It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always
They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.
However, as seniors grow older, completing daily tasks like showering and enjoying activities such as visiting the historic Morton Homestead gets harder without someone by their side. Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.
Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Ridley Park, PA is a safe, effective way to give your loved ones the care they need when they need it the most.
Home Care Services
Service AreasSince 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.
Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.
The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.
“We have been very pleased with Always Best Care Agency for the past year. Sue has”
“This is a 5 star home care company. Our aide Seth is very professional and”
“We have had wonderful aides. Agency has been responsive to our needs.”
“I am a current client of this provider Most caring agency around. My husband needs total”
“Other ABC provides a person to cook and do laundry for my mother. The people I”
“We appreciate all that you did and would have loved to have Seth with us”
“Alway Best Care is always best!”
“Just Started Working For Always Best Care In Philadelphia Last Week And I Love My”
“Just Started Working For Always Best Care In Philadelphia Last Week And I Love My”
“I am a current client of this provider We used Always Best Care for my mother.”
“I couldn’t thank this Company enough for the services my Father had, it’s difficult to”
“The highlights for me is The boss man Bryant Greene, and most of his awesome”
“The highlights for me is The boss man Bryant Greene, and most of his awesome”
“first of all the owner Brian Greene is an amazing person to work for/with. Hes”
“first of all the owner Brian Greene is an amazing person to work for/with. Hes”
“Walked in to ask a few questions, and was kindly greeted as well as my”
“Always Best Care Senior Services of Philadelphia abides by the highest standards in the provision”
“Dear Rick, Over the past three plus years, my father Joseph Ceuch has lived at”
“Heather, I just wanted to thank Always Best Care in helping to provide care for my”
“My mother was bedbound for months and had serious health related issues including kidney failure.”
“I am a past client of this provider My journey with Always Best Care began with”
“Our sister, Barbara has early-onset dementia , and was in sudden need of”
“I am a retired registered nurse, and for several years, I have been the primary”
“Always Best Care Senior Services are a group of compassionate care givers and professionals. Use”
“I appreciate ABC of Bristol. They served me and my friend, Helen, at very difficult”
“I am a past client of this provider My journey with Always Best Care began with”
“I am a past client of this provider Dave and staff, thank you or consistently caring”
“I am a current client of this provider I have a very good providers from this”
“We have been very pleased with Always Best Care Agency for the past year. Sue has helped us with finding the perfect match for our mother’s needs. The caregivers that they screen are kind and capable, very professional, my mother glows with contentment when they arrive which puts us at ease as a family.”
“This is a 5 star home care company. Our aide Seth is very professional and caring. She does a great job making my life much easier. I would recommend Always Best Care Bristol to anyone.”
“We have had wonderful aides. Agency has been responsive to our needs.”
“I am a current client of this provider Most caring agency around. My husband needs total care and the agency does a perfect job supplying us with the right caregivers.”
“Other ABC provides a person to cook and do laundry for my mother. The people I have spoken to at the agency have been extremely helpful but more importantly kind and understanding. I have gotten quick responses to any inquiries I have made. The caregiver has been more than flexible and provides reliable help for my mother. I am feeling confident my mother is getting quality care to help her stay in her home.”
“We appreciate all that you did and would have loved to have Seth with us longer than we did. This was very sudden and in Gods hands I guess. Her last meal was the pasta you made. We tried it too. It was excellent. So you provided her favorite meal. Thank you for that. We would recommend you to anyone who is in need of such services. Be well.”
“Alway Best Care is always best!”
“Just Started Working For Always Best Care In Philadelphia Last Week And I Love My Job So Far & My Clients. I Love How Flexible My Schedule Is Too. I'd Highly Recommend Getting A Job Here”
“Just Started Working For Always Best Care In Philadelphia Last Week And I Love My Job So Far & My Clients. I Love How Flexible My Schedule Is Too. I'd Highly Recommend Getting A Job Here”
“I am a current client of this provider We used Always Best Care for my mother. They provided basically anything we needed a few hours a week, they were very thorough in asking about my mother's condition, and what were the needs that were required. It's more like bathing, medication, and companionship. We used them for about a week.”
“I couldn’t thank this Company enough for the services my Father had, it’s difficult to trust others yet Always Best Care of Philadelphia did it with ease. We happily recommend them to our family and friends. Bryant and Co. truly care as if it was their own family. God Bless and May all your Staff be safe, they are in my prayers.”
“The highlights for me is The boss man Bryant Greene, and most of his awesome staff. Mr. Greene, his brother Al Billz and staff always looked out for me even when I was ill. I love them and Always Best Care to the moon and back! ????”
“The highlights for me is The boss man Bryant Greene, and most of his awesome staff. Mr. Greene, his brother Al Billz and staff always looked out for me even when I was ill. I love them and Always Best Care to the moon and back!”
“first of all the owner Brian Greene is an amazing person to work for/with. Hes very compassionate to his workers and staff. If we need help and there's no caregiver available. Brian will step in. We also give our clients the best care possible. So proud to say Brian just opened up another office in Delaware. Doing an amazing job. I started work with this agency in 2012 when my mom became I'll. A good environment. I definitely would recommend this place of employment.”
“first of all the owner Brian Greene is an amazing person to work for/with. Hes very compassionate to his workers and staff. If we need help and there's no caregiver available. Brian will step in. We also give our clients the best care possible. So proud to say Brian just opened up another office in Delaware. Doing an amazing job. I started work with this agency in 2012 when my mom became I'll. A good environment. I definitely would recommend this place of employment.”
“Walked in to ask a few questions, and was kindly greeted as well as my inquiries were satisfyingly met. ????”
“Always Best Care Senior Services of Philadelphia abides by the highest standards in the provision of in-home care.”
“Dear Rick, Over the past three plus years, my father Joseph Ceuch has lived at home assisted by the caregivers from your company Always Best Care of Greater Bristol. This letter is a personal thank you from my father and the entire Ceuch family on how your caregivers treated and attended to my father during this time. The caregivers became part of our extended family who shared in countless family events resulting in beautiful lasting memories. Caregivers Frances Boateng, Jeremy Turner, and Yanice Hernandez were awesome in their care of my father. I want to especially acknowledge Francis as a person who went above and beyond his responsibility and became part of the Ceuch inner circle. It was not uncommon for Francis on his off days to stop by during a family picnic to say hello...he is truly loved by my father. Again, I want to thank you for the loving care your caregivers provided my father. I would highly recommend your company to anyone interested in having a caregiver attend to a loved one. Thanks again”
“Heather, I just wanted to thank Always Best Care in helping to provide care for my step father, Daryl. It's unbelievable how the progression of his illness happened so quickly, however, Always Best Care was always ready to provide the level of care he needed as it increased. Most importantly, I'd like to thank his aide, Sue Malasics. She was wonderful to Daryl and took great care of his needs. I knew I did not have to worry with Sue there with him. She was always cooking wonderful homemade meals and desserts and I was happy to see how happy she made Daryl. I think she is a wonderful asset to Always Best Care. Should I know of anyone needing help in the future, I would recommend Always Best Care and Sue Malasics.”
“My mother was bedbound for months and had serious health related issues including kidney failure. My mother was also very demanding about her care and who she would allow into her home. After several attempts with various in-home care agencies my mother really responded well to Always Best Care Senior Services of Greater Bristol and we cant thank them enough for the high level of compassionate care they were able to provide during my moms final months.”
“I am a past client of this provider My journey with Always Best Care began with a visit from the owner and office manager. Soon after, I was introduced to the caregiver who would provide care for me. All 3 persons seemed very knowledgeable, experienced anf caring. I was certainly provided with quality service and much respect and compassion.”
“Our sister, Barbara has early-onset dementia , and was in sudden need of a personal care assistant until placement in a quality skilled nursing facility became available. We reached out to home health care agencies in her local area but, by this point, had already worked with several agencies for med reminders for Barbara (and 24/7 care for our Mom in another area of CT) and were a bit skeptical that that we’d find one that could provide consistent quality of care.When I spoke with Rick Downey of Always Best Care Senior Services in Bristol, he conveyed both confidence in his knowledge of health care and empathy in understanding the frustrations that families experience when seeking quality care for their loved ones. We were next contacted by their care coordinator,Heather Kozikowski, who came to our sister’s home to conduct an assessment and further explain the services offered by Always Best Care.A further testament to the exceptional quality of Always Best Care is the service and care we’ve received after Barbara is no longer a client; our thanks to Always Best Care for the excellent care of our sister, and the peace-of-mind it afforded our family knowing that she was in such kind and competent hands!”
“I am a retired registered nurse, and for several years, I have been the primary caregiver for my husbamd/ My husband suffers from dementia and is aphasic. On a Saturday morning in October of 2015, a sudden change in my health required an emergent hospitilization, which late resulted in an extensive rehabilitation stay. Upon my hospitalization, my son reached out to Always Best Care Senior Services of greater Bristol. The Always Best Care team assessed my husband, his needs, and had his care staffed within hours of my son's call. The care provided to my husband has been exceptional. The caregivers as well as the office staff have been attentive to our needs and have met all of our expectations. I would highly recommend Always Best Care to you and anyone who is in need of care for their loved one.”
“Always Best Care Senior Services are a group of compassionate care givers and professionals. Use them for all your personal needs Senior or younger. They get the job done!!!”
“I appreciate ABC of Bristol. They served me and my friend, Helen, at very difficult time. The office staff, social workers, and the aides were professional, caring, and reliable. Donna you are awesome....keep up the great work!!!! I would recommend this service to anyone.”
“I am a past client of this provider My journey with Always Best Care began with a visit from the owner and office manager. Soon after, I was introduced to the caregiver who would provide care for me. All 3 persons seemed very knowledgeable, experienced anf caring. I was certainly provided with quality service and much respect and compassion.”
“I am a past client of this provider Dave and staff, thank you or consistently caring and comforting my Mom. Your quality of care will be recommended to others. You went above and beyond what was expected.”
“I am a current client of this provider I have a very good providers from this Company”
Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.
When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.
The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.
At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.
To give our senior clients the best care possible, we offer a full spectrum of in-home care services:
If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.
Common personal care services include assistance with:
Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.
Common home helper care services include assistance with:
Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors. That way, older adults can enjoy their favorite local activities, such as visiting Veterans Park with friends while also receiving the care they need daily or weekly.
Common companionship services include:
According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. So, if you've always wanted to eat at the local Rosemary or visit Leiper Historic House, don't feel bad. Doing so is great for both you and your loved one.
At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.
If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.
Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:
According to AARP, 9 out of 10 seniors prefer to age in place within the comfort of their own home. With in-home care, seniors have a way to stay at home, receive the care they need, and maintain a sense of independence, improving overall wellness.
If you or a member of your family have assumed the role of caregiver for your senior loved one, you know how stressful the job can be. Between caregiver burnout and constant worry, being a family caregiver is hard. In-home care relieves your burden and gives you peace of mind knowing that your older family member is in expert hands.
Unlike nursing homes, where the staff and residents rotate frequently, seniors can foster new friendships and build bonds with their caregiver. Seniors who socialize on a regular basis are often happier, which fosters positivity and leads to increased wellbeing.
No two seniors need the same kind of in-home care assistance. That is why each of our Care Plans is tailored to meet our client's individual needs. We offer plans that cover everything from light housekeeping to more involved duties like transportation to doctor's appointments. Our Care Coordinators will work closely with you to develop a personalized plan to ensure your senior's needs are exceeded.
Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.
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While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.
In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.
How much does a senior's home truly mean to them?
A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.
With the help of elderly care in Ridley Park, PA, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.
Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.
Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.
For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.
More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.
In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.
With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.
In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.
Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.
At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.
In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:
When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.
Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.
At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Ridley Park, PA understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.
Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.
Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.
While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.
Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.
At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.
Other services offered within assisted living communities can include some or all of the following:
At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.
Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.
Some of the most popular assisted living communities to consider in our area include the following:
For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.
The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:
A discussion of your needs and how our trained caregivers can offer assistance in the most effective way
A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive
Discuss payment options and help coordinate billing with your insurance provider
Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.
If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.
At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Ridley Park, PA 24-hours a day or only need a respite for a couple of hours, we are here to serve you.
When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.
The potential closure of the Crozer Health system continues to leave many people concerned, including nearby businesses that get a big boost in business from hospital employees.John Marshall, who owns The BrickHaus in Ridley Park, said nearby Taylor Hospital employees are frequent customers of the restaurant, and the potential closure of the hospital would have an imp...
The potential closure of the Crozer Health system continues to leave many people concerned, including nearby businesses that get a big boost in business from hospital employees.
John Marshall, who owns The BrickHaus in Ridley Park, said nearby Taylor Hospital employees are frequent customers of the restaurant, and the potential closure of the hospital would have an impact on business.
"They're coming here for breakfast or lunch... that's a percentage of our business with that foot traffic that's coming downtown to Ridley Park," he said.
Employees at Double Decker Pizza near Taylor Hospital also told CBS News Philadelphia off-camera that hospital employees give them a boost in business. Like BrickHaus, the pizzeria said it's worried about the hospital's uncertain future.
"The air of uncertainty is coming in. You just don't know," Marshall said. "Is it going to stay open? Is someone going to come in the 12th hour because there is a lot of secrecy?"
The Crozer Health System, which includes Taylor Hospital, Crozer-Chester Medical Center and other facilities, will remain open for the immediate future, but there are concerns about a long-term solution after its parent company Prospect Medical Holdings filed for bankruptcy. Negotiations continue to figure out what's next, but a Prospect attorney warned the system could be out of money within the next few weeks.
Thousands of jobs are at risk with many community members concerned about their healthcare options.
"We just don't know what's coming next and now you are taking out actual business from us. That's a little nerve-wracking," Marshall said.
RIDLEY PARK, PA — After a SEPTA train caught fire, forcing several hundred passengers out of the train, in Delaware County last month, the National Transportation Safety Board has released preliminary findings on the incident.The fire happened at 6 p.m. Feb. 7 in Ridley Park on a Wilmington-Newark Regional Rail Line train.According to the NTSB, about 325 people were on the train when it caug...
RIDLEY PARK, PA — After a SEPTA train caught fire, forcing several hundred passengers out of the train, in Delaware County last month, the National Transportation Safety Board has released preliminary findings on the incident.
The fire happened at 6 p.m. Feb. 7 in Ridley Park on a Wilmington-Newark Regional Rail Line train.
According to the NTSB, about 325 people were on the train when it caught fire as it was heading west from West Trenton, New Jersey, to Newark, Delaware.
No one was hurt, but the agency said SEPTA estimated damages to equipment to be about $10 million.
At about 3:50 p.m. Feb. 7 when the train was at Bethayres Station, a crew engineer contacted SEPTA’s Regional Rail Operations Control Center in Philadelphia and informed the dispatcher that the train was sluggish and not getting up to speed, and that a fault light on the train was on.
The dispatcher arranged for a mechanical maintenance team to inspect the train on the main track near SEPTA’s Roberts Yard.
At about 4:31 p.m., the mechanical maintenance team completed their inspection and contacted the superintendent of train operations at the Regional Rail Operations Control Center and reported that three railcars were "bad" and causing the slow acceleration of the train. However, the train continued to operate.
Then at about 5:07 p.m., when the train was at 30th Street Station, the engineer of crew 462 received a call from SEPTA’s chief dispatcher at the Regional Rail Operations Control Center. The engineer reported that there was a strong burning smell in the lead railcar. The train still continued to operate en route.
The NTSB said at about 5:48 p.m., as the train reached Crum Lynne Station, the engineer noticed haze behind the lead railcar. When the train left the station, the engineer saw smoke behind the lead railcar and stopped the train about 638 feet south of Crum Lynne Station.
The engineer stepped down to inspect the train and, about 5:56 p.m., reported that the lead railcar was on fire.
The crew lowered the pantograph on the train and moved passengers to the rear railcars of the train. They then established track protection on the adjacent track and evacuated the passengers through the back of the train. Evacuation was complete about 6:22 p.m. and the fire was extinguished about 8:09 p.m.
National Transportation Safety Board investigators examined railroad equipment and track conditions, reviewed data from surveillance cameras and the lead railcar’s event recorder, reviewed radio communications from the train, retrieved the inward-facing and outward-facing image recorders in the lead railcar for further investigation, and completed interviews.
Investigators are now focusing on identifying the source of the fire; inspecting the electrical wiring in the railcars; evaluating SEPTA’s railcar inspection, maintenance, and repair process; and the Regional Rail Operations Control Center's response to en route train failures.
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