Team of Caring Professionals
We are a team of caring and compassionate professionals working together to provide the best possible care for you and your loved ones
Always Best Care, Richmond West combines national strength and standards with local accessibility and personalized service. Lynn and Tim Hancock, the owners of Always Best Care Richmond West are lifelong residents of Richmond, Virginia.
Our philosophy is to treat your parents like our own ensuring exceptional service and care is provided to each family member.
We’re here to help – call your local senior care experts today!
We match our clients with the most appropriate living options
We are a team of caring and compassionate professionals working together to provide the best possible care for you and your loved ones
We have worked with thousands of seniors and their families across the U.S. and Canada, providing the best service each step of the way
Our team of professional caregivers has a proven track record of providing expert care to seniors and people with special needs
We help people with specific needs maintain a safe, independent, and dignified lifestyle with in-home care, senior community referral services and special care services
Discover our services to find the right care solution for you and your loved ones
Expert care services, delivered in the comfort of your home
Referral services designed to help you find the right senior living community
Specialized health monitoring services, powered by advanced healthcare technology
Your local Always Best Care team helps families throughout Henrico and the surrounding areas
ALWAYS THERE FOR YOU ALWAYS BEST CARE
“Outstanding professional service. Highly recommend Lynn Hancock and her team for home care or placement”
“Alden Rice was an absolutely priceless resource during a difficult time. When my sister was”
“Alden & Always Best Care are wonderful to work with. Their knowledge of the local”
“Excellent choices presented tailored to our family needs and done with genuine care, sensitivity and”
“Love having a resource like Always Best Care (Alden Rice) to lead my family through”
“Lynn Hancock was awesome. She was both professional and caring. She assisted my in-laws on”
“Thank you for all your help in the assisted living search. Your knowledge and input”
“Lynn provides a great service to families during what can be a very difficult time.”
“Words can’t express the depth of my gratitude for all you have done for our”
“Words can’t express the depth of my gratitude for all you have done for our”
“Always Best Care has been a life-saver for me in so many different capacities for”
“Lynn and her team are amazingly compassionate and professional. I would highly recommend them to”
“Excellent staff. Attentive and compassionate. Highly recommend!”
“Working with Lynn Hancock was the best experience I ever had in my life. She”
“Compassionate, caring listeners! Very knowledgeable in their field & patient as we ask never questions.”
“Lynn and her team are amazingly compassionate and professional. I would highly recommend them to”
“Compassionate, caring listeners! Very knowledgeable in their field & patient as we ask never questions.”
“Outstanding professional service. Highly recommend Lynn Hancock and her team for home care or placement needs.”
“Alden Rice was an absolutely priceless resource during a difficult time. When my sister was diagnosed with early onset Alzheimer’s Disease, I was living and working full-time in Texas. I had no idea how to find housing in Richmond that would accommodate my sister’s needs and budget. Alden educated me, identified several apartments that would be a good fit for my sister, emailed pricing for all of them and then met us to tour the apartments when I visited Richmond. With Alden’s expert guidance, we found a home for my sister that met her needs. Astonishingly, we did not pay for Alden’s help. The apartments paid the fee to Always Best Care. Alden is a treasure. I could not have done it without her.”
“Alden & Always Best Care are wonderful to work with. Their knowledge of the local senior service provides and ability to match the personal needs with financial capacity is amazing. I have referred two other friends to Alden, and both have come back with glowing reviews as well. The most amazing thing is that all of this wonderful service is free to the families that need help. If you have a loved one that has reached a stage in life that they need additional help in their own home or have to face the reality of not being able to stay at home, Alden & Always Best Care should be your first call.”
“Excellent choices presented tailored to our family needs and done with genuine care, sensitivity and expert knowledge.”
“Love having a resource like Always Best Care (Alden Rice) to lead my family through this process. Being knowledgeable and patient has been two key attributes I have valued in making this difficult decision. Alden always follows up! I highly recommend this service. I wish more people knew about this.”
“Lynn Hancock was awesome. She was both professional and caring. She assisted my in-laws on two occasions to get settled in their living situations. She also worked with a close friend to give a senior parent in home assistance, allowing the family to have peace of mind with the care of their loved one. I highly recommend Lynn and Always Best Care.”
“Thank you for all your help in the assisted living search. Your knowledge and input were invaluable in finding Hermitage. Mom is doing really well. Hospice says she doesn’t need hospice. She has started physical therapy. We feel fortunate that we had already been through their process so she could transfer there from the hospital. Thanks again!”
“Lynn provides a great service to families during what can be a very difficult time. Her knowledge and compassion make her great at what she does!”
“Words can’t express the depth of my gratitude for all you have done for our family, and most of all, for our mom throughout her illness. In fact, I don’t know what we would have done without you! Not only was your true sense of caring and concern so obvious, but you never failed to exhaust every avenue in providing sources of care for my mom, to referring me to Eric and Simon, and generally overseeing every aspect of my mother’s life during her illness. For this, I and my family will be forever grateful.”
“Words can’t express the depth of my gratitude for all you have done for our family, and most of all, for our mom throughout her illness. In fact, I don’t know what we would have done without you! Not only was your true sense of caring and concern so obvious, but you never failed to exhaust every avenue in providing sources of care for my mom, to referring me to Eric and Simon, and generally overseeing every aspect of my mother’s life during her illness. For this, I and my family will be forever grateful.”
“Always Best Care has been a life-saver for me in so many different capacities for at least 7 years….one of their phenomenal staff literally did save my life one time and they have never been anything but compassionate and caring and cannot thank everyone at ABC so much for everything!”
“Lynn and her team are amazingly compassionate and professional. I would highly recommend them to anyone who is looking for someone to care for a family member or to anyone looking into retirement homes for a family member in the Richmond area. Thanks Lynn. You guys are the best!”
“Excellent staff. Attentive and compassionate. Highly recommend!”
“Working with Lynn Hancock was the best experience I ever had in my life. She is very kind considerate. Having her as a boss was truthfully a great experience she helps her employees in times of need. She matches up the right people for each cases accordingly. I would strongly recommend working for Lynn she is the best.”
“Compassionate, caring listeners! Very knowledgeable in their field & patient as we ask never questions. Helping me & my brother tremendously by eliminating confusion & frustration. Advised and presented best options based on our family’s circumstances. A huge blessing & answer to prayer that is providing much relief and assurance as we pursue tough decisions. Lynn is the best!”
“Lynn and her team are amazingly compassionate and professional. I would highly recommend them to anyone who is looking for someone to care for a family member or to anyone looking into retirement homes for a family member in the Richmond area. Thanks Lynn. You guys are the best!”
“Compassionate, caring listeners! Very knowledgeable in their field & patient as we ask never questions. Helping me & my brother tremendously by eliminating confusion & frustration. Advised and presented best options based on our family’s circumstances. A huge blessing & answer to prayer that is providing much relief and assurance as we pursue tough decisions. Lynn is the best!”
Discover our porfolio of technology and special care services, designed to cater to the needs of you and your loved ones.
A complimentary telephone reassurance program that provides companionship to seniors and disabled adults
A computerized balance assessment tool that provides an objective, accurate, and reliable fall risk assessment
Monitoring and reporting of vital health signs and 24/7 access to a clinical call center
The Personal Emergency Response alert system ensures a timely response in case of a medical emergency
Always Best Care helps seniors and their family through the entire process. Our care coordinators are local and have in-depth knowledge of our senior living partners and services.
We are very proud of our awards and recognitions of excellence in the senior care industry
Our passion for helping people maintain a safe, independent and dignified lifestyle represents the strong foundation of
Always Best Care
Our employees are our own – not contractors. Caregivers are thoroughly screened, trained and insured. We are dedicated to exceeding your expectations…always.
Whether you are an experienced caregiver or looking to launch your career, contact us today to learn about opportunities that may be available in your area
Senior care services are for people who need ongoing assistance that cannot easily be provided by their family or friends. Studies show older adults prefer to live independent, non-institutionalized lives, and in-home care is a safe, effective way to provide care in the comfort of one’s own home.
The answer depends on the type of care, the location of care and the level of care that is needed. At Always Best Care, we provide a no obligation care consultation and provide information on many options for paying for home care for you and your loved one.
Our company vision is to work as a united team providing the best senior care in the world, with the broadest range of services, and the most loving and consistent care anywhere. We are dedicated to exceeding your expectations…always
Your Care Coordinator will work with you and your loved one to select the best qualified caregiver for each client. They will carefully review your care plan and try to match the right caregiver with the specific needs of each client. It is our goal and your right to make sure that you and your loved one are completely satisfied with our service and we will bend over backwards to make this happen.
Every Always Best Care location employs all their caregivers, so extensive background and reference checks are conducted. Caregivers are insured for your safety and they all receive extensive training upon being hired and on-going training to keep up with the demand of our industry. What this means for you is that you or your loved one will receive some of the best caregivers our industry has to offer.
The time frame to begin care for a senior will depend on the urgency of the need for the person and family that will be receiving care. That could mean care could start within hours, days or weeks, depending on your needs.
How people pay for senior care depends on their financial situation and the kinds of services they receive. Often, people must rely on a variety of payment sources, including personal funds, government programs, and private financing options.
Traditional Medicare does not pay for 24-hour-a-day care at your home, meals delivered to your home, homemaker services like shopping, cleaning, and laundry that aren’t related to your care plan, custodial, or personal care that helps you with daily living activities like bathing, dressing, or using the bathroom, when this is the only care that is needed.
Home-based care is part of the VA Medical Benefits. All veterans are eligible if they meet the clinical need and it is available.
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