Always Best Care 

Trusted and Reliable Senior Care Services

Always Best Care Values

Our Mission, Vision & Promise

What drives our passion for expert care services


Our Mission

To work as a united team providing the best senior care in the world, with the broadest range of services, and the most loving and consistent care anywhere

Our Vision

To be the leader in compassionate senior care


Our Promise

We are committed to providing you with the best care for your specific needs


Our Story

In the mid-1990’s, just outside of Sacramento, California, Michael Newman felt frustrated by the lack of resources for seniors in his community. An owner and operator of facilities for seniors, he saw many seniors and their loved ones arrive at his facilities confused and overwhelmed after trying to find the right assisted living community. This frustration eventually shaped his vision: To create a company that would serve seniors in the community by providing trusted care, compassionate support, and professional advice.

In 1996, Michael acted on his vision and founded Always Best Care. Since that time, Always Best Care has become one of the nation’s leading providers of non-medical in-home care, senior living referral services and home health care. Always Best Care was formed with the belief and agenda of taking the burden off of the families’ shoulders and putting it on our own. People with passion have made Always Best Care what it is today. Although times may change, our foundation never will.

Michael Newman believes that a successful senior care company is built on successful relationships at every level, in all directions. The things that make every relationship work make business relationships work too – caring, trust, respect, and communication. These are the values that guide our relationships with our clients, franchisees, employees, vendors, our community, and everyone we touch. Caring relationships are the foundation of our work – a sincere concern for the betterment of life that goes beyond just doing what is required, but doing the most we can for the seniors entrusted to our care.

Always Best Care began franchising in 2007 and today provides services through a network of more than 225 franchised territories across the United States and Canada.


Welcome to Always Best Care of Greater Cleveland

Always Best Care of Greater Cleveland provides a variety of senior care services including non-medical in-home care. We also offer senior independent or Assisted Living referral services for Greater Cleveland families that are looking for reliable housing options for their elderly loved ones. We have further expanded our services to the skilled home health care in the region. We provide senior home care solutions in Grafton depending on the elders’ care needs and budget.

Our vision:

At the ABC of Greater Cleveland, Jim and Christi Bechtold are the owners. With the objective of the best care for elders, they ensure that your family member have trained & professional caregivers to care for them. We have licensed, bonded, and insured caregivers in our Grafton staff, who can provide the highest level of elder care with an individualized plan approach.

Service coverage

Always Best Care is a trusted name for senior care services among clients in Greater Cleveland, which includes various communities throughout Lorain, Northern Medina, and Western Cuyahoga counties. We have combined the national strength and standards with the local accessibility and personal service to better serve the community.

Call today (440) 791-7177
Or email [email protected]

951 Main Street, Grafton, OH 44044

We have built sturdy relationships with the hospitals, social workers and senior resources working in the Greater Cleveland area. Our goal is to combine the resources to help clients the best we can. At ABC, we also provide Lifeline emergency response systems along with Alzheimer's care in Lorain and nearby regions.

Care Consultation

We offer care consultation to help families determine the type and level of care they require for their seniors. Our care coordinator discus clients' needs to form a detailed care plan. Our professionals also work with families on financing and logistics.

A meeting with care coordinators will consist of:

  • A thorough discussion of elder's care needs
  • A highly detailed personal care plan
  • A discussion with you, or elder to determine how best to meet your care needs
  • Assistance with billing of insurance providers

At ABC of Greater Cleveland, we constantly assess and update clients' care plans in order to meet their physical, social, emotional and intellectual requirements. We provide flexible in-home care services in Greater Cleveland ranging from one hour per day up to 24-hour care.

Our home care services include:

  • Assistance in daily living activities (dressing, personal care, bathing, and incontinence care)
  • Transportation (medical appointments, errands, shopping, etc.)
  • Facilitate social outings and help maintain personal freedom
  • Meals cooked and served (for you and your spouse)
  • Domestic services (laundry, cleaning, etc.)

We offer free of cost Assisted Living facilities referral services for clients in Grafton. Our care coordinators can provide you reliable referrals according to your budget and requirements.

With the best of services to offer and no charge for consultation, we are your trusted senior care partner in Medina and surrounding regions. And, we are just one phone call away. Call us at (440) 791-7177 today!

Our Advantage

Benefits of
Always Best Care
Senior Services


Team of Caring People

We are a team of caring and compassionate people working together to provide the best possible care for you and your loved ones

Care at Each Step of the Way

We have worked with thousands of seniors and their families across the U.S. and Canada, providing the best service each step of the way

Proven Track Record of Success

Our team of professional caregivers has a proven track record of providing expert care to seniors and people with specific needs

serving you

Service Coverage

Your local Always Best Care team helps families throughout Grafton and surrounding areas



Tailored to Your Needs

Always Best Care In Home Care Services

Personal Care Services

  • 24-Hour Care​
    Always Best Care helps you find the perfect round-the-clock in-home care plan to fit your loved one’s circumstances and needs. 24-hour care is support that is available to anyone who needs extra help to carry on living at home. It can include help with shopping, cooking, cleaning, washing, dressing and all other daily tasks. The need for 24-hour care can be prompted by accident, illness, dementia, frailty, disability, or frailty caused by the aging process.
  • Bathing, Grooming
    & Dressing​
    Bathing, dressing and grooming play a large role in a senior’s daily routines. Maintaining good personal hygiene can be vital in preventing sickness, while dressing can impact an elderly individual’s self-esteem. Grooming and dressing are integral to the activities of daily living.
  • Cognitive Impairments​​
    Cognitive impairment is not an illness, but a description of someone’s condition. It means they have trouble with things like memory or paying attention. They might have trouble speaking or understanding. And they might have difficulty recognizing people, places or things, and might find new places or situations overwhelming.
  • Companionship​​
    Companionship care is primarily emotional support and companionship for seniors who are generally healthy and who want to remain independent at home.
  • Errands & Transportation​​
    Help with errands, shopping, and transportation falls under the category of Instrumental Activities of Daily Living (IADLs). These skills are necessary in order to live independently and that all of us do once we are up, out of bed, dressed, and ready to start our day. Transportation services for seniors can help maintain a level of independence without the need for the senior to drive themselves.
  • Escort to Activities​
    Escorting a senior to activities can help them if they feel unsafe or uncomfortable in public without accompaniment. Many trips are often used to assist seniors to utilize the services of health professionals and agencies that they otherwise would not be able to access.
  • Hospice
    Support / End-of-Life​​
    Hospice care is for people who are nearing the end of life. The services are provided by a team of health care professionals who maximize comfort for a person who is terminally ill by reducing pain and addressing physical, psychological, social and spiritual needs.
  • Hospital to Home​​
    Following a discharge from the hospital, the first three days are critical. During this time frame and beyond, the support given to a senior and their family play a vital role in the recovery process at home. A hospital-to-home program offers a comprehensive and flexible solution that can provide the physical and emotional support needed to recover safely and comfortably.
  • Incontinence / Toileting​​
    There are several types of incontinence, which include overflow incontinence, transient incontinence, stress incontinence, urge incontinence, and knowing a little about the different types can help the caretaker and the family make the best decisions about what levels of toileting assistance should be included in the care plan of their loved one.
  • Laundry Services​​
    For seniors, laundry can be a challenge. As people age, they may have less energy and stamina. One of the biggest benefits of laundry services is that they can help seniors stay independent. Laundry services can also help keep seniors healthy by ensuring the are wearing clean clothing.
  • Light Housekeeping​​
    Light housekeeping includes things like watering the plants, dusting of surfaces and knickknacks, as well as picking up newspapers, magazines and other clutter. It includes emptying the trash, vacuuming and sweeping of main walk areas. It can also include organizing drawers, shelves and closets. In a nutshell light housekeeping is completing the specific tasks required to tidy up areas that a client uses. Examples of what a light housekeeping service does not include are heavy-duty cleaning tasks that require moving heavy furniture, washing windows, cleaning carpets, or scrubbing floors. Nor does it cover outside chores, such as shoveling snow off sidewalks, raking, or mowing the grass.
  • Live-In Care​​
    Live-in care is for seniors who need around-the-clock assistance from a caregiver. Assistance is generally non-medical and includes such tasks as medication management, shopping, and assistance with activities of daily living (ADL). Though caregivers sleep at the senior’s residence, they generally aren’t required for assistance at night.
  • Meal Preparation​
    Meal preparation and eating healthy and nutritional food is important for seniors. Meal preparation assistance for the elderly is not just about cooking, but involves so much more. Maintaining a regular and consistent schedule can also play a role in emotional and physical health.
  • Medication Reminders​
    Medication reminders are a nonmedical service provided by a caregiver or a Certified Nurse Assistant (CNA). CNAs do not administer medications, or speak with a doctor or pharmacist about a senior’s medicine or regime—but they do ensure medication safety and regularity.
  • Mobility​
    Mobility is the ability to move or walk freely and easily — is critical for functioning well and living independently. As we age, we may experience changes to our mobility. There are many reasons for these changes, including changes in gait (how we walk), balance, and physical strength.
  • Nutrition Monitoring​​
    Nutrition is an important element of health in the older population and affects the aging process. The prevalence of malnutrition is increasing in this population and is associated with a decline in functional status, impaired muscle function, decreased bone mass, immune dysfunction, anemia, reduced cognitive function, poor wound healing, delayed recovery from surgery, higher hospital readmission rates, and mortality.
  • Overnight Care​​
    Overnight care revolves around a multitude of services which may include help using the restroom in the middle of the night, providing fluids and snacks in the evening, and assisting with preparing for bed. Elderly individuals may also receive help with transfer assistance throughout the night. Overnight caregivers can also prepare breakfast and offer morning care.
  • Safety Supervision​​
    Because more accidents occur inside the home than anywhere else, seniors and their caregivers must do everything in their power to make sure their homes are as safe and secure as possible. Some of the steps that can be taken to ensure homes are safe for seniors and their families include removing clutter, adding better lighting, rearranging cabinets and drawers, and assessing the safety risks of the bathroom.
  • Technology Assistance​​
    Technology can help the elderly live independently for longer by facilitating preventive care, early detection of, and response to, emerging health issues, as well as timely support for daily tasks. Technology offers a wide range of benefits to older adults. Seniors who use technology can also feel more connected to others, can be better engaged in the community and world around them, and be more informed about current events.
Our Team of Experts

Committed to Providing the Best Care & Support

Experienced Healthcare and Caregiving Professionals
  • Jim Bechtold, CSA, CDP & Christi Bechtold, CSA

    Jim Bechtold, CSA, CDP & Christi Bechtold, CSA

    View Full Bio
  • Lisa Wilmoth

    Lisa Wilmoth

    Office Manager/AR
    View Full Bio
  • Bonnie Diller, RN, BSN

    Bonnie Diller, RN, BSN

    Director of Clinical Services
    View Full Bio
  • Charles “Chip” Frizzell, LPN

    Charles “Chip” Frizzell, LPN

    Case Manager-Skilled Division
    View Full Bio
  • Rebecca Andras, STNA

    Rebecca Andras, STNA

    Staffing Coordinator
    View Full Bio
  • Jodi Finlayson-LPN

    Jodi Finlayson-LPN

    Clinical Liaison
    View Full Bio
  • Taylor Kasper, MA

    Taylor Kasper, MA

    Intake Coordinator
    View Full Bio
  • Kendra Randleman

    Kendra Randleman

    Medical Records – Skilled Division
    View Full Bio
  • Amber Coleman

    Amber Coleman

    Intake Coordinator
    View Full Bio
  • Julie Seel

    Julie Seel

    Scheduling Coordinator, Non-Medical Department
    View Full Bio
  • Bentley Von Schnauzer

    Bentley Von Schnauzer

    Office Mascot, Greeter
    View Full Bio

“This was the first time we had tried in home care for my mom. They made an experience I was nervous about, a huge relief for my family. Setting up the care was easy and I knew from their knowledge that my mom was in good hands. We received amazing care from the nurses, communication was easy so we knew what was going on at all times and everyone was so friendly. I will use them anytime the need arises for vacations or just a caregiver break.”

Niccole M.

“We have used always best care twice now for a bit of respite care and they are awesome !!! The nurses are wonderful with my mom who is 90 and has dementia So caring and loving with her from scheduling to care It was the best experience .”

Christine S.

“Staff is very friendly and always take great care of mom, really took the pressure off. Its a win all the way around! Perfectly splendid!”

Jim F.

“The entire staff is fantastic to work with! They are professional and knowledgeable, and go above and beyond for their patients! Highly recommend!”

Lynn Z.

“Always Best Care has provided excellent nursing care and therapy to both my mom and mother in law.”

Linda G.

“Staff is excellent to work with and communication is quick and responsive. I am able to easily work with everyone within the company for any issues that have come up.”

Ryan M.

“Undoubtedly would recommend to any individual in need of their scope of services. Exceptional customer service in all aspects. The best company to use by far in Northern Ohio and top notch quality in any category you can think of! The staff are superb and efficient and have been helpful beyond measure with my Aunt Betty Lou and Uncle Jim! The best!”

Tierra T.

“Absolutely AMAZING staff to work with! They care for their patients like it’s their own grandma, grandpa, mother, father, aunt, uncle etc. They respond to all requests expeditiously and not only instill but expect these same expectations in all their staff. Highly recommend ABC whether for medical or non-medical needs!”

Tammy V.

“This company is amazing. The staff are excellent and they do everything they can to make life easier for their clients and family. Even on short notice they provided great service on a Sunday.”

Ruth Y.

“This was our first outreach for support – the first time Dad expressed an interest in support while I was out of town. I wasn’t sure we could find anyone who would be able to provide care quickly enough, especially through a large organization like the VA (and) I was really nervous about the type of person who would be showing up at our house. Fortunately, the VA connected me to Rebecca at Always Best Care in Grafton who helped to push through the request with our VA connection (who was also awesome) and took the time to learn a LOT about what Dad’s needs would be. She chose the perfect caregiver/aide for his Respite Care, and Jada was able to start the day I left on my trip. I can’t say enough wonderful things about Jada. She took the time to read my notes on her first day… about Dad’s situation, our home, the cats, and my suggestions about starting and finishing her 4 hours, etc. and she followed both the letter and the spirit of my/our request for assistance. She was on time, she communicated any urgent information with me (Dad had a minor fall before she arrived one day), she respected his wishes, his way of doing things, and held the line about medicine, hydration, meals, and other essential things. She gave Dad the confidence that she would be there everyday to help him and support him. We will be back the next time I travel, we will request Jada, and I cannot recommend ABC Grafton more highly. We were so unsure about what we were asking and now know where we can turn for the assistance we need. Thank you!!”



Kelly B.

“My dad was a patient of ABC of Grafton after triple bypass surgery. The nurses and office staff was great to work with about his care. Jaime the nurse had so much compassion, she even called him periodically during the dad to remind him to do his deep breathing exercises. Our dad and family is so happy with all the services.”

Becky G.

“I would recommend them to everyone that I know. I have been with them since November of 2019. My nurse Jamie is amazing. I also love the everyone at the office they are very helpful, courteous and friendly people.”

Diane P.

“My nurse Jamie is amazing and very caring , the off was always very helpful”

Kevon P.

“Nice service, staff helpful. Glad they were recommended”

Elina S.

“I have been in there care since November of 2019. Jamie my nurse is amazing and will always go above and beyond for me. The office staff is very helpful, courteous and amazing to work with. I always recommend them. Thanks again for all you guys do. Stay safe.”

Diane P.

“My nurse Jamie was awesome, and support staff always helpful”

Kevon P.

“The entire staff helped tremendously with my father’s care. Jim is certified in Alzheimer’s and dementia care and took the time to sit with our entire family a provided a great deal of information, knowledge and tips on care as this is so overwhelming. Helped get us connected with the VA, as dad was a vet and also provided other community resources to lend assistance. Aides who care for dad are truly a blessing and mom is much less stressed. Highly recommend-they’re GREAT!”

Jim S.

“They took care of my father-in-law AND my mother-in-law and they couldn’t have been better. Very attentive to their needs, called before coming out. The nurses are wound certified and provide excellent care. I highly recommend them and would use them again anytime the need arises.”

Cathy M.

“The entire staff helped tremendously with my father’s care. Jim is certified in Alzheimer’s and dementia care and took the time to sit with our entire family a provided a great deal of information, knowledge and tips on care as this is so overwhelming. Helped get us connected with the VA, as dad was a vet and also provided other community resources to lend assistance. Aides who care for dad are truly a blessing and mom is much less stressed. Highly recommend-they’re GREAT!”

Jim S.

“The staff there are very knowledgeable and kind”

Jaime F.

“care taken in matching aides to clients”

Christi B.

“Great place and good people”

Bonnie D.

“Good service that seems to care about the clients.”


“We have hired Always Best Care. The caregiver comes in. She washes the floor, she cleans the bathroom, she vacuums, she changes the beds, and she does the laundry. She also talks to me. It is good. The management is very cooperative with us. There have been no problems. The pricing is reasonable.”


“I used Always Best Care Senior Services. There were problems, but not very many. There was a few people I didn’t care for and neither did the management over there. They would come over every day, and they did a pretty good job. There were times when they were short on people, and the younger people took a while to immediately give people what they needed. There were a couple of times when they were supposed to come in, but the caregiver was too young and she didn’t show up on a Saturday night. As far as everything else they seemed to be alright.”


“Couldn’t be more pleased with the service and how nice the people are. – Michael D.”

Michael D.

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