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It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always

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Home Care In Sunland Park, NM

Home Care Sunland Park, NM

They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.

Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.

Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Sunland Park, NM is a safe, effective way to give your loved ones the care they need when they need it the most.

 In-Home Care Sunland Park, NM

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The Always Best Care Difference

Since 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.

Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.

The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.

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TESTIMONIALS

“Extremely recommend this family owned reputable company that offers excellent senior care services. Owners are A1, providers are exceptional and staff is extremely knowledgeable. I can’t say enough but positive feedback. Will really recommend this company for all your senior needs and services.”

Loreinn L.
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“Reliable, professional, responsible and above and beyond senior care services agency.”

Loreinn H.
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“I love, being part of this great Team we have!! I am a caregiver and love spending time with the elderly and there families!!”

Erica M.
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“They are honest and they do everything they can to satisfy your requests! They always come through with providing the best quality home care for your loved one! I highly recommend them for senior care services! They truly deserve the name of, “Always Best Care Senior Services of El Paso.””

Susan T.
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TESTIMONIALS

“This agency is full of sweet people who have a real heart for helping the elderly. They are so helpful. There is no one else that I would rather work with.”

Sandanee W.
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TESTIMONIALS

“Always Care Senior services is committed to provide the best care for our family. Awesome and friendly staff. Highly recommend!”

Tina A.
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TESTIMONIALS

“I love working here! The boss and supervisor are constantly checking up on both caregivers and family to make sure we have the equipment and support we need. They truly stand by their name. If your looking for a care agency for your loved ones. Look no further because I truly enjoy working for them and I know they hire caregivers who love their job. Patients are our number one concern and the care we provide should be the best. I have learned so much working for ABC Senior Services and I’m grateful for their support.”

Nicole B.
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TESTIMONIALS

“I really enjoy being a caregiver with Always Best Care. I'm thankful for the opportunity to help seniors in making their lives a little easier!”

Karin B.
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TESTIMONIALS

“I am very pleased that I chose Always Best Care Senior Services for our parents. Their commitment to client care and integrity of their staff make families of loved ones feel completely at ease. Thank you!”

Armando D.
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TESTIMONIALS

“The staff and everyone at this agency was amazing. They were professional and yet very personable. My father-in-law just turned 100 and my mother-in-law is 96, and together they can be a handful. I would highly recommend Always Best Care, without any hesitation.”

Debbie G.
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TESTIMONIALS

“Carlos and his team do amazing work. I highly recommend their service. Outstanding!!”

Steven J.
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TESTIMONIALS

“Always Care Senior services is committed to provide the best care for our family. Awesome and friendly staff. Highly recommend!”

Christina A.
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TESTIMONIALS

“Had an excellent experience so far in the first few months of service from Always Best Care. Owner Carlos Camacho personally involved himself in making sure my father received the care he needed. Carlos met him at the hospital as he was discharged to make sure he got home safely. My father's regular caregiver has also been excellent in helping him with daily life activities.”

George O.
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TESTIMONIALS

“I love working for this company. The staff are so friendly and very accomadating if you have an emergency or something personal to attend to. I recommend these services for anyone who needs in home care.”

Lady K.
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TESTIMONIALS

“The best home care services for seniors!!!”

Cody G.
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TESTIMONIALS

“Carlos and his team do amazing work. I highly recommend their service. Outstanding!!”

Stevie J.
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TESTIMONIALS

“Our family is been so pleased with the care and attention we have received for our Mother. Our worries when we cannot be near both our parents has dwindled to almost nothing. We are very happy that we decided on Always Best Care. The people that help us are an excellent team that work with us and keep the lines of communication open. The y always have answers to our questions and make the whole family feel safe. Thanks again A.B.Care. The Rodriguez Family”

Rodriguez250
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TESTIMONIALS

“Always Best Care Senior Services has an extremely knowledgeable and caring team. The level of attention to detail is extraordinary. The services they offer not only to seniors but to our community is unmatched. If you are searching for someone that can get the job done effectively, look no further. I highly recommend doing business with them.”

Luis H.
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TESTIMONIALS

“This agency is really friendly. They are also very knowledgeable about the resources in the area.”

David C.
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TESTIMONIALS

“Always Best Care Senior Services has an extremely knowledgeable and caring team. The level of attention to detail is extraordinary. The services they offer not only to seniors but to our community is unmatched. If you are searching for someone that can get the job done effectively, look no further. I highly recommend doing business with them.”

Luis H.

What is Non-Medical Senior Care in Sunland Park, NM?

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Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.

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When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.

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The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.

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At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.

 Senior Care Sunland Park, NM

Types of Elderly Care in Sunland Park, NM

To give our senior clients the best care possible, we offer a full spectrum of in-home care services:

Personal Care

Personal Care Services

If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.

Common personal care services include assistance with:

  • Eating
  • Mobility Issues
  • Incontinence
  • Bathing
  • Dressing
  • Grooming

Respite Care Sunland Park, NM
Home Helper

Home Helper Services

Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.

Common home helper care services include assistance with:

  • Medication Reminders
  • Meal Preparation
  • Pet Care
  • Prescription Refills
  • Morning Wake-Up
  • Walking
  • Reading
 Caregivers Sunland Park, NM
Companionship Services

Companionship Services

Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors.

Common companionship services include:

  • Grocery Shopping
  • Transportation to Appointments
  • Nutritional Assistance
  • Conversation
  • Planning Outings
  • Completing Errands
  • Transportation to Community
  • Events and Social Outings
Home Care Sunland Park, NM
Respite Care

Respite Care Services

According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. Doing so is great for both you and your loved one.

At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.

If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.

 In-Home Care Sunland Park, NM

Benefits of Home Care in Sunland Park, NM

Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:

Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.

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Aging in Place: The Preferred Choice for Most Seniors

While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.

In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.

Here are just a few of the reasons why older men and women prefer to age at home:

How much does a senior's home truly mean to them?

A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.

With the help of elderly care in Sunland Park, NM, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.

Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.

Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.

For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.

More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.

In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.

With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.

 Elderly Care Sunland Park, NM

Affordable Care

In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.

Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.

At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.

In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:

If your loved one qualifies, Medicaid may help reduce in-home care costs. Review your NM's Medicaid program laws and benefits, and make sure your senior's financial and medical needs meet Medicaid eligibility requirements.
Attendance and aid benefits through military service can cover a portion of the costs associated with in-home care for veterans and their spouses.
Many senior care services like in-home care are included in long-term care insurance options. Research different long-term care solutions to find a plan that provides coverage for senior care.
Home care can be included as part of a senior's private insurance plan. Read over your loved one's insurance policy carefully or speak with their insurance provider to determine if in-home care is covered.
Depending on the life insurance plan, you may be able to apply your policy toward long-term care. You may be able to use long-term-care coverage to help pay for in-home elderly care.
 Senior Care Sunland Park, NM

Compassionate Care. Trusted Caregivers.

When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.

Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.

At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Sunland Park, NM understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.

Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.

Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.

Assisted Living Referral Services

While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.

Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.


Respite Care Sunland Park, NM

At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.

Other services offered within assisted living communities can include some or all of the following:

  • Housekeeping
  • Laundry
  • Recreational Activities
  • Social Outings
  • Emergency Medical Response
  • Medication Monitoring
  • Family Visitation
  • Personal Care
 Caregivers Sunland Park, NM

At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.

Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.

Home Care Sunland Park, NM

For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.

 In-Home Care Sunland Park, NM

Taking the First Step with Always Best Care

The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:

A discussion of your needs and how our trained caregivers can offer assistance in the most effective way

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A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive

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Discuss payment options and help coordinate billing with your insurance provider

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Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.

If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.

At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Sunland Park, NM 24-hours a day or only need a respite for a couple of hours, we are here to serve you.

When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.

 Elderly Care Sunland Park, NM

Latest News in Sunland Park, NM

Water advisory issued for Santa Teresa, Sunland Park

EL PASO, Texas (KTSM) — A water advisory has been issued for parts of Santa Teresa and Sunland Park, according to the Dona Ana County Government Center Facebook page.The advisory is being sent out on behalf of the Camino Real Regional Utility Authority, the County Facebook page said.“On Wednesday, Nov. 29, we received reports about bitter water conditions in the service areas of Sunland Park and Santa Teresa. CRRUA personnel responded quickly and discovered an issue with a pump that caused increased pH levels of the...

EL PASO, Texas (KTSM) — A water advisory has been issued for parts of Santa Teresa and Sunland Park, according to the Dona Ana County Government Center Facebook page.

The advisory is being sent out on behalf of the Camino Real Regional Utility Authority, the County Facebook page said.

“On Wednesday, Nov. 29, we received reports about bitter water conditions in the service areas of Sunland Park and Santa Teresa. CRRUA personnel responded quickly and discovered an issue with a pump that caused increased pH levels of the water supply, which was quickly corrected,” according to the advisory.

The New Mexico Environment Department’s Drinking Water Bureau has confirmed that a “Do Not Drink” order is required for the Camino Real Regional Utility Authority.

“The Camino Real Regional Utility Authority issued an advisory on Friday, December 1, 2023, after elevated pH levels were detected in the water system’s distribution system. Drinking Water Bureau staff are investigating the cause of the high pH levels and working with CRRUA to gather additional information about this incident.

“New Mexico drinking water regulations require CRRUA to notify their water system consumers as soon as practical but no later than 24 hours if the safety of a water supply is endangered for any reason. NMED staff were first informed about the incident in the afternoon of Friday, December 1, 2023,” according to the New Mexico Environment Department.

The following areas in Sunland Park and Santa Teresa are impacted:

• Valencia Park

• Villa Valencia

• Mason Farms

• The Grove

• Edgemont

• Casas Lindas

• Bluffs

• Tuscan Ridge

Due to the current pH level, residents in these affected areas are advised not to use the water coming out of the faucets for drinking, washing dishes, or bathing, according to the County Facebook page.

According to the advisory, CRRUA personnel is working with the Sunland Park Fire Department to flush hydrants in the surrounding areas. Once the system has returned to normal pH levels, CRRUA will send out another notification.

The City of Sunland Park is working with CRRUA to deliver bottled water to locations in the affected area. CRRUA customers may pick up bottled water at the following locations until 10 p.m. on Friday.

• Fire Station #2 – 5650 McNutt Rd., Sunland Park

• The Sports Complex – 4700 McNutt Rd., Santa Teresa

• Santa Teresa Elementary School, 201 Comerciantes Blvd.

According to the New Mexico Environment Department, customers of the Camino Real Regional Utility Authority are encouraged to use bottled water for all purposes including:

The NM Drinking Water Bureau “will provide oversight and offer technical assistance to the water system and require the Camino Real Regional Utility Authority to continue to test water until no further threat of contamination remains,” according to the news release sent out by the New Mexico Environment Department.

For questions or more information, you can call (575) 649-9349 or visit https://www.crrua.org/

EL PASO, Texas (KTSM) — U.S. Rep. Veronica Escobar, D-Texas, announced her office secured $19 million for Fiscal Year 2024 to be distributed county-wide among 15 El Paso community projects.

Here are the projects, their costs, and what they’ll be used for, according to the press release from Escobar’s Office.

For more information on specific projects, visit here.

Santa Teresa and Sunland Park regain clean water after months of arsenic contamination

SUNLAND PARK, N.M. (KFOX14/CBS4) — For months, people living in Santa Teresa and Sunland Park have been living without the certainty of clean drinking water receiving water notices from the Camino Real Regional Utility Authority that their water is discolored and at times under a Water Quality Advisory.The New Mexico Environment Department had issued notices of violations to CRRUA for having higher levels of arsenic in their water than legally allowed.NMED also issued another notice of violation for failure to notify cust...

SUNLAND PARK, N.M. (KFOX14/CBS4) — For months, people living in Santa Teresa and Sunland Park have been living without the certainty of clean drinking water receiving water notices from the Camino Real Regional Utility Authority that their water is discolored and at times under a Water Quality Advisory.

The New Mexico Environment Department had issued notices of violations to CRRUA for having higher levels of arsenic in their water than legally allowed.

NMED also issued another notice of violation for failure to notify customers of that high pH level, and then not giving people enough time to try to protect themselves from any waterborne hazards.

“So a lot of these violations that you bring up happened before the new interim executive director came. So when the new interim executive director took over in January, he was aware of all of these violations, and so the number one thing was okay let’s figure out why this is happening. Let’s get into it,” said CRRUA spokesperson Udell Vigil.

All of those violations were coming from just one arsenic treatment plant, the Border Tank in Sunland Park.

On December 12th of last year, the NMED issued CRRUA a notice of violation for not telling them that three out of their four arsenic treatment plants had been offline and "intentionally overpassed" for over a year, allowing untreated water to enter the homes, businesses, and schools of Santa Teresa and Sunland Park.

“I wasn’t here when that happened and the interim executive director came in after this happened. I’m not trying to... what’s the word... avoid it. I’m not trying to avoid your question, it’s simply that that happened before the new administration came in,” said Vigil.

CRRUA said that as soon as the new interim director stepped in, it took less than a month for all three plants to be up and running.

Here is a portion of the conversation between anchor Vania Castillo and the CRRUA spokesperson:

Castillo: So it’s just crazy to me that you guys were able to get it up so fast and for a year people were having to drink water like this.

Vigil: That’s the prior administration. That was their mindset. I can’t answer that honestly.

Castillo: Can you talk to me a little bit about what the health implications could be of having arsenic in water?

Vigil: In this situation, a person would have to drink a number of gallons of water a day over the time span of years for there to be any recognized health risk. There are no high concentrations of arsenic going on in the distribution system right now.

Castillo: I do want to go through this. It’s the water report for the Consumer Confidence Report for 2022. And it shows that you were in violation of high arsenic levels and most of those violations are throughout most of the year, and the same thing can be seen in the 2021 report. We see the same thing. Yes. And throughout most of the year as well. We see the same thing for 2020, 2019, 2018, and 2017, and I was able to find public notifications dating all the way back to 2013. So does that constitute a long period of time to be consuming water with arsenic in it?

Vigil: I’m not a health professional. I can’t address that, and it’s up to each individual.

Castillo : But still it was in violation for most of the year for all of these years, as someone representing CRRUA is that safe?

Vigil: I haven’t seen. I’m not trying to avoid you, and please don’t, but I can look into it further and get back to you.

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New Mexico state calls for justice dept. probe into CRRUA, Sunland Park's water problems

SUNLAND PARK, N. M. (KFOX14) — With the ongoing water issues in Sunland Park, the New Mexico Environment Department sent a letter to the New Mexico Department of Justice asking that it formally investigate the company that oversees the region's water facilities.Last week, the New Mexico Environment Department sent a letter to the New Mexico Department of Justice asking that it formally investigate the Camino Real Regional Utility Authority.According to New Mexico Lieutenant Governor Howie Morales, the state has been aware...

SUNLAND PARK, N. M. (KFOX14) — With the ongoing water issues in Sunland Park, the New Mexico Environment Department sent a letter to the New Mexico Department of Justice asking that it formally investigate the company that oversees the region's water facilities.

Last week, the New Mexico Environment Department sent a letter to the New Mexico Department of Justice asking that it formally investigate the Camino Real Regional Utility Authority.

According to New Mexico Lieutenant Governor Howie Morales, the state has been aware of problems at CRRUA since December, and that it is currently looking into other issues involving the organization.

On Monday, Morales addressed why it's taken the state so long to step in.

“We recognize that the Department of Justice has been notified to look and see -- from the consumer protections aspect of it -- how people have been impacted,” said Morales. “We just came out of legislative session and continue to work with the environment department to let the people know that we are taking this seriously regardless of the part of the state or the region that it’s in. All of New Mexico matters. Every New Mexican matters.”

Asked if he thinks the state should issue an emergency order and seize operations of CRRUA, as one attorney representing Sunland Park residents in their fight for clean water has suggested, Morales said that state law prohibits New Mexico from taking over CRRUA, but that they can "assess sanctions as we've done," adding, "We’re ready to provide tech support and provide enforcement as necessary to make sure people are safe.”

New Mexico Governor Michelle Lujan Grisham has reportedly been updated on the situation and the New Mexico Secretary of Environment is planning a visit to the area along with Lieutenant Governor Morales.

Meanwhile, Sunland Park residents are still contending with persistent discolored water.

One Sunland Park resident who didn’t want to be identified said the water discoloration has been persistent the last couple of months.

“I would say late last year, water was coming out undrinkable, brown, yellow even when you flush. It looks like somebody just peed," the resident said.

Another Sunland Park resident said even though her water appeared to look better Monday, the quality is constantly changing.

“We don’t feel safe drinking it at all but sometimes we have to shower in that water because there is no other choice,” they said.

KFOX14 reached out to CRRUA for comment on this story.

CRRUA's spokesperson responded,

no comment on a potential investigation.

A group of residents filed a lawsuit against the utility earlier.

One of their lawyers, Israel Chavez, called it a delayed step in the right direction.

“We're happy to see that in response to our calls for state action. The Environment Department is now doing more than just fining the entity CRRUA,” said Chavez.

“I think it falls short of what we need. It looks like they may be shifting responsibility to the Attorney General and the state auditor. But ultimately, we're all in this together.”

RELATED: Sunland Park residents sue water utility company over alleged safety violations

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Sunland Park seeks $4M for food pantry

SNMJC photo by Diana Alba SoularPosted Tuesday, February 6, 2024 5:35 pm Diana Alba Soular Southern New Mexico Journalism CollaborativeSUNLAND PARK – Residents and advocates are asking state lawmakers to fully fund a proposed new food pantry that would help alleviate hunger in Sunland Park, which is grappling with high levels of food insecurity.Advocates say the lack of an emergency food storage and distribution hub in Sunland Park is a ...

SNMJC photo by Diana Alba Soular

Posted Tuesday, February 6, 2024 5:35 pm

Diana Alba Soular Southern New Mexico Journalism Collaborative

SUNLAND PARK – Residents and advocates are asking state lawmakers to fully fund a proposed new food pantry that would help alleviate hunger in Sunland Park, which is grappling with high levels of food insecurity.

Advocates say the lack of an emergency food storage and distribution hub in Sunland Park is a significant missing link in the hunger safety net for southern Doña Ana County. Now, a key organization supplying food in Sunland Park relies upon a mobile food pantry, meaning if residents can’t attend its designated hours and dates, they’ll miss out on assistance. Also, without a building, nonprofits aren’t able to store food locally.

Residents turned out by the dozens to a meeting in recent weeks to express their opinions and pose questions about the proposal. The city of Sunland Park last year secured $1.35 million for the proposed pantry, and an architectural firm is already working on plans.

But Sunland Park, in coordination with local advocacy groups, is seeking another $4 million in capital outlay dollars during the New Mexico legislative session that ends Feb. 15.

Elisa Roman, who’s lived in Sunland Park for more than four decades, was among 60 people who turned out Jan. 11 to a meeting about the pantry. She described the pantry as “necessary” in the community.

“There is always somebody lacking food,” she said after the session, hosted by city and food-pantry officials at San Martin de Porres Catholic Church.

Lorenzo Alba Jr., executive director of the Las Cruces-based Casa de Peregrinos emergency food pantry, is advocating for the new Sunland Park facility. He said $4 million is the ideal amount. If the money is issued this year, “we’re going to be able to put this thing to bed by 2025,” he said, referring to the completion of construction.

Residents, mostly speaking Spanish, posed questions and weighed in on aspects of the plans, including that they want the facility to have a large enough waiting room to accommodate clients.

A phased project?

City officials have pitched the request to lawmakers, including at a legislative listening session in Las Cruces late last year, prior to the session’s start. But advocates said they’re concerned because lawmakers suggested phasing the funding for the building – meaning they might not grant the city's full request this session.

Sunland Park Mayor Javier Perea said construction costs tend to increase every year. So, by phasing the project, it could result in increased spending – and delays in building – going forward.

“If we can't get the $4 million, it's going to be a little bit more costly down the road,” he said.

A site for the pantry has already been selected on city-owned land next to Doña Ana Community College's Sunland Park campus. It's also near where the city plans to relocate its MVD office, Perea said. He predicts residents from a broader area will visit the pantry once it’s operational.

“Hopefully, we'd be able to expand beyond our limits and serve other parts of southern Doña Ana County,” he said.

The city will own the new building, while Casa de Peregrinos is expected to operate it, likely with involvement of Southern New Mexico Project, a key nonprofit food distributor in Sunland Park. Casa de Peregrinos also runs a large food distribution center and warehouse in Las Cruces.

Councilor: ‘We’re a different city now’

Now, the Southern New Mexico Project is overwhelmed by demand from residents for food assistance. It has a rotation schedule to distribute its limited allotment of baskets to residents, meaning a family might go six months before they are eligible to get their next basket of food.

Sharply rising food prices, a steep curtailment of pandemic benefits to Americans nearly a year ago, and time lags at the state level in processing SNAP benefits – once known as food stamps – are contributing to increased demand for food assistance.

Sunland Park City Councilor Alberto Jaramillo, who attended the public meeting, said he’s concerned people have the wrong impression of the city’s government due to high-profile corruption scandals that happened more than a decade ago and, at the state level, officials might be hesitant to fund projects here. But new elected officials are on board, he said, and the city has turned over a new leaf in the years since. The community is growing in population and economically, he noted.

“As we speak right now, our city is healthy financially,” he said. “We’re a different city now.”

Rafael Ramos-Lacen, executive director of the Southern New Mexico Project, said he welcomes a new pantry, but he expressed skepticism about lawmakers’ willingness to support the city’s hunger relief efforts after his own attempts to connect with them have fallen flat.

“I leave messages to them,” he said. “I send emails. Nothing, nothing, nothing happens.”

A USDA report released in October found that 17 million households across the country were food insecure in 2022, up from 13.5 million households the previous year, a 26 percent increase. Non-Hispanic Black households and Hispanic households experienced higher rates of food insecurity than non-Hispanic White households and other groups.

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Sunland Park, food pantry

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Residents in Sunland Park endure third day without safe drinking water, Utility authority blames plant malfunction

SUNLAND PARK, N.M (KFOX14) — Some residents in southern New Mexico were on day three without safe drinking water on Sunday.KFOX14 spoke with the executive director of the utility that is responsible for the issue.Brent Westmoreland, executive director for Camino Real Regional Utility Authority told KFOX14 one of the water plants had a malfunction.“The arsenic plant had one of its chemical pumps continue to run after all the systems and wells were shut down," Westmoreland said.The malfunction raise...

SUNLAND PARK, N.M (KFOX14) — Some residents in southern New Mexico were on day three without safe drinking water on Sunday.

KFOX14 spoke with the executive director of the utility that is responsible for the issue.

Brent Westmoreland, executive director for Camino Real Regional Utility Authority told KFOX14 one of the water plants had a malfunction.

“The arsenic plant had one of its chemical pumps continue to run after all the systems and wells were shut down," Westmoreland said.

The malfunction raised the pH level in the water, according to Westmoreland.

CRRUA first received reports of issues with water on Wednesday but waited until Friday to tell resident they should not be drinking or using the water to bathe.

RELATED:Unsafe water in Santa Teresa and Sunland Park: Residents accuse utility of delayed warning

KFOX14 asked Westmoreland, why they waited two days to tell it customers about the issue.

“We had to research the problem to see how extensive it was, and find the source of it and see if it was major or minor. And it turned out to be something that needed to have some restrictions put on usage," Westmoreland said.

During the water distribution Sunday, KFOX14 spoke to Susana Chaparro, the chair of the county commission for Dona Ana County.

Chaparro also serves as the chair for the water utility board.

She told KFOX14 as soon as she became aware of the issue she brought more hands on deck to provide a temporary solution.

“I called an emergency meeting on Friday we came up with a plan of action and we involved not only the county but also the city of Sunland park and CRRUA," Chaparro said.

She added that they would not stop working until the water is safe for all users.

"“We’re taking samples every hour and a half and then disseminating everything not only to Dona Ana county but to CRRUA and Sunland Park," Chaparro said.

RELATED: Santa Teresa and Sunland Park residents continue to endure water crisis: Frustrations rise over delayed fixes and poor communication

Dona Ana County's emergency manager, Stephen Lopez, said they've been trying to provide water to all those who need it.

"Today we’ve given out about 9 pallets so far and are continuing to give it out to anyone in the affected areas that want it," Lopez said.

Lopez added the county and town of Sunland Park gave out a total of over 30 pallets of cases of water bottles throughout the entire weekend.

As of Sunday, there are only two residential areas still being affected by unsafe water.

“We have two residential areas that are impacted that’s villa Valencia and Valencia park and we also have some impact to the Santa Teresa industrial park," Lopez said.

Meantime, Westmoreland said CRRUA is working to ensure an incident like this does not occur again.

“Providing safe drinking water is of utmost priority to us. As well as a reliable wastewater service," Westmoreland said.

Because of the continued issue, some schools in the Gadsden Independent School District are scheduled to have a remote learning day Monday.

For a full list of schools, click here.

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