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About
Always Best Care 

Trusted and Reliable Senior Care Services

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Always Best Care Values

Our Mission, Vision & Promise

What drives our passion for expert care services

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Our Mission

To work as a united team providing the best senior care in the world, with the broadest range of services, and the most loving and consistent care anywhere

Our Vision

To be the leader in compassionate senior care

 
 
 
 

Our Promise

We are committed to providing you with the best care for your specific needs

A VISION, A BELIEF, AND A GOAL

Our Story

In the mid-1990’s, just outside of Sacramento, California, Michael Newman felt frustrated by the lack of resources for seniors in his community. An owner and operator of facilities for seniors, he saw many seniors and their loved ones arrive at his facilities confused and overwhelmed after trying to find the right assisted living community. This frustration eventually shaped his vision: To create a company that would serve seniors in the community by providing trusted care, compassionate support, and professional advice.

In 1996, Michael acted on his vision and founded Always Best Care. Since that time, Always Best Care has become one of the nation’s leading providers of non-medical in-home care, senior living referral services and home health care. Always Best Care was formed with the belief and agenda of taking the burden off of the families’ shoulders and putting it on our own. People with passion have made Always Best Care what it is today. Although times may change, our foundation never will.

Michael Newman believes that a successful senior care company is built on successful relationships at every level, in all directions. The things that make every relationship work make business relationships work too – caring, trust, respect, and communication. These are the values that guide our relationships with our clients, franchisees, employees, vendors, our community, and everyone we touch. Caring relationships are the foundation of our work – a sincere concern for the betterment of life that goes beyond just doing what is required, but doing the most we can for the seniors entrusted to our care.

Always Best Care began franchising in 2007 and today provides services through a network of more than 225 franchised territories across the United States and Canada.

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ABOUT US

Welcome to Always Best Care of Winston-Salem and Lexington

Since 1996, Always Best Care has helped thousands of families with non-medical in-home care and assisted living referral services. In select markets we’ve also added skilled home care for clients that suffer from illness or injury.

Our passion for helping people maintain a safe, independent and dignified lifestyle represents the strong foundation of Always Best Care. Every client receives extraordinary care in an inspiring environment with caring and compassionate people. Our Care Coordinators have worked with thousands of seniors across the country, and we’re always ready to help you!

Our Vision:

The Always Best Care resources include an extensive library to help you make better informed decisions on senior care and more. Our vision is to work as a united TEAM providing the best senior care in the world with the broadest range of services, and the most loving and consistent care anywhere.

Service coverage

Always Best Care proudly serves: Winston-Salem, Kernersville, Lexington, Advance, Mocksville, Walkertown, Colax and Oak Ridge

Call today at 336-654-5001
Or email [email protected]

802 Birch Lane, Suite B, Kernersville, NC 27284

Always Best Care combines national strength and standards with local accessibility and personal service. Joanne Pizzuto and Gina Ward, the owners of Always Best Care-Winston-Salem, are local residents and take great pride in helping families care for their loved ones. Our goal is to join your family's journey and provide the absolute best care plan for your loved one. Our entire team has your loved ones best interests at heart, and we'll ensure that exceptional service and care is provided to all family members. All of our caregivers are carefully screened, thoroughly trained and insured to provide the safest and highest level of care. We have strong relationships with area hospitals, social workers, senior communities and senior resources across our communities. We are ready and willing to serve all your special care needs today!

Care Consultation

The first step in our process includes a personal consultation with a Care Coordinator at no charge to you. In our meeting, we will thoroughly discuss your care needs, create a detailed care plan, and work with you on financing and logistics.

The first step in our process includes a care personal consultation with an ABC Care Coordinator. The meeting will consist of:

  • A thorough discussion of your care needs
  • A highly detailed personal care plan
  • A discussion with you, or your loved one to determine how best to meet your requirements
  • Assistance with billing of insurance providers

Individual care plans are constantly being assessed and updated to meet physical, social, emotional and intellectual needs of our clients.

We know that exceptional service sets us apart from all other home care companies. All of our team members and caregivers receive comprehensive training before being assigned to a care plan. Our standard is that "we only hire care providers we would have care for our own loved ones."

Always Best Care provides in-home care services from as little as one hour per day up to 24-hour care, and up to 7 days a week. Whatever your care needs are, Always Best Care is there for you.

Some key home care services we provide include:

  • Activities of daily living (dressing, personal care, bathing, incontinence care)
  • Meals cooked and served (for you and your spouse)
  • Transportation (medical appointments, errands, shopping, etc.)
  • Domestic services (laundry, cleaning, etc.)
  • Facilitate social outings and help maintain personal freedom

Please let one of our Care Coordinators meet with you to discuss your needs and to assist in developing a personalized care plan specific to the level of care you need.

Take the first step with us – contact your local Always Best Care representative today.

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Our Advantage

Benefits of
Always Best Care
Senior Services

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Team of Caring People

We are a team of caring and compassionate people working together to provide the best possible care for you and your loved ones

Care at Each Step of the Way

We have worked with thousands of seniors and their families across the U.S. and Canada, providing the best service each step of the way

Proven Track Record of Success

Our team of professional caregivers has a proven track record of providing expert care to seniors and people with specific needs

serving you

Service Coverage

Your local Always Best Care team helps families throughout Kernersville and surrounding areas

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ALWAYS THERE FOR YOU ALWAYS BEST CARE

Tailored to Your Needs

Always Best Care In Home Care Services

Personal Care Services

  • 24-Hour Care​
    Always Best Care helps you find the perfect round-the-clock in-home care plan to fit your loved one’s circumstances and needs. 24-hour care is support that is available to anyone who needs extra help to carry on living at home. It can include help with shopping, cooking, cleaning, washing, dressing and all other daily tasks. The need for 24-hour care can be prompted by accident, illness, dementia, frailty, disability, or frailty caused by the aging process.
  • Bathing, Grooming
    & Dressing​
    Bathing, dressing and grooming play a large role in a senior’s daily routines. Maintaining good personal hygiene can be vital in preventing sickness, while dressing can impact an elderly individual’s self-esteem. Grooming and dressing are integral to the activities of daily living.
  • Cognitive Impairments​​
    Cognitive impairment is not an illness, but a description of someone’s condition. It means they have trouble with things like memory or paying attention. They might have trouble speaking or understanding. And they might have difficulty recognizing people, places or things, and might find new places or situations overwhelming.
  • Companionship​​
    Companionship care is primarily emotional support and companionship for seniors who are generally healthy and who want to remain independent at home.
  • Errands & Transportation​​
    Help with errands, shopping, and transportation falls under the category of Instrumental Activities of Daily Living (IADLs). These skills are necessary in order to live independently and that all of us do once we are up, out of bed, dressed, and ready to start our day. Transportation services for seniors can help maintain a level of independence without the need for the senior to drive themselves.
  • Escort to Activities​
    Escorting a senior to activities can help them if they feel unsafe or uncomfortable in public without accompaniment. Many trips are often used to assist seniors to utilize the services of health professionals and agencies that they otherwise would not be able to access.
  • Hospice
    Support / End-of-Life​​
    Hospice care is for people who are nearing the end of life. The services are provided by a team of health care professionals who maximize comfort for a person who is terminally ill by reducing pain and addressing physical, psychological, social and spiritual needs.
  • Hospital to Home​​
    Following a discharge from the hospital, the first three days are critical. During this time frame and beyond, the support given to a senior and their family play a vital role in the recovery process at home. A hospital-to-home program offers a comprehensive and flexible solution that can provide the physical and emotional support needed to recover safely and comfortably.
  • Incontinence / Toileting​​
    There are several types of incontinence, which include overflow incontinence, transient incontinence, stress incontinence, urge incontinence, and knowing a little about the different types can help the caretaker and the family make the best decisions about what levels of toileting assistance should be included in the care plan of their loved one.
  • Laundry Services​​
    For seniors, laundry can be a challenge. As people age, they may have less energy and stamina. One of the biggest benefits of laundry services is that they can help seniors stay independent. Laundry services can also help keep seniors healthy by ensuring the are wearing clean clothing.
  • Light Housekeeping​​
    Light housekeeping includes things like watering the plants, dusting of surfaces and knickknacks, as well as picking up newspapers, magazines and other clutter. It includes emptying the trash, vacuuming and sweeping of main walk areas. It can also include organizing drawers, shelves and closets. In a nutshell light housekeeping is completing the specific tasks required to tidy up areas that a client uses. Examples of what a light housekeeping service does not include are heavy-duty cleaning tasks that require moving heavy furniture, washing windows, cleaning carpets, or scrubbing floors. Nor does it cover outside chores, such as shoveling snow off sidewalks, raking, or mowing the grass.
  • Live-In Care​​
    Live-in care is for seniors who need around-the-clock assistance from a caregiver. Assistance is generally non-medical and includes such tasks as medication management, shopping, and assistance with activities of daily living (ADL). Though caregivers sleep at the senior’s residence, they generally aren’t required for assistance at night.
  • Meal Preparation​
    Meal preparation and eating healthy and nutritional food is important for seniors. Meal preparation assistance for the elderly is not just about cooking, but involves so much more. Maintaining a regular and consistent schedule can also play a role in emotional and physical health.
  • Medication Reminders​
    Medication reminders are a nonmedical service provided by a caregiver or a Certified Nurse Assistant (CNA). CNAs do not administer medications, or speak with a doctor or pharmacist about a senior’s medicine or regime—but they do ensure medication safety and regularity.
  • Mobility​
    Mobility is the ability to move or walk freely and easily — is critical for functioning well and living independently. As we age, we may experience changes to our mobility. There are many reasons for these changes, including changes in gait (how we walk), balance, and physical strength.
  • Nutrition Monitoring​​
    Nutrition is an important element of health in the older population and affects the aging process. The prevalence of malnutrition is increasing in this population and is associated with a decline in functional status, impaired muscle function, decreased bone mass, immune dysfunction, anemia, reduced cognitive function, poor wound healing, delayed recovery from surgery, higher hospital readmission rates, and mortality.
  • Overnight Care​​
    Overnight care revolves around a multitude of services which may include help using the restroom in the middle of the night, providing fluids and snacks in the evening, and assisting with preparing for bed. Elderly individuals may also receive help with transfer assistance throughout the night. Overnight caregivers can also prepare breakfast and offer morning care.
  • Safety Supervision​​
    Because more accidents occur inside the home than anywhere else, seniors and their caregivers must do everything in their power to make sure their homes are as safe and secure as possible. Some of the steps that can be taken to ensure homes are safe for seniors and their families include removing clutter, adding better lighting, rearranging cabinets and drawers, and assessing the safety risks of the bathroom.
  • Technology Assistance​​
    Technology can help the elderly live independently for longer by facilitating preventive care, early detection of, and response to, emerging health issues, as well as timely support for daily tasks. Technology offers a wide range of benefits to older adults. Seniors who use technology can also feel more connected to others, can be better engaged in the community and world around them, and be more informed about current events.
MEET OUR TEAM
Our Team of Experts

Committed to Providing the Best Care & Support

Experienced Healthcare and Caregiving Professionals
  • SAMANTHA LOY

    Samantha Loy

    Owner & Agency Director
    View Full Bio
  • JASON LOY

    Jason Loy

    Business Manager
    View Full Bio
  • LESLIE CHRISTIAN

    Leslie Christian

    Client Service Director
    View Full Bio
  • STEPHEN CARLSON

    Stephen Carlson

    Director of Community Relations | Guilford County
    View Full Bio
  • KARLA DIXON

    Karla Dixon

    Director of Community Relations – Alamance
    View Full Bio
  • KELLY KLEIN

    Kelly Klein

    Director of Community Relations – Chapel Hill/Durham
    View Full Bio
  • JACOB NELSON

    Jacob Nelson

    Recruiter
    View Full Bio
  • MACY RAGANS

    Macy Ragans

    Care Coordinator
    View Full Bio
  • BRANDI CRENSHAW

    Brandi Crenshaw

    Director of Quality Care
    View Full Bio
  • ALEXIS HALE

    Alexis Hale

    Care Coordinator
    View Full Bio
  • EMILY MCINTYRE

    Emily McIntyre

    Care Coordinator
    View Full Bio
  • ZY LEWIS

    Zy Lewis

    Care Coordinator
    View Full Bio
  • SHELTON FLOYD

    Shelton Floyd

    Care Coordinator
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  • ASHLEIGH TYREE

    Ashleigh Tyree

    Care Coordinator
    View Full Bio
  • JODI KERN

    Jodi Kern

    After Hours Care Coordinator
    View Full Bio
  • KATHLEEN O’BRIEN

    Kathleen O’Brien

    RN, BSN
    View Full Bio
  • PAM PERRY

    Pam Perry

    RN, BSN
    View Full Bio
  • BEVERLY BENNETT

    Beverly Bennett

    BSN RN
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  • MELANIE POTEAT

    Melanie Poteat

    RN
    View Full Bio
  • RASHIDAH HABEEBULLAH

    Rashidah Habeebullah

    RN
    View Full Bio
  • DEBBIE GRAYSON

    Debbie Grayson

    RN
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  • PAULETTE BURROUGHS

    Paulette Burroughs

    RN, Nurse Educator
    View Full Bio
  • KAILTYN JONES

    Kailtyn Jones

    Administrative Assistant
    View Full Bio
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TESTIMONIALS

“Cody was extremely helpful finding an assisted living facility for our loved one. His guidance and knowledge made an extremely difficult situation easy. He was able to work with our schedule and set everything up. We thank you so much for all your help and for the follow up.”

Lorrie H.
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“Always Best Care (ABC) is a top-notch reliable sitter service covering the Piedmont Triad in NC. Their internal staff is professional and efficient. They are always happy to answer any questions or concerns and they always respond in a very timely manner. ABC has quality sitters who will provide excellent care for your loved one with compassion, whether in a home or in a care facility. Always Best Care is appropriately named because they have “always” provided the “best care” to my mother-in-law, who has dementia. They have been helping her daily for the past three years. We are grateful for ABC’s help!”

Judy R.
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“I worked with Karla Dixon on a referral. Karla was very involved and helped facilitate the meeting and tour. Loved working with her and look forward to our partnership in the future!!!!”

Cindy B.
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“I’ve seen firsthand the excellent care Always Best Care Senior Services provides. Their team is professional, compassionate, and truly dedicated to the well-being of those they serve. I highly recommend their services to anyone who may need them!”

Jessica N.
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“The staff here are compassionate, professional, and truly go above and beyond. You can tell they genuinely care about their clients and their families.”

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“5 stars all the way—professional, compassionate, and reliable. You can tell they genuinely care!”

Tanner C.
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“Great work provided by this company, and great staff to execute their goals!”

Peggy B.
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“To see the work this company puts in to make sure their clients needs are met, means a lot to the community. Having care you can trust means the world to the families in need. From the first interaction over the phone to a smiling face that greets you at the door, this company is great for in home care!”

Robin G.
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“Not only is the care they provide outstanding, but the support from the front office is just as impressive. It’s comforting knowing you can call and talk to someone who genuinely cares and helps guide you through everything.”

Sheila H.
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“It’s rare to find a company where both the caregivers and the office staff are this compassionate. From day one, the entire team made us feel comfortable and answered so many of our questions with guidance.”

Jaylin W.
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“Kaitlyn Jones is absolutely the best. Hands down!”

Amanda B.
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“Quick responses, clear communication, and a very friendly admin team. Everything was handled efficiently and professionally.”

Georgia J.
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“Cody was very helpful getting tours setup for my daughter and me to tour independent living facilities. He contacted the facility and got all the needed information. He kept us well informed of what to expect. I appreciated his services. Cody is very caring.”

Judy E.
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“We thoroughly enjoyed working with Cody while exploring independent living facilities for my mom. He spent time talking with us to learn what my mom was looking for in a place to live during the next chapters of her life and shared a variety of options. He scheduled and accompanied us on the tours. Cody was thorough, patient, kind and answered all of our questions. Even though my mom chose not to pursue independent living at this time, we appreciated the time Cody spent working with us and he will be the first call we make when/if she decides to pursue this route in the future. Thank you Cody!!!!”

Denise N.
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“Great care for your loved ones!”

Shanicka T.
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“They have a good work team very satisfied with their care”

Dee Y.
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“Always Best Care will not disappoint! They truly provide the best service for all of your in home care needs!”

Kyle N.
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“Always Best Care Services has been a wonderful experience, and Leslie Christian was especially helpful throughout the process. She was kind, professional, and took the time to answer questions and make everything feel easy and comfortable. It’s clear that she truly cares and wants to provide the best support possible. I would definitely recommend Always Best Care Services to anyone looking for dependable and compassionate care.”

Morgan P.
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“Absolutely fantastic caregivers, support staff and management. If you ever need any assistance CALL ABC. They were absolutley fabulous for our family.”

Sally M.
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“If you ever get Alexis on the phone, you’re in for a great experience. She’s funny, lively, and full of great energy. I actually caught myself laughing during the call, which almost never happens when calling places. Just a genuinely positive person who makes the conversation easy and enjoyable. Loved the energy! -cora”

Alvis W.
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TESTIMONIALS

“We have had a great start with Always Best Care. They send daily caregivers to help my mother and always follow their well-thought out care plan. Their program is very organized and they are great with communication. Our caregiver, Allison, is especially fabulous … she is ABOVE and BEYOND. She is so thorough, creative, and thoughtful. We feel very lucky to be on her list!”

Mary M.
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“I am very happy with this provider’s service. Cody was our coordinator, and he helped my family and I find a caring, affordable, and beautiful assisted living facility for my mother. He was thorough and kind, keeping us updated with new finds and even helping me into one of the facilities we were touring with an umbrella against the pouring rain. He asked all the right questions, ensuring we found a good fit. After much searching, Cody ultimately discovered the place my mother is at now. Thanks for all the help, Cody!”

Rachel W.
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“Exceptional care and exceptional staff.”

Jason L.
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“You will be amazed with the services and care Always Best Care provides. Their entire team is very responsive, professional, and great to work with. I highly suggest ABC for your loved one in need of in-home care!”

Jacob N.
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“Caregivers are amazing!! They are doing an amazing job with my parents. The scheduling crew is on point with all the scheduling. A++++++++”

Rosss D.

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