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Taking care of your Loved One Is What We Do BEST!

It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always

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Home Care In Agoura Hills, CA

Home Care Agoura Hills, CA

They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.

However, as seniors grow older, completing daily tasks like showering and enjoying activities such as visiting the historic Reyes Adobe Historical Site gets harder without someone by their side. Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.

Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Agoura Hills, CA is a safe, effective way to give your loved ones the care they need when they need it the most.

 In-Home Care Agoura Hills, CA

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The Always Best Care Difference

Since 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.

Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.

The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.

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TESTIMONIALS

“Been with the company for approximately like 6 months ,love it , great supervisors n boss , overall great company for work for , great communication from supervisors ,n always a pleasure to work with wonderful clients”

Luis S.
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TESTIMONIALS

“I’ve worked with a few agencies and my experience with Always Best Care has been phenomenal. The professionalism.and respect they show to us caregivers makes me feel appreciated as well as giving me opportunity to learn and grow in my services I provide to my clients with the workshops they provide every month.”

Dolores R.
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TESTIMONIALS

“I've worked with ABC for over a year now. I've worked for other organizations that provide senior care services but the Always Best Care Thousand Oaks location has been a wonderful place to work. The working relationship between staff, client and ownership/management is that it's important for us all to be happy. I've been placed with so many wonderful people that I can say are not only my clients but also my friends. They really try to provide the right client with the right caregiver and with me it has been a wonderful experience and a great place to work.”

Wendy S.
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TESTIMONIALS

“First let me say that this review was not solicited by any one at Always Best Care Senior Services. The services provided by Always Best are both personal and professional. All of my calls were always answered by Tom ( the owner). Never was I left to wonder if I was going to get assistance for my mother and her significant other. From the top down I found everyone to be patient, kind, attentive, accessible, problem solvers, with an “I can get it done” attitude. The services provided by Always Best, required end of life care. The care givers worked seamlessly with Hospice. Every step of the way I could see both my mother and the patient were lovingly cared for. I look forward to using this agency as needed for my mother. Thank you, Tom and all of your care angels!”

Sandra R.
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TESTIMONIALS

“After researching several Home Health Care companies in my area, I choose Always Best Care and was extremely pleased with the decision I made. Always Best Care checked every box on my list and was the absolute best choice for my post-surgery needs. Start to finish, the entire organization was professional, responsive, and provided the services I was in need of. Caregivers were exceptional in responding to my needs in addition to providing warm companionship that aided in a worry free recovery. Always Best Care delivered as promised and I highly recommend them for Home Health Care needs. MMD”

Marti D.
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TESTIMONIALS

“I am making this post on the behalf of my mother in law who does not currently have a Gmail account. Always Best Care has been a true blessing with providing a wonderful caregiver who is kind, patient and supportive with my 95 year old mother's needs which include a downward cognitive slide. My mom enjoys the support and care too. I've heard horror stories about such services, but have been beyond pleased with Tom and his caregiving agency. Lori Robinson- Ventura County”

Shayna R.
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TESTIMONIALS

“I am making this post on the behalf of my mother in law who does not currently have a Gmail account. Always Best Care has been a true blessing with providing a wonderful caregiver who is kind, patient and supportive with my 95 year old mother's needs which include a downward cognitive slide. My mom enjoys the support and care too. I've heard horror stories about such services, but have been beyond pleased with Tom and his caregiving agency. Lori Robinson- Ventura County”

Shayna F.
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TESTIMONIALS

“This is truly a team you can trust to take care of your loved one. It is obvious, Tom and his team have a passion for the work they do. They are so patient and kind and treated us and our loved one like one of their own members of the family. We are forever grateful.”

Jennifer S.
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TESTIMONIALS

“Stellar service and care! Highly recommend!”

Julianna R.
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TESTIMONIALS

“This is the finest company in home care, I would highly recommend it for your family!”

Vanessa S.
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TESTIMONIALS

“I've been with the company a lil over 3months maybe longer and love the respect they give us caregivers and employees. We are a team as they say welcome to the team and it truly is a team more like a family here. They take our schedules and work with us and don't pay us low as all other places. You get what you pay for. I've worked for Disneyland Resorts and this is much like the atmosphere there very friendly and non judgemental and truly caring understanding team. Tom the owner is one of us he doesn't put himself above us neither does Erin. They are both friendly. Moving up in the company is possible as i have already and my kids are much happier because mommy actually loves her job. No one is paying me to write this i don't do reviews typically because the time it takes but i believe in our team amd if you want great care and affordable care please try us for a week and I personally guarantee you, you'll be the next to write a review.”

Evelyn H.
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TESTIMONIALS

“I’m a registered nurse and having Erin help me with this process was seamless. She is comforting, empathetic, and very knowledgeable. Thanks again Erin! Natalie Schauwecker, RN”

Natalie S.
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TESTIMONIALS

“Tom and his team of caregivers do a great job. I highly recommend Always Best Care of Thousand Oaks.”

Matthew R.

What is Non-Medical Senior Care in Agoura Hills, CA?

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Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.

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When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.

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The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.

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At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.

 Senior Care Agoura Hills, CA

Types of Elderly Care in Agoura Hills, CA

To give our senior clients the best care possible, we offer a full spectrum of in-home care services:

Personal Care

Personal Care Services

If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.

Common personal care services include assistance with:

  • Eating
  • Mobility Issues
  • Incontinence
  • Bathing
  • Dressing
  • Grooming

Respite Care Agoura Hills, CA
Home Helper

Home Helper Services

Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.

Common home helper care services include assistance with:

  • Medication Reminders
  • Meal Preparation
  • Pet Care
  • Prescription Refills
  • Morning Wake-Up
  • Walking
  • Reading
 Caregivers Agoura Hills, CA
Companionship Services

Companionship Services

Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors. That way, older adults can enjoy their favorite local activities, such as visiting Forest Cove Park with friends while also receiving the care they need daily or weekly.

Common companionship services include:

  • Grocery Shopping
  • Transportation to Appointments
  • Nutritional Assistance
  • Conversation
  • Planning Outings
  • Completing Errands
  • Transportation to Community
  • Events and Social Outings
Home Care Agoura Hills, CA
Respite Care

Respite Care Services

According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. So, if you've always wanted to eat at the local Cafe Bizou or visit Old Agoura Park, don't feel bad. Doing so is great for both you and your loved one.

At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.

If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.

 In-Home Care Agoura Hills, CA

Benefits of Home Care in Agoura Hills, CA

Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:

Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.

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Aging in Place: The Preferred Choice for Most Seniors

While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.

In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.

Here are just a few of the reasons why older men and women prefer to age at home:

How much does a senior's home truly mean to them?

A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.

With the help of elderly care in Agoura Hills, CA, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.

Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.

Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.

For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.

More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.

In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.

With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.

 Elderly Care Agoura Hills, CA

Affordable Care

In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.

Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.

At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.

In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:

If your loved one qualifies, Medicaid may help reduce in-home care costs. Review your CA's Medicaid program laws and benefits, and make sure your senior's financial and medical needs meet Medicaid eligibility requirements.
Attendance and aid benefits through military service can cover a portion of the costs associated with in-home care for veterans and their spouses.
Many senior care services like in-home care are included in long-term care insurance options. Research different long-term care solutions to find a plan that provides coverage for senior care.
Home care can be included as part of a senior's private insurance plan. Read over your loved one's insurance policy carefully or speak with their insurance provider to determine if in-home care is covered.
Depending on the life insurance plan, you may be able to apply your policy toward long-term care. You may be able to use long-term-care coverage to help pay for in-home elderly care.
 Senior Care Agoura Hills, CA

Compassionate Care. Trusted Caregivers.

When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.

Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.

At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Agoura Hills, CA understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.

Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.

Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.

Assisted Living Referral Services

While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.

Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.


Respite Care Agoura Hills, CA

At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.

Other services offered within assisted living communities can include some or all of the following:

  • Housekeeping
  • Laundry
  • Recreational Activities
  • Social Outings
  • Emergency Medical Response
  • Medication Monitoring
  • Family Visitation
  • Personal Care
 Caregivers Agoura Hills, CA

At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.

Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.

Some of the most popular assisted living communities to consider in our area include the following:

  • Meadowbrook of Agoura Hills
  • Oakmont of Agoura Hills
  • Assisted Living Connections
  • The Passaro Group
  • Evolution Independent Living
  • Ladyface View Living
Home Care Agoura Hills, CA

For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.

 In-Home Care Agoura Hills, CA

Taking the First Step with Always Best Care

The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:

A discussion of your needs and how our trained caregivers can offer assistance in the most effective way

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A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive

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Discuss payment options and help coordinate billing with your insurance provider

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Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.

If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.

At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Agoura Hills, CA 24-hours a day or only need a respite for a couple of hours, we are here to serve you.

When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.

 Elderly Care Agoura Hills, CA

Latest News in Agoura Hills, CA

Halloween 101: How To Avoid Becoming The Haunted House Of Agoura Hills

Taking care of your home can be scary! Tackle those household demons with professional help this fall.The arrival of fall not only marks a change in season, but also reminds us of spine-chilling spider webs, ghoulish decor, and the thrill of Halloween. While many of us like our homes to be festively scary this time of year, we certainly don’t want it to give our neighbors the creeps year-round. Fortunately, ...

Taking care of your home can be scary! Tackle those household demons with professional help this fall.

The arrival of fall not only marks a change in season, but also reminds us of spine-chilling spider webs, ghoulish decor, and the thrill of Halloween. While many of us like our homes to be festively scary this time of year, we certainly don’t want it to give our neighbors the creeps year-round. Fortunately, Thumbtack, a home services app used by millions, has Agoura Hills residents covered.

Burst water pipes, the dryer that shakes, and creaks in the floorboards are household woes that can turn up the scary factor in your home. But with a reliable partner like Thumbtack, these house horrors can be handled — no exorcist required!

Thumbtack connects homeowners with local professionals who can fix malfunctioning appliances, tame unruly landscaping, and repair structural troubles that haunt your everyday life. Whether you're looking for a one-time home improvement project or regular lawn maintenance services, Thumbtack makes it simple to search for and hire a professional who caters to your specific needs.

The Agoura Hills community has plenty of pros ready to handle the horror and help with:

You can contact pros and request free cost estimates, allowing you to compare prices and choose the professional that best fits your budget. You can also read reviews, view how many times a business has been hired by others, and identify how long a business has been open.

Find out what's happening in Agoura Hillswith free, real-time updates from Patch.

Remember: It may be Halloween, but that doesn’t mean your home has to be scary! With regular, proactive maintenance, Thumbtack can help you continuously care for your home so it’s in perfect shape all year long.

Caring for your home can be scary! Find and hire top-rated Agoura Hills area pros to tackle even the most haunting of home projects.

Howard’s Introduces New Agoura Hills Experience Center

LA HABRA, Calif., March 24, 2023 (GLOBE NEWSWIRE) -- Howard’s, Southern California’s premier independent appliance retailer, today announced the grand opening of its new Experience Center in ...

LA HABRA, Calif., March 24, 2023 (GLOBE NEWSWIRE) -- Howard’s, Southern California’s premier independent appliance retailer, today announced the grand opening of its new Experience Center in Agoura Hills. The largest ever location in Howard’s portfolio of high-contact customer engagement centers, the Agoura Hills store offers the widest selection of major appliances in California, catering to the shopping needs of affluent West Los Angeles County consumers in Agoura Hills, Thousand Oaks, Hidden Hills, Malibu, Calabasas, and other neighboring communities.

Howard’s is pleased to introduce its latest retail location to residents of this sophisticated and affluent community, completing its domination of the greater Los Angeles market with 17 locations and two outlet stores. The expansive 35,000 sq. ft. Agoura Hills’ beats out even the Laguna Hills store, the previous largest location, by 2,000 sq. ft. The new Agoura Experience Center suits the uniquely vibrant, and historic community with 12 stunning fully functional luxury kitchens and immersive showrooms. The retailer invites the region’s most discerning shoppers to test drive the latest appliances, TVs and mattresses before making a purchasing decision.

“We are excited to continue to grow Howard’s footprint and serve the retail needs of customers in Agoura Hills,” said John Riddle, CEO, Howard’s. “As we introduce new Southern California stores, we fuel our brand partners’ expansion, particularly over the next five years as the pandemic-high use of major appliances and consumer durables hastens the end of life for these products.”

Howard’s Agoura Hills Experience Center brings high quality products, greater selection and better value to customers, encouraging shoppers to see and explore connected appliances, in-store kiosks and live product vignettes of active kitchens, laundry suites and premium high-performance brands as they would function in a home.

The new Experience Center is located at 28610 Canwood Street in Los Angeles County. Centrally located in the shopping corridor along the 101 freeway, Howard’s Agoura Hills grand opening event will take place March 30-April 2. Residents of Agoura Hills and the surrounding communities are encouraged to attend and enjoy hands-on immersive product demonstrations, special savings, gifts-with-purchase and prize giveaways.

“Independent, regional major appliance and CE retailers like Howard’s introduce customers to a broader product array than what can be offered by big box stores with their limited inventory, need to carry many thousands of products and difficulty pivoting to meet the needs of GenX and Millennial customers. By necessity these locations cannot offer in-depth product knowledge,” adds Riddle. “Howard’s, though, provides comprehensive product displays, knowledgeable staff and professional home delivery and installation services. Our teams are fully trained in our innovative RARE initiative, meeting customers where they are for a flexible, straightforward and friction-free shopping experience.”

Howard’s anticipates capturing 10-15 percent of the Southern California appliance retail market by 2024 and is well-positioned for regional development across the Western United States into new markets. Howard’s has transformed the retail appliance shopping landscape in Southern California through a combination of organic growth, the targeted acquisition of independent appliance retailers, builder channel growth, new investments in website and ecommerce development, and the introduction of the Experience Center concept.

For more information about Howard’s, visit howards.com.

ABOUT HOWARD’SHoward's was founded in 1946 in Los Angeles County, California. Due to the Company’s focus on customer satisfaction, the business has grown over the past 75 years to become Southern California's largest and most trusted independent appliance retailer. With knowledgeable product experts, the highest levels of service, the best brands with an expansive array of products, and 17 locations in Los Angeles, Orange, San Bernardino, and Riverside Counties, Howard’s goal is to help consumers simplify their experience to purchase great products for their home.

Media Contact: Sabrina Suarez714-573-0899 x227[email protected]

Photos accompanying this announcement are available at

https://www.globenewswire.com/NewsRoom/AttachmentNg/16cd5b5b-0231-414e-af23-acad0f641960

https://www.globenewswire.com/NewsRoom/AttachmentNg/085c10c5-fa9e-40cc-bfec-d12df631b640

Agoura Hills’ playful podcast packs a powerful punch

Some argue that government communication is an oxymoron — and for good reason. Public agencies deal with complex issues, operate in environments with a low-risk tolerance, and are governed by strict communication laws. And that’s before anyone brings up the dreaded F word: funding.The city of Agoura Hills’ podcast, ...

Some argue that government communication is an oxymoron — and for good reason. Public agencies deal with complex issues, operate in environments with a low-risk tolerance, and are governed by strict communication laws. And that’s before anyone brings up the dreaded F word: funding.

The city of Agoura Hills’ podcast, The Good Life Agoura Hills, challenges that assumption. The podcast shows that government communication can be fun and digestible, even when it comes to challenging topics. Just as importantly, communication is not just about information sharing. It is about building relationships and meeting people where they are.

The genesis of the Good Life Agoura Hills is rooted in a serious incident. On Nov. 8, 2018, the city (pop. 19,825) was in an all-too-familiar situation. It was a hot, dry, windy day. Late that afternoon, powerful Santa Ana winds turned a nearby brush fire into what would later become the Woolsey Fire. The massive blaze led to the unprecedented, total evacuation of several cities, including Agoura Hills.

According to Deborah Lopez, who was elected to the city council just two days prior, the fire underscored the need to modernize the city’s communication strategies. During the fire, the city mostly relied on email and landline phones to communicate.

The city began revamping its communication strategies in 2019. The arrival of the COVID-19 pandemic a year later accelerated these efforts.

The most immediate, visible change was an expanded presence on Facebook, Twitter, Instagram, and Nextdoor. In 2022, the city built on that work by launching a monthly podcast, which brings on subject matter experts to discuss the biggest — sometimes most contentious — issues and projects in the city. Topics range from the city’s housing element and water conservation to the upcoming Wallis Annenberg Wildlife Crossing.

“We have to be in those spaces so that we’re giving people accurate, timely information and [the city’s efforts have] just come such a long way over the last four years,” Lopez said. I’m a believer that you have to meet people in various mediums to get your message across [and] to keep their attention.

“I don’t think you can overcommunicate with your residents … because everybody has a different manner in which they ingest information.”

Despite the sometimes-somber subjects, the city is not afraid to rely on levity to spread its message. In one opening skit about water conservation, David Pedersen, the general manager for the Las Virgenes Municipal Water District was on the receiving end of a (staged) full-body tackle from the water district mascot. Not to be outdone, the school district asked to recreate the opening of Beverly Hills, 90210 in its episode.

"The Good Life Agoura Hills podcast is a sterling example of creative, effective communications by a forward-thinking municipality,” Pedersen said. “The entire team at the city of Agoura Hills should be commended for creating a series of informative podcasts that address issues of interest to the community in a fun, easy-going way. This is the future of communications for public agencies and a model for the rest of us to follow."

The podcast solves several long-standing problems. First, it allows the city to reach more people than it did through in-person and online workshops. These workshops are held when a large city project needs resident input and last about two hours. From 2020-22, 263 people viewed a live workshop.

“We would go through so many resources and only have, let's say, ten [to fifteen] people showing up,” said Ramiro Adeva, the show’s host and the assistant city manager. “Now, we’re a smaller city ... but when you are trying to reach the masses, that’s hard to do when you try to … get this information to [people] and there aren’t any bodies there to absorb it.

The podcast, which is available on major podcasting platforms and YouTube, has 2,611 views on YouTube alone. On average, viewers watch 70% of any given episode.

This greater reach naturally results in more effective outreach efforts. The city has always tried to stay connected with local businesses. However, scheduling a workshop about available resources and programs that works for the majority of business owners is functionally impossible. Creating a podcast episode about those resources with a high-profile community member is not.

The podcast’s format also means that business leaders can access that information on a platform and time that is convenient for them.

From a policy perspective, the podcast helps clarify complex topics and combat misleading information. “We are the liaisons between the legal, technical, wonky part of state policy and our residents,” Lopez said. “The podcast is able to bridge that and explain things that will affect [residents'] lives. We can’t ignore the housing element because it’s wonky. We have to be able to explain it to people because it will affect them."

Just as importantly, the podcast’s down-to-earth, cheerful nature allows people to put faces with names. This helps increase trust, transparency, and community. Greater trust, combined with better information, helps incorporate more voices into the decision-making process. It also makes it easier for city officials to get buy-in for public projects.

“We [made] it a very personal experience so that you are actually connecting with leaders you might not otherwise connect with in a different format,” Adeva said. “We show [residents] that these [officials] are people; they’re people just like you and [me] ... You can’t just walk into the superintendent’s office and meet the district head honcho.”

Perhaps the scariest thing for any prospective podcast personality is not the upfront costs. Rather, it is what to say when they are in front of the mic. Agoura Hills has had no shortage of material.

"The Good Life Agoura Hills podcast is a community treasure,” said Dr. Dan Stepenosky, the Las Virgenes Unified School District superintendent. “It brings in diverse voices and resources from our community. It has infectious energy and positivity. It's exciting to watch it grow, get better every day, and provide connection for all."

For Council Member Lopez, the podcast is a way to get closer to her constituents. She passes on feedback from her constituents to staff, who respond by bringing in relevant experts on the show. She then draws attention to the podcast through her own communication platforms.

For residents, the podcast is an easy way to stay informed about important local issues. “Being a busy mother of two kids and having a full-time job can be exhausting,” Karen Henderson said. “The city’s podcast has made it easy for me to remain informed on important issues affecting the community at a time and place convenient for me and I’m grateful for this resource. And the humor sprinkled into the episodes is entertaining and appreciated.”

The Cal Cities #LocalWorks initiative shines the spotlight on examples of local actions that are making a difference to their communities. Show how #LocalWorks in your community by emailing [email protected].

Two semis, SUV collide, blocking 101 Freeway in Agoura Hills

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The westbound 101 Freeway remains closed in Agoura Hills Thursday morning, hours after a pair of crashes involving two semi trucks, at least one of which jackknifed, blocking the roadway.

The closure began shortly after 1:10 a.m., when two big rigs and a third vehicle collided on the freeway west of Chesebro Road, according to the California Highway Patrol.

The SigAlert will remain in place “until further notice,” the CHP added.

Footage from the scene shows that the trucks sustained major damage to their front ends, while the third vehicle, a dark-colored SUV, was on its passenger side in vegetation along the roadway.

At least one person could be seen as they were loaded into an ambulance, but their condition is unknown, as is that of others in the crash.

A woman at the scene told Key News Network that she witnessed the second collision when she stopped to help those involved in the first crash, which was between the SUV and one semi-truck.

“Another semi-truck came down the freeway and could not stop in time and went through the back end of the Amazon truck,” she said.

She added that she did not know how the first accident occurred.

Tree trimmer dies in Agoura Hills, investigation underway

AGOURA HILLS (CNS) - A tree trimmer was fatally injured Wednesday in Agoura Hills, authorities said.Firefighters were sent to the 4000 block of Lewis Road, south of the 101 Freeway, at about 10:30 a.m. on a report that a person was trapped about 40 feet up a tree, according to the Los Angeles County Fire Department....

AGOURA HILLS (CNS) - A tree trimmer was fatally injured Wednesday in Agoura Hills, authorities said.

Firefighters were sent to the 4000 block of Lewis Road, south of the 101 Freeway, at about 10:30 a.m. on a report that a person was trapped about 40 feet up a tree, according to the Los Angeles County Fire Department.

The man was pronounced dead at the scene, the Los Angeles County Sheriff's Department reported. Information on his identity was not immediately available.

The circumstances of the death were under investigation.

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