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About
Always Best Care 

Trusted and Reliable Senior Care Services

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Always Best Care Values

Our Mission, Vision & Promise

What drives our passion for expert care services

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Our Mission

To support our clients and their loved ones by providing the most reliable care services

Our Vision

To work as a united team providing the best senior care in the world, with the broadest range of services, and the most loving and consistent care anywhere

 

Our Promise

We are committed to providing you with the best care for your specific needs

A VISION, A BELIEF, AND A GOAL

Our Story

In the mid-1990’s, just outside of Sacramento, California, Michael Newman felt frustrated by the lack of resources for seniors in his community. An owner and operator of facilities for seniors, he saw many seniors and their loved ones arrive at his facilities confused and overwhelmed after trying to find the right assisted living community. This frustration eventually shaped his vision: To create a company that would serve seniors in the community by providing trusted care, compassionate support, and professional advice.

In 1996, Michael acted on his vision and founded Always Best Care. Since that time, Always Best Care has become one of the nation’s leading providers of non-medical in-home care, senior living referral services and home health care. Always Best Care was formed with the belief and agenda of taking the burden off of the families’ shoulders and putting it on our own. People with passion have made Always Best Care what it is today. Although times may change, our foundation never will.

Michael Newman believes that a successful senior care company is built on successful relationships at every level, in all directions. The things that make every relationship work make business relationships work too – caring, trust, respect, and communication. These are the values that guide our relationships with our clients, franchisees, employees, vendors, our community, and everyone we touch. Caring relationships are the foundation of our work – a sincere concern for the betterment of life that goes beyond just doing what is required, but doing the most we can for the seniors entrusted to our care.

Always Best Care began franchising in 2007 and today provides services through a network of more than 225 franchised territories across the United States and Canada.

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ABOUT US

Welcome to Always Best Care of Jacksonville

Since 1996, Always Best Care has helped thousands of families with non-medical in-home care and assisted living referral services. In select markets we’ve also added skilled home care for clients that suffer from illness or injury.

Our passion for helping people maintain a safe, independent and dignified lifestyle represents the strong foundation of Always Best Care. Every client receives extraordinary care in an inspiring environment with caring and compassionate people. Our Care Coordinators have worked with thousands of seniors across the country, and we’re always ready to help you!

Our vision:

The Always Best Care resources include an extensive library to help you make better informed decisions on senior care and more. Our vision is to work as a united TEAM providing the best senior care in the world – with the broadest range of services, and the most loving and consistent care anywhere.

Service coverage

Always Best Care Senior Services provides senior care in Jacksonville, communities of Jacksonville, including Duval, Clay, and St. John's Counties.

Call today (904) 701-7660
Or email [email protected]

4711 US Highway 17, Suite B2, Fleming Island, FL 32003

Always Best Care combines national strength and standards with local accessibility and personal service. Marlynn and Mike Bruno, the owners of Always Best Care-Jacksonville, are local residents and take great pride in helping families care for their loved ones. Our goal is to join your family's journey and provide the absolute best care plan for your loved one. Our entire team has your loved one’s best interests at heart, and we'll ensure that exceptional service and care is provided to all family members. All of our caregivers are carefully screened, thoroughly trained, bonded and insured to provide the safest and highest level of care. We have strong relationships with area hospitals, social workers, senior communities and senior resources across our communities. We are ready and willing to serve all your special care needs today!

Care Consultation

The first step in our process includes a personal consultation with a Care Coordinator at no charge to you. In our meeting, we will thoroughly discuss your care needs, create a detailed care plan, and work with you on financing and logistics.

The meeting will consist of:

  • A thorough discussion of your care needs
  • A highly detailed personal care plan
  • A discussion with you, or your loved one to determine how best to meet your requirements

Individual care plans are constantly being assessed and updated to meet physical, social, emotional and intellectual needs of our clients.

We know that exceptional service sets us apart from all other home care companies. All of our team members and caregivers receive comprehensive training before being assigned to a care plan. Our standard is that "we only hire care providers we would have care for our own loved ones."

Always Best Care provides in-home care services from as little as four hours per day up to 24-hour care, and up to 7 days a week. Whatever your care needs are, Always Best Care is there for you.

Some key home care services we provide include:

  • Activities of daily living (dressing, personal care, bathing, incontinence care)
  • Meals cooked and served (for you and your spouse)
  • Transportation (medical appointments, errands, shopping, etc.)
  • Domestic services (laundry, cleaning, etc.)
  • Facilitate social outings and help maintain personal freedom

Please let one of our Care Coordinators meet with you to discuss your needs and to assist in developing a personalized care plan specific to the level of care you need.

Take the first step with us – contact your local Always Best Care representative today.

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Our Advantage

Benefits of
Always Best Care
Senior Services

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Team of Caring People

We are a team of caring and compassionate people working together to provide the best possible care for you and your loved ones

Care at Each Step of the Way

We have worked with thousands of seniors and their families across the U.S. and Canada, providing the best service each step of the way

Proven Track Record of Success

Our team of professional caregivers has a proven track record of providing expert care to seniors and people with specific needs

serving you

Service Coverage

Your local Always Best Care team helps families throughout Jacksonville and surrounding areas

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ALWAYS THERE FOR YOU ALWAYS BEST CARE

Tailored to Your Needs

Always Best Care In Home Care Services

Personal Care Services

  • 24-Hour Care​
    Always Best Care helps you find the perfect round-the-clock in-home care plan to fit your loved one’s circumstances and needs. 24-hour care is support that is available to anyone who needs extra help to carry on living at home. It can include help with shopping, cooking, cleaning, washing, dressing and all other daily tasks. The need for 24-hour care can be prompted by accident, illness, dementia, frailty, disability, or frailty caused by the aging process.
  • Bathing, Grooming
    & Dressing​
    Bathing, dressing and grooming play a large role in a senior’s daily routines. Maintaining good personal hygiene can be vital in preventing sickness, while dressing can impact an elderly individual’s self-esteem. Grooming and dressing are integral to the activities of daily living.
  • Cognitive Impairments​​
    Cognitive impairment is not an illness, but a description of someone’s condition. It means they have trouble with things like memory or paying attention. They might have trouble speaking or understanding. And they might have difficulty recognizing people, places or things, and might find new places or situations overwhelming.
  • Companionship​​
    Companionship care is primarily emotional support and companionship for seniors who are generally healthy and who want to remain independent at home.
  • Errands & Transportation​​
    Help with errands, shopping, and transportation falls under the category of Instrumental Activities of Daily Living (IADLs). These skills are necessary in order to live independently and that all of us do once we are up, out of bed, dressed, and ready to start our day. Transportation services for seniors can help maintain a level of independence without the need for the senior to drive themselves.
  • Escort to Activities​
    Escorting a senior to activities can help them if they feel unsafe or uncomfortable in public without accompaniment. Many trips are often used to assist seniors to utilize the services of health professionals and agencies that they otherwise would not be able to access.
  • Hospice
    Support / End-of-Life​​
    Hospice care is for people who are nearing the end of life. The services are provided by a team of health care professionals who maximize comfort for a person who is terminally ill by reducing pain and addressing physical, psychological, social and spiritual needs.
  • Hospital to Home​​
    Following a discharge from the hospital, the first three days are critical. During this time frame and beyond, the support given to a senior and their family play a vital role in the recovery process at home. A hospital-to-home program offers a comprehensive and flexible solution that can provide the physical and emotional support needed to recover safely and comfortably.
  • Incontinence / Toileting​​
    There are several types of incontinence, which include overflow incontinence, transient incontinence, stress incontinence, urge incontinence, and knowing a little about the different types can help the caretaker and the family make the best decisions about what levels of toileting assistance should be included in the care plan of their loved one.
  • Laundry Services​​
    For seniors, laundry can be a challenge. As people age, they may have less energy and stamina. One of the biggest benefits of laundry services is that they can help seniors stay independent. Laundry services can also help keep seniors healthy by ensuring the are wearing clean clothing.
  • Light Housekeeping​​
    Light housekeeping includes things like watering the plants, as well as picking up newspapers, magazines. It includes emptying the trash, vacuuming and sweeping of main walk areas. It can also include organizing drawers, shelves and closets. In a nutshell light housekeeping is completing the specific tasks required to tidy up areas that a client uses. Examples of what a light housekeeping service does not include are heavy-duty cleaning tasks that require moving heavy furniture, washing windows, cleaning carpets, or scrubbing floors. Nor does it cover outside chores, such as raking, or mowing the grass.
  • Meal Preparation​
    Meal preparation and eating healthy and nutritional food is important for seniors. Meal preparation assistance for the elderly is not just about cooking, but involves so much more. Maintaining a regular and consistent schedule can also play a role in emotional and physical health.
  • Medication Reminders​
    Medication reminders are a nonmedical service provided by a caregiver or a Certified Nurse Assistant (CNA). CNAs do not administer medications, or speak with a doctor or pharmacist about a senior’s medicine or regime—but they do ensure medication safety and regularity.
  • Mobility​
    Mobility is the ability to move or walk freely and easily — is critical for functioning well and living independently. As we age, we may experience changes to our mobility. There are many reasons for these changes, including changes in gait (how we walk), balance, and physical strength.
  • Nutrition Monitoring​​
    Nutrition is an important element of health in the older population and affects the aging process. The prevalence of malnutrition is increasing in this population and is associated with a decline in functional status, impaired muscle function, decreased bone mass, immune dysfunction, anemia, reduced cognitive function, poor wound healing, delayed recovery from surgery, higher hospital readmission rates, and mortality.
  • Overnight Care​​
    Overnight care revolves around a multitude of services which may include help using the restroom in the middle of the night, providing fluids and snacks in the evening, and assisting with preparing for bed. Elderly individuals may also receive help with transfer assistance throughout the night. Overnight caregivers can also prepare breakfast and offer morning care.
  • Safety Supervision​​
    Because more accidents occur inside the home than anywhere else, seniors and their caregivers must do everything in their power to make sure their homes are as safe and secure as possible. Some of the steps that can be taken to ensure homes are safe for seniors and their families include removing clutter, adding better lighting, rearranging cabinets and drawers, and assessing the safety risks of the bathroom.
  • Technology Assistance​​
    Technology can help the elderly live independently for longer by facilitating preventive care, early detection of, and response to, emerging health issues, as well as timely support for daily tasks. Technology offers a wide range of benefits to older adults. Seniors who use technology can also feel more connected to others, can be better engaged in the community and world around them, and be more informed about current events.
MEET OUR TEAM
Our Team of Experts

Committed to Providing the Best Care & Support

Experienced Healthcare and Caregiving Professionals
  • Marlynn Bruno

    Marlynn Bruno

    Owner and the Administrator
    View Full Bio
  • Mike Bruno

    Mike Bruno

    Vice President
    View Full Bio
  • Amanda Jackson

    Amanda Jackson

    LPN & Assistant Administrator
    View Full Bio
  • Julie Febo

    Julie Febo

    Office Manager
    View Full Bio
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TESTIMONIALS

“Doreesa is extraordinarily effective & successful in working with my husband. She takes his lead and fits the activity to suit “his mood.” She’s very understanding of his needs and issues. She reacts with a smile and is quite patient.”

Roberta M.
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TESTIMONIALS

“Thank you for your excellent care of Dad during his time of need, and for always being gracious when changes were needed. Thanks also for providing us with a caregiver “Tracy Ann” who really cared.”

Delores A.
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TESTIMONIALS

“Always Best Care is caring for a dear elderly friend in Florida, and I live in Illinois. The quality of caregivers is amazing, superb. I can TRUST them and Marlynn and her staff to CARE for my dear friend/adopted family. ABC provides a whole range of medical and caregiving services for my friend/adopted family member. The caregivers always arrive on time and are wonderful people in addition to being competent caregivers. Our interactions with the caregivers have been appropriate. They are appropriately respectful of their client and my husband and me. At the same time we have enjoyed fun conversations with them and gotten to know them. Marlynn and her staff are very responsive to our requests. She is also able to explain when our request isn’t good for our friend. We would highly recommend using the people and services of Always Best Care and would be glad to answer questions that might be helpful in making that decision.”

Suzanne J.
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TESTIMONIALS

“Obviously I can only speak to my experience with this company but they have been a saving grace for our family. Extremely helpful, efficient. “Our” Amanda, our caregiver for our elderly mother is thoughtful, thorough, encouraging, ever so patient and caring. She’s a gem to us!”

Robbin M.
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TESTIMONIALS

“Ms. Elaine and the crew at Always Best – Thanks to each of you for your kindness”

Joseph T.
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TESTIMONIALS

“I just want to say thanks to all of you at ABC… if I say names I may leave someone out but thanks. As God leaves in my heart you guys have helped me, around physically and mentally. May God just bless you all. Thank you all.”

Carlynne C.
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TESTIMONIALS

“I am a current client of this provider My wife was in hospital for 12 days, and was released on a Sunday. The caregiver from Always Best Care arrived at our home as soon as we were there. She immediately made sure that we had everything my wife needed to be safe. She was extremely kind and was every time she was with us. The caregiver was always on time and responsive to all my wife's needs. I will recommend this agency to anyone that needs their service”

cone38
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TESTIMONIALS

“I am a current client of this provider I have been a client of Always Best Care since 2020 and have had the most fabulous caregivers since I started some of who have become good friends. They help me with driving me to my hair appointments, showering and looking my best. Aretta, Sandra, and Rose come weekly and help me get ready for bed and dressed in the morning. They help keep me company since my husband passed away a few years ago. They are always on time and stay extra if I need it. If I need anything the agency responds immediately even if I call at night. I would highly recommend Always Best Care of Jacksonville to everyone.”

GraceE29
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TESTIMONIALS

“I am a current client of this provider Thank you Always Best Care for sending quality caregivers for my husband. All caregivers have been good and some outstanding. I appreciate the fairness you exhibit in always making certain the caregiver and the care receiver are pleased and compatible. For the past 8 months Ola has been with us full time. She is the BEST and works well with me and my husband who is not always in a great mood because of Alzheimer's and memory loss. Ola is kind, patient, and now part of our family. I thank you and God for putting us together.”

Therrell
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TESTIMONIALS

“I am a current client of this provider The care we receive from Always Best Care is always compassionate, and Professional. Tracy Ann our Care Giver is so very dependable. She puts a lot of love and care in everything she does for my father. And he's very comfortable with her and that makes our life so much better. She's become a very important part of our life and we appreciate her so much. We are thankful and blessed to have her. I highly recommend Always Best Care. All calls are answered promptly and with care. Thanks for the service you provide”

Lucy P.
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TESTIMONIALS

“I am a current client of this provider I am delighted to share my heartfelt appreciation for the exceptional care that my mother has received from the dedicated team at Always Best Care. Since they began caring for my mother, we have witnessed compassion, professionalism, timeliness, and unwavering support. The caregivers at Always Best Care have shown genuine warmth and empathy towards my mother, and their commitment to her well-being is evident in every interaction. They take their role in providing care very seriously and with the utmost respect. They engage in meaningful conversations and provide companionship that provides a comfort to being so far away. This has also significantly impacted my mother's quality of life. Always Best Care's professionalism and communication have been exceptional. They inform us about my mother's health and any developments, allowing us to make informed decisions. The caregivers at Always Best Care have been a blessing and their dedication to providing top-notch care and compassion is exactly what my mom needs. I'm incredibly grateful!”

m V.
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TESTIMONIALS

“I am a current client of this provider Our care was compassionate, and Professional. Every employee we worked with was very caring and understanding. They listened to our needs and we’re very patient with all of our questions. Thank you for making a true difference in my aunts quality of life.”

himes
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TESTIMONIALS

“I am a current client of this provider Always Best Care Jacksonville has provided in home care for my mother for the last 3 years who has late stage Alzheimer's. They have done a wonderful job providing the same caregivers, with a few exceptions, for this journey which makes it so much easier for us. We live out of town, but we know the ladies who are coming and have been coming consistently the last 3 years. They are always on time and know her better than she knows herself. This is especially helpful since she has no short term memory left. The office has always responded immediately if we have any additional needs and makes us feel like family. They have a family portal for us to log on to see what's going on with mom daily. We look forward to the photos the caregivers post there of what she's doing that day so we feel like we are there as well. They truly live up to their name of Always Best Care!”

mw4467
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TESTIMONIALS

“I am a current client of this provider Obviously I can only speak to my experience with this company but they have been a saving grace for our family. Extremely helpful, efficient. “Our” Amanda, our caregiver for our elderly mother is thoughtful, thorough, encouraging, ever so patient and caring. She’s a gem to us!”

Robbin M.
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TESTIMONIALS

“I am a current client of this provider Always Best Care is caring for a dear elderly friend in Florida, and I live in Illinois. The quality of caregivers is amazing, superb. I can TRUST them and Marlynn and her staff to CARE for my dear friend/adopted family. ABC provides a whole range of medical and caregiving services for my friend/adopted family member. The caregivers always arrive on time and are wonderful people in addition to being competent caregivers. Our interactions with the caregivers have been appropriate. They are appropriately respectful of their client and my husband and me. At the same time we have enjoyed fun conversations with them and gotten to know them. Marlynn and her staff are very responsive to our requests. She is also able to explain when our request isn’t good for our friend. We would highly recommend using the people and services of Always Best Care and would be glad to answer questions that might be helpful in making that decision.”

Suzanne J.
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TESTIMONIALS

“I am a current client of this provider ABC has been absolutely phenomenal in every step of the process in setting up care for my elderly father when my mother passed. Everyone from the owner to the daily caregivers have shown an incredible amount of compassion and desire to help. One of the caregivers, Marsha, is a gem who goes above and beyond. I love the family portal for easy communication and daily updates. Living several states away, ABC is the family care I would like to provide if I were closer. We truly could not do it without the whole team at ABC.”

Critz
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TESTIMONIALS

“Ya’ll are seriously such an unbelievable blessing.”

Heather P.
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TESTIMONIALS

“I just wanted to give you one more heartfelt thank you for being the solution we were searching for.”

drew S.
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TESTIMONIALS

“I personally want you to know that your kind, loving, skilled caregiving service over the many months preceding Mom’s death made that time so much easier for all of us. I honestly don’t know what I (we) would have done had we not had you to turn to for comfort, support, and understanding. Thank you from the bottom of my heart, and may God richly bless you for the hands and feet of Christ that you have been and continue to be in your profession. I love you all! Thank you!”

Anita V.
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TESTIMONIALS

“Gee Mu is an outstanding caregiver and companion that meets our aunt’s needs skillfully and provides great peace of mind to our family.”

Shelby P.
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TESTIMONIALS

“Other We used Always Best Care for my father when he had knee surgery and needed someone around to complete his daily tasks while my mother and my siblings were busy. The caregiver was very kind, always on time, and was a big help, even though my father can be stubborn sometimes. The care was affordable and I wouldn't have chosen anywhere else. The office staff was also very easy to work with and made communication easy. 10/10 recommend!”

Amanda J.
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TESTIMONIALS

“I am a current client of this provider Always Best Care provides a daily caregiver to help me with my husband who has re-occurring throat cancer and Parkinson's. I use the Home Helper Service. Their staff is punctual and does a wonderful job. Our caregiver helps with many of the things on the lists and is thorough and professional. When I call the agency they always help immediately or return my call quickly. They send out helpful articles and tips dealing with the best way to be a caregiver. We recently got information on hurricane preparation from the agency since we live in Florida. I would highly recommend Always Best Care to anyone that needs a caregiver. The person will be highly trained for what ever level you need.”

CatGood
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TESTIMONIALS

“I am a current client of this provider Always Best Care provided our family guidance in finding the best care facility for our aging Mother. Ellen R. was attentive and responsive to our needs, very knowledgeable about senior care facilities in our area, highly professional and personable. We give our highest recommend to Always Best Care as an excellent resource for securing the proper care home for your family’s needs.”

Diane M.
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TESTIMONIALS

“I am a past client of this provider When my mom had to come live with me the agency realized she was a veteran and that she was probably eligible for VA assistance with her care. Marlyn called us and got us in touch with a firm that specializes in taking the disability application and getting it pushed through in a fraction of the normal time period. My mom was awarded the help in just a few short weeks! So very thankful for Best Care Jacksonville!”

candacep
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TESTIMONIALS

“Other Very helpful in providing long term planning assistance and giving us guidance on some of the best places for my mom when she was looking into senior living places. Guided us when Hospice was involved and what to ask at the end. We never had to worry knowing Marlynn and Always Best Care was there if we had any questions.”

KaseyMichelle

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