It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always.
They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.
However, as seniors grow older, completing daily tasks like showering and enjoying activities such as visiting the historic Harry S Truman National Historic Site gets harder without someone by their side. Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.
Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Missouri City, TX is a safe, effective way to give your loved ones the care they need when they need it the most.
Home Care Services
Service AreasSince 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.
Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.
The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.
“The team of Always Best Care, provide excellent service in a time where quality care”
“Over the past few months, we have been with Always Best Care……. I wanted to”
“Excellent in-home care agency!”
“Thank you for all you and the team did for our mother. The”
“I have had the pleasure of working with Guido and his care team on more”
“Outstanding organization!! If you need care for your loved ones please call Always Best”
“My mother-in-law Peggy had used Always Best Care for a brief period before passing away”
“We love Wymona! Great company too.”
“They were so supportive and willing to help!”
“They took great care of my mother. We were extremely satisfied with everything.”
“I hired Always Best Care of Fort Bend because they're the ones close to me.”
“I am a current client of this provider I hired Always Best Care of Fort Bend”
“Everyone there is dedicated!!”
“The caregivers are all very caring towards us.”
“I am a current client of this provider I have somebody from Always Best Care coming”
“They have made things easier by going above and beyond what is called for...”
“I want to thank you for two wonderful sitters, Akefia and Sophie. I enjoyed Akefia”
“They were so willing to move lightning fast in a moment's notice.”
“They are personable and always responsive to any needs that I have.”
“The management stays in contact with the customer and makes sure their needs are being”
“"They are always there for me. They haven't let me down one time" Thank you!”
“First class company all the way around.”
“I highly recommend Always Best Care for their quality caregivers and their attentive management staff.”
“They always treat me special. Great staff.”
“The team of Always Best Care, provide excellent service in a time where quality care is hard to find. I would highly recommend their service if you have a loved one who needs personal assistance from full-time or just a few hours. They are a huge resource for families and provide peace of mind. They accommodate for each individuals needs.”
“Over the past few months, we have been with Always Best Care……. I wanted to take a moment to express our deep appreciation for assigning Rachel …..as my home care helper. Rachel has been nothing short of outstanding. Her skill in meeting our needs and alleviating the burden on my wife….is remarkable. Caring for someone at the end of life is truly a calling, and Rachel exemplifies this with grace and compassion.”
“Excellent in-home care agency!”
“Thank you for all you and the team did for our mother. The care and comfort that the team brought her was amazing and very much appreciated by our family.”
“I have had the pleasure of working with Guido and his care team on more occasion than one. I love knowing that my own friends or family that need care in the West Houston Area will be taken care of like family. Please give them a call for professional care solutions to help your aging loved one!”
“Outstanding organization!! If you need care for your loved ones please call Always Best Care immediately! They are the absolute best.”
“My mother-in-law Peggy had used Always Best Care for a brief period before passing away and I just wanted to shout out this company. Everyone that works there from Wynona and Norma helping set her up with the caregivers to the caregivers themselves (Raissa, Sandra, and all of them really) have been wonderful and compassionate. I would highly recommend them for you or your loved ones.”
“We love Wymona! Great company too.”
“They were so supportive and willing to help!”
“They took great care of my mother. We were extremely satisfied with everything.”
“I hired Always Best Care of Fort Bend because they're the ones close to me. They're the ones who responded to me quickly, and they have a good offer. Their work is very good, so my wife is also happy with them. The caregivers are supposed to be hands on. My wife's interactions with them are very, very good. That is what I want from the person who takes care of my wife. They do light housekeeping and companionship. They're helping her on the therapy side with a little bit of exercise. They basically assist her on normal stuff like urination, any body disposal, and showers. The billing is direct to my credit card, so there's no letter to be sent out; it's automatic.”
“I am a current client of this provider I hired Always Best Care of Fort Bend because they're the ones close to me. They're the ones who responded to me quickly, and they have a good offer. Their work is very good, so my wife is also happy with them. The caregivers are supposed to be hands on. My wife's interactions with them are very, very good. That is what I want from the person who takes care of my wife. They do light housekeeping and companionship. They're helping her on the therapy side with a little bit of exercise. They basically assist her on normal stuff like urination, any body disposal, and showers. The billing is direct to my credit card, so there's no letter to be sent out; it's automatic.”
“Everyone there is dedicated!!”
“The caregivers are all very caring towards us.”
“I am a current client of this provider I have somebody from Always Best Care coming in three days a week. They're always very polite, very caring, and dependable, and they're always there for your needs. I have been using them for two years now. Mainly, this lady comes and drives me to my doctor's appointments, to shopping, and to whatever I ask her to do. She also washes clothes for me on the days we don't go out. She does different little things that I need. She is very polite and always on time, and I just pay once a month. They're good.”
“They have made things easier by going above and beyond what is called for...”
“I want to thank you for two wonderful sitters, Akefia and Sophie. I enjoyed Akefia so much! If it weren't for social distancing, we could have enjoyed puzzles and games. She was always ready for anything fun and things I needed. She learned my routines and automatically tended to them, too. For some reason, I never could recall her name consistently, so she let me call here Keke! Now I have no problem remembering her pretty name. Go figure! She and I enjoy colder weather, so we opened the doors every morning during the first cold snap. That cold air felt soooooo good. Sophie didn't like the colder nights, so she used a quilt, and I turned up the heater. Turns out, I enjoyed the warmer temperatures at night, too! Sophie always came in quietly if I was already in bed and checked on me if I got out of bed. Once, Akefia's ride came late and the three of us had a nice visit. I am using my walker now and the wheelchair when my foot tells me to give it tender loving care. My first physical therapy session is next week. I am driving and able to get small curbside pick-up orders at HEB. Akefia and Sophie got me over the hump to recovery.”
“They were so willing to move lightning fast in a moment's notice.”
“They are personable and always responsive to any needs that I have.”
“The management stays in contact with the customer and makes sure their needs are being met.”
“"They are always there for me. They haven't let me down one time" Thank you!”
“First class company all the way around.”
“I highly recommend Always Best Care for their quality caregivers and their attentive management staff. In my opinion, they are definitely the top of the class!”
“They always treat me special. Great staff.”
Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.
When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.
The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.
At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.
To give our senior clients the best care possible, we offer a full spectrum of in-home care services:
If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.
Common personal care services include assistance with:
Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.
Common home helper care services include assistance with:
Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors. That way, older adults can enjoy their favorite local activities, such as visiting Kitty Hollow Park with friends while also receiving the care they need daily or weekly.
Common companionship services include:
According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. So, if you've always wanted to eat at the local Churrascos Sugar Land, don't feel bad. Doing so is great for both you and your loved one.
At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.
If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.
Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:
According to AARP, 9 out of 10 seniors prefer to age in place within the comfort of their own home. With in-home care, seniors have a way to stay at home, receive the care they need, and maintain a sense of independence, improving overall wellness.
If you or a member of your family have assumed the role of caregiver for your senior loved one, you know how stressful the job can be. Between caregiver burnout and constant worry, being a family caregiver is hard. In-home care relieves your burden and gives you peace of mind knowing that your older family member is in expert hands.
Unlike nursing homes, where the staff and residents rotate frequently, seniors can foster new friendships and build bonds with their caregiver. Seniors who socialize on a regular basis are often happier, which fosters positivity and leads to increased wellbeing.
No two seniors need the same kind of in-home care assistance. That is why each of our Care Plans is tailored to meet our client's individual needs. We offer plans that cover everything from light housekeeping to more involved duties like transportation to doctor's appointments. Our Care Coordinators will work closely with you to develop a personalized plan to ensure your senior's needs are exceeded.
Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.
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While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.
In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.
How much does a senior's home truly mean to them?
A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.
With the help of elderly care in Missouri City, TX, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.
Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.
Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.
For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.
More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.
In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.
With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.
In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.
Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.
At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.
In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:
When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.
Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.
At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Missouri City, TX understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.
Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.
Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.
While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.
Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.
At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.
Other services offered within assisted living communities can include some or all of the following:
At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.
Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.
Some of the most popular assisted living communities to consider in our area include the following:
For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.
The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:
A discussion of your needs and how our trained caregivers can offer assistance in the most effective way
A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive
Discuss payment options and help coordinate billing with your insurance provider
Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.
If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.
At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Missouri City, TX 24-hours a day or only need a respite for a couple of hours, we are here to serve you.
When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.
MISSOURI CITY, Texas – For more than three weeks, seniors at the Jubilee at Texas Parkway senior living complex have been without a working elevator and now, city leaders are stepping demanding accountability.The elevator outage began earlier this month, and while the property management company initially claimed the issue would be resolved within days, residents were recently informed the repairs would be further delayed.An email sent to tenants stated that although the correct elevator parts were ordere...
MISSOURI CITY, Texas – For more than three weeks, seniors at the Jubilee at Texas Parkway senior living complex have been without a working elevator and now, city leaders are stepping demanding accountability.
The elevator outage began earlier this month, and while the property management company initially claimed the issue would be resolved within days, residents were recently informed the repairs would be further delayed.
An email sent to tenants stated that although the correct elevator parts were ordered, a crucial cable was missing. As a result, residents are now being told repairs may take another five days, at minimum.
Carolyn Harrison, a longtime resident of the complex, has grown frustrated by the situation. Like many others, she’s been forced to use the stairs daily, which is taking a physical toll.
“Going down is okay, but coming up, I tell you, it’s horrible,” Harrison said. “These knees were fine. Now they’re starting to hurt.”
The challenges are even more dire for others.
Betty Benford, another tenant, has had to cancel three VA medical appointments for her husband, who has both mental and physical health conditions.
“I got an appointment coming up next week, and if I can’t get him downstairs that’s another canceled appointment,” Benford said. “I fear for my husband’s life.”
Missouri City’s code enforcement cited the complex for not having any working elevators, “this is in violation of Texas Elevator Safety Standards outlined by TDLR Chapter 754 of the Health Safety Code,” the notice reads. “At least 1 elevator should be working at all times.”
The citation goes on to say if the matter isn’t corrected in 10 days, the complex would be charged in municipal court and/or city abating.
Missouri City Council Member Jeffrey Boney visited the complex Wednesday, where he heard directly from frustrated residents. Boney said he’s reached out to state representatives and senators hoping to escalate resident concerns. He shared with KPRC 2 he’s also called the Texas Department of Housing and Community Affairs.
“We’ve been trying to figure out ways to strongly encourage the owners and the property management company, Asset Living, to do the right thing,” said Boney.
Boney added that both he and the city have made multiple attempts to contact Asset Living but have received little to no response.
“If they disrespect council members and elected officials like this, we see what they’re doing to these residents,” he said.
KPRC 2’s Rilwan Balogun reached out to a local elevator expert to better understand what might cause such a prolonged outage.
“You need to be looking at [elevators] like a car,” said Efrain Cayama of Home Elevator of Houston. “If you’re putting a lot of miles into it, you better be keeping up with maintenance to make sure it keeps working.”
Cayama said companies can order parts anywhere in the company. But since he doesn’t know the specific part, he couldn’t comment further.
“This is not like a car that technology’s constantly evolving,” he said. “This is very standard. A lot of elevators are working very similarly to elevators [of] 30 years ago.”
Balogun asked a spokesperson for Asset Living the part they ordered. The spokesperson didn’t comment on it but said, they “are currently waiting on an additional cable that is needed. The cable was ordered, and we should be receiving the tracking number today. During this time, we are continuing to do whatever it takes to support our residents’ needs.”
As of now, residents remain without a clear solution or a clear timeline. Many are losing patience and trust.
“It’s just getting out of hand,” Harrison said. “Somebody needs to take care of the situation.”
She added that communication from the property has been vague and inconsistent.
“They go into the office, close the door, and say ‘we’re working on it.’ That UPS delivers quicker than five to ten days, I’m sorry.”
MISSOURI CITY, Texas – Residents at a Missouri City senior living complex say they’ve now gone more than a week without a working elevator leaving some residents stranded in their apartments and others unable to safely navigate the stairs.KPRC 2 first reported on the issue at Jubilee at Texas Parkway last week after Tamika Harriso...
MISSOURI CITY, Texas – Residents at a Missouri City senior living complex say they’ve now gone more than a week without a working elevator leaving some residents stranded in their apartments and others unable to safely navigate the stairs.
KPRC 2 first reported on the issue at Jubilee at Texas Parkway last week after Tamika Harrison Parker visited her mom then became stuck.
OUR FIRST REPORT: Visitor stuck on 4th floor at senior living facility due to elevator breakdown
Harris Parker uses a wheelchair due to her osteomyelitis diagnosis (bone infection). She says she was stranded inside her mother’s unit when the last working elevator broke.
Since then, residents say little progress has been made — and frustration is growing.
“I just want everything taken care of, everything fixed,” said Carolyn Harrison, a resident who lives on an upper level of the building.
KPRC 2’s Rilwan Balogun spoke with Alexis Krisay, owner of Serendipit Consulting, which is the public relations firm representing Jubilee at Texas Parkway.
According to Krisay, management contacted four different elevator repair companies over the weekend, hoping to source parts and get the elevators running again. But as of Monday, residents say there’s still no clear timeline on when the issue will be resolved.
Photos sent to KPRC 2 by a resident show bagged meals being distributed by leasing staff to tenants who are unable to leave their units.
Property managers reportedly visited residents over the weekend to check in. Of those, five residents told staff they don’t feel comfortable using the stairs, especially given age or mobility concerns. The nearby fire department has also been notified in case of emergency.
One reason there may be fewer safeguards in place: Jubilee at Texas Parkway is classified as independent senior living, not assisted living. That means the facility doesn’t fall under the same state oversight.
“We do not cover independent senior living facilities or communities,” said Apollonia Sullivan with the State Long-Term Care Ombudsman Program, which typically oversees assisted living and nursing homes. Those types of facilities require specific licensing and stricter regulatory compliance.
That leaves residents like Harrison feeling vulnerable.
“I thought by me moving to a senior complex, it would be better. I could have stayed in a regular complex. That’s just my opinion,” she said.
As of Monday, calls and text messages from KPRC 2 to property representatives seeking updated information on repairs had gone unanswered.
Jubilee at Texas Parkway’s website continues to list an elevator as one of its amenities.
MISSOURI CITY, Texas — Residents of the Jubilee at Texas Parkway senior living community in Missouri City credit KHOU 11’s reporting for their apartment management taking more action regarding a broken elevator on the property.Residents said the only working elevator ...
MISSOURI CITY, Texas — Residents of the Jubilee at Texas Parkway senior living community in Missouri City credit KHOU 11’s reporting for their apartment management taking more action regarding a broken elevator on the property.
Residents said the only working elevator in the building has been down for about a week.
Betty Benford, who lives on the second floor, said that having no elevator is extremely dangerous for themselves and their loved ones. Benford’s husband, Alvin, is on dialysis and is bound to a wheelchair, making it impossible for him to get downstairs for an important medical checkup this coming week.
“His appointments are with the veteran’s administration, and I can’t afford to cancel the appointment, because if I do, if that’s done, it takes me more than another month to get another appointment for him,” Benford said.
KHOU 11 pressed the apartment management company, Asset Living, for solutions in our initial report on Friday. After numerous attempts, the company’s crisis communications team, Serendipit Consulting, responded Friday night. In a statement, they said in part, “Since the onset of the problem, we have worked diligently with four separate elevator service providers in our effort to restore full functionality.”
KHOU 11 was also provided with pictures of crews doing work on the elevator on Saturday, as well as apartment staff doing welfare checks and providing food to tenants.
Saturday night, Serendipit Consulting gave KHOU 11 another update. They said the original crew worked through Friday night but could not resolve the issue. A second company was brought in at 7 a.m. Saturday and tried swapping the circuit board with a different one, but the software was not compatible. They said the parts are now on order, and they should have an ETA by Monday.
Although the elevator is still not operational yet, Benford said at least some progress is being made and residents are hearing directly from apartment staff.
“I went to the door and saw it was them. I was kind of shocked,” Benford said, describing apartment staff coming to her unit to speak with her and give her snacks. “I’m happy that they have made the effort, but I would be even happier when we can get out of here.”
The same goes for second-floor resident Myrtle Welcome. She said her past knee surgery makes it difficult for her to take the stairs. She is anxious for the elevator to be fixed, and she credited KHOU 11 for the updates that have happened so far.
“That’s the only reason they knocked on the door, was because they were on TV last night, Channel 11 was reporting this incident. That’s the only reason they knocked on the door,” Welcome said. “They didn’t do anything until after Channel 11 came out. And once Channel 11 came out, then they tried to do something.”
While they are grateful for some progress, residents just want to see results.
“Maybe if they realize that we’re not going to let this go, they will do something about it,” Welcome said.
Benford added, “The proof is in the pudding, and the pudding hasn’t been made yet.”
While the elevator remains down, the apartment management company’s PR team said they are offering assistance to residents, including helping with trash, packages, groceries and doctor appointments. They told KHOU 11 that their staff is on-call and ready to assist. Additionally, they are looking into bringing in a temporary elevator if parts are backordered for the repair.
Here is the full statement Serendipit Consulting gave KHOU 11 News on Friday night:
At Jubilee at Texas Parkway, we recognize the significant inconvenience and distress our residents have experienced due to the ongoing elevator outage. The safety and comfort of our residents are always our top priority, and we are deeply committed to resolving this issue as quickly and responsibly as possible.
Since the onset of the problem, we have worked diligently with four separate elevator service providers in our effort to restore full functionality. We are actively working with a provider to repair the elevator, with restoration anticipated tomorrow.
In the meantime, we have implemented enhanced support measures throughout the community. Our team is providing complimentary meals, conducting wellness checks by going door to door, and ensuring every resident is informed and cared for. We are also offering hands-on assistance with groceries, arranging transportation, and helping residents connect with loved ones for any additional support they may need.
Our dedicated staff is fully committed to doing whatever it takes to support our residents during this time. We are grateful for their patience, and we will continue to provide timely updates as we work toward a full resolution.
For questions or immediate assistance, residents and family members are encouraged to contact our front office team. (281)247-5852 | Email: [email protected]
KHOU 11 is pushing for solutions at the Jubilee at Texas Parkway senior living community, the latest in a list of apartment complexes with broken elevators.MISSOURI CITY, Texas — Residents at Jubilee at Texas Parkway, a senior living community in Missouri City, said the only working elevator in their building has been broken for nearly one week.Second-floor resident Bettie Benford, 76, said she is worried for her husband Alvin, who is on dial...
KHOU 11 is pushing for solutions at the Jubilee at Texas Parkway senior living community, the latest in a list of apartment complexes with broken elevators.
MISSOURI CITY, Texas — Residents at Jubilee at Texas Parkway, a senior living community in Missouri City, said the only working elevator in their building has been broken for nearly one week.
Second-floor resident Bettie Benford, 76, said she is worried for her husband Alvin, who is on dialysis and relies on the elevator to go outside for medical appointments.
“My husband is disabled. He’s in a wheelchair,” Benford said. “Without the elevators, we’re stuck.”
Benford said fears her husband’s life is at risk if any emergency were to arise at their apartment.
“I am afraid for my husband. I’m afraid if anything happens, if a fire breaks out, I can’t get him out of this building,” Benford said.
Benford added that the broken elevator made it difficult for a delivery man to bring her husband’s monthly medical supplies to their unit, which arrived earlier this week.
“He had to make five trips to deliver these 30 boxes,” Benford said.
Benford showed KHOU 11 a copy of an email apartment management sent Wednesday, which apologized for the inconvenience and stated, “we are still awaiting critical parts needed to complete necessary repairs.”
Then, in a letter sent Thursday, apartment management wrote, “Our elevator repair vendors have been onsite daily and are actively working to complete the necessary repairs as quickly and safely as possible. We are closely monitoring the progress and will continue to provide updates as we receive them."
But second-floor resident Myrtle Welcome said the repairs are taking too long.
“I actually had surgery on my knee, so it hurts me to walk up and down stairs, so I try to avoid stairs at all costs,” Welcome said.
Making things worse, according to Welcome, is that the building’s only other elevator was already out of service, even before the apartment dealt with water damage issues from Hurricane Beryl last year.
“This is an ongoing thing. We’ve got one elevator that’s been broken before Beryl, and that wasn’t good,” Welcome said. “I have actually called upper management. And then when I call them to say there’s a problem, they call the management that’s here, who’s not going to do anything.”
KHOU 11 went to the leasing office to speak to someone about the elevator issues, both past and present, but someone said they were not allowed to speak with us.
KHOU 11 then called Asset Living, the company that manages Jubilee at Texas Parkway.
A spokesperson for Asset Living said they're doing everything they can to get the elevators fixed as soon as possible. They said workers were at the apartments on Friday night, trying to get at least one up and running.
She said the parts needed for the repairs were back-ordered, but they realized they could take parts from the other elevator. She said she believed the elevator would be fixed no later than Saturday.
For weeks, KHOU 11 has been reporting on similar elevator issues at apartment complexes across the Houston area, including at the Magnolia Place Apartments and at the Mariposa at Reed Road.
After KHOU 11’s reporting, a bill just passed the Texas Senate this week that would require Texas landlords to keep elevators running or face major consequences. Senate Bill 1802, authored by Democratic Senator Carol Alvarado, now moves to the Texas House for a vote. At last check, the legislation was referred to the Committee on Trade, Workforce & Economic Development.
Proposed Texas bill would hold landlords accountable for failures like thisMISSOURI CITY, Texas – A woman visiting her mother at a Missouri City senior living facility says she was trapped on the fourth floor for nearly a week after the building’s only working elevator broke.Tamika Harrison Parker, who uses a wheelchair due to her osteomyelitis diagnosis (bone infection), says she was stranded inside her mother’s unit at the Jubilee Senior Living facility on Texas Parkway beginning Monday. T...
MISSOURI CITY, Texas – A woman visiting her mother at a Missouri City senior living facility says she was trapped on the fourth floor for nearly a week after the building’s only working elevator broke.
Tamika Harrison Parker, who uses a wheelchair due to her osteomyelitis diagnosis (bone infection), says she was stranded inside her mother’s unit at the Jubilee Senior Living facility on Texas Parkway beginning Monday. The elevator outage made it impossible for her to leave without risking injury.
“One day is unacceptable, you know, but within hours that elevator should have been working,” said Parker. “But then you have an elevator that hasn’t been working for a year. That’s unacceptable.”
After multiple days with no timeline for repairs and urgent responsibilities waiting for her at home, Parker says she had no choice but to make a difficult and dangerous decision: she strapped on orthopedic boots and slowly climbed down four flights of stairs, despite being bedridden for months.
“I was honestly hoping that they would say the elevators would be fixed,” she said. “Because my other option is I have to put my boots on and try, attempt to walk downstairs slowly without falling.”
An email from the leasing office shared with KPRC 2 said management was waiting on ‘critical parts’ to make the repairs.
“Please rest assured that we are doing everything possible to resolve this issue as quickly as we can. In addition to working closely with our current vendor, we have reached out to additional providers to try and expedite the delivery process,” the email said. “We truly regret the disruption this may be causing and greatly appreciate your continued patience and understanding.”
A proposed bill in Austin by Houston State Senator Carol Alvarado could prevent situations like this in the future.
Senate Bill 1802 would amend the state’s Property Code to explicitly require landlords to maintain mobility assistance devices, such as elevators, ramps, and handrails, in good working condition if they were part of the facility when the lease was signed. If these essential features go unrepaired, landlords could be held liable and, in cases like Parker’s, would be required to pay for comparable alternative housing until the issue is resolved or the lease ends.
The bill also strengthens tenant rights by allowing them to:
The bill passed the Texas Senate and is in Houston.
As of now, Asset Living, the company managing the Jubilee complex, has not responded to KPRC 2’s repeated calls, emails, or in-person visit for comment.
Other residents have expressed concern as well.
“I’m ambulatory, and I can move around,” one tenant told KPRC 2’s Rilwan Balogun. “But everybody’s not that fortunate. People, I think, are stuck upstairs.”
Parker, visibly exhausted after making her descent, expressed her frustration with the entire ordeal. “No one handicapped, disabled, however you want to call it should have to deal with something like this,” she said. “It’s stressful.”
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