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About
Always Best Care 

Trusted and Reliable Senior Care Services

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Always Best Care Values

Our Mission, Vision & Promise

What drives our passion for expert care services

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Our Mission

To support our clients and their loved ones by providing the most reliable care services

Our Vision

To work as a united team providing the best senior care in the world, with the broadest range of services, and the most loving and consistent care anywhere

 

Our Promise

We are committed to providing you with the best care for your specific needs

A VISION, A BELIEF, AND A GOAL

Our Story

In the mid-1990’s, just outside of Sacramento, California, Michael Newman felt frustrated by the lack of resources for seniors in his community. An owner and operator of facilities for seniors, he saw many seniors and their loved ones arrive at his facilities confused and overwhelmed after trying to find the right assisted living community. This frustration eventually shaped his vision: To create a company that would serve seniors in the community by providing trusted care, compassionate support, and professional advice.

In 1996, Michael acted on his vision and founded Always Best Care. Since that time, Always Best Care has become one of the nation’s leading providers of non-medical in-home care, senior living referral services and home health care. Always Best Care was formed with the belief and agenda of taking the burden off of the families’ shoulders and putting it on our own. People with passion have made Always Best Care what it is today. Although times may change, our foundation never will.

Michael Newman believes that a successful senior care company is built on successful relationships at every level, in all directions. The things that make every relationship work make business relationships work too – caring, trust, respect, and communication. These are the values that guide our relationships with our clients, franchisees, employees, vendors, our community, and everyone we touch. Caring relationships are the foundation of our work – a sincere concern for the betterment of life that goes beyond just doing what is required, but doing the most we can for the seniors entrusted to our care.

Always Best Care began franchising in 2007 and today provides services through a network of more than 225 franchised territories across the United States and Canada.

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ABOUT US

Welcome to Always Best Care of Desert Cities

Since 1996, Always Best Care has helped thousands of families with non-medical in-home care and assisted living referral services. In select markets, we’ve also added skilled home care for clients that suffer from illness or injury.

Our passion for helping people maintain a safe, independent, and dignified lifestyle represents the strong foundation of Always Best Care. Every client receives extraordinary care in an inspiring environment with caring and compassionate people. Our Care Coordinators have worked with thousands of seniors across the country, and we’re always ready to help you!

Our vision:

The Always Best Care resources include an extensive library to help you make better-informed decisions on senior care and more. Our vision is to work as a united TEAM providing the best senior care in the world – with the broadest range of services, and the most loving and consistent care anywhere.

Recognition:

Always Best Care Senior Services was awarded 2023 Best of Homecare Award from Home Care Pulse.

Once again Always Best Care – Desert Cities remains the “Leader in Excellence,” the highest award given to the top 5% of nationwide agencies by the national leader in Home Care independent research firms. We here at Always Best Care, strive to maintain this level of satisfaction and want to thank our Clients and Caregivers who participated in this National Survey. You are always our priority to maintain a level of service of excellence and we thank you for your continued support.

HOME CARE PULSE Leader in Excellence

Best of Home Care – Leader in Excellence is the highest award a home care agency can earn from Home Care Pulse, an independent satisfaction research firm. "Leader in Excellence" is awarded based on client and caregiver satisfaction ratings collected by Home Care Pulse in telephone interviews. Recipients of this award represent the top 5-10% of agencies participating in the Home Care Pulse Satisfaction Management Program. These home care agencies have proven that they provide quality care in nearly every satisfaction category measured by Home Care Pulse. When you choose a "Leader in Excellence," you can be confident that you will receive exceptional care and service.

Service coverage

Always Best Care Senior Services provides senior care in Desert Cities, communities of the Coachella Valley, Palm Springs to Yucca Valley.

Call today 760-507-4547
Or email [email protected]

45-150 Club Drive, Indian Wells, CA 92210

Always Best Care combines national strength and standards with local accessibility and personal service. Eiso Wortelboer, the owner of Always Best Care-Desert Cities takes great pride in helping families care for their loved ones. Our goal is to join your family's journey and provide the absolute best care plan for your loved one. Our entire team has your loved ones best interests at heart, and we'll ensure that exceptional service and care is provided to all family members. All of our caregivers are carefully screened, thoroughly trained, bonded and insured to provide the safest and highest level of care. We have strong relationships with area hospitals, social workers, senior communities and senior resources across our communities. We are ready and willing to serve all your special care needs today!

Care Consultation

The first step in our process includes a personal consultation with a Care Coordinator at no charge to you. In our meeting, we will thoroughly discuss your care needs, create a detailed care plan, and work with you on financing and logistics.

The meeting will consist of:

  • A thorough discussion of your care needs
  • A highly detailed personal care plan
  • A discussion with you, or your loved one to determine how best to meet your requirements
  • Assistance with billing of insurance providers

Individual care plans are constantly being assessed and updated to meet physical, social, emotional and intellectual needs of our clients. We know that exceptional service sets us apart from all other home care companies. All of our team members and caregivers receive comprehensive training before being assigned to a care plan. Our standard is that "we only hire care providers we would have care for our own loved ones." Always Best Care provides in-home care services from as little as one hour per day up to 24-hour care, and up to 7 days a week. Whatever your care needs are, Always Best Care is there for you. Some key home care services we provide include:

  • Activities of daily living (dressing, personal care, bathing, incontinence care)
  • Meals cooked and served (for you and your spouse)
  • Transportation (medical appointments, errands, shopping, etc.)
  • Domestic services (laundry, cleaning, etc.)
  • Facilitate social outings and help maintain personal freedom

Please let one of our Care Coordinators meet with you to discuss your needs and to assist in developing a personalized care plan specific to the level of care you need. Take the first step with us – contact your local Always Best Care representative today.

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Our Advantage

Benefits of
Always Best Care
Senior Services

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Team of Caring People

We are a team of caring and compassionate people working together to provide the best possible care for you and your loved ones

Care at Each Step of the Way

We have worked with thousands of seniors and their families across the U.S. and Canada, providing the best service each step of the way

Proven Track Record of Success

Our team of professional caregivers has a proven track record of providing expert care to seniors and people with specific needs

serving you

Service Coverage

Your local Always Best Care team helps families throughout Indian Wells and surrounding areas

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ALWAYS THERE FOR YOU ALWAYS BEST CARE

Tailored to Your Needs

Always Best Care In Home Care Services

Personal Care Services

  • 24-Hour Care​
    Always Best Care helps you find the perfect round-the-clock in-home care plan to fit your loved one’s circumstances and needs. 24-hour care is support that is available to anyone who needs extra help to carry on living at home. It can include help with shopping, cooking, cleaning, washing, dressing and all other daily tasks. The need for 24-hour care can be prompted by accident, illness, dementia, frailty, disability, or frailty caused by the aging process.
  • Bathing, Grooming
    & Dressing​
    Bathing, dressing and grooming play a large role in a senior’s daily routines. Maintaining good personal hygiene can be vital in preventing sickness, while dressing can impact an elderly individual’s self-esteem. Grooming and dressing are integral to the activities of daily living.
  • Cognitive Impairments​​
    Cognitive impairment is not an illness, but a description of someone’s condition. It means they have trouble with things like memory or paying attention. They might have trouble speaking or understanding. And they might have difficulty recognizing people, places or things, and might find new places or situations overwhelming.
  • Companionship​​
    Companionship care is primarily emotional support and companionship for seniors who are generally healthy and who want to remain independent at home.
  • Errands & Transportation​​
    Help with errands, shopping, and transportation falls under the category of Instrumental Activities of Daily Living (IADLs). These skills are necessary in order to live independently and that all of us do once we are up, out of bed, dressed, and ready to start our day. Transportation services for seniors can help maintain a level of independence without the need for the senior to drive themselves.
  • Escort to Activities​
    Escorting a senior to activities can help them if they feel unsafe or uncomfortable in public without accompaniment. Many trips are often used to assist seniors to utilize the services of health professionals and agencies that they otherwise would not be able to access.
  • Hospice
    Support / End-of-Life​​
    Hospice care is for people who are nearing the end of life. The services are provided by a team of health care professionals who maximize comfort for a person who is terminally ill by reducing pain and addressing physical, psychological, social and spiritual needs.
  • Hospital to Home​​
    Following a discharge from the hospital, the first three days are critical. During this time frame and beyond, the support given to a senior and their family play a vital role in the recovery process at home. A hospital-to-home program offers a comprehensive and flexible solution that can provide the physical and emotional support needed to recover safely and comfortably.
  • Incontinence / Toileting​​
    There are several types of incontinence, which include overflow incontinence, transient incontinence, stress incontinence, urge incontinence, and knowing a little about the different types can help the caretaker and the family make the best decisions about what levels of toileting assistance should be included in the care plan of their loved one.
  • Laundry Services​​
    For seniors, laundry can be a challenge. As people age, they may have less energy and stamina. One of the biggest benefits of laundry services is that they can help seniors stay independent. Laundry services can also help keep seniors healthy by ensuring the are wearing clean clothing.
  • Light Housekeeping​​
    Light housekeeping includes things like watering the plants, dusting of surfaces and knickknacks, as well as picking up newspapers, magazines and other clutter. It includes emptying the trash, vacuuming and sweeping of main walk areas. It can also include organizing drawers, shelves and closets. In a nutshell light housekeeping is completing the specific tasks required to tidy up areas that a client uses. Examples of what a light housekeeping service does not include are heavy-duty cleaning tasks that require moving heavy furniture, washing windows, cleaning carpets, or scrubbing floors. Nor does it cover outside chores, such as shoveling snow off sidewalks, raking, or mowing the grass.
  • Live-In Care​​
    Live-in care is for seniors who need around-the-clock assistance from a caregiver. Assistance is generally non-medical and includes such tasks as medication management, shopping, and assistance with activities of daily living (ADL). Though caregivers sleep at the senior’s residence, they generally aren’t required for assistance at night.
  • Meal Preparation​
    Meal preparation and eating healthy and nutritional food is important for seniors. Meal preparation assistance for the elderly is not just about cooking, but involves so much more. Maintaining a regular and consistent schedule can also play a role in emotional and physical health.
  • Medication Reminders​
    Medication reminders are a nonmedical service provided by a caregiver or a Certified Nurse Assistant (CNA). CNAs do not administer medications, or speak with a doctor or pharmacist about a senior’s medicine or regime—but they do ensure medication safety and regularity.
  • Mobility​
    Mobility is the ability to move or walk freely and easily — is critical for functioning well and living independently. As we age, we may experience changes to our mobility. There are many reasons for these changes, including changes in gait (how we walk), balance, and physical strength.
  • Nutrition Monitoring​​
    Nutrition is an important element of health in the older population and affects the aging process. The prevalence of malnutrition is increasing in this population and is associated with a decline in functional status, impaired muscle function, decreased bone mass, immune dysfunction, anemia, reduced cognitive function, poor wound healing, delayed recovery from surgery, higher hospital readmission rates, and mortality.
  • Overnight Care​​
    Overnight care revolves around a multitude of services which may include help using the restroom in the middle of the night, providing fluids and snacks in the evening, and assisting with preparing for bed. Elderly individuals may also receive help with transfer assistance throughout the night. Overnight caregivers can also prepare breakfast and offer morning care.
  • Safety Supervision​​
    Because more accidents occur inside the home than anywhere else, seniors and their caregivers must do everything in their power to make sure their homes are as safe and secure as possible. Some of the steps that can be taken to ensure homes are safe for seniors and their families include removing clutter, adding better lighting, rearranging cabinets and drawers, and assessing the safety risks of the bathroom.
  • Technology Assistance​​
    Technology can help the elderly live independently for longer by facilitating preventive care, early detection of, and response to, emerging health issues, as well as timely support for daily tasks. Technology offers a wide range of benefits to older adults. Seniors who use technology can also feel more connected to others, can be better engaged in the community and world around them, and be more informed about current events.
MEET OUR TEAM
Our Team of Experts

Committed to Providing the Best Care & Support

Experienced Healthcare and Caregiving Professionals
  • Eiso Wortelboer

    Eiso Wortelboer

    Owner
    View Full Bio
  • Tony Aysseh (USNR – CDR)

    Tony Aysseh (USNR – CDR)

    Partner and Veteran Affairs Liaison
    View Full Bio
  • Douglas Kneebone

    Douglas Kneebone

    General Counsel
    View Full Bio
  • Juan Garcia

    Juan Garcia

    Customer Care and HR Manager
    View Full Bio
  • Marisela Gamboa

    Marisela Gamboa

    Billing and Payroll Manager
    View Full Bio
  • Monica Cabrera

    Monica Cabrera

    Recruiting and HR Coordinator
    View Full Bio
  • Shannon Sawicki

    Shannon Sawicki

    Caregiver Mentor & Training
    View Full Bio
  • Sandra Mendoza

    Sandra Mendoza

    Recruiter and Care Coordinator
    View Full Bio
  • Michelle Del Mundo

    Michelle Del Mundo

    Administrative Assistant
    View Full Bio
  • Moises Morales

    Moises Morales

    Field Specialist & Care Coordinator
    View Full Bio
  • Vicki Fisk

    Vicki Fisk

    Care Manager
    View Full Bio
  • Katrina Yumul

    Katrina Yumul

    Administrative Assistant
    View Full Bio
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TESTIMONIALS

“I just wanted to give Always Best Care a very well deserved 5 star review!! As children of seniors know, it can be a hard decision to entrust others outside of the family to provide love and care for your aging parent. However, Always Best Care of Indian Wells has been incredible in so many ways in helping facilitate home care service for my 100 year old mom. Sandra, their Care Coordinator, is an excellent communicator – patient and kind, resourceful and so very competent. Yvonne, mom’s caregiver, is loving and from our first meeting, she did those “little things” without being instructed that were important and mean so much. (Like checking dates on groceries, asking about parking so as to be considerate of the neighbors, having a routine for where to put things like mom’s keys, etc., and just focusing her attention on little things that were all about mom, etc. etc.) Moses, who installed mom’s AI devices was great as well – all smiles, so friendly and sweet to mom. And Juan, who does scheduling is the best as well….always one step ahead in communicating schedules and everything else. I am very impressed with how well they all work as a team. The most important part, though, is that mom is happy! Thank you ABC!”

Tina S.
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“Always Best Care provided 3 day a week help for my sister while she was recovering. They did a great job attending to her and making her life simpler. I know my sister enjoyed the company and help. She was sorry to see it end! I would highly recommend Always Best Care to help you over the rough spots.”

Eric B.
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“Above and Beyond I was driving in a panic from Washington to California because my mother was in crisis, she has dementia and her partner/care giver was taken to the hospital and not expected to recover. From the moment of contact while driving through mountains with terrible cell service Sandra and Moses took the situation in hand and offered solutions and managed to obtain a nurse for that very night with such short notice of only 3 hours and we needed care for 12 hour shifts. They were so compassionate and supportive and made us feel safe. Mom is 88 years old and can be quite difficult in the best of times, she really liked the nurses and wanted them to come back. Anyone needing Nursing services should call Always Best Care they are top notch. Thank you again for the amazing service!”

meg T.
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“Always Best Care is always responsive and easy to work with. My husband’s caregive, April, is fantastic. Very smart and he listens to April!”

Karen A.
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“We only use them occasionally on the weekends, so they’re not really impacting her daily life. They seem really easy to communicate with, and they’re open and eager to meet the needs that we have.”

Josiah S.
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“My experience has been positive because the caregivers do what I ask them to do. I like Always Best Care because they are very efficient.”

Beverley E.
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“We appreciated the prompt response from Always Best Care. Sandra was so professional and was able to explain and answer all of our questions. The care that our Mom received from Jestina was exactly what we wanted and needed. Jestina was so sweet and kind to Mom and Mom just loved her. Thank you so much for helping our family and especially our Mom.”

TERESA M.
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“This was our first time working with this company and they did not disappoint! I needed to hire a night nurse for my Mother who just got out of the hospital and I was so nervous about it but after meeting with Sandra, she put our minds at ease! She was so professional, kind and understanding! She paired us with Nancy who ended up being such an angel. My Mom was comfortable and happy every night she was there! They had a great time together! Each morning Nancy made sure to provide me with updates which was so appreciated. I cannot express how amazing this experience was. Book them for all your needs! Thank you again!”

Jessica B.
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“I couldn’t be more pleased about my caregiver, Zulie, during the time that she was with me. She was always willing to help and make sure everything was easier for me. I always hoped that the others would be a clone of her. ABC always responded quickly to my requests and everyone I talked to was very helpful. Thank you to all who assisted me while I was with ABC.”

Hugo M.
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“The agency has given me free time and they are very responsive. I like the agency because the caregivers have all been good.”

Daniel D.
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“She did not need a lot of instruction. We had one caregiver for two days who was excellent.”

Anonymous_7199
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“The caregivers are always on time. I like that they have been very dependable.”

Mary K.
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“I’m a grateful, former Caregiver/Home Care Aide employee with Always Best Care. As I advanced my career in Healthcare, I will forever look back and smile for my experience working with Always Best Care Seniors. I appreciated the opportunity to meet great families, providing the best in home care services, helping seniors with light home duties, while working flexible case assignments. Juan was the staffer at the time and was always attentive in providing prompt information for available open positions. Valentine was the Case Mgr and Bonnie was the Director. I will always be grateful to them as well for the great support. If you’re looking for Home Care Services for your loved one, I highly recommend ABC Seniors. I will never forget this great company. Thank you for the great experience.”

Jessica F.
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“The care is very good because they do everything they are supposed to do. I like Sandra, and she is great to work with.”

Gerald S.
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“They’ve been there to give me whatever I need. I’ve used them for a very long time and they’ve always been accommodating with me.”

Sandra “.
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“Our experience with Always Best Care was 5-star. Sandra Mendoza, care co-ordinator, was very thorough in her evaluation of my husband’s needs. She immediately provided the most wonderful caregiver, Ana Magdaleno, who quickly bonded with my very reluctant husband and was easily able to give him the care he needed with no loss of dignity on his part. I cannot recommend this senior services group highly enough. They provided needed support with care and grace. Wende Walter”

Wende W.
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“They have available talent whenever we have needed it. The prior agency had limited services in our agency. The majority of their staff are Hispanic, and a lot of them don’t even know what a dishwasher is.”

Sylvia C.
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“I have been a client with Best Care for about three months and I have been extremely happy with them. They are always there for me. Even if I call at the last minute which I don’t like to do they are immediately there for me and the girls are wonderful and I have to say Elsie has been absolutely a big number 10 for me. She fits with me like a glove and again like I said Best Care is the company to go with.”

Nanci O.
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“The caregivers help with personal hygiene and laundry. The agency is flexible and conscientious.”

Patricia S.
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“I like that they seem to be very knowledgeable.”

Stephen C.
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“We are so pleased with the professionalism and care of this team. Both Jessica C. the customer service coordinator and Natalia my mom’s caregiver have been fabulous. We have found a great and responsive service to assist mom as she recovers from medical challenges. ????”

Jan H.
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TESTIMONIALS

“Sandra has been taking really good care of my dad! Also, Jessica C. Will always call me and let me know of any changes. I love the way they keep me informed I live over an hour away and I feel good knowing my Dad is in good care. Thank you so much for that!”

Lori C.
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TESTIMONIALS

“Always best care has been amazing for my grandma. Juan Garcia is my guy to help with the schedule which I always change . He is always understanding and helping me In details . Jessica conteno she really steps it up to make sure everything is being done to the best with possible care . With a great and caring attitude and understanding with the Difficulties of this stage in my grandmas life . Galilea Soto has been a amazing caregiver. With her hard work and dedication to the best the care for grandma with a smile !!! Alexia Thao has also helped with details for my grandma to give all the caregivers to be on the page on the level of care she needs . Which has helped me so much . Isis Arello is my overnight girl . She always is in good spirits and makes sure I know exactly how my grandma is doing . The trust I put in theses ladies is super important to health and well being of my grandma. Thx so much for your hard work Always best care I couldn’t do it without you !!! Sincerely granddaughter”

Marianne S.
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“Pleasant, competent service. My caregivers, especially Amy, were terrific.”

Nancy S.
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“We’ve been very pleased with the services that Always Best Care has provided for my parents. Our caregiver, Lily, is always present to assist my father with his mobility issues. She is a great help to my mother in assisting in meal preparation/clean up and picking up around the house. My mother says that she knows what to do and doesn’t have to be instructed or asked. This has been a huge relief to my family. ABC has also been very flexible in accomodating a changing schedule as my father’s health has changed. We are definitely happy with our decision to go with ABC.”

Liz B.
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“They keep him safe. They’re very friendly and good with my husband.”

Jerry F.
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“This group of care takers could not have been more amazing to our cousin William Malley. They all went above and beyond the call of duty. I will surely recommend the company and the care givers. Thank you all”

Sara S.
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“Very competent and professional. Best in home health.”

Don B.
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“They could clean through the night, and we have some that come in and sleep through the night. I like the caregivers who work at night to clean up without my mother being awake.”

Leslie B.
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“She helps with dressing and bathing him. I like having a caregiver. That’s the most important part for me.”

Patty R.
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“Dulce couldn’t be any better! She’s amazing !”

Todd R.
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“Outstanding person. Very efficient, friendly and helpful.”

Cliff S.
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“They were very helpful. They helped me get around in a wheelchair. The caregivers are very nice.”

Donaldson H.
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“These caring and patient people helped us through the initial transition from hospital and rehab to coming home after my husband suffered a brain bleed/stroke. Uncomplaining, helpful, kind and considerate in their ministering to us both.”

NILA H.
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“They helped me get going again. They could have charged less.”

Anonymous_6292
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TESTIMONIALS

“Always best care in Palm desert, CA goes above and beyond to ensure us caregivers are being educated and rewarded for excellence in our field. The one on one time and availability has been of tremendous help to me. I’m grateful to be a part of a dedicated team that aims to deliver excellence in both client homes and with each individual caregiver.”

Rebecca J.
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“Always Best Care has made my experience positive by having someone there to help take care of the client. I would Always recommend Best Care more if they sent the same caregiver consistently.”

Michael S.
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“Without the care she would not be able to stay in her house. They learn daily requirements and provide them.”

Tom W.
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“Great place to work with the seniors and the company”

Chay O.
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“They do everything for him since he is bedridden. I like that they listen to the client.”

Anonymous_5921

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