About Us | Always Best Care Senior Services In Downingtown, PA

Always Best Care Values

Our Mission, Vision & Promise

What drives our passion for expert care services

Our Mission

To work as a united team providing the best senior care in the world, with the broadest range of services, and the most loving and consistent care anywhere

Our Vision

To be the leader in compassionate senior care

Our Promise

We are committed to providing you with the best care for your specific needs

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A VISION, A BELIEF, AND A GOAL

Our Story

In the mid-1990’s, just outside of Sacramento, California, Michael Newman felt frustrated by the lack of resources for seniors in his community. An owner and operator of facilities for seniors, he saw many seniors and their loved ones arrive at his facilities confused and overwhelmed after trying to find the right assisted living community. This frustration eventually shaped his vision: To create a company that would serve seniors in the community by providing trusted care, compassionate support, and professional advice.

In 1996, Michael acted on his vision and founded Always Best Care. Since that time, Always Best Care has become one of the nation’s leading providers of non-medical in-home care, senior living referral services and home health care. Always Best Care was formed with the belief and agenda of taking the burden off of the families’ shoulders and putting it on our own. People with passion have made Always Best Care what it is today. Although times may change, our foundation never will.

Michael Newman believes that a successful senior care company is built on successful relationships at every level, in all directions. The things that make every relationship work make business relationships work too – caring, trust, respect, and communication. These are the values that guide our relationships with our clients, franchisees, employees, vendors, our community, and everyone we touch. Caring relationships are the foundation of our work – a sincere concern for the betterment of life that goes beyond just doing what is required, but doing the most we can for the seniors entrusted to our care.

Always Best Care began franchising in 2007 and today provides services through a network of more than 225 franchised territories across the United States and Canada.

ABOUT US

Welcome to Always Best Care of Downingtown and West Chester

Since 1996, Always Best Care has helped thousands of families with non-medical in-home care and assisted living referral services. In select markets we’ve also added skilled home care for clients that suffer from illness or injury.

Our passion for helping people maintain a safe, independent and dignified lifestyle represents the strong foundation of Always Best Care. Every client receives extraordinary care in an inspiring environment with caring and compassionate people. Our Care Coordinators have worked with thousands of seniors across the country, and we’re always ready to help you!

Our vision:

The Always Best Care resources include an extensive library to help you make better informed decisions on senior care and more. Our vision is to work as a united TEAM providing the best senior care in the world – with the broadest range of services, and the most loving and consistent care anywhere.

Service coverage

Always Best Care Senior Services provides senior care in Downingtown and West Chester, communities of Downingtown (Central), West Chester (Central), Kennett Square (Southern), West Grove (Southern), Chester Springs (Northern) Phoenixville (Northern) and Chester County , including southeastern Pennsylvania.

Call today (610) 450-6776
Or email [email protected]

55 Country Club Drive Suite 101, Downingtown, PA 19335

Always Best Care combines national strength and standards with local accessibility and personal service. John Montgomery, the owners of Always Best Care-Downingtown and West Chester, are local residents and take great pride in helping families care for their loved ones. Our goal is to join your family's journey and provide the absolute best care plan for your loved one. Our entire team has your loved ones best interests at heart, and we'll ensure that exceptional service and care is provided to all family members. All of our caregivers are carefully screened, thoroughly trained, bonded and insured to provide the safest and highest level of care. We have strong relationships with area hospitals, social workers, senior communities and senior resources across our communities. We are ready and willing to serve all your special care needs today!

Care Consultation

The first step in our process includes a personal consultation with a Care Coordinator at no charge to you. In our meeting, we will thoroughly discuss your care needs, create a detailed care plan, and work with you on financing and logistics.

The meeting will consist of:

A thorough discussion of your care needs
A highly detailed personal care plan
A discussion with you, or your loved one to determine how best to meet your requirements
Assistance with billing of insurance providers

Individual care plans are constantly being assessed and updated to meet physical, social, emotional and intellectual needs of our clients.

We know that exceptional service sets us apart from all other home care companies. All of our team members and caregivers receive comprehensive training before being assigned to a care plan. Our standard is that "we only hire care providers we would have care for our own loved ones."

Always Best Care provides in-home care services from as little as one hour per day up to 24-hour care, and up to 7 days a week. Whatever your care needs are, Always Best Care is there for you.

Some key home care services we provide include:

Activities of daily living (dressing, personal care, bathing, incontinence care)
Meals cooked and served (for you and your spouse)
Transportation (medical appointments, errands, shopping, etc.)
Domestic services (laundry, cleaning, etc.)
Facilitate social outings and help maintain personal freedom

Please let one of our Care Coordinators meet with you to discuss your needs and to assist in developing a personalized care plan specific to the level of care you need.

Take the first step with us – contact your local Always Best Care representative today.

Our Advantage

Benefits of
Always Best Care
Senior Services

Team of Caring People

We are a team of caring and compassionate people working together to provide the best possible care for you and your loved ones

Care at Each Step of the Way

We have worked with thousands of seniors and their families across the U.S. and Canada, providing the best service each step of the way

Proven Track Record of Success

Our team of professional caregivers has a proven track record of providing expert care to seniors and people with specific needs

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serving you

Service Coverage

Your local Always Best Care team helps families throughout Downingtown and surrounding areas

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ALWAYS THERE FOR YOU ALWAYS BEST CARE

Tailored to Your Needs

Always Best Care In Home Care Services

Personal Care Services

Specialized Services

Personal Care Services

24-Hour Care

Always Best Care helps you find the perfect round-the-clock in-home care plan to fit your loved one’s circumstances and needs. 24-hour care is support that is available to anyone who needs extra help to carry on living at home. It can include help with shopping, cooking, cleaning, washing, dressing and all other daily tasks. The need for 24-hour care can be prompted by accident, illness, dementia, frailty, disability, or frailty caused by the aging process.
Bathing, Grooming
& Dressing

Bathing, dressing and grooming play a large role in a senior’s daily routines. Maintaining good personal hygiene can be vital in preventing sickness, while dressing can impact an elderly individual’s self-esteem. Grooming and dressing are integral to the activities of daily living.
Cognitive Impairments

Cognitive impairment is not an illness, but a description of someone’s condition. It means they have trouble with things like memory or paying attention. They might have trouble speaking or understanding. And they might have difficulty recognizing people, places or things, and might find new places or situations overwhelming.
Companionship

Companionship care is primarily emotional support and companionship for seniors who are generally healthy and who want to remain independent at home.
Errands & Transportation

Help with errands, shopping, and transportation falls under the category of Instrumental Activities of Daily Living (IADLs). These skills are necessary in order to live independently and that all of us do once we are up, out of bed, dressed, and ready to start our day. Transportation services for seniors can help maintain a level of independence without the need for the senior to drive themselves.
Escort to Activities

Escorting a senior to activities can help them if they feel unsafe or uncomfortable in public without accompaniment. Many trips are often used to assist seniors to utilize the services of health professionals and agencies that they otherwise would not be able to access.
Hospice
Support / End-of-Life

Hospice care is for people who are nearing the end of life. The services are provided by a team of health care professionals who maximize comfort for a person who is terminally ill by reducing pain and addressing physical, psychological, social and spiritual needs.
Hospital to Home

Following a discharge from the hospital, the first three days are critical. During this time frame and beyond, the support given to a senior and their family play a vital role in the recovery process at home. A hospital-to-home program offers a comprehensive and flexible solution that can provide the physical and emotional support needed to recover safely and comfortably.
Incontinence / Toileting

There are several types of incontinence, which include overflow incontinence, transient incontinence, stress incontinence, urge incontinence, and knowing a little about the different types can help the caretaker and the family make the best decisions about what levels of toileting assistance should be included in the care plan of their loved one.
Laundry Services

For seniors, laundry can be a challenge. As people age, they may have less energy and stamina. One of the biggest benefits of laundry services is that they can help seniors stay independent. Laundry services can also help keep seniors healthy by ensuring the are wearing clean clothing.
Light Housekeeping

Light housekeeping includes things like watering the plants, dusting of surfaces and knickknacks, as well as picking up newspapers, magazines and other clutter. It includes emptying the trash, vacuuming and sweeping of main walk areas. It can also include organizing drawers, shelves and closets. In a nutshell light housekeeping is completing the specific tasks required to tidy up areas that a client uses. Examples of what a light housekeeping service does not include are heavy-duty cleaning tasks that require moving heavy furniture, washing windows, cleaning carpets, or scrubbing floors. Nor does it cover outside chores, such as shoveling snow off sidewalks, raking, or mowing the grass.
Live-In Care

Live-in care is for seniors who need around-the-clock assistance from a caregiver. Assistance is generally non-medical and includes such tasks as medication management, shopping, and assistance with activities of daily living (ADL). Though caregivers sleep at the senior’s residence, they generally aren’t required for assistance at night.
Meal Preparation

Meal preparation and eating healthy and nutritional food is important for seniors. Meal preparation assistance for the elderly is not just about cooking, but involves so much more. Maintaining a regular and consistent schedule can also play a role in emotional and physical health.
Medication Reminders

Medication reminders are a nonmedical service provided by a caregiver or a Certified Nurse Assistant (CNA). CNAs do not administer medications, or speak with a doctor or pharmacist about a senior’s medicine or regime—but they do ensure medication safety and regularity.
Mobility

Mobility is the ability to move or walk freely and easily — is critical for functioning well and living independently. As we age, we may experience changes to our mobility. There are many reasons for these changes, including changes in gait (how we walk), balance, and physical strength.
Nutrition Monitoring

Nutrition is an important element of health in the older population and affects the aging process. The prevalence of malnutrition is increasing in this population and is associated with a decline in functional status, impaired muscle function, decreased bone mass, immune dysfunction, anemia, reduced cognitive function, poor wound healing, delayed recovery from surgery, higher hospital readmission rates, and mortality.
Overnight Care

Overnight care revolves around a multitude of services which may include help using the restroom in the middle of the night, providing fluids and snacks in the evening, and assisting with preparing for bed. Elderly individuals may also receive help with transfer assistance throughout the night. Overnight caregivers can also prepare breakfast and offer morning care.
Safety Supervision

Because more accidents occur inside the home than anywhere else, seniors and their caregivers must do everything in their power to make sure their homes are as safe and secure as possible. Some of the steps that can be taken to ensure homes are safe for seniors and their families include removing clutter, adding better lighting, rearranging cabinets and drawers, and assessing the safety risks of the bathroom.
Technology Assistance

Technology can help the elderly live independently for longer by facilitating preventive care, early detection of, and response to, emerging health issues, as well as timely support for daily tasks. Technology offers a wide range of benefits to older adults. Seniors who use technology can also feel more connected to others, can be better engaged in the community and world around them, and be more informed about current events.

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Specialized Services

Cancer Care and Recovery

Whether a person is being treated for cancer, is recovering from it, or has advanced disease, personal care might be an option depending on the type of care that is needed. Always Best Care can help you get certain compassionate care services in your home instead of in a hospital or other facility. These services can help you recover from cancer treatment, better manage your side effects as you go through treatment, and help you become stronger and able to be more independent. Our professional caregivers can help with personal care, such as getting in and out of bed, walking, bathing, dressing, medication reminders, do light housekeeping, and run errands.
Dementia and Alzheimer’s Care

At Always Best Care Senior Services, our personalized in-home services assist seniors who are coping with various stages of dementia. Our compassionate caregivers support clients so that they can maintain a comfortable quality of life while living in the familiarity of their own homes. In addition, our dementia care services give family caregivers much-needed relief from their duties and peace of mind that their loved one is in good hands.
End of Life Care

End of life care services offer physical and emotional support for individuals with a terminal illness during their final stages of life. Professional caregivers aid your loved one while giving your family the support they need at this difficult time. While it’s a natural part of our life cycle, the process doesn’t make it any less difficult. An increasing number of people are choosing to spend their final days at home, so it’s important that families have access to compassionate and supportive home care. Our professional caregivers receive specialized training to understand this aspect of care. Always Best Care Senior Services will keep your loved one as comfortable as possible. While our program does not include hospice care, our caregivers can work alongside and support the hospice team.
Fall Prevention

In the United States, falls are the most frequent cause of accidental death in older adults. Always Best Care Senior Services will develop a care plan centered around interventions for preventing falls and fall-related injuries, based on the findings of a fall risk assessment and/or post-fall investigations. Our Lowe’s Livable Home program can help you identify risk factors in your loved one’s home and take steps to reduce the risks of suffering a fall. The team of professional caregivers can reduce your loved one’s risk of falls in several ways. We can help your loved one maintain a safe and tidy home, lend a helping hand with day-to-day tasks that may increase the risk of falls and assist with personal care services such as dressing, bathing, and mobility.
In-Facility Care

Always Best Care Senior Services offers a full range of care services to meet the unique care needs of each client and every family. In addition to in-home care services, our professional caregivers can provide edified care for those that live in retirement communities, independent living facilities or assisted living. With in-facility care services, your loved one is never alone. Our professional caregivers provide companionship and personal care. We also have technology services to help seniors stay safe and connected to loved ones. Each client has a custom care plan designed to work with their existing care team. Always Best Care Senior Services routinely collaborates with families as well as care teams at senior facilities, rehabilitation facilities, and many other healthcare facilities to implement this individualized plan of care. This team-oriented approach helps create a more efficient process and positive outcome for the client.
Neurological Disorders

Managing the progression of neurological disorders can bring a lot of confusion. We know just how to work with the muscle stiffness and tremors to prevent frustration and falls. Our goal is to be there for you as the disease progresses, providing as much or as little care as needed. Always Best Care’s specialized home care professionals know just how to work with the muscle stiffness and tremors to help prevent frustration and falls. We also help individuals with neurological disorders stand strong with beneficial daily mobility, exercise, personal care, nutrition, supervision, and home safety.
Palliative Care

Serious, long-lasting diseases and life-threatening illnesses require special attention, and our team of professional caregivers are trained for these situations. Assisting with pain treatments or other difficult symptoms is critical, but the family member’s emotional, spiritual, and practical needs must also be properly addressed. Always Best Care Senior Services team understands and complements palliative care services. We work in conjunction with the family and healthcare providers to identify goals and make certain that they are met. Providing symptom relief, helping with access to spiritual comfort, and facilitating improved quality of life are at the forefront of our efforts.
Post-Hospitalization Care

Our professional caregivers can help you or a loved one recover from a hospital stay and reduce the risk of re-hospitalization. Along with transportation services, we offer in-home care services such as medication reminders, fall prevention strategies, and assistance in staying mobile after surgery. Care may also include preparing nutritious meals and helping with other personal care tasks to keep you comfortable.
Post-Surgical Care

Post-surgical services include care after cosmetic, gastric bypass, orthopedic, or general surgery recoveries. Cosmetic surgeries such as face lifts, rhinoplasty, liposuction, breast augmentation, or weight-loss surgeries can be necessary and/or improve the quality of your life. But it can be very hard to recover from at any age. Most patients need to restrict their normal activities for a time following any surgical procedures. It takes time as well for the visible signs of healing to subside. The first week after cosmetic or reconstruction surgery is the most clinically critical and when rest is most important. After several days you may begin to feel restless and want to resume normal activities. This is a crucial period because your body is still recovering and very fragile. Routine activities should still be limited. Always Best Care Senior Services can help with the household chores, shopping and meal planning, and personal activities of daily living.
Ready, Set, Go Home

If your loved one is coming home from the hospital into an empty house, their risk of readmission is especially high. With no one to help them keep track they may easily forget to take important medications or accidentally take a wrong dose. They are also at risk of pushing themselves too hard to get back into their old routines before they are ready to do so. This opens them up to the possibility of worsening their condition and sending them back into the hospital. When you choose Always Best Care Senior Services for your loved one’s transitional care, they will receive precautionary guidance to help them practically plan for their release.
Ready-Set-Go Home is a multi-faceted support system for seniors on their way home from the hospital. Like all our senior care services at Always Best Care, our transitional care program can be customized to your loved one’s unique needs. Whether they need daily assistance with maintaining good hygiene and nutrition, or regularly scheduled reminders about medications and appointments, we can help. Our transitional care experts can even operate behind the scenes to make sure that meal or equipment deliveries reach them when they’re needed.
Rehabilitation

The road to recovery can be bumpy for seniors, so we offer professional caregivers with specific training and guidance to assist during rehabilitation. Recovery from acute illness or surgery is often daunting, as many seniors must cope with a loss of mobility and acclimation to walkers or other assistance. Our professional caregivers have experience with the entire rehabilitation process and regularly attend physical therapy appointments with clients and help keep them on daily exercise schedules that are prescribed by licensed physical therapists. We work to smooth over the road to recovery from injuries that can otherwise negatively impact quality of life.
Respite Care

Every client and situation are different, and we know that short-term assistance is frequently needed for your loved ones. If a patient is recovering from surgery and assistance is needed temporarily, we can provide in-home care during this transitional time. This may include part-time services during the day or evening for a short period of weeks or months. We also complement hospice care services so a patient can be cared for in their home during trying times. Care can be provided at home, in a healthcare facility, or at an adult day center.
Surgery Recovery

We understand that recovering from surgery can create a difficult situation, especially for adults who run their households. At Always Best Care, we provide post-operative care for adults and seniors who are recovering from surgery. These services include post-surgery care such as medication reminders and monitoring of symptoms, as well as light housekeeping work so you can focus on your recovery. If you have an elderly family member recovering from surgery, our post-operative care services will give you peace of mind knowing that your loved ones are well taken care of throughout their recovery.
Transitional Care

Transitional care refers to the coordination and continuity of health care during a movement from one healthcare setting to home. Leaving the hospital or a skilled nursing facility to go home could lead to critical health and social problems for individuals, but in many cases, this can be prevented. Always Best Care offers the services and expertise to help you make a safe and healthy recovery at home and lower the likelihood of a return trip to the hospital. Our professional caregivers can reduce undesirable outcomes like re-hospitalizations by assisting with medication reminders, mobility, meal preparation, assistance with bathing and dressing and light housekeeping. Our team is dedicated to help you make a safe and healthy recovery at home.

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MEET OUR TEAM

Our Team of Experts

Committed to Providing the Best Care & Support

Experienced Healthcare and Caregiving Professionals

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John Montgomery, BS

Owner/ Director

John Montgomery, BS

Owner/ Director

John opened the Chester County ABC office in March 2010. He brought with him 20 years of business management experience, including Financial Services, Consumer Products, Commercial Contracting, and Event Planning. John received a BS in Business Administration from the University of Delaware, and oversees the day-to-day operations of ABC and strategic planning for the continued growth of ABC. John resides in Chester County with his wife and two children, and they enjoy taking family trips throughout the year.

[email protected]
Or Call 610-450-6776

John Montgomery, BS

Owner/ Director

View Full Bio

John Montgomery, BS

Owner/ Director

John Montgomery, BS

Owner/ Director

John opened the Chester County ABC office in March 2010. He brought with him 20 years of business management experience, including Financial Services, Consumer Products, Commercial Contracting, and Event Planning. John received a BS in Business Administration from the University of Delaware, and oversees the day-to-day operations of ABC and strategic planning for the continued growth of ABC. John resides in Chester County with his wife and two children, and they enjoy taking family trips throughout the year.

[email protected]
Or Call 610-450-6776
View Full Bio

Vanessa Cortes

Client Services Director

Vanessa Cortes

Client Services Director

Vanessa has been with Always Best Care since August 2011. Vanessa began her career as a Caregiver and after several years of outstanding performance was promoted to HR Manager in October 2016. Since May of 2018 Vanessa has done an excellent job of generating new leads and coordinating In-Home Care services to new and existing participants as our Service Coordination Manager. In addition, Vanessa manages events at senior housing and senior centers in the Chester County area. She can be reached by dialing the office number and pressing prompt 1 or at the following email address

[email protected]

Vanessa Cortes

Client Services Director

View Full Bio

Vanessa Cortes

Client Services Director

Vanessa Cortes

Client Services Director

Vanessa has been with Always Best Care since August 2011. Vanessa began her career as a Caregiver and after several years of outstanding performance was promoted to HR Manager in October 2016. Since May of 2018 Vanessa has done an excellent job of generating new leads and coordinating In-Home Care services to new and existing participants as our Service Coordination Manager. In addition, Vanessa manages events at senior housing and senior centers in the Chester County area. She can be reached by dialing the office number and pressing prompt 1 or at the following email address

[email protected]
View Full Bio

Heather Huch

HR Manager

Heather Huch

HR Manager

Heather has been with Always Best Care since November of 2018. She brings with her a degree in Psychology. Heather began as the Scheduling Coordinator and was quickly promoted into the role of HR Manager in December 2018. As the HR Manager at Always Best Care Senior Services, Heather is responsible for recruiting and maintaining talented caregivers that provide the best level of care for our consumers. She can be reached at the office (prompt 2) or at the following email address

[email protected]

Heather Huch

HR Manager

View Full Bio

Heather Huch

HR Manager

Heather Huch

HR Manager

Heather has been with Always Best Care since November of 2018. She brings with her a degree in Psychology. Heather began as the Scheduling Coordinator and was quickly promoted into the role of HR Manager in December 2018. As the HR Manager at Always Best Care Senior Services, Heather is responsible for recruiting and maintaining talented caregivers that provide the best level of care for our consumers. She can be reached at the office (prompt 2) or at the following email address

[email protected]
View Full Bio

Tristan Jones-France

Operations Manager

Tristan Jones-France

Operations Manager

Tristan has 12 years’ experience as a caregiver for those with special needs and the elderly. He then moved to Human resources for two years and was promoted to Administrative Coordinator afterwards. He lives with his girlfriend, cat, and dog in eastern Chester County. He spends a lot of his free time reading, camping, and enjoying the outdoors. Tristan coordinates between the all the departments in the office as well as service coordinators and clients to make sure things run as smoothly as possible. He can be reached at the office (prompt 4) or at the following email address

[email protected]

Tristan Jones-France

Operations Manager

View Full Bio

Tristan Jones-France

Operations Manager

Tristan Jones-France

Operations Manager

Tristan has 12 years’ experience as a caregiver for those with special needs and the elderly. He then moved to Human resources for two years and was promoted to Administrative Coordinator afterwards. He lives with his girlfriend, cat, and dog in eastern Chester County. He spends a lot of his free time reading, camping, and enjoying the outdoors. Tristan coordinates between the all the departments in the office as well as service coordinators and clients to make sure things run as smoothly as possible. He can be reached at the office (prompt 4) or at the following email address

[email protected]

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About Always Best Care

Our Mission, Vision & Promise

Our Mission

Our Vision

Our Promise

Our Story

Welcome to Always Best Care of Downingtown and West Chester

Benefits of Always Best Care Senior Services

Team of Caring People

Care at Each Step of the Way

Proven Track Record of Success

Service Coverage

Always Best Care In Home Care Services

Personal Care Services

Committed to Providing the Best Care & Support

John Montgomery, BS

John Montgomery, BS

John Montgomery, BS

John Montgomery, BS

John Montgomery, BS

Vanessa Cortes

Vanessa Cortes

Vanessa Cortes

Vanessa Cortes

Vanessa Cortes

Heather Huch

Heather Huch

Heather Huch

Heather Huch

Heather Huch

Tristan Jones-France

Tristan Jones-France

Tristan Jones-France

Tristan Jones-France

Tristan Jones-France

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About
Always Best Care

Benefits of
Always Best Care
Senior Services