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About
Always Best Care 

Trusted and Reliable Senior Care Services

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Always Best Care Values

Our Mission, Vision & Promise

What drives our passion for expert care services

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Our Mission

To support our clients and their loved ones by providing the most reliable care services

Our Vision

To work as a united team providing the best senior care in the world, with the broadest range of services, and the most loving and consistent care anywhere

 

Our Promise

We are committed to providing you with the best care for your specific needs

A VISION, A BELIEF, AND A GOAL

Our Story

In the mid-1990’s, just outside of Sacramento, California, Michael Newman felt frustrated by the lack of resources for seniors in his community. An owner and operator of facilities for seniors, he saw many seniors and their loved ones arrive at his facilities confused and overwhelmed after trying to find the right assisted living community. This frustration eventually shaped his vision: To create a company that would serve seniors in the community by providing trusted care, compassionate support, and professional advice.

In 1996, Michael acted on his vision and founded Always Best Care. Since that time, Always Best Care has become one of the nation’s leading providers of non-medical in-home care, senior living referral services and home health care. Always Best Care was formed with the belief and agenda of taking the burden off of the families’ shoulders and putting it on our own. People with passion have made Always Best Care what it is today. Although times may change, our foundation never will.

Michael Newman believes that a successful senior care company is built on successful relationships at every level, in all directions. The things that make every relationship work make business relationships work too – caring, trust, respect, and communication. These are the values that guide our relationships with our clients, franchisees, employees, vendors, our community, and everyone we touch. Caring relationships are the foundation of our work – a sincere concern for the betterment of life that goes beyond just doing what is required, but doing the most we can for the seniors entrusted to our care.

Always Best Care began franchising in 2007 and today provides services through a network of more than 225 franchised territories across the United States and Canada.

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ABOUT US

Welcome to Always Best Care of Utah County

Since 1996, Always Best Care has helped thousands of families with non-medical in-home care and assisted living referral services. In select markets we’ve also added skilled home care for clients that suffer from illness or injury.

Our passion for helping people maintain a safe, independent and dignified lifestyle represents the strong foundation of Always Best Care. Every client receives extraordinary care in an inspiring environment with caring and compassionate people. Our Care Coordinators have worked with thousands of seniors across the country, and we’re always ready to help you!

Our vision:

The Always Best Care resources include an extensive library to help you make better informed decisions on senior care and more. Our vision is to work as a united TEAM providing the best senior care in the world – with the broadest range of services, and the most loving and consistent care anywhere.

Service coverage

Always Best Care Senior Services provides senior care in Utah County and surrounding communities.

Call today 385-312-8225
Or email [email protected]

350 E. Center Street Provo, UT 84606

Always Best Care combines national strength and standards with local accessibility and personal service. Henry and Julie Lee are the owners of Always Best Care Utah County and take great pride in helping families care for their loved ones. Our entire team has your loved ones best interest at heart, and we'll ensure that exceptional service and care is provided to all. Our caregivers are carefully screened, thoroughly trained and insured to provide the safest and highest level of care. We have strong relationships with area hospitals, social workers, senior communities and senior resources across our communities. We are ready and willing to serve all your special care needs today!

Care consultation

The first step in our process includes a personal consultation with a Care Coordinator. In our meeting we will thoroughly discuss your care needs, create a detailed care plan, and work with you on financing and logistics.

The meeting will consist of:

  • A thorough discussion of your care needs
  • A highly detailed personal care plan
  • A discussion with you, or your loved one to determine how best to meet your requirements
  • Assistance with billing of insurance providers

Individual care plans are constantly being assessed and updated to meet physical, social, emotional and intellectual needs of our clients.

We know that exceptional service sets us apart from all other home care companies. All of our team members and caregivers receive comprehensive training before being assigned to a care plan. Our standard is that "we only hire care providers we would have care for our own loved ones."

Always Best Care provides in-home care services from as little as one hour per day up to 24-hour care, and up to 7 days a week. Whatever your care needs are, Always Best Care is there for you.

Some key home care services we provide include:

  • Activities of daily living (dressing, personal care, bathing, incontinence care)
  • Meals cooked and served (for you and your spouse)
  • Transportation (medical appointments, errands, shopping, etc.)
  • Domestic services (laundry, cleaning, etc.)
  • Facilitate social outings and help maintain personal freedom

Please let one of our Care Coordinators meet with you to discuss your needs and to assist in developing a personalized care plan specific to the level of care you need.

Take the first step with us – contact your local Always Best Care representative today.

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Our Advantage

Benefits of
Always Best Care
Senior Services

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Team of Caring People

We are a team of caring and compassionate people working together to provide the best possible care for you and your loved ones

Care at Each Step of the Way

We have worked with thousands of seniors and their families across the U.S. and Canada, providing the best service each step of the way

Proven Track Record of Success

Our team of professional caregivers has a proven track record of providing expert care to seniors and people with specific needs

serving you

Service Coverage

Your local Always Best Care team helps families throughout Provo and surrounding areas

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ALWAYS THERE FOR YOU ALWAYS BEST CARE

Tailored to Your Needs

Always Best Care In Home Care Services

Personal Care Services

  • 24-Hour Care​
    Always Best Care helps you find the perfect round-the-clock in-home care plan to fit your loved one’s circumstances and needs. 24-hour care is support that is available to anyone who needs extra help to carry on living at home. It can include help with shopping, cooking, cleaning, washing, dressing and all other daily tasks. The need for 24-hour care can be prompted by accident, illness, dementia, frailty, disability, or frailty caused by the aging process.
  • Bathing, Grooming
    & Dressing​
    Bathing, dressing and grooming play a large role in a senior’s daily routines. Maintaining good personal hygiene can be vital in preventing sickness, while dressing can impact an elderly individual’s self-esteem. Grooming and dressing are integral to the activities of daily living.
  • Cognitive Impairments​​
    Cognitive impairment is not an illness, but a description of someone’s condition. It means they have trouble with things like memory or paying attention. They might have trouble speaking or understanding. And they might have difficulty recognizing people, places or things, and might find new places or situations overwhelming.
  • Companionship​​
    Companionship care is primarily emotional support and companionship for seniors who are generally healthy and who want to remain independent at home.
  • Errands & Transportation​​
    Help with errands, shopping, and transportation falls under the category of Instrumental Activities of Daily Living (IADLs). These skills are necessary in order to live independently and that all of us do once we are up, out of bed, dressed, and ready to start our day. Transportation services for seniors can help maintain a level of independence without the need for the senior to drive themselves.
  • Escort to Activities​
    Escorting a senior to activities can help them if they feel unsafe or uncomfortable in public without accompaniment. Many trips are often used to assist seniors to utilize the services of health professionals and agencies that they otherwise would not be able to access.
  • Hospice
    Support / End-of-Life​​
    Hospice care is for people who are nearing the end of life. The services are provided by a team of health care professionals who maximize comfort for a person who is terminally ill by reducing pain and addressing physical, psychological, social and spiritual needs.
  • Hospital to Home​​
    Following a discharge from the hospital, the first three days are critical. During this time frame and beyond, the support given to a senior and their family play a vital role in the recovery process at home. A hospital-to-home program offers a comprehensive and flexible solution that can provide the physical and emotional support needed to recover safely and comfortably.
  • Incontinence / Toileting​​
    There are several types of incontinence, which include overflow incontinence, transient incontinence, stress incontinence, urge incontinence, and knowing a little about the different types can help the caretaker and the family make the best decisions about what levels of toileting assistance should be included in the care plan of their loved one.
  • Laundry Services​​
    For seniors, laundry can be a challenge. As people age, they may have less energy and stamina. One of the biggest benefits of laundry services is that they can help seniors stay independent. Laundry services can also help keep seniors healthy by ensuring the are wearing clean clothing.
  • Light Housekeeping​​
    Light housekeeping includes things like watering the plants, dusting of surfaces and knickknacks, as well as picking up newspapers, magazines and other clutter. It includes emptying the trash, vacuuming and sweeping of main walk areas. It can also include organizing drawers, shelves and closets. In a nutshell light housekeeping is completing the specific tasks required to tidy up areas that a client uses. Examples of what a light housekeeping service does not include are heavy-duty cleaning tasks that require moving heavy furniture, washing windows, cleaning carpets, or scrubbing floors. Nor does it cover outside chores, such as shoveling snow off sidewalks, raking, or mowing the grass.
  • Live-In Care​​
    Live-in care is for seniors who need around-the-clock assistance from a caregiver. Assistance is generally non-medical and includes such tasks as medication management, shopping, and assistance with activities of daily living (ADL). Though caregivers sleep at the senior’s residence, they generally aren’t required for assistance at night.
  • Meal Preparation​
    Meal preparation and eating healthy and nutritional food is important for seniors. Meal preparation assistance for the elderly is not just about cooking, but involves so much more. Maintaining a regular and consistent schedule can also play a role in emotional and physical health.
  • Medication Reminders​
    Medication reminders are a nonmedical service provided by a caregiver or a Certified Nurse Assistant (CNA). CNAs do not administer medications, or speak with a doctor or pharmacist about a senior’s medicine or regime—but they do ensure medication safety and regularity.
  • Mobility​
    Mobility is the ability to move or walk freely and easily — is critical for functioning well and living independently. As we age, we may experience changes to our mobility. There are many reasons for these changes, including changes in gait (how we walk), balance, and physical strength.
  • Nutrition Monitoring​​
    Nutrition is an important element of health in the older population and affects the aging process. The prevalence of malnutrition is increasing in this population and is associated with a decline in functional status, impaired muscle function, decreased bone mass, immune dysfunction, anemia, reduced cognitive function, poor wound healing, delayed recovery from surgery, higher hospital readmission rates, and mortality.
  • Overnight Care​​
    Overnight care revolves around a multitude of services which may include help using the restroom in the middle of the night, providing fluids and snacks in the evening, and assisting with preparing for bed. Elderly individuals may also receive help with transfer assistance throughout the night. Overnight caregivers can also prepare breakfast and offer morning care.
  • Safety Supervision​​
    Because more accidents occur inside the home than anywhere else, seniors and their caregivers must do everything in their power to make sure their homes are as safe and secure as possible. Some of the steps that can be taken to ensure homes are safe for seniors and their families include removing clutter, adding better lighting, rearranging cabinets and drawers, and assessing the safety risks of the bathroom.
  • Technology Assistance​​
    Technology can help the elderly live independently for longer by facilitating preventive care, early detection of, and response to, emerging health issues, as well as timely support for daily tasks. Technology offers a wide range of benefits to older adults. Seniors who use technology can also feel more connected to others, can be better engaged in the community and world around them, and be more informed about current events.
MEET OUR TEAM
Our Team of Experts

Committed to Providing the Best Care & Support

Experienced Healthcare and Caregiving Professionals
  • Henry Lee, MBA

    Henry Lee, MBA

    Owner & Administrator
    View Full Bio
  • Julie Lee

    Julie Lee

    HR and Operations Manager
    View Full Bio
  • Smita Bijoor

    Smita Bijoor

    Marketing Manager
    View Full Bio
  • MaKell Murdoch

    MaKell Murdoch

    Administrative Assistant
    View Full Bio
  • Mary (Katy) Larson, RN

    Mary (Katy) Larson, RN

    Registered Nurse
    View Full Bio
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TESTIMONIALS

“Emily and I (Nolan) are very grateful you all gave us the opportunity to work here. We had excellent experiences with management, caregivers, and our clients. We are thankful for your patience with our schedules and experience. We have learned a lot from being here, and we hope that our experiences from being here can be for our future benefit. We’d recommend working at ABC to our friends because of the great experiences we’ve had her. Emily and Nolan”

Emily W.
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TESTIMONIALS

“I have used this company for a few of my residents. They take such good care of their clients and do such a good job at taking the time with each and every one of them. They go above and beyond for their clients. I’d definitely recommend them!”

Kaylee N.
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TESTIMONIALS

“I can’t say enough about Always Best Care. Henry and his staff was there from the start to help me find a sitter. I was in a position where I needed immediate help and they came through. His staff was caring and responsible. They helped me through a very difficult time.”

Judy R.
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TESTIMONIALS

“They were wonderful watching my husband why I had to work stayed right with him so he didn’t fall”

Susan T.
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“I work with Always Best Care and it’s been an amazing experience for me. I have learned so much about not only our patients we help, but the compassionate hard working people that are behind it all. I’m so grateful to work with such a caring, kind and helpful company they really do treat you like family❤. Not only are they giving back each day to patients who need them they are kind and caring to their employees as well. I love working for this company!”

Rachel J.
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TESTIMONIALS

“Amazing staff! I am so glad to have found Always Best Care, it is a blessing. I live 300 miles away from my elderly parents and cannot always travel, it’s comforting to know that my parents are in great hands and that I don’t have to worry about them. The staff is well trained and the management goes above and beyond to meet your needs. I think of them as angels in disguise!”

Frenchy
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TESTIMONIALS

“I’m so glad we found Always Best Care to help our family take care of my grandpa! They have been amazing to work with. It’s such a relief to find a company that has open communication and cares about their clients and the clients family, too!”

Cass C.
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“I have used the services of Always Best Care since Sept. 2021. I have been very pleased with the attentive care they have given my husband. They have been flexible, accommodating, and gone the extra mile helping with my husband’s needs. As an example, I was away for the day and I was called by the caregiver that my husband was not doing well. I came home and we decided to take him to the emergency room. The caregiver came with us and stayed at the hospital for hours. He was released with the medication he needed for his recovery and she helped bring him home and get him settled before she left. This was way into the night and passed her normal working hours. One of my requests before hiring on a Senior Service was that the caregivers enjoyed their job and enjoyed working with challenging patients. I use their service six days a week and every caregiver has been kind, compassionate, and hard working. I really have been pleased.”

shawn P.
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TESTIMONIALS

“Always Best Care is amazing! All of the caregivers are professional and provide the best care. I have tried multiple different agencies in the area for help with my grandmother and none have been as attentive and helpful as ABC”

Haley S.
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“Great staff. Working around my schedule and always there when I need them.”

timeshare T.
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TESTIMONIALS

“Always best care has the most genuine team I’ve ever seen. They go above and beyond providing amazing care for the elderly with the help of trustworthy caregivers! They work as a team which makes the environment of there company so unique. Thank you always best care you have been amazing.”

Melissa M.
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TESTIMONIALS

“Always best care has the most genuine team I’ve ever seen. They go above and beyond providing amazing care for the elderly with the help of trustworthy caregivers! They work as a team which makes the environment of there company so unique. Thank you always best care you have been amazing.”

Anais G.
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“They really care about their clients and staff, fast turnaround and superb care”

St. G.
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“The owners and staff at Always Best Care are so professional and friendly! With aging parents, it’s so nice to have the staff here to step in and help with caring for them. They are able to set everything up so quickly and provide the care when we need it! We are so happy we found out about them!!”

Melissa H.
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“The staff are exceptional and truly have their patients best interest in mind. Grateful to have found a company that will care for my loved ones in a way I would myself. Thank you!!!”

Katy S.
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“Always Best Care Senior Services have organized and caring faculty and staff. They genuinely care for their clients and want to help them in the best way possible. We are so happy with the services they provide.”

Anja K.
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“Great place to work. They are very helpful and also fast to respond to any questions that I have. Thank you ABC!”

Frances L.
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TESTIMONIALS

“I’m so happy to have Always Best Care as a resource for us when we need more help with our aging parents. The office staff and owners are very professional and kind and they seem to be extremely careful in hiring staff that reflect the same values. I feel safe in trusting the caregivers. It’s a huge relief to know that we have someone else who can help fill in when we can’t be there or our parents just need more help than we can give.”

Amy N.
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TESTIMONIALS

“Great to work with, caring, compassionate and willing to work with different situations! They take time to understand needs to accommodate the best way to help! They are trustworthy, dependable and a business you can count on!!????”

M S.
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TESTIMONIALS

“The caregivers and staff at Always Best Care of St George are top notch. I highly recommend them for in home senior care services!”

Carrie W.
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TESTIMONIALS

“I’m so happy to have Always Best Care as a resource for us when we need more help with our aging parents. The office staff and owners are very professional and kind and they seem to be extremely careful in hiring staff that reflect the same values. I feel safe in trusting the caregivers. It’s a huge relief to know that we have someone else who can help fill in when we can’t be there or our parents just need more help than we can give.”

Amy N.
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TESTIMONIALS

“Friendly and knowledgeable staff!”

David E.

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