It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always.
They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.
However, as seniors grow older, completing daily tasks like showering and enjoying activities such as visiting the historic The Gateway Arch gets harder without someone by their side. Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.
Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Missouri City, TX is a safe, effective way to give your loved ones the care they need when they need it the most.
Home Care Services
Service AreasSince 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.
Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.
The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.
“The team of Always Best Care, provide excellent service in a time where quality care”
“Over the past few months, we have been with Always Best Care……. I wanted to”
“Excellent in-home care agency!”
“Thank you for all you and the team did for our mother. The”
“I have had the pleasure of working with Guido and his care team on more”
“Outstanding organization!! If you need care for your loved ones please call Always Best”
“My mother-in-law Peggy had used Always Best Care for a brief period before passing away”
“We love Wymona! Great company too.”
“They were so supportive and willing to help!”
“They took great care of my mother. We were extremely satisfied with everything.”
“I hired Always Best Care of Fort Bend because they're the ones close to me.”
“I am a current client of this provider I hired Always Best Care of Fort Bend”
“Everyone there is dedicated!!”
“The caregivers are all very caring towards us.”
“I am a current client of this provider I have somebody from Always Best Care coming”
“They have made things easier by going above and beyond what is called for...”
“I want to thank you for two wonderful sitters, Akefia and Sophie. I enjoyed Akefia”
“They were so willing to move lightning fast in a moment's notice.”
“They are personable and always responsive to any needs that I have.”
“The management stays in contact with the customer and makes sure their needs are being”
“"They are always there for me. They haven't let me down one time" Thank you!”
“First class company all the way around.”
“I highly recommend Always Best Care for their quality caregivers and their attentive management staff.”
“They always treat me special. Great staff.”
“The team of Always Best Care, provide excellent service in a time where quality care is hard to find. I would highly recommend their service if you have a loved one who needs personal assistance from full-time or just a few hours. They are a huge resource for families and provide peace of mind. They accommodate for each individuals needs.”
“Over the past few months, we have been with Always Best Care……. I wanted to take a moment to express our deep appreciation for assigning Rachel …..as my home care helper. Rachel has been nothing short of outstanding. Her skill in meeting our needs and alleviating the burden on my wife….is remarkable. Caring for someone at the end of life is truly a calling, and Rachel exemplifies this with grace and compassion.”
“Excellent in-home care agency!”
“Thank you for all you and the team did for our mother. The care and comfort that the team brought her was amazing and very much appreciated by our family.”
“I have had the pleasure of working with Guido and his care team on more occasion than one. I love knowing that my own friends or family that need care in the West Houston Area will be taken care of like family. Please give them a call for professional care solutions to help your aging loved one!”
“Outstanding organization!! If you need care for your loved ones please call Always Best Care immediately! They are the absolute best.”
“My mother-in-law Peggy had used Always Best Care for a brief period before passing away and I just wanted to shout out this company. Everyone that works there from Wynona and Norma helping set her up with the caregivers to the caregivers themselves (Raissa, Sandra, and all of them really) have been wonderful and compassionate. I would highly recommend them for you or your loved ones.”
“We love Wymona! Great company too.”
“They were so supportive and willing to help!”
“They took great care of my mother. We were extremely satisfied with everything.”
“I hired Always Best Care of Fort Bend because they're the ones close to me. They're the ones who responded to me quickly, and they have a good offer. Their work is very good, so my wife is also happy with them. The caregivers are supposed to be hands on. My wife's interactions with them are very, very good. That is what I want from the person who takes care of my wife. They do light housekeeping and companionship. They're helping her on the therapy side with a little bit of exercise. They basically assist her on normal stuff like urination, any body disposal, and showers. The billing is direct to my credit card, so there's no letter to be sent out; it's automatic.”
“I am a current client of this provider I hired Always Best Care of Fort Bend because they're the ones close to me. They're the ones who responded to me quickly, and they have a good offer. Their work is very good, so my wife is also happy with them. The caregivers are supposed to be hands on. My wife's interactions with them are very, very good. That is what I want from the person who takes care of my wife. They do light housekeeping and companionship. They're helping her on the therapy side with a little bit of exercise. They basically assist her on normal stuff like urination, any body disposal, and showers. The billing is direct to my credit card, so there's no letter to be sent out; it's automatic.”
“Everyone there is dedicated!!”
“The caregivers are all very caring towards us.”
“I am a current client of this provider I have somebody from Always Best Care coming in three days a week. They're always very polite, very caring, and dependable, and they're always there for your needs. I have been using them for two years now. Mainly, this lady comes and drives me to my doctor's appointments, to shopping, and to whatever I ask her to do. She also washes clothes for me on the days we don't go out. She does different little things that I need. She is very polite and always on time, and I just pay once a month. They're good.”
“They have made things easier by going above and beyond what is called for...”
“I want to thank you for two wonderful sitters, Akefia and Sophie. I enjoyed Akefia so much! If it weren't for social distancing, we could have enjoyed puzzles and games. She was always ready for anything fun and things I needed. She learned my routines and automatically tended to them, too. For some reason, I never could recall her name consistently, so she let me call here Keke! Now I have no problem remembering her pretty name. Go figure! She and I enjoy colder weather, so we opened the doors every morning during the first cold snap. That cold air felt soooooo good. Sophie didn't like the colder nights, so she used a quilt, and I turned up the heater. Turns out, I enjoyed the warmer temperatures at night, too! Sophie always came in quietly if I was already in bed and checked on me if I got out of bed. Once, Akefia's ride came late and the three of us had a nice visit. I am using my walker now and the wheelchair when my foot tells me to give it tender loving care. My first physical therapy session is next week. I am driving and able to get small curbside pick-up orders at HEB. Akefia and Sophie got me over the hump to recovery.”
“They were so willing to move lightning fast in a moment's notice.”
“They are personable and always responsive to any needs that I have.”
“The management stays in contact with the customer and makes sure their needs are being met.”
“"They are always there for me. They haven't let me down one time" Thank you!”
“First class company all the way around.”
“I highly recommend Always Best Care for their quality caregivers and their attentive management staff. In my opinion, they are definitely the top of the class!”
“They always treat me special. Great staff.”
Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.
When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.
The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.
At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.
To give our senior clients the best care possible, we offer a full spectrum of in-home care services:
If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.
Common personal care services include assistance with:
Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.
Common home helper care services include assistance with:
Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors. That way, older adults can enjoy their favorite local activities, such as visiting Kitty Hollow Park with friends while also receiving the care they need daily or weekly.
Common companionship services include:
According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. So, if you've always wanted to eat at the local The Capital Grille or visit Missouri State Capitol, don't feel bad. Doing so is great for both you and your loved one.
At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.
If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.
Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:
According to AARP, 9 out of 10 seniors prefer to age in place within the comfort of their own home. With in-home care, seniors have a way to stay at home, receive the care they need, and maintain a sense of independence, improving overall wellness.
If you or a member of your family have assumed the role of caregiver for your senior loved one, you know how stressful the job can be. Between caregiver burnout and constant worry, being a family caregiver is hard. In-home care relieves your burden and gives you peace of mind knowing that your older family member is in expert hands.
Unlike nursing homes, where the staff and residents rotate frequently, seniors can foster new friendships and build bonds with their caregiver. Seniors who socialize on a regular basis are often happier, which fosters positivity and leads to increased wellbeing.
No two seniors need the same kind of in-home care assistance. That is why each of our Care Plans is tailored to meet our client's individual needs. We offer plans that cover everything from light housekeeping to more involved duties like transportation to doctor's appointments. Our Care Coordinators will work closely with you to develop a personalized plan to ensure your senior's needs are exceeded.
Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.
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While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.
In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.
How much does a senior's home truly mean to them?
A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.
With the help of elderly care in Missouri City, TX, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.
Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.
Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.
For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.
More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.
In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.
With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.
In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.
Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.
At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.
In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:
When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.
Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.
At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Missouri City, TX understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.
Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.
Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.
While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.
Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.
At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.
Other services offered within assisted living communities can include some or all of the following:
At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.
Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.
Some of the most popular assisted living communities to consider in our area include the following:
For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.
The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:
A discussion of your needs and how our trained caregivers can offer assistance in the most effective way
A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive
Discuss payment options and help coordinate billing with your insurance provider
Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.
If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.
At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Missouri City, TX 24-hours a day or only need a respite for a couple of hours, we are here to serve you.
When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.
If I'm traveling to Southwest Houston, it's probably because I'm going to Aga's Restaurant & Catering, but a recently opened food hall might become a second destination. Kilani Food Hall is preparing to launch its grand opening in Missouri City come early August.Kilani Food Hall is owned by ...
If I'm traveling to Southwest Houston, it's probably because I'm going to Aga's Restaurant & Catering, but a recently opened food hall might become a second destination. Kilani Food Hall is preparing to launch its grand opening in Missouri City come early August.
Kilani Food Hall is owned by Ahmad Kilani of Clutch City Cluckers fame and is currently in its soft launch at 3818 Cartwright Rd., Missouri City. The grand opening is scheduled for 11 a.m.-4 p.m. Aug. 9 and 10 a.m.-noon 10. Guests can expect a ribbon-cutting ceremony, free and discounted food promotions, and live music.
Kilani has seven unique concepts under its roof, according to a press release, and aims to provide a fast-casual experience. A promotional video about the food hall shows that customers will order food from a digital kiosk and pick it up. The website listed the following vendors at the moment:
The marketed "twist" of Kilani is that all the concepts share the same kitchen, not unlike a ghost kitchen setup wherein the restaurants exclusively sell pick-up and/or to-go meals. The food hall seats 75 customers.
"Kilani Food Hall was created as a place where the community can come together to enjoy bold flavors, diverse dishes, and a shared love of great food," a representative for Kilani said in a statement. "Whether you're craving tacos, wings, shawarma, or burgers, there’s something here for everyone."
The concept sounds similar to what the owners of the old Railway Heights Market were trying to do when they rebranded it Junction HTX. The vendors who were already there said they were told they'd be part of an upstairs ghost kitchen. The promoted plan was for customers to order food via a QR code. Those plans were eventually scrapped, and Junction HTX has since closed.
MISSOURI CITY, Texas, July 16, 2025 (GLOBE NEWSWIRE) -- Toll Brothers, Inc. (NYSE:TOL), the nation’s leading builder of luxury homes, today announced its newest Houston-area community, Regency at Sienna, an exclusive 55+ active-adult neighborhood, is coming soon to the master-planned community of Sienna in Missouri City, Texas. Regency will ...
MISSOURI CITY, Texas, July 16, 2025 (GLOBE NEWSWIRE) -- Toll Brothers, Inc. (NYSE:TOL), the nation’s leading builder of luxury homes, today announced its newest Houston-area community, Regency at Sienna, an exclusive 55+ active-adult neighborhood, is coming soon to the master-planned community of Sienna in Missouri City, Texas. Regency will join the six other collections of new single-family homes that Toll Brothers is building within Sienna. Construction of the Regency Sales Center and model homes is set to begin in late 2025 and sales will start in spring 2026.
Located in the heart of Sienna, Regency at Sienna will include a selection of 50-, 60-, and 70-foot-wide home sites. Home shoppers will be able to choose from 12 exquisite home designs ranging from 1,599 to 3,200+ square feet, each built with the outstanding quality, craftsmanship, and value for which Toll Brothers is known.
“We are excited to bring our Regency home designs to the Houston area, offering home shoppers age 55 and over an unparalleled opportunity to enjoy an active lifestyle in this beautiful, amenity-rich community,” said Brian Murray, Division President of Toll Brothers in Houston. “The Toll Brothers Regency homes offered in Sienna will feature the perfect mix of luxury and lifestyle, with stunning new single-level home designs and endless opportunities to enjoy resort-style living in the master-planned community of Sienna.”
Regency homeowners will enjoy exclusive access to private Toll Brothers amenities, including a pool, fitness center, pickleball courts, and more — all overlooking the scenic Regency Lake. In addition, Regency residents also have full access to the impressive amenities available throughout the Sienna master plan. Sienna offers over 100 miles of trails and numerous parks, with amenities including waterparks, sports complexes, and scenic lakes that make outdoor living a part of everyday life.
Major highways including the Fort Bend Parkway Toll Road, State Highway 6, Farm-to-Market Road 521, and U.S. Route 90 Alternate are easily accessible from Sienna, providing homeowners with convenient routes to downtown Houston, the Texas Medical Center, Sugar Land, and other key destinations throughout the Greater Houston area.
Toll Brothers Regency active-adult communities across the United States are planned with the active lifestyles of their residents in mind. Each community offers exquisitely designed homes with an array of luxury resort-style amenities, activities, and social events available for residents 55 years of age or older.
For more information on Regency at Sienna and other Toll Brothers communities in the Houston area, call 833-289-8655 or visit TollBrothers.com/Houston.
About Toll Brothers Toll Brothers, Inc., a Fortune 500 Company, is the nation's leading builder of luxury homes. The Company was founded 58 years ago in 1967 and became a public company in 1986. Its common stock is listed on the New York Stock Exchange under the symbol “TOL.” The Company serves first-time, move-up, empty-nester, active-adult, and second-home buyers, as well as urban and suburban renters. Toll Brothers builds in over 60 markets in 24 states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Indiana, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington, as well as in the District of Columbia. The Company operates its own architectural, engineering, mortgage, title, land development, smart home technology, and landscape subsidiaries. The Company also develops master-planned and golf course communities as well as operates its own lumber distribution, house component assembly, and manufacturing operations.
Toll Brothers has been one of Fortune magazine’s World's Most Admired Companies™ for 10+ years in a row, and in 2024 the Company’s Chairman and CEO Douglas C. Yearley, Jr. was named one of 25 Top CEOs by Barron’s magazine. Toll Brothers has also been named Builder of the Year by Builder magazine and is the first two-time recipient of Builder of the Year from Professional Builder magazine. For more information visit TollBrothers.com.
From Fortune, ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Contact: Andrea Meck | Toll Brothers, Senior Director, Public Relations & Social Media | 215-938-8169 | [email protected]
Sent by Toll Brothers via Regional Globe Newswire (TOLL-REG)
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/51ea56a9-6620-4264-80fc-298291a294af
They've lived in their home for nearly 50 years, but they ran into issues when trying to report sidewalk damage they first noticed about five years ago.HOUSTON — KHOU11 is working to find solutions for a viewer who contacted us about her damaged sidewalk.Erma Giles reached out after seeing KHOU 11 help another local woman who spent years tryi...
They've lived in their home for nearly 50 years, but they ran into issues when trying to report sidewalk damage they first noticed about five years ago.
HOUSTON — KHOU11 is working to find solutions for a viewer who contacted us about her damaged sidewalk.
Erma Giles reached out after seeing KHOU 11 help another local woman who spent years trying to get her sidewalk repaired. So, we went to work to get her some help.
It's not where the sidewalk ends, but for five years, it’s been quite shaky outside of Giles and her husband’s home, where they’ve lived for the past 48 years.
"It was in good shape when we first moved here. And as the years went on, and the tree roots started doing whatever, we saw the sidewalk getting worse," Giles said.
The couple has spent years trying to figure out who to call for help. They have a Missouri City mailing address, but they technically live within Houston city limits.
“Yesterday, I saw you on television and I said my sidewalk is just as bad," Giles said.
Giles said she's felt like she's gotten the runaround, trying to nail down if she needs to contact the City of Houston, Fort Bend County or Missouri City.
“We’ve been in it. And I’ve been trying for five years. I’ve had wheelchairs that have flipped over, people have fell," Giles said about the bumpy path.
After we started asking questions on Tuesday, we learned the City of Houston is who to call.
Giles was directed to an application for help under the Houston Public Works Sidewalk Program, which constructs new sidewalks and ramps and improves accessibility for people with disabilities.
The Houston Public Works Sidewalk Program constructs new sidewalks and ramps along streets leading to schools, major thoroughfares and improves accessibility for people with disabilities.
Now, with our help filling out the application, her paperwork is on file and she’s hopeful she’s found the solution for the long-standing sidewalk problem.
“And it’s just the runaround, we don’t know what to do, and especially as seniors. We don’t know when we’re not computer savvy," Giles said.
If you’re facing similar uncertainty, you should check your county appraisal district website to see if your municipality falls within a city or a county.
MISSOURI CITY, Texas – Jubilee at Texas Parkway, the senior living complex in Missouri City that KPRC 2 has been reporting on for the past few weeks due to ongoing elevator outages, has been hit with a $381,400 penalty from the Texas Department of Licensing and RegulationOn Friday, the Texas Department of Licensing and Regulation said it has issued a Notice of Alleged Violation (NOAV) to the apartment complex that houses seniors and tenants with disabilities for “operating outside of the standards and cod...
MISSOURI CITY, Texas – Jubilee at Texas Parkway, the senior living complex in Missouri City that KPRC 2 has been reporting on for the past few weeks due to ongoing elevator outages, has been hit with a $381,400 penalty from the Texas Department of Licensing and Regulation
On Friday, the Texas Department of Licensing and Regulation said it has issued a Notice of Alleged Violation (NOAV) to the apartment complex that houses seniors and tenants with disabilities for “operating outside of the standards and codes required for elevators in Texas.”
The $381,400 fine comes after extensive reporting on the issue by KPRC 2 reporter Rilwan Balogun, who learned that residents had been dealing with non-working elevators, safety, and maintenance concerns at the property since early May.
Rilwan learned that some resident had been left stranded in their apartments for weeks, while others had been forced to take multiple flights of stairs for daily activities and medical appointments. This prompted a response from Houston area leaders like Congressman Al Green and the launch of a state investigation into the property’s safety violations.
Congressman Green toured the property and demanded a meeting with the property owners and management, which was ultimately denied.
Last week, on June 20, the owners of the property responded after weeks of our reports and an outcry from the community, saying they were deploying a full-time onsite care team for the building and also offering free relocation.
Despite their response and promises, the Texas Department of Licensing and Regulation says no elevators at the complex are currently working, and the building owners, Gardner Capital, have reported the issue to TDLR as out of service. Also, they said neither elevator has been reported as having had a safety inspection every 12 months as required by state law.
TDLR released the following statement regarding the fine, in part:
“The building owner is responsible for obtaining a Certificate of Compliance for each elevator and escalator in a building, and for posting it in a conspicuous place. When an elevator is placed out of service, a building owner must notify TDLR within 30 days.
“During an investigation into the complaints received in early May, TDLR found that neither elevator on site has a current Certificate of Compliance and they have not had one for 1,557 days. The investigation also found that inspection reports for the elevators have not been filed with TDLR for 1,557 days.
“TDLR prosecutors are alleging the following violations:
“The Texas Occupations Code authorizes TDLR to assess administrative penalties of up to $5,000 per day per violation. The Department’s Enforcement Plan provides for an administrative penalty:
“Jubilee at Texas Parkway must immediately bring the building’s elevator equipment into full compliance by obtaining a current Certificate of Compliance for all equipment related to the violations or TDLR could seek an Emergency Shutdown Order for the elevators at the site.”
KPRC 2 has since reached out to Gardner Capital for a response. At the time of this writing, we have not heard back.
We also learned that the Texas Department of Housing and Community Affairs issued violations against Jubilee. The apartment complex has until July 2 to fix the elevators, or they will start issuing fines.
TDCHA issued the following statement:
TDHCA is aware of the unacceptable property conditions that exist at Jubilee at Texas Parkway. The property owner has been issued a Notice of Noncompliance, per 10 TAC 10.621 Violations of the National Standards for the Physical Inspection of Real Estate or Local Codes (NSPIRE). The issuance was given on June 25, and the owner has five days to correct the issue of noncompliance (per the rule previously mentioned). That deadline is July 2, 2025. The matter will also be referred to TDHCA’s Enforcement committee where the owner could face fines and/or possible debarment measures.
In short:
The Texas senior living complex faced $381,400 in fines due to inoperable elevators leaving residents stranded. One of the elevators was repaired Friday night.MISSOURI CITY, Texas — The Texas Department of Licensing and Regulation has issued a $381,400 administrative penalty against the Jubilee at Texas Parkway, a senior living complex. Residents have reportedly been stranded on upper floors for nearly two months due to inoperable elevators.A resident tells KHOU 11 that one of the elevators was restored to working order F...
The Texas senior living complex faced $381,400 in fines due to inoperable elevators leaving residents stranded. One of the elevators was repaired Friday night.
MISSOURI CITY, Texas — The Texas Department of Licensing and Regulation has issued a $381,400 administrative penalty against the Jubilee at Texas Parkway, a senior living complex. Residents have reportedly been stranded on upper floors for nearly two months due to inoperable elevators.
A resident tells KHOU 11 that one of the elevators was restored to working order Friday night.
This comes after residents on upper floors told KHOU 11 News they have been unable to leave their rooms since early May.
“This is a very large amount of money, and it’s an indication of seriously we’re taking this issue,” TDLR spokesperson Tela Mange said in an exclusive interview Friday with KHOU 11's Orko Manna. “It’s certainly concerning that this facility has been operating for a number of years and has not had the required certificate of compliance.”
According to TDLR, neither of the complex's elevators is currently working, and the building owner has not reported them as out of service as required by state law.
The agency’s investigation found multiple violations tied to inspection, reporting, and maintenance requirements:
The building owner is legally responsible for keeping elevators up to code, having annual inspections, posting a Certificate of Compliance, and reporting any out-of-service elevators to TDLR within 30 days.
TDLR noted that one elevator was last inspected in 2023 and the other in 2025, but neither inspection was properly reported to the state. Additionally, neither elevator currently has a valid Certificate of Compliance, which is required for operation.
TDLR says the building owner must now bring the elevators into full compliance and obtain valid Certificates of Compliance for both units. If corrective action is not taken, the agency may pursue an Emergency Shutdown Order.
“They need to come into compliance as soon as possible, so in other words, the elevators at the facility need to be in operation and useable by the residents as soon as possible,” Mange said. “The next steps will be that they respond and say either, hey, we fixed the problem, we haven’t been able to fix the problem, here’s what’s going on, and then we’ll go from there. It’s possible that they could negotiate a much lower assessment if they are able to bring their property into compliance and to fix all the issues that have been going on.”
The complex’s owner has 20 days from receiving the Notice of Alleged Violation to request a hearing with the State Office of Administrative Hearings. If no hearing is requested, TDLR may issue a default order imposing penalties and sanctions.
The agency’s enforcement process allows for settlement offers and outlines options for respondents who wish to contest or appeal the decision.
KHOU 11 will provide updates as this case continues through the state’s enforcement process.
KHOU 11 spoke to Jubilee residents Betty Benford and Myrtle Welcome this week, who both live on the second floor, to get their thoughts on the state taking action.
Benford, who has been speaking out against the broken elevators to help her wheelchair-bound husband, said she prays the TDLR notice means the complex will take quicker action.
“All I can hope for is that. I pray that they see the error of their way, of not taking care of the people that they built this complex for,” Benford said, expressing gratitude to the TDLR. “I am thankful that someone else is seeing the plight of us.”
Welcome agreed, stating, “I hope it leads to a solution for them to be better landlords, to think about their tenants, have compassion.”
The public relations team for the Jubilee's management company, Asset Living, would not directly comment about the TDLR alleged violation notice or fines. However, they provided the following statement Friday:
“At Asset Living, the mobility and well-being of our residents remain our priority. We are aware of the significant inconvenience caused by elevator outages at our communities, and we deeply empathize with the frustration this has caused.
We want to assure our residents that we are actively working closely with the city, property owners, and our elevator service provider, Elevators of Beaumont. Together, we are implementing a strategic plan designed to expedite repairs and restore full elevator service as quickly and safely as possible.”
For the first time, KHOU 11 also heard Friday from Elevators of Beaumont about what it was doing to solve the elevator issues. President Brett Stark said, in a statement:
“Our technicians have been actively working to identify every possible way to accelerate repairs. This includes sourcing hard-to-find parts, repurposing compatible components from other elevator units, and navigating ongoing supply chain challenges with urgency. These repairs are a top priority for our team, and we are working diligently to repair the site's elevator as fast as possible.”
State Senator Boris Miles sent a statement regarding the latest updates on the Jubilee elevators, saying:
“It is unacceptable and unconscionable that the elevators at Jubilee at Texas Parkway, a senior independent living facility, have been out of service for nearly two months! Our seniors are the most vulnerable members of our community, and those living in this facility have been left with nothing but excuses.
When my office was contacted about this issue, I reached out to the owner of Jubilee, Gardner Capital, but received no response. To find solutions, I collaborated with Congressman Al Green and Missouri City Council Member Jeffrey L. Boney. Despite violation notices issued by Missouri City, the elevator service was still not restored. I then escalated the matter to the Texas Department of Licensing and Regulation, which imposed over $300,000 in fines on this housing project.
Changes must be made, and those responsible for senior living facilities must be held accountable. We cannot allow these facilities, especially those serving our seniors, to take advantage of our most vulnerable citizens. I will continue to put pressure on the Jubilee management company and its owner until the power to the elevators is restored.
In the future, I plan to work on legislation in the next legislative session aimed at protecting our most vulnerable residents by addressing these issues within senior independent living facilities.”
Missouri City Council Member Jeffrey L. Boney, who has also been very involved with getting residents solutions, told KHOU 11 that the citations and fines from the city are ongoing.
“We’re continuously, as long as the elevators are out, we’re continuously fining and citing them. Nothing changes from that perspective. We gave authority to our city attorney to file a civil lawsuit if necessary,” Boney said.
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