MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area.It’s on Brookfield Parkway, where the city is welcoming in a new Samsung call center.Mauldin city officials said when COVID hit, workers had to leave the office and work from home.“They’re here now, 150 jobs in their call center, and they will integrate in our community, and they’ll be part of, part of the city in Ma...
MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area.
It’s on Brookfield Parkway, where the city is welcoming in a new Samsung call center.
Mauldin city officials said when COVID hit, workers had to leave the office and work from home.
“They’re here now, 150 jobs in their call center, and they will integrate in our community, and they’ll be part of, part of the city in Mauldin’s community,” said Mayor Terry Merritt, City of Mauldin.
This accomplishment was celebrated with a ribbon-cutting of the new office.
The company said working in person brings back a sense of teamwork for employees. The mayor agrees face-to-face interaction with coworkers makes for easier collaboration and improves the quality of customer service.
“If their initial team doesn’t solve the problem. Right across the hallway is the advance team that can come over and do that. You’re not going to be given another number to call. Samsung is totally immersed to solve your issue right then,” said Merritt.
“This is about taking Samsung care to a new level,” said Marcia Ellis- Green, executive director of customer support for Samsung Care.
Green has worked in customer service for years, she said the main goal when serving others is to do it in a timely manner.
She hopes this call center brings faster help to customers.
“I love helping people get through their problems. Whether it is my washing machines are not working, my refrigerator isn’t working. People don’t understand that there is a real sense of urgency. There are people who have medications and things they need in the refrigerator. We understand that,” said Green.
Merritt said the call center hasn’t reached the 150 employee threshold yet, but he said the location of the call center is suitable for the city’s growth, welcoming whoever wants to work here.
“Most of their people are from this area. So to be able to live in Mauldin and drive a mile to a call center like this, this leading edge technology, it just gives them a great sense of place,” said Merritt.
Right now, the facility is 14,000 square feet but has room for future expansion. Samsung said they’re still hiring, if you’re interested in applying, click here.