The Boylans paid over $3,500 to Building with Faith Construction last December for a bathroom remodel, but never had work done.
NAPOLEON, Ohio — Almost a year after paying a contractor who never finished the job, a Napoleon family finally has the accessible bathroom they had hoped would make daily life easier for their daughter.
Lisa Boylan put down a $3,532 deposit in December 2023 with Joseph Schlosser, owner of Building with Faith Construction, to remodel the family’s bathroom for her daughter Molly, who uses a wheelchair.
But months passed without progress, leaving the Boylans stuck with a bathroom that was difficult and sometimes painful to use.
“It wasn’t working for her,” Boylan said. “It made it hard for me to want to give her a bath sometimes because it’s like, 'oh, this is gonna hurt me.'”
The Boylans were one of multiple families across northwest Ohio who came forward earlier this year, saying they had paid Schlosser for work that was either not done correctly or never completed at all.
Schlosser was sentenced in August in Henry County to five years of probation and ordered to pay more than $158,000 in restitution to nine victims.
Boylan says she has not heard from Schlosser since.
“No, nothing,” she said when asked if she ever received an apology or explanation.
WTOL 11 has reached out to Schlosser for comment but has yet to receive a response.
Even after the sentencing, the family still needed the remodel they paid for.
That’s when Gearig Floors in Wauseon stepped in. Co-owners Bill and Jolene Gearig agreed to take on the job, fully reworking the bathroom to make it accessible for Molly.
“We got to get something done and make it right,” the Gearigs said.
Their team widened the walls, removed the old tub, installed new tile and fixtures, and ensured the space was safe and functional. Communication, they said, was a priority.
“We always communicate with the customer to try to make everybody happy in the end to make sure we finish the job the best that we can,” they said.
The project cost the Boylans around $10,000 total. However, a GoFundMe helped pay back nearly all of the money they lost to Schlosser.
With the remodel complete, the family says they’re finally able to move forward. Boylan hopes others learn from their experience.
“Don’t just look at online reviews,” she said. “Talk to people in the community who’ve actually had work done.”