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About
Always Best Care 

Trusted and Reliable Senior Care Services

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Always Best Care Values

Our Mission, Vision & Promise

What drives our passion for expert care services

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Our Mission

To work as a united team providing the best senior care in the world, with the broadest range of services, and the most loving and consistent care anywhere

Our Vision

To be the leader in compassionate senior care

 
 
 
 

Our Promise

We are committed to providing you with the best care for your specific needs

A VISION, A BELIEF, AND A GOAL

Our Story

In the mid-1990’s, just outside of Sacramento, California, Michael Newman felt frustrated by the lack of resources for seniors in his community. An owner and operator of facilities for seniors, he saw many seniors and their loved ones arrive at his facilities confused and overwhelmed after trying to find the right assisted living community. This frustration eventually shaped his vision: To create a company that would serve seniors in the community by providing trusted care, compassionate support, and professional advice.

In 1996, Michael acted on his vision and founded Always Best Care. Since that time, Always Best Care has become one of the nation’s leading providers of non-medical in-home care, senior living referral services and home health care. Always Best Care was formed with the belief and agenda of taking the burden off of the families’ shoulders and putting it on our own. People with passion have made Always Best Care what it is today. Although times may change, our foundation never will.

Michael Newman believes that a successful senior care company is built on successful relationships at every level, in all directions. The things that make every relationship work make business relationships work too – caring, trust, respect, and communication. These are the values that guide our relationships with our clients, franchisees, employees, vendors, our community, and everyone we touch. Caring relationships are the foundation of our work – a sincere concern for the betterment of life that goes beyond just doing what is required, but doing the most we can for the seniors entrusted to our care.

Always Best Care began franchising in 2007 and today provides services through a network of more than 225 franchised territories across the United States and Canada.

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ABOUT US

Welcome to Always Best Care of Wake Forest & North Raleigh

Since 1996, Always Best Care has helped thousands of families with non-medical in-home care and assisted living referral services. In select markets we’ve also added skilled home care for clients that suffer from illness or injury.

Our passion for helping people maintain a safe, independent and dignified lifestyle represents the strong foundation of Always Best Care. Every client receives extraordinary care in an inspiring environment with caring and compassionate people. Our Care Coordinators have worked with thousands of seniors across the country, and we’re always ready to help you!

Our vision:

The Always Best Care resources include an extensive library to help you make better informed decisions on senior care and more. Our vision is to work as a united TEAM providing the best senior care in the world – with the broadest range of services, and the most loving and consistent care anywhere.

Service coverage

Always Best Care Senior Services provides senior care in Wake Forest & North Raleigh, communities of Raleigh & Wake Forest including Raleigh, Wake Forest, Franklinton, Youngville and Louisburg.

Call today (919) 554-2223
Or email [email protected]

120 Capcom Avenue, Suite 103, Wake Forest, NC 27587

Always Best Care combines national strength and standards with local accessibility and personal service. Shawn Cothran, the owner of Always Best Care-Wake Forest & North Raleigh, he is a local resident and takes great pride in helping families care for their loved ones. His goal is to join your family's journey and provide the absolute best care plan for your loved one. His entire team has your loved ones best interests at heart, and he will ensure that exceptional service and care is provided to all family members. All of his caregivers are carefully screened, thoroughly trained, and insured to provide the safest and highest level of care. He has strong relationships with area hospitals, social workers, senior communities and senior resources across our communities. He is ready and willing to serve all your special care needs today!

Care consultation

The first step in our process includes a personal consultation with a Care Coordinator at no charge to you. In our meeting, we will thoroughly discuss your care needs, create a detailed care plan, and work with you on financing and logistics.

The meeting will consist of:

  • A thorough discussion of your care needs
  • A highly detailed personal care plan
  • A discussion with you, or your loved one to determine how best to meet your requirements
  • Assistance with billing of insurance providers

Individual care plans are constantly being assessed and updated to meet physical, social, emotional and intellectual needs of our clients.

We know that exceptional service sets us apart from all other home care companies. All of our team members and caregivers receive comprehensive training before being assigned to a care plan. Our standard is that "we only hire care providers we would have care for our own loved ones."

Always Best Care provides in-home care services from as little as one hour per day up to 24-hour care, and up to 7 days a week. Whatever your care needs are, Always Best Care is there for you.

Some key home care services we provide include:

  • Activities of daily living (dressing, personal care, bathing, incontinence care)
  • Meals cooked and served (for you and your spouse)
  • Transportation (medical appointments, errands, shopping, etc.)
  • Domestic services (laundry, cleaning, etc.)
  • Facilitate social outings and help maintain personal freedom

Please let one of our Care Coordinators meet with you to discuss your needs and to assist in developing a personalized care plan specific to the level of care you need.

Take the first step with us – contact your local Always Best Care representative today.

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Our Advantage

Benefits of
Always Best Care
Senior Services

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Team of Caring People

We are a team of caring and compassionate people working together to provide the best possible care for you and your loved ones

Care at Each Step of the Way

We have worked with thousands of seniors and their families across the U.S. and Canada, providing the best service each step of the way

Proven Track Record of Success

Our team of professional caregivers has a proven track record of providing expert care to seniors and people with specific needs

serving you

Service Coverage

Your local Always Best Care team helps families throughout Wake Forest and surrounding areas

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ALWAYS THERE FOR YOU ALWAYS BEST CARE

Tailored to Your Needs

Always Best Care In Home Care Services

Personal Care Services

  • 24-Hour Care​
    Always Best Care helps you find the perfect round-the-clock in-home care plan to fit your loved one’s circumstances and needs. 24-hour care is support that is available to anyone who needs extra help to carry on living at home. It can include help with shopping, cooking, cleaning, washing, dressing and all other daily tasks. The need for 24-hour care can be prompted by accident, illness, dementia, frailty, disability, or frailty caused by the aging process.
  • Bathing, Grooming
    & Dressing​
    Bathing, dressing and grooming play a large role in a senior’s daily routines. Maintaining good personal hygiene can be vital in preventing sickness, while dressing can impact an elderly individual’s self-esteem. Grooming and dressing are integral to the activities of daily living.
  • Cognitive Impairments​​
    Cognitive impairment is not an illness, but a description of someone’s condition. It means they have trouble with things like memory or paying attention. They might have trouble speaking or understanding. And they might have difficulty recognizing people, places or things, and might find new places or situations overwhelming.
  • Companionship​​
    Companionship care is primarily emotional support and companionship for seniors who are generally healthy and who want to remain independent at home.
  • Errands & Transportation​​
    Help with errands, shopping, and transportation falls under the category of Instrumental Activities of Daily Living (IADLs). These skills are necessary in order to live independently and that all of us do once we are up, out of bed, dressed, and ready to start our day. Transportation services for seniors can help maintain a level of independence without the need for the senior to drive themselves.
  • Escort to Activities​
    Escorting a senior to activities can help them if they feel unsafe or uncomfortable in public without accompaniment. Many trips are often used to assist seniors to utilize the services of health professionals and agencies that they otherwise would not be able to access.
  • Hospice
    Support / End-of-Life​​
    Hospice care is for people who are nearing the end of life. The services are provided by a team of health care professionals who maximize comfort for a person who is terminally ill by reducing pain and addressing physical, psychological, social and spiritual needs.
  • Hospital to Home​​
    Following a discharge from the hospital, the first three days are critical. During this time frame and beyond, the support given to a senior and their family play a vital role in the recovery process at home. A hospital-to-home program offers a comprehensive and flexible solution that can provide the physical and emotional support needed to recover safely and comfortably.
  • Incontinence / Toileting​​
    There are several types of incontinence, which include overflow incontinence, transient incontinence, stress incontinence, urge incontinence, and knowing a little about the different types can help the caretaker and the family make the best decisions about what levels of toileting assistance should be included in the care plan of their loved one.
  • Laundry Services​​
    For seniors, laundry can be a challenge. As people age, they may have less energy and stamina. One of the biggest benefits of laundry services is that they can help seniors stay independent. Laundry services can also help keep seniors healthy by ensuring the are wearing clean clothing.
  • Light Housekeeping​​
    Light housekeeping includes things like watering the plants, dusting of surfaces and knickknacks, as well as picking up newspapers, magazines and other clutter. It includes emptying the trash, vacuuming and sweeping of main walk areas. It can also include organizing drawers, shelves and closets. In a nutshell light housekeeping is completing the specific tasks required to tidy up areas that a client uses. Examples of what a light housekeeping service does not include are heavy-duty cleaning tasks that require moving heavy furniture, washing windows, cleaning carpets, or scrubbing floors. Nor does it cover outside chores, such as shoveling snow off sidewalks, raking, or mowing the grass.
  • Live-In Care​​
    Live-in care is for seniors who need around-the-clock assistance from a caregiver. Assistance is generally non-medical and includes such tasks as medication management, shopping, and assistance with activities of daily living (ADL). Though caregivers sleep at the senior’s residence, they generally aren’t required for assistance at night.
  • Meal Preparation​
    Meal preparation and eating healthy and nutritional food is important for seniors. Meal preparation assistance for the elderly is not just about cooking, but involves so much more. Maintaining a regular and consistent schedule can also play a role in emotional and physical health.
  • Medication Reminders​
    Medication reminders are a nonmedical service provided by a caregiver or a Certified Nurse Assistant (CNA). CNAs do not administer medications, or speak with a doctor or pharmacist about a senior’s medicine or regime—but they do ensure medication safety and regularity.
  • Mobility​
    Mobility is the ability to move or walk freely and easily — is critical for functioning well and living independently. As we age, we may experience changes to our mobility. There are many reasons for these changes, including changes in gait (how we walk), balance, and physical strength.
  • Nutrition Monitoring​​
    Nutrition is an important element of health in the older population and affects the aging process. The prevalence of malnutrition is increasing in this population and is associated with a decline in functional status, impaired muscle function, decreased bone mass, immune dysfunction, anemia, reduced cognitive function, poor wound healing, delayed recovery from surgery, higher hospital readmission rates, and mortality.
  • Overnight Care​​
    Overnight care revolves around a multitude of services which may include help using the restroom in the middle of the night, providing fluids and snacks in the evening, and assisting with preparing for bed. Elderly individuals may also receive help with transfer assistance throughout the night. Overnight caregivers can also prepare breakfast and offer morning care.
  • Safety Supervision​​
    Because more accidents occur inside the home than anywhere else, seniors and their caregivers must do everything in their power to make sure their homes are as safe and secure as possible. Some of the steps that can be taken to ensure homes are safe for seniors and their families include removing clutter, adding better lighting, rearranging cabinets and drawers, and assessing the safety risks of the bathroom.
  • Technology Assistance​​
    Technology can help the elderly live independently for longer by facilitating preventive care, early detection of, and response to, emerging health issues, as well as timely support for daily tasks. Technology offers a wide range of benefits to older adults. Seniors who use technology can also feel more connected to others, can be better engaged in the community and world around them, and be more informed about current events.
MEET OUR TEAM
Our Team of Experts

Committed to Providing the Best Care & Support

Experienced Healthcare and Caregiving Professionals
  • Shawn Cothran

    Shawn Cothran

    Owner and Agency Director
    View Full Bio
  • Elizabeth Cruz, RN

    Elizabeth Cruz, RN

    Nursing Supervisor
    View Full Bio
  • Paige Van Lenten

    Paige Van Lenten

    Community Relations Director
    View Full Bio
  • Christina Dow

    Christina Dow

    Office and HR Coordinator
    View Full Bio
  • Laura Aduddell

    Laura Aduddell

    Scheduling Coordinator
    View Full Bio
  • Michele Spangler-Lineback

    Michele Spangler-Lineback

    PT Scheduler
    View Full Bio
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TESTIMONIALS

“Great training”

famata S.
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TESTIMONIALS

“I am a past client of this provider Always Best Care provided excellent, diligent, responsive and caring home health assistance to my mother who was recovering from an unexpected surgery. They were able to assist on incredibly short notice and made a difficult situation for our family much better. Each of their carers was exceptionally professional and attentive, especially Lori and Kylie who were incredible. I felt safe leaving my loved one in their care and appreciated that they went above and beyond to meet our needs. They provided regular updates to me and my family and made my mother feel so well attended, especially as she needed extra mobility and personal care help. I would absolutely not work with any other company, should we ever need home health assistance again. Highly recommend.”

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TESTIMONIALS

“They helped me with getting a wheelchair! They didn’t want anything but to help me gain my mobility! They are all super nice and very helpful! Give them your trust, they have mine. If I ever need home help, it’ll be through them!”

Mallory M.
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“I feel so blessed to be served by such caring and helpful people. I had to downsize due to an unexpected illness and Always Best Care (ABC) stepped in to make this possible. Kind, compassion, pleasant, friendly, joyful and talented professionals comprise those providing this service. I literally couldn’t have lived for at my assisted living since I had so many hospital visits each week. I didn’t want to go alone to these appointments and this freed my family from needless distress and worry about my wellbeing when they couldn’t be there. I highly recommend ABC since they are an essential component providing excellent and reliable support.”

Betty H.
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“ABC services do an amazing job. They have helped my 90 year old mother in law transition into her new home after moving to Raleigh from Winston Salem. She has dialysis 3x a week and they have worked so hard to coordinate a schedule to make sure everything runs smoothly. Sherry continues to amaze me in how she is able to help figure out schedules and provide customer services in a kind and professional manner. We will continue to look to this wonderful service provider as her needs change and feel blessed to have them on site at Atri”

Betty T.
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“I cannot recommend this service enough. The owner Shawn was wonderful to speak with. He was sincerely concerned about my mom and our family. He is an excellent listener and introduced me to Paige who is equally wonderful. Together they found a great place for my mother in a very short time. Paige was always available to speak on the phone and addressed my questions or concerns. I would recommend using this service for your loved one. Laura B of Raleigh”

Laura B.
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“These people are Angels. Kathryn was lightning quick with new solutions everytime things changed, and things changed constantly. My dad has a chance to live the rest of his life with dignity and my mom has a chance to live a fuller life because of the help we got from Kathryn and this team. They have a great network and valuable knowledge but what observed that makes them invaluable is that they care…and when you are on this situation I found that this is the quality that matters the most. Cannot thank them enough.”

Bull H.
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“Kind aides who were patient and caring with my Mother. Quality service.”

Kim M.
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“Excellent! Shawn was a Godsend. He found a great, affordable community for my Mom. We are very satisfied with his service and professionalism. He took his time and our requirements and found the perfect place. Highly recommend him and Always Best Care!”

Charles K.
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“I contacted Shawn when my mother returned home from the hospital. There are so many options it was confusing for me! Shawn and his team sent me several places to review and then accompanied me to visit independent living facilities. I appreciate the resources and information provided. Shawn, thank you for being focused on our family’s needs and sharing your expertise. Your compassion and patience is so very appreciated!”

Joanne S.
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“Watching your parents age is an emotional experience. My mother has suffered from emphysema since the early 2000s and was diagnosed with dementia in 2018. We’ve worked with many companies to provide care for her and companionship. Since 2020, as my mother has significantly declined, we’ve had to make the decision to move her into a facility. For the past three years, Always Best, and more specifically Nancy Newcomer, has provided consistent and quality care for our family. Nancy is always on time, caring, and reliable. We’ve experienced companies with high turnover and feel blessed to have had Nancy’s support for three years. She doesn’t do this solely for a paycheck but also checks on my dad on her days off and genuinely cares. I’d highly recommend this company to help care for your aging loved ones.”

Alison B.
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“Other Navigation through the process of finding a Memory Care Facility for my husband. The Owner. Met with my daughter and me. We included my husband. Right away we could hear see and feel this man's compassionate heart. He cared for his own aging family members and can relate. He personally called to check in with us despite the fact that we needed a facility and not home care. Taking it one step further he went on tours with us and we discussed pros and cons without his bias of one over another. Once our loved one was placed this gentleman continued advising at our initiation of calls. He never failed to call back. Highly recommend this man.”

Sharon
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TESTIMONIALS

“Phenomenal services providing peace of mind during difficult times when your elderly loved ones need you the most. Highly recommend!”

Stephanie B.
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“I could not be happier with this service. I schedule care in 15 minute or 30 minute visits for 6 visits a day. They make sure that my 96 year old mother takes her meds, walks to meals, they deliver her meals when she is too tired to walk, they water her plants, bathe her, they will help in anyway to provide the best care. Shawn Cothran, the owner, made a personal visit to her room to make sure she had all that she needs. The caregivers; Vera, Jackie, Toni, Elizabeth and many others could not be better. I highly recommend this service.”

Sandra D.
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“I Love Always Best Care, we have an amazing team and I am lucky to be surrounded by such caring hearts.”

Shawn C.
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“I am a past client of this provider Staff helped guide and navigate options for my mother. We found a new home for her and the extra attention she is now receiving has given both the family and her comfort and peace of mind. It is a challenging transition and the help was invaluable. Many thanks!”

Jody J.
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“I am a past client of this provider ABC caregivers took care of my 93 yr old father from when he came out of the hospital until he passed away 8 months later. The nurse was very fast and efficient and met us at his residence when we arrived from the hospital. Many caregivers were so sweet and careful with him and were helpful to my mother as well. He would be happy to see their smiling faces. They were also very accommodating for schedule and other changes. I would highly recommend them!”

LdaviesNC
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TESTIMONIALS

“ABC caregivers took care of my 93 yr old father from when he came out of the hospital until he passed away 8 months later. The nurse was very fast and efficient and met us at his residence when we arrived from the hospital. Many caregivers were so sweet and careful with him and were helpful to my mother as well. He would be happy to see their smiling faces. They were also very accommodating for schedule and other changes. I would highly recommend them!”

Lisa D.
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“I would have to say out of all the places I’ve work ABC is by far the best place I’ve worked our boss and staff are everything.????????????????????????????????????????????????????”

Angela K.
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“We recently had to move my Dad from one senior care center to another. It was wonderful to have Paige from Always Best Care make all the appointments and show us different options. She knew all the ins & outs, positives & negatives and was such a huge help in finding him a new place to live! I highly recommend this service to anyone in need of finding a place for their loved one.”

Erin T.
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TESTIMONIALS

“Oh my goodness! I was at the very bottom of my rope with no where to turn. Almost overnight, my mom went from being totally independent to needing assisted living, and I didn’t know where or how to even start. The hospital was breathing down my neck to get her out of there, and I had nowhere to take her. I couldn’t provide the care she needed at home. Then a friend sent me a copy of Shawn Cothran’s business card. She said he could help. Shawn called me when I was at my lowest point. He offered me hope with the possibility of placement the same day or next for my mom. By that afternoon, we had signed a contract and placed a bed in mom’s new home. The next day, she moved in to a very nice, beautiful and caring community. I will be forever grateful to Always Best Care Senior Services and Shawn!!”

Michele W.
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“I started with Always Best Care in October of 2018 and they have been fabulous with their flexibility. I have been able to make my own schedule to accommodate other things in my life.”

cassidy O.
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“I’ve been employed by Always Best Care Senior Services as a caregiver for almost four years. I’ve been impressed by their professional, ethical and caring work environment, as well as the continuing training and support given to employees. As a caregiver it has been a rewarding experience to lovingly provide for the physical and emotional needs of our clients.”

Pat M.
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“This is a great place to work . The management team goes beyond there duties.They care a lot about their clients and their workers . If you are looking for a good place to work with flexible schedule I would recommend you ABC care .”

Ndeye N.
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TESTIMONIALS

“A good company that cares for both employees and clients.”

katherine V.

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