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About
Always Best Care 

Trusted and Reliable Senior Care Services

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Always Best Care Values

Our Mission, Vision & Promise

What drives our passion for expert care services

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Our Mission

To support our clients and their loved ones by providing the most reliable care services

Our Vision

To work as a united team providing the best senior care in the world, with the broadest range of services, and the most loving and consistent care anywhere

 

Our Promise

We are committed to providing you with the best care for your specific needs

A VISION, A BELIEF, AND A GOAL

Our Story

In the mid-1990’s, just outside of Sacramento, California, Michael Newman felt frustrated by the lack of resources for seniors in his community. An owner and operator of facilities for seniors, he saw many seniors and their loved ones arrive at his facilities confused and overwhelmed after trying to find the right assisted living community. This frustration eventually shaped his vision: To create a company that would serve seniors in the community by providing trusted care, compassionate support, and professional advice.

In 1996, Michael acted on his vision and founded Always Best Care. Since that time, Always Best Care has become one of the nation’s leading providers of non-medical in-home care, senior living referral services and home health care. Always Best Care was formed with the belief and agenda of taking the burden off of the families’ shoulders and putting it on our own. People with passion have made Always Best Care what it is today. Although times may change, our foundation never will.

Michael Newman believes that a successful senior care company is built on successful relationships at every level, in all directions. The things that make every relationship work make business relationships work too – caring, trust, respect, and communication. These are the values that guide our relationships with our clients, franchisees, employees, vendors, our community, and everyone we touch. Caring relationships are the foundation of our work – a sincere concern for the betterment of life that goes beyond just doing what is required, but doing the most we can for the seniors entrusted to our care.

Always Best Care began franchising in 2007 and today provides services through a network of more than 225 franchised territories across the United States and Canada.

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ABOUT US

Welcome to Always Best Care of Greensboro & High Point

Since 1996, Always Best Care has helped thousands of families with non-medical in-home care and assisted living referral services. In select markets we’ve also added skilled home care for clients that suffer from illness or injury.

Our passion for helping people maintain a safe, independent and dignified lifestyle represents the strong foundation of Always Best Care. Every client receives extraordinary care in an inspiring environment with caring and compassionate people. Our Care Coordinators have worked with thousands of seniors across the country, and we’re always ready to help you!

Our vision:

The Always Best Care resources include an extensive library to help you make better informed decisions on senior care and more. Our vision is to work as a united TEAM providing the best senior care in the world – with the broadest range of services, and the most loving and consistent care anywhere.

Service coverage

Always Best Care Senior Services provides senior care in Greensboro & High Point, communities of Jamestown, Summerfield, and the Guilford County area.

Call today (336) 270-4352
Or email [email protected]

1806 Pembroke Rd. Ste. 3, Greensboro, NC 27408

Always Best Care combines national strength and standards with local accessibility and personal service. Samantha Loy, the owners of Always Best Care-Greensboro & High Point, are local residents and take great pride in helping families care for their loved ones. Our goal is to join your family's journey and provide the absolute best care plan for your loved one. Our entire team has your loved ones best interests at heart, and we'll ensure that exceptional service and care is provided to all family members. All of our caregivers are carefully screened, thoroughly trained, bonded and insured to provide the safest and highest level of care. We have strong relationships with area hospitals, social workers, senior communities and senior resources across our communities. We are ready and willing to serve all your special care needs today!

Care Consultation

The first step in our process includes a personal consultation with a Care Coordinator at no charge to you. In our meeting, we will thoroughly discuss your care needs, create a detailed care plan, and work with you on financing and logistics.

The meeting will consist of:

  • A thorough discussion of your care needs
  • A highly detailed personal care plan
  • A discussion with you, or your loved one to determine how best to meet your requirements
  • Assistance with billing of insurance providers

Individual care plans are constantly being assessed and updated to meet physical, social, emotional and intellectual needs of our clients.

We know that exceptional service sets us apart from all other home care companies. All of our team members and caregivers receive comprehensive training before being assigned to a care plan. Our standard is that "we only hire care providers we would have care for our own loved ones."

Always Best Care provides in-home care services from as little as one hour per day up to 24-hour care, and up to 7 days a week. Whatever your care needs are, Always Best Care is there for you.

Some key home care services we provide include:

  • Activities of daily living (dressing, personal care, bathing, incontinence care)
  • Meals cooked and served (for you and your spouse)
  • Transportation (medical appointments, errands, shopping, etc.)
  • Domestic services (laundry, cleaning, etc.)
  • Facilitate social outings and help maintain personal freedom

Please let one of our Care Coordinators meet with you to discuss your needs and to assist in developing a personalized care plan specific to the level of care you need.

Take the first step with us – contact your local Always Best Care representative today.

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Our Advantage

Benefits of
Always Best Care
Senior Services

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Team of Caring People

We are a team of caring and compassionate people working together to provide the best possible care for you and your loved ones

Care at Each Step of the Way

We have worked with thousands of seniors and their families across the U.S. and Canada, providing the best service each step of the way

Proven Track Record of Success

Our team of professional caregivers has a proven track record of providing expert care to seniors and people with specific needs

serving you

Service Coverage

Your local Always Best Care team helps families throughout Greensboro and surrounding areas

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ALWAYS THERE FOR YOU ALWAYS BEST CARE

Tailored to Your Needs

Always Best Care In Home Care Services

Personal Care Services

  • 24-Hour Care​
    Always Best Care helps you find the perfect round-the-clock in-home care plan to fit your loved one’s circumstances and needs. 24-hour care is support that is available to anyone who needs extra help to carry on living at home. It can include help with shopping, cooking, cleaning, washing, dressing and all other daily tasks. The need for 24-hour care can be prompted by accident, illness, dementia, frailty, disability, or frailty caused by the aging process.
  • Bathing, Grooming
    & Dressing​
    Bathing, dressing and grooming play a large role in a senior’s daily routines. Maintaining good personal hygiene can be vital in preventing sickness, while dressing can impact an elderly individual’s self-esteem. Grooming and dressing are integral to the activities of daily living.
  • Cognitive Impairments​​
    Cognitive impairment is not an illness, but a description of someone’s condition. It means they have trouble with things like memory or paying attention. They might have trouble speaking or understanding. And they might have difficulty recognizing people, places or things, and might find new places or situations overwhelming.
  • Companionship​​
    Companionship care is primarily emotional support and companionship for seniors who are generally healthy and who want to remain independent at home.
  • Errands & Transportation​​
    Help with errands, shopping, and transportation falls under the category of Instrumental Activities of Daily Living (IADLs). These skills are necessary in order to live independently and that all of us do once we are up, out of bed, dressed, and ready to start our day. Transportation services for seniors can help maintain a level of independence without the need for the senior to drive themselves.
  • Escort to Activities​
    Escorting a senior to activities can help them if they feel unsafe or uncomfortable in public without accompaniment. Many trips are often used to assist seniors to utilize the services of health professionals and agencies that they otherwise would not be able to access.
  • Hospice
    Support / End-of-Life​​
    Hospice care is for people who are nearing the end of life. The services are provided by a team of health care professionals who maximize comfort for a person who is terminally ill by reducing pain and addressing physical, psychological, social and spiritual needs.
  • Hospital to Home​​
    Following a discharge from the hospital, the first three days are critical. During this time frame and beyond, the support given to a senior and their family play a vital role in the recovery process at home. A hospital-to-home program offers a comprehensive and flexible solution that can provide the physical and emotional support needed to recover safely and comfortably.
  • Incontinence / Toileting​​
    There are several types of incontinence, which include overflow incontinence, transient incontinence, stress incontinence, urge incontinence, and knowing a little about the different types can help the caretaker and the family make the best decisions about what levels of toileting assistance should be included in the care plan of their loved one.
  • Laundry Services​​
    For seniors, laundry can be a challenge. As people age, they may have less energy and stamina. One of the biggest benefits of laundry services is that they can help seniors stay independent. Laundry services can also help keep seniors healthy by ensuring the are wearing clean clothing.
  • Light Housekeeping​​
    Light housekeeping includes things like watering the plants, dusting of surfaces and knickknacks, as well as picking up newspapers, magazines and other clutter. It includes emptying the trash, vacuuming and sweeping of main walk areas. It can also include organizing drawers, shelves and closets. In a nutshell light housekeeping is completing the specific tasks required to tidy up areas that a client uses. Examples of what a light housekeeping service does not include are heavy-duty cleaning tasks that require moving heavy furniture, washing windows, cleaning carpets, or scrubbing floors. Nor does it cover outside chores, such as shoveling snow off sidewalks, raking, or mowing the grass.
  • Live-In Care​​
    Live-in care is for seniors who need around-the-clock assistance from a caregiver. Assistance is generally non-medical and includes such tasks as medication management, shopping, and assistance with activities of daily living (ADL). Though caregivers sleep at the senior’s residence, they generally aren’t required for assistance at night.
  • Meal Preparation​
    Meal preparation and eating healthy and nutritional food is important for seniors. Meal preparation assistance for the elderly is not just about cooking, but involves so much more. Maintaining a regular and consistent schedule can also play a role in emotional and physical health.
  • Medication Reminders​
    Medication reminders are a nonmedical service provided by a caregiver or a Certified Nurse Assistant (CNA). CNAs do not administer medications, or speak with a doctor or pharmacist about a senior’s medicine or regime—but they do ensure medication safety and regularity.
  • Mobility​
    Mobility is the ability to move or walk freely and easily — is critical for functioning well and living independently. As we age, we may experience changes to our mobility. There are many reasons for these changes, including changes in gait (how we walk), balance, and physical strength.
  • Nutrition Monitoring​​
    Nutrition is an important element of health in the older population and affects the aging process. The prevalence of malnutrition is increasing in this population and is associated with a decline in functional status, impaired muscle function, decreased bone mass, immune dysfunction, anemia, reduced cognitive function, poor wound healing, delayed recovery from surgery, higher hospital readmission rates, and mortality.
  • Overnight Care​​
    Overnight care revolves around a multitude of services which may include help using the restroom in the middle of the night, providing fluids and snacks in the evening, and assisting with preparing for bed. Elderly individuals may also receive help with transfer assistance throughout the night. Overnight caregivers can also prepare breakfast and offer morning care.
  • Safety Supervision​​
    Because more accidents occur inside the home than anywhere else, seniors and their caregivers must do everything in their power to make sure their homes are as safe and secure as possible. Some of the steps that can be taken to ensure homes are safe for seniors and their families include removing clutter, adding better lighting, rearranging cabinets and drawers, and assessing the safety risks of the bathroom.
  • Technology Assistance​​
    Technology can help the elderly live independently for longer by facilitating preventive care, early detection of, and response to, emerging health issues, as well as timely support for daily tasks. Technology offers a wide range of benefits to older adults. Seniors who use technology can also feel more connected to others, can be better engaged in the community and world around them, and be more informed about current events.
MEET OUR TEAM
Our Team of Experts

Committed to Providing the Best Care & Support

Experienced Healthcare and Caregiving Professionals
  • Samantha Loy

    Samantha Loy

    Owner & Agency Director
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  • Jason Loy

    Jason Loy

    Business Office Manager
    View Full Bio
  • Mallory Idavoy

    Mallory Idavoy

    HR Manager
    View Full Bio
  • Abigail Hedgecock

    Abigail Hedgecock

    Director of Community Relations | Alamance
    View Full Bio
  • Stephen Carlson

    Stephen Carlson

    Director of Community Relations | Guilford County
    View Full Bio
  • Brandi Williams

    Brandi Williams

    Scheduling Supervisor
    View Full Bio
  • Doug Fricker

    Doug Fricker

    Recruiting Supervisor
    View Full Bio
  • Jodi Kern

    Jodi Kern

    On Call Staffing Coordinator
    View Full Bio
  • Emily McIntyre

    Emily McIntyre

    Scheduling Coordinator
    View Full Bio
  • Beverly Bennett

    Beverly Bennett

    BSN RN
    View Full Bio
  • Kathleen O’Brien

    Kathleen O’Brien

    RN BSN
    View Full Bio
  • Pam Perry

    Pam Perry

    Registered Nurse
    View Full Bio
  • Jacob Nelson

    Jacob Nelson

    Recruiter
    View Full Bio
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TESTIMONIALS

“Jaye has been a great caregiver for my Mom. Jaye writes detailed care notes about Mom’s day so that we know what is going on even if we live out of town. She goes the extra mile to get Mom out in the sun when the weather is nice and she paints Mom’s fingernails, which Mom enjoys. Jaye doesn’t hesitate to contact us if Mom needs something or if she has questions. We feel lucky to have her.”

C P.
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TESTIMONIALS

“We would like to give a shout out to some of the caregivers. We are thankful to have Ms Loretta as a caregiver, she’s very giving, a sweet person, and she works very hard to help us. Such a blessing for Mike and myself. Taylor has such a contagious smile and is so calming for Mike. Always willing to help out however he can. A blessing to us. Tena jumps right in right away as she arrives and is so caring , willing to do whatever task to help ensure all is taken care of and cared for while she’s here. What a blessing Tonya has been for Mike, a contagious caring attitude and willingness to step in and takeover with all things while she’s here. So thankful she’s been put on our caregiver schedule.”

Susie
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TESTIMONIALS

“We are thankful to have Ms Loretta as a caregiver, she’s very giving, a sweet person, and she works very hard to help us. Such a blessing.”

Susie
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TESTIMONIALS

“We have used Always Best for 2 years for my Dad before he passed & now 2 years for my Mom. They are the best! Laura J. With Always Best is phenomenal. She is always pleasant & prompt. She is always willing to go a step beyond to help my Mom in every way with the best attitude!”

KDAOH
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TESTIMONIALS

“Great staff members to work with from the beginning. Meaning, the recruiter, hiring manager, receptionist, and scheduler. Schedulers are magnificent at finding and replacing hours if needed All staff (including caregivers) REALLY care about thier clients. ????”

Laura J.
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TESTIMONIALS

“We used Always Best Care Senior Services to assist with 24/7 care in the home of my mother in law. We had used 4 different agencies prior to Always Best, they were exceptional. The quality, compassionate care of the care givers was unmatched and if there was ever a call out – a substitute was sent with in 2 hours. Such peace of mind! I was so impressed with the organization that I ended shifting trajectories in my career and now I am an employee. It was the best decision I ever made! I don’t know what took me so long to change! I can not say enough good things about the organization as a consumer and an employee. The Loy family does an amazing job of leading a team of kind, compassionate, caring care givers who give exceptional service.”

Kathleen O.
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TESTIMONIALS

“Sara Bynum is the best example of a CAREGIVER! Caring is her specialité..She is always prompt, cheerful, patient, industrious, generous, personable, organized, and, additionally, has a delightful sense of humor. I can’t sing her praises loud enough!”

Aileen T.
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TESTIMONIALS

“I am writing for my mother Alice Pearce. We are very happy with the care provided by Jaye. She goes above and beyond in providing loving care for our mother. She always has a good handoff with the previous caregiver and the subsequent caregiver, making sure they know how mother is and what she needs. Mother loves a shower and Jaye is thoughtful in fitting them in when mother wants one and always has her presentable for family visits. She is a good cook and is sensitive to what mother will enjoy, so her appetite is better on Jaye’s shift. She is a good communicator with the family and always puts in informative shift notes. She has technical skills. Recently, the facility got a new wifi and she updated the equipment so it all worked. I usually get those calls and she fixed everything without my involvement. She is very flexible and will stay late and take on extra shifts at the last minute. We are indeed fortunate that she is caring for our dear mother.”

Alice P.
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TESTIMONIALS

“Our family has been pleased with ABC services, thankful for a company to be able to rely on for my Dad’s care.”

T C.
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TESTIMONIALS

“I’m in need of a caregiver for my son and Always Best Senior Care is one of the companies that I contacted. Although they were unable to provide services to us (through no fault of their own) mallory trip time to refer us to a company, including phone number to contact for services. She was very helpful, kind, and attentive to our needs. I appreciate the time they took to assist me the best way they could.”

Lisa L.
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TESTIMONIALS

“Caregivers (Raina & Aiyana) are very caring and helpful to my father’s needs,”

Linda L.
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“Caring staff. Patient portal for family. Quick replacement/fill in caregiver.”

Stephany T.
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TESTIMONIALS

“Britiany has been caring for my mom almost 4 years. She is so kind and patient and willing to help in any way she can. We value Britiany and think of her as family now. We have been so pleased the way in which Always Best Care has worked with us.”

Jeannie H.
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TESTIMONIALS

“My husband’s caregiver Taylor is so very patient with him. She does her work without supervision. We are proud to have her in our home. Sincerely, Jack & Lou”

Jack H.
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TESTIMONIALS

“We were worried at first with someone taking care of mom. Melanie put us at ease. She is such a big help. Thank you Melanie, thank you all best!!”

Rita C.
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TESTIMONIALS

“The staff has been very helpful. Michelle is very helpful and friendly.We have never had to have service like this before so we weren’t sure of what to expect. Things have been very good and everyone has been so easy to work with. It makes it easier on everyone in the family. I am thankful to have Michelle come and help us and to the rest of the company for their help and understanding.”

Carol E.
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TESTIMONIALS

“God has allowed angels to be on earth to help us. My family is blessed to have one of those angels named Theresa who cares for my mother. Theresa is caring, soft spoken, loving and very nurturing in the excellent care she gives to my mother. We are so very thankful and blessed to have her in our lives! Thank you Theresa and Always Best Care!”

Elisabeth C.
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TESTIMONIALS

“Always Best Care Senior Services has been nothing but professional,nice and very helpful and informative about their healthcare opportunities. My family and myself have been very pleased with Carmen Rhodes our caregiver.She’s very kind,compassionate and knowledgeable about her job .Great job matching us with one of your Always Best Care Senior Services employee.”

Karen M.
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TESTIMONIALS

“We have been using Always Best Care Senior Services for my mom since early January 2023. They have done a great job of sending wonderful qualified caregivers that genuinely care for our mom. A special shout out to Alexandra Bennick, Wendy Hare, Stella Pride, Savannah Buckland and Aiyana Wright for all their hard work and wonderful care they have given mom. Not only do they do a great job caring for mom, but they clean house, prepare meals, clean dishes and many other household chores. They give my dad and the children a great sense of trust and security knowing she is being well taken care of!”

Greg S.
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TESTIMONIALS

“You could give Connie Rangel-Ledezma a bonus every day because she is that special to us. Without her, Bob would not be where he is today. She is valued by us and we hope by you! Give her 2 bonuses!!”

Gail N.
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TESTIMONIALS

“I have worked with about 6 agencies over the last 3 years and Samantha and her team at Always Best Care have been helpful, caring and supportive! They have been there for the unexpected and for the day to day care of my husband. When I need anything, even just a calm voice on the phone, they are there. Our caregiver, Maggie, has become a wonderful part of our family. She truly loves her job and taking care of Tony. She helps me to be less stressed taking care of my husband.”

Kandi S.
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TESTIMONIALS

“Harvey has become a part of our family! He is so kind and considerate to my father as he cares for him daily. His compassion and desire for the elderly is shown each time he comes to his house. If it were not for Harvey, I would not be able to work, nor would I have peace of mind that Daddy is being taken care of. Thank you Harvey for all that you do and the love that you show to daddy.”

Janet R.
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TESTIMONIALS

“Thank you to Ted for helping us make the adjustment to in-home care! We appreciate your willingness to put up with some negative reactions to your companionship for Bill while I am away from home.”

Susan L.
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TESTIMONIALS

“Cindy is the perfect fit for my needs and is always kind and respectful toward my husband. I could not have hand picked a better person.”

Pam S.

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