HCA Florida Boynton Beach Emergency, a part of HCA Florida JFK Hospital, is recognized as a leader in patient experience within the healthcare industry, signifying the best practices businesses should consider implementing in a new year.
January 15, 2026 – HCA Florida Boynton Beach Emergency today announced that it has been named a 2025 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country based on exceptional performance in patient experience.
As a winner of the Press Ganey HX Guardian of Excellence Award®, HCA Florida Boynton Beach Emergency is in the top 5% of healthcare providers in delivering patient experience in the last year. This accomplishment reflects the team’s commitment to timely, compassionate care and consistent excellence in serving patients and families.
Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
“HCA Florida Boynton Beach Emergency is showing what it truly means to deliver compassionate, person-centered care,” said Patrick T. Ryan, Chairman and CEO of Press Ganey. “Their deep commitment to both patients and caregivers is creating a culture where empathy drives action—and where people feel seen, heard, and supported. It’s a privilege to stand beside them on this journey.”
“I am incredibly proud of our team at HCA Florida Boynton Beach Emergency for earning this remarkable recognition,” said Ken West, CEO of HCA Florida JFK Hospital. “This award underscores our steadfast commitment to providing high?quality, patient?centered emergency care to the Boynton Beach community. Every member of our team contributes to a culture focused on compassion, safety, and excellence, and this honor reflects their dedication.”
About HCA Florida JFK Hospital
Serving Palm Beach County for more than 55 years. HCA Florida JFK Hospital is a 516-bed acute care hospital, specializing in emergency services, heart and vascular surgery, neurosurgery, comprehensive cancer and breast institute services, comprehensive stroke services, orthopedic and spine surgery, minimally invasive and robotic surgery, weight loss surgery, inpatient physical rehabilitation, and women’s services. We provide high quality, exceptional care to Atlantis residents and the surrounding communities.
About HCA Florida Healthcare
HCA Florida Healthcare, a part of HCA Healthcare, is a family of more than 650 affiliated sites of care, including hospitals, physician practices, freestanding emergency rooms and urgent care centers. As one of the state’s leading healthcare networks, HCA Florida Healthcare’s 11,100 experienced doctors and more than 84,000 colleagues work together to deliver equitable, evidence-based collaborative care through more than 12 million patient encounters annually. HCA Florida Healthcare is committed to improving more lives in more ways and giving back to the communities it serves. In 2024, the network provided more than $1 billion in uncompensated care and contributed more than $3.7 million to community organizations across the state. In addition, HCA Florida Healthcare offers patients access to highly trained specialists, including the state’s most comprehensive cardiovascular network. A strong advocate for the next generation of healthcare professionals, HCA Florida Healthcare is a leader in training future healthcare professionals, offering 151 Graduate Medical Education (GME) programs at 27 different hospitals with more than 2,400 residents. For more information, please visit HCAFloridaHealthcare.com.
About Press Ganey
Press Ganey is a leading global provider of experience technology, data analytics, and AI-powered insights that help companies better understand and serve their customers, employees, and stakeholders. Press Ganey powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, technology, and other end markets. Press Ganey is recognized by Gartner® as a Leader in the Magic Quadrant™ for Voice of the Customer (VoC) Platforms.