow incontinence, transient incontinence, stress incontinence, urge incontinence, and knowing a little about the different types can help the caretaker and the family make the best decisions about what levels of toileting assistance should be included in the care plan of their loved one.
  • Laundry Services​​
    For seniors, laundry can be a challenge. As people age, they may have less energy and stamina. One of the biggest benefits of laundry services is that they can help seniors stay independent. Laundry services can also help keep seniors healthy by ensuring the are wearing clean clothing.
  • Light Housekeeping​​
    Light housekeeping includes things like watering the plants, dusting of surfaces and knickknacks, as well as picking up newspapers, magazines and other clutter. It includes emptying the trash, vacuuming and sweeping of main walk areas. It can also include organizing drawers, shelves and closets. In a nutshell light housekeeping is completing the specific tasks required to tidy up areas that a client uses. Examples of what a light housekeeping service does not include are heavy-duty cleaning tasks that require moving heavy furniture, washing windows, cleaning carpets, or scrubbing floors. Nor does it cover outside chores, such as shoveling snow off sidewalks, raking, or mowing the grass.
  • Live-In Care​​
    Live-in care is for seniors who need around-the-clock assistance from a caregiver. Assistance is generally non-medical and includes such tasks as medication management, shopping, and assistance with activities of daily living (ADL). Though caregivers sleep at the senior’s residence, they generally aren’t required for assistance at night.
  • Meal Preparation​
    Meal preparation and eating healthy and nutritional food is important for seniors. Meal preparation assistance for the elderly is not just about cooking, but involves so much more. Maintaining a regular and consistent schedule can also play a role in emotional and physical health.
  • Medication Reminders​
    Medication reminders are a nonmedical service provided by a caregiver or a Certified Nurse Assistant (CNA). CNAs do not administer medications, or speak with a doctor or pharmacist about a senior’s medicine or regime—but they do ensure medication safety and regularity.
  • Mobility​
    Mobility is the ability to move or walk freely and easily — is critical for functioning well and living independently. As we age, we may experience changes to our mobility. There are many reasons for these changes, including changes in gait (how we walk), balance, and physical strength.
  • Nutrition Monitoring​​
    Nutrition is an important element of health in the older population and affects the aging process. The prevalence of malnutrition is increasing in this population and is associated with a decline in functional status, impaired muscle function, decreased bone mass, immune dysfunction, anemia, reduced cognitive function, poor wound healing, delayed recovery from surgery, higher hospital readmission rates, and mortality.
  • Overnight Care​​
    Overnight care revolves around a multitude of services which may include help using the restroom in the middle of the night, providing fluids and snacks in the evening, and assisting with preparing for bed. Elderly individuals may also receive help with transfer assistance throughout the night. Overnight caregivers can also prepare breakfast and offer morning care.
  • Safety Supervision​​
    Because more accidents occur inside the home than anywhere else, seniors and their caregivers must do everything in their power to make sure their homes are as safe and secure as possible. Some of the steps that can be taken to ensure homes are safe for seniors and their families include removing clutter, adding better lighting, rearranging cabinets and drawers, and assessing the safety risks of the bathroom.
  • Technology Assistance​​
    Technology can help the elderly live independently for longer by facilitating preventive care, early detection of, and response to, emerging health issues, as well as timely support for daily tasks. Technology offers a wide range of benefits to older adults. Seniors who use technology can also feel more connected to others, can be better engaged in the community and world around them, and be more informed about current events.
Our Team of Experts

Committed to Providing the Best Care & Support

Experienced Healthcare and Caregiving Professionals
  • Samantha Loy

    Samantha Loy

    Owner & Agency Director
    View Full Bio
  • Jodi Kern

    Jodi Kern

    On Call Staffing Coordinator
    View Full Bio
  • Jason Loy

    Jason Loy

    Business Office Manager
    View Full Bio
  • Mallory Idavoy

    Mallory Idavoy

    HR Manager
    View Full Bio
  • Sherry Reynolds

    Sherry Reynolds

    Administrative Assistant
    View Full Bio
  • Cheryl Weink

    Cheryl Weink

    Director of Community Relations
    View Full Bio
  • Brent Howerton

    Brent Howerton

    Director of Community Relations | Greensboro
    View Full Bio
  • Pam Perry

    Pam Perry

    Registered Nurse
    View Full Bio
  • Kathleen O’Brien

    Kathleen O’Brien

    RN BSN
    View Full Bio
  • Nicole Deal

    Nicole Deal

    View Full Bio
  • Brandi Williams

    Brandi Williams

    Scheduling Supervisor
    View Full Bio
  • Nathaly Feliciano

    Nathaly Feliciano

    Scheduling Coordinator
    View Full Bio
  • Savannah Maysey

    Savannah Maysey

    Scheduling Coordinator
    View Full Bio

“Happy to Service this area!”

Jason L.

“Sam is one of the kindest most sincere owners I’ve met. She truly cares about her clients and staff. Everyone in the office is so helpful.”

Dana N.

“We have been using Always Best care for several years, first with my mom and then after her passing, they continued with our father. The line of communication is always open and to make sure that the relationship between client and staff works. I have been appreciative that we can call regarding anything and they listen and are on top of accommodating my father.”

KimiDee Y.

“Always Best Care is wonderful! I highly recommend for you senior care needs! Their team allowed our family to fully celebrate a special family event, while providing my mom the freedom, attention and compassionate care she needed!”

Heidi M.

“Amazing service from ABC Senior Services! We had never used a service before and heard about always best care. We hired them to pick up my mother from her assisted living and bring her to our son‘s wedding 30 minutes away in Greensboro. From my first phone call with Samantha Loy, I was impressed with this company. Samantha was helpful, thorough, professional, all while being incredibly personable and caring. The actual caregiver was fabulous! I highly recommend Sarah! Not only did she do her job professionally, but she was an absolute joy to be with. She loved on my mother well. Sarah participated in our wedding service by wheeling my mother down the aisle, she assisted my mom in mingling with her family and friends, she joined our family table and was an absolute pleasure to be with! It was such a treat to have my mom attend the and not be worried about her! We would absolutely use Always Best Care again. It was money well spent!”

wendy B.

“Great caregivers working for a great agency. Everyone wins, especially my Mom. Sometimes the caregivers are taking care of me too; I always learn a new method or better way of finishing personal chores to keep Mom safe and comfortable. Best choice to use this agency over efforts to hire private caregivers. Trust and training make it a blessing to have the assistance from ABC”

Barbara R.

“Always happy to use Always Best Care! This company is reliable, trustworthy, and honest. I have worked with them for the past 3 years and I’ve never been let down. Highly recommend Always Best Care!”

Holly P.

“I started in February… i absolutely LOVE LOVE working for this company FRIENDLY… DOWN TO EARTH STAFF”

Stephanie G.

“The staff is really sweet and understanding. I had a death in my family and they sent me a card im the mail, not only that they called me almost everyday that I was out of work to check on me and my family. I’ve never worked for a company that cares about there people. I love them so much!”

Jynetta T.

“Always Best Care (Care Givers) in general have been very personable, friendly, supportive. I think each family has their own needs but my expectations was exceeded as the care givers kept my mom engaged with crafts / activities to challenge her mentally, work with her to rehabilitate her using PT exercises and keep her spirits lifted. Shout out to Jaime for being her primary care giver who always went above and beyond the last couple months.”


“Always Best Care is truly a remarkable company! They have been SUCH a comfort and help to my mom and me over the past few years when she has needed short term care at various times. One thing I particularly wanted to acknowledge was the attention to my mom’s CPAP machine. She was very frustrated because the caregivers were not familiar with it and couldn’t help her. Lauren went to my mom’s apartment, took photos of the machine, and discussed with my mom how to operate it and secure the head piece and mask. My mom said that Lauren was going to educate her caregivers on how to help my mom use it so that it wouldn’t be such a frustration for my mom (and the caregivers). WOW! That is extremely thoughtful and proactive on the part of ABC!”

Linda W.

“The caregiver for my dad is amazing! She is very attentive to him and helps him make good choices a the grocery store! She is a great companion! We are so blessed she has come into our lives!”

Joannie W.

“I have worked with about 6 agencies over the last 3 years and Samantha and her team at Always Best Care have been helpful, caring and supportive! They have been there for the unexpected and for the day to day care of my husband. When I need anything, even just a calm voice on the phone, they are there.”

Kandi S.

“Always Best Care of Burlington/Chapel Hill was there when I needed care during an urgent medical emergency They sent a wonderful caregiver who was with me 24/7 for a week. She was attentive, went with me to post hospital visits and was overall good company. The communication with the administrative staff was great and they did all they could to ensure this was a positive experience.I highly recommend ABC of Burlington/Chapel Hill if you are a family member is in need of care.”

Tracey G.

“Outstanding organization, responsive and accessible. Our family’s caregiver, Pat, is amazing! Pat is caring, experienced, thoughtful, proactive and takes personal ownership. We truly view Pat as part of our Family!”

Fritz W.

“I wish I could give more stars for this company as they are truly amazing. They are professional, compassionate and always available to assist in any way they can. They truly care about helping others, and always go above and beyond. They truly are “Always Best Care”. Highly Highly recommend!”

Kimberly P.

“I have worked for a couple companies but this one is the best by far…. Employees r wonderful n easy goin…. Just wanted to say thanks….i love workin with yall….”

Ashley N.

“My husband is using Always Best Care of Burlington for three mornings a week. It has been reliable. He is bedridden, so they do bedside care, fix his meals, and change his bed linens. They help with some of the laundry, and they clean up the dishes. It’s been adequate care. Their people are very willing, kind, and patient. They have been able to work with me on the scheduling, so we could get what we needed. I think they’ve done a good job. If there’s a person that can’t work that day, they always try to get me a substitute. We went through several caregivers. It took a little while until we got a person that could work on our schedule and do what we need. They worked hard to help us get the coverage we need. My husband is not exactly a very willing client. He’d rather I do everything. He’s not easy to work with, and they’ve been very patient with him. These folks really worked very hard to get us helpers here in the country.”


“At Always Best Care there is always a great administration team working to ensure that your loved ones are safe and taken care of, and provided with companionship. Phone lines are always open! Give them a call! I highly reccommend!”

Alexandria H.

“This agency has gone above and beyond to help my parents! Each day that a worker is scheduled to help at their home, they are prompt and ALWAYS show up! If our family has questions, we feel welcome AND HEARD when we call. If they don’t have the answer immediately, the agency returns our call quickly. It’s not easy when you are at a point in life that you need additional assistance in your home. We are thankful that the employees treat my parents as they would treat their own parents. Thank you Always Best Care of Alamance County! Janet Royal”

Janet C.

“Such caring staff and administration that always is available to communicate with you concerning your loved one’s needs. They do their absolute best to cover, even in last minute emergencies. I rest so much better knowing they are taking care of my Mom.”

Janet M.

“I highly recommend Always Best Care for employment. I absolutely love working for them. They are easy to talk to, family oriented, very flexible with your schedule, understanding the delicate balance of family and work, provides ongoing training and always have extra cases to pick up and receive bonuses. I also recommend ABC as a home health care provider for someone’s loved one. Our caregivers are compassionate and often go over and beyond to assist the client and family in any situation. This is one of the BEST companies I have worked for and I absolutely love what I do. I couldn’t be happier.”

Melanie G.

“Great to work for and very friendly staff”

Nicole R.

“I really think this is an absolutely great company to work for. The entire staff is great to work for and it’s a very flexible company. They try to work with you in any way they can.”

Pamela L.

“Always best care of Alamance has an amazing administration team who work very diligently and hard to make sure that the needs of their clients and their caregivers are met in a safe and happy environment. They do an amazing job with handling every situation that comes their way…. Thank you Always Best Care….”

Ebony L.

Caregiving News & Insights

Explore the latest insights, trends and tips from the senior care and caregiving industries

Subscribe to news about

Senior Home Care Services