Taking care of your Loved One Is What We Do BEST!

It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always

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Home Care In Pflugerville, TX

Home Care Pflugerville, TX

They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.

However, as seniors grow older, completing daily tasks like showering and enjoying activities such as visiting the historic Historic Downtown Pflugerville gets harder without someone by their side. Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.

Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Pflugerville, TX is a safe, effective way to give your loved ones the care they need when they need it the most.

 In-Home Care Pflugerville, TX

location Service Areas

The Always Best Care Difference

Since 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.

Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.

The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.


“We had an excellent experience with Always Best Care Senior Services in Austin. They provided in home care when my mom got out of the hospital and, in parallel, helped us find an assisted living facility. I was calling them from the hospital and we didn't know when my mom would be discharged or what kind of care she would need and Always Best Care was responsive, flexible and provided guidance when we needed it most. This was a stressful time and they gave us peace of mind while providing the best care for my mom. The caregivers were on time, thoughtful and kind. I'd recommend Always Best Care to anyone trying to navigate the complexities of eldercare.”

Stacey Z.

“Kyle and his team are great.”

Mallorca H.

“Highly recommend using Always Best Care for all your senior service needs! Super helpful and really takes care of patients to make them feel comfortable and safe!”

Sarah B.

“My siblings and I engaged Always Best Care to help care for our mother, initially when she was still able to do a significant amount on her own. Over time she declined and needed different levels of care. At each stage, Lori, Kyle, and each member of the ABC team listened to our needs, and was warm, caring, attentive, patient, punctual, and flexible in accommodating Mom‘s abilities, needs, and wants. Caregivers often went above and beyond, and the teams’ communication with my siblings and me was terrific – – especially helpful since none of us lived in the area. I feel fortunate to have been connected with Lori and Kyle, and I highly recommend the ABC team.”

Dana C.

“Kyle and his team rock ,really good communicators. I would refer them to people who would need this service”

Bill E.

“Always best care is ALWAYS the BEST care. No pun intended. Means a lot to know my loved ones are in good hands ????”

Elvis F.

“Always Best Care provided the perfect service we needed for our mom. Their caregivers were on time, professional, and did what mom/we asked of them and more. The owners, Lori & Kyle, listened to our needs and went above and beyond in their help and care. A few times when we had to take mom to the ER, Lori and/ or Kyle came to the house to be sure all of mom's needs were met. At the end of mom's life, their caregivers could not have been more attentive, kind, caring and professional. I would highly recommend ABC Care for your loved one.”

Ilene G.

“Lori and Kyle were great to work with and are super people. They matched my husband up with very competent companions who were kind and dependable.”

Jerry M.

“I work for this team and it's a wonderful team , great communication and support for our clients, their family members and our caring team of staff .”

Antoinette G.

“Ken and Bonnie are wonderful people to help care for your loved ones. their staff was so caring to my mother and so nice to my family I highly recommend them to take care of your loved ones. I think there ought to be more than just five stars to give them”

Mark A.

“Ken and Bonnie were wonderful to work with. They were able to provide my mother with care and a very short notice. Their staff was some of the most caring people that I've ever met. Not only were they wonderful to my mother but also to my family. I would highly recommend using them.”

Mark A.

“Owners Lori and Kyle are genuine, salt-of-the-earth folks who are super-dedicated to their clients. I know I can trust them to make sure our Mom gets the care and help she needs. And caregiver Leah is so very kind -- she's the best!”

David W.

“Lori & Kyle were very attentive and responded very quickly to our needs. They visited us in person to introduce the new aide, to make sure instructions were done smoothy. ABC came thru in a very critical time for us. Forever grateful for their compassion & thoughtfulness to our health needs.”

Bonnie B.

“Always Best came to the rescue when my mother needed immediate caregiver services while in a skilled nursing facility and it continues to provide steady, reliable and helpful care now that she is at home. The owners are very kind and authentic and seem to really care about the people they are helping! My mother adores her caregiver. Would highly recommend.”

Mary A.

“I had the pleasure of working with Lori Schrayer in a professional setting where she was in a leadership role. I worked with her and her team on multiple projects as a liaison to the County Manager or head of the municipal organization. Lori is consistent in her treatment of peers, communication style, and commitment to her staff. I would be fortunate to work with Lori in the future and would provide her business if given the opportunity as I know they’d be in great hands.”

Jaime T.

“Always Best Care of Austin, TX is the only place I trust to care for my elder loved ones. It's locally owned by a the kindest couple who treat every patient and employee like part of their family. Their caregivers are compassionate and give me a sense of comfort knowing my loved ones are in good hands when I cannot be with them.”

Sarah E.

“I’ve known Lori for years and have high confidence in her ability to provide care. She’s caring, intelligent, dependable and friendly. She would be an excellent service provider!”

Chris S.

“Lori and staff - What a sanity saver and great team. From day one we have felt that Mom’s well being is their first priority. We were extremely hesitant to turn over care to someone else. But those concerns vanished immediately— thanks to the team’s communication and compassion. It’s a great comfort knowing the entire staff are there for us and responsive to our need and requests.”

Jeremy N.

What is Non-Medical Senior Care in Pflugerville, TX?


Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.


When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.


The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.


At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.

 Senior Care Pflugerville, TX

Types of Elderly Care in Pflugerville, TX

To give our senior clients the best care possible, we offer a full spectrum of in-home care services:

Personal Care

Personal Care Services

If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.

Common personal care services include assistance with:

  • Eating
  • Mobility Issues
  • Incontinence
  • Bathing
  • Dressing
  • Grooming

Respite Care Pflugerville, TX
Home Helper

Home Helper Services

Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.

Common home helper care services include assistance with:

  • Medication Reminders
  • Meal Preparation
  • Pet Care
  • Prescription Refills
  • Morning Wake-Up
  • Walking
  • Reading
 Caregivers Pflugerville, TX
Companionship Services

Companionship Services

Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors. That way, older adults can enjoy their favorite local activities, such as visiting Lake Pflugerville Park with friends while also receiving the care they need daily or weekly.

Common companionship services include:

  • Grocery Shopping
  • Transportation to Appointments
  • Nutritional Assistance
  • Conversation
  • Planning Outings
  • Completing Errands
  • Transportation to Community
  • Events and Social Outings
Home Care Pflugerville, TX
Respite Care

Respite Care Services

According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. So, if you've always wanted to eat at the local Texas Roadhouse or visit Heritage House Museum, don't feel bad. Doing so is great for both you and your loved one.

At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.

If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.

 In-Home Care Pflugerville, TX

Benefits of Home Care in Pflugerville, TX

Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:

Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.

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Aging in Place: The Preferred Choice for Most Seniors

While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.

In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.

Here are just a few of the reasons why older men and women prefer to age at home:

How much does a senior's home truly mean to them?

A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.

With the help of elderly care in Pflugerville, TX, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.

Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.

Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.

For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.

More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.

In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.

With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.

 Elderly Care Pflugerville, TX

Affordable Care

In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.

Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.

At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.

In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:

If your loved one qualifies, Medicaid may help reduce in-home care costs. Review your TX's Medicaid program laws and benefits, and make sure your senior's financial and medical needs meet Medicaid eligibility requirements.
Attendance and aid benefits through military service can cover a portion of the costs associated with in-home care for veterans and their spouses.
Many senior care services like in-home care are included in long-term care insurance options. Research different long-term care solutions to find a plan that provides coverage for senior care.
Home care can be included as part of a senior's private insurance plan. Read over your loved one's insurance policy carefully or speak with their insurance provider to determine if in-home care is covered.
Depending on the life insurance plan, you may be able to apply your policy toward long-term care. You may be able to use long-term-care coverage to help pay for in-home elderly care.
 Senior Care Pflugerville, TX

Compassionate Care. Trusted Caregivers.

When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.

Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.

At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Pflugerville, TX understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.

Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.

Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.

Assisted Living Referral Services

While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.

Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.

Respite Care Pflugerville, TX

At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.

Other services offered within assisted living communities can include some or all of the following:

  • Housekeeping
  • Laundry
  • Recreational Activities
  • Social Outings
  • Emergency Medical Response
  • Medication Monitoring
  • Family Visitation
  • Personal Care
 Caregivers Pflugerville, TX

At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.

Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.

Some of the most popular assisted living communities to consider in our area include the following:

  • Wells Point Lodge [Heatherwilde Assisted Living]
  • Serenity Senior Living / Serenity Senior Homes
  • Graceland Senior Living
  • The Springs of Austin Assisted Living & Memory Care
  • Five Points of Pflugerville
  • PFamily Tree Assisted Living
Home Care Pflugerville, TX

For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.

 In-Home Care Pflugerville, TX

Taking the First Step with Always Best Care

The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:

A discussion of your needs and how our trained caregivers can offer assistance in the most effective way


A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive


Discuss payment options and help coordinate billing with your insurance provider


Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.

If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.

At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Pflugerville, TX 24-hours a day or only need a respite for a couple of hours, we are here to serve you.

When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.

 Elderly Care Pflugerville, TX

Latest News in Pflugerville, TX

H-E-B starts construction on new store in Pflugerville

The 127,000-square-foot store, which is slated to open in fall 2024, will have amenities such as a True Texas BBQ restaurant H-E-B has officially started construction on a new store in Pflugerville. The store, which is expected to open in fall 2024, will showcase all the quality products and innovative services H-E-B customers have come to love and expect.At 127,000 square feet in size, the new H-E-B store will be located at Pflugerville Parkway and State Highway 130. Upon its completion, it will become the thir...

The 127,000-square-foot store, which is slated to open in fall 2024, will have amenities such as a True Texas BBQ restaurant

H-E-B has officially started construction on a new store in Pflugerville. The store, which is expected to open in fall 2024, will showcase all the quality products and innovative services H-E-B customers have come to love and expect.

At 127,000 square feet in size, the new H-E-B store will be located at Pflugerville Parkway and State Highway 130. Upon its completion, it will become the third H-E-B store in Pflugerville, a community north of Austin.

“We are thrilled to start construction our third store in Pflugerville, a growing community we’ve proudly been a part of for 35 years,” said Cathy Harm, H-E-B Senior Vice President Central Texas. “We look forward to serving our dedicated customers in this part of Travis County with a new store that offers a wide assortment of quality products, innovative services, and the best of what H-E-B has to offer.”

Details about the project were shared during a groundbreaking ceremony on July 12. The store’s exterior boasts a modern and distinctive design, featuring neutral tones and various materials. Among the stores many exciting highlights are a True Texas BBQ restaurant, full-service Pharmacy with two-lane drive-thru, Curbside and Home Delivery services with dedicated parking for Curbside customers, as well as a new fuel station and car wash.

The thoughtfully designed H-E-B store will offer a world-class shopping experience with an emphasis on fresh, top-quality food options at H-E-B’s celebrated everyday low prices.

With expansive product assortment and several convenient services customers come to expect from H-E-B, other amenities will include:

With this store, H-E-B continues its commitment to invest in Central Texas communities and support the local economy by providing jobs and career opportunities. For this new store, H-E-B plans to hire and employ more than 500 Partners in total.

Regularly recognized as a top employer in the nation, H-E-B will provide training, competitive pay, and a robust benefits package that includes 10 percent off H-E-B brand products, and career and leadership development. Once eligible, Partners can become a company owner through the H-E-B Partner Stock Plan, can participate in 401k with company match, and sign up for medical, dental and vision plans, among other benefits. Employment opportunities are available across H-E-B’s business. To search for job openings, visit

H-E-B is passionately committed to its customers beyond the four walls of its stores, weaving an undeniable Spirit of Giving into its business philosophy. In this spirit and in celebration of the new store’s groundbreaking, H-E-B donated a total of $25,000 with gifts of $5,000 each to American Legion Kerlin-Lyerly Post 154, Circle of Hope Community Center, For the Children Inc., Horse Empowered Learning Programs, and Pflugerville Education Foundation.

In Oct. 1987, the company opened its first Pflugerville H-E-B store at 1434 Wells Branch Pkwy. In June 2000, H-E-B opened its second location in Pflugerville at 201 N FM 685.

About H-E-BH-E-B, with sales of $43 billion, operates more than 430 stores in Texas and Mexico. Known for its innovation and community service, H-E-B celebrates its 118th anniversary this year. Recognized for its fresh food, quality products, convenient services, and a commitment to environmental responsibility and sustainability, H-E-B strives to provide the best customer experience and lowest prices. Based in San Antonio, H-E-B employs over 154,000 Partners in Texas and Mexico and serves millions of customers in more than 300 communities. For more information, visit and theH-E-B Newsroom.

On the Road to Save Lives and Build Careers

An innovative workforce development program in Pflugerville, an Austin, Texas, suburb of 70,000 people, turns high school students into emergency medical technicians (EMTs), saves lives and equips the workforce of tomorrow with marketable skills.High school students in the Pflugerville Independent School District (PfISD) are taking advantage of these programs. Many are earning industry certifications in a variety of fields from healthcare to manufacturing — a result of the Pflugerville Community Development Corporation (P...


n innovative workforce development program in Pflugerville, an Austin, Texas, suburb of 70,000 people, turns high school students into emergency medical technicians (EMTs), saves lives and equips the workforce of tomorrow with marketable skills.

High school students in the Pflugerville Independent School District (PfISD) are taking advantage of these programs. Many are earning industry certifications in a variety of fields from healthcare to manufacturing — a result of the Pflugerville Community Development Corporation (PCDC) and its workforce partners securing more than $1 million in grants for worker training.

The biggest gift came on November 7, 2023, when the PfISD received a fully functional, decommissioned ambulance to use as a Fire and EMT Academy Mobile Learning Lab, enabling students to learn EMT skills while working on the road.

How valuable is this training? Just listen to Hannah Remus tell her story. She is a recent graduate of the program. Today, she is in the field working as a certified EMT.

“Because of the education I received in high school, I am working for a private ambulance company in Austin doing interfacility transports now,” says Remus. “In the spring, I will be hired to work for Travis County to do 911 emergency response work in Austin. This would not have happened without the EMT training I received in high school.”

Remus believes in the life-changing power of this program so much that she volunteers her time to go back into the high schools and teach other students how to become a certified EMT. “I’ve gone back probably once or twice a week since they started,” she says. “I share stories about patients I have helped. I teach students how to apply what they’re learning.”

Remus says the education she received in school prepared her well for her career. “It was amazing because I received so much hands-on training,” she notes. “I got to learn from so many different people in the field. I also learned the pitfalls to avoid.”

From High School to EMT

Michael Anderson, deputy assistant chief of administration for the Pflugerville Fire Department, oversees the program. He says he’s gratified when he hears stories like Hannah’s. “This is an opportunity for young people to go directly into the workforce post-high school,” he says. “We introduce them to public service in the community; many of them now work as certified EMTs.”

Anderson notes that since the program began in 2020, “more than 40 students have received their EMT certification, and 12 became employed with us. Another six graduates are practicing in the field or are pursuing further medical training,” he adds.

One of them is Remus. She says she plans to continue her education and eventually become a fully certified paramedic for Travis County.

“A majority of the training is done right on the high school campus,” says Anderson. “With the ambulance, we’re able to train students on ambulance rides and at the hospital. Students go through the same curriculum that is taught at a community college, so they are receiving a college education in high school.”

Two students have already been involved in giving lifesaving treatment during the course of this program, so the difference in the community is already being made.

“Nobody else has an actual working ambulance in use in training,” says Traci Hendrix, Career and Technical Education (CTE) director for the Pflugerville Independent School District. “Ours is a fully functional vehicle that we can take around to the various high school campuses. We love going out there and seeing the kids’ eyes light up when they see this thing. Seeing students go from learning theory in the classroom to learning in the real world is so rewarding. You see the light bulb go off. We had two students perform lifesaving measures on patients.”

PCDC Nurtures Partnerships

PCDC played a vital role in making this happen. “The PCDC was excited to support our education partners and help put this program on the move so it can provide a realistic training program and literally roll it out at other campuses,” said PCDC Executive Director Amy Madison. “Our grant further amplifies the commitment of our community partnership with the PfISD and Travis County Emergency Services District 2 to nurture the next generation of medical professionals.”

Seeing students go from learning theory in the classroom to learning in the real world is so rewarding. You see the light bulb go off.”

— Traci Hendrix, Career and Technical Education Director, Pflugerville Independent School District

Since the program’s inception in 2020, the Healthcare-EMT Academy has trained 59 students, while the Fire/EMT Academy has trained 41 students.

“We have also introduced an advanced manufacturing training program in the school district,” says Hendrix. “We are working with Austin Community College. Students can graduate from college manufacturing courses with a level one certificate when they complete their high school degree. They can graduate and already be a leg up in the career field at level two — not entry level. That education can also feed into an associate degree and a bachelor’s degree.”

Hendrix adds that “PCDC has been really helpful in introducing us to industry partners. PCDC connects businesses to our community and our school.”

Thanks to these partnerships, Hendrix says, the first group of students will graduate this year with level one certificates in advanced manufacturing from Austin Community College.

“We are in our second year, and we are seeing growth,” she adds. “This spring will be a heavy recruitment phase. It is now about building capacity.”

Anderson commends the school district for its leadership. “This program is another example of the vision of the school district to expose students to a new career path,” he says. “Pflugerville is working hard and is dedicated when it comes to workforce development.”

This Investment Profile was prepared under the auspices of the Pflugerville Community Development Corporation. For more information, contact Veronica Ramirez at [email protected]. On the web, go to

Austin to provide oversight of EMS in Pflugerville amid concerns about quality of care

PFLUGERVILLE — After hearing concerns about the medical care provided to Pflugerville residents by Allegiance Mobile Health, the City Council last week approved an agreement with the city of Austin to supervise the private ambulance company.During the council meeting Tuesday night, officials from Travis County Emergency Serv...

PFLUGERVILLE — After hearing concerns about the medical care provided to Pflugerville residents by Allegiance Mobile Health, the City Council last week approved an agreement with the city of Austin to supervise the private ambulance company.

During the council meeting Tuesday night, officials from Travis County Emergency Services District No. 2, also known as the Pflugerville Fire Department, expressed concerns about the quality of care provided by Allegiance medics, saying the death of one patient in January was because of negligence.

ESD No. 2 Chief Nick Perkins said oversight is needed as Fire Department paramedics often have had to intervene to provide the high-level care that Allegiance medics have not.

“It’s not uncommon that we do intervene, either preventing unnecessary actions or we help with procedures where an individual provider is not able to do that,” Perkins said during the council meeting. "It breaks my heart. I am concerned about the residents in this city and the care that is being delivered.”

During a council workshop meeting earlier Tuesday, Amanda Baum, Allegiance's regional vice president, said she could not comment on the fatal incident in January.

“(Baum) is not able to comment on a patient dying of a result from care of Allegiance; however, I am not under those limitations, and that did in fact occur," Perkins said later during the council meeting. "That patient did die as the result of the care provided by Allegiance."

Perkins told the Statesman that Allegiance representatives told ESD No. 2 that the employee would be fired. Perkins said he knows that the Texas Department of State Health Services suspended the medic's medical license.

During the workshop meeting, Council Member Ceasar Ruiz said he has heard from residents about ESD No. 2 paramedics taking over at incidents because Allegiance medics did not know how to respond, and that an ESD No. 2 medic received a shock while helping with a defibrillator because of negligence by an Allegiance worker. Ruiz said he is worried that Allegiance responders do not have the proper equipment and training.

Baum said she is aware of only two incidents in which an ESD No. 2 medic was shocked, one due to human error and the other due to a technical failure.

Perkins told the American-Statesman the incidents happened in January and July. He said one was because Allegiance medics did not follow standard procedure, such as calling "clear" to ensure no one is still touching the patient.

"It's an incredibly rare thing that's happened twice in a year," Perkins said. "Obviously, it's concerning for us because, you know, it's our people, our firefighters. We don't want anything to happen to them. We want them to be able to do their jobs. It's just part of a larger issue with the profit model that doesn't have the investment that are needed to ensure high-quality performance from the providers."

Under the agreement approved by the council, an Austin emergency medical services commander will oversee Allegiance's operations in Pflugerville and report to its city manager. The agreement will begin Oct. 1 and end Sept. 20, 2024. Pflugerville officials have the option to extend the agreement four additional times for one-year terms, according to city documents.

Allegiance officials did not return calls for comment after the vote.

The agreement with the city of Austin comes a year after Pflugerville approved a contract with Allegiance to provide the city with ambulance and emergency medical services.

The city of Pflugerville has been wrestling with its ambulance services for years. ESD No. 2 used to provide EMS services to the city until it said it could no longer afford to because of increased call volume. In November 2021, voters in the area outside the city limits approved creating ESD No. 17 to handle ambulance calls in the ESD No. 2 service area. City officials said the district's stipend of about $2.8 million for EMS calls was unsubstantiated and did not put the creation of ESD No. 17 on the ballot. Instead, the city hired hired Acadian Ambulance Services on Jan. 1, 2022, to provide service in Pflugerville.

The city ended its contract with Acadian after only two months, citing dissatisfaction with its quality of service, including inadequate response times. In May 2022, the City Council voted to begin contract negotiations with ESD No. 2 to again provide EMS services, but later that month it also opened negotiations with Allegiance after a few council members said the ESD price tag would be much more than they had been led to believe.

Allegiance began providing services to the city on July 1, 2022. Under the contract, Allegiance has to provide a minimum of four mobile intensive care unit ambulances at no cost to the city. Allegiance has committed to having each ambulance arrive at an emergency scene within eight minutes at least 90% of the time.

More:Allegiance to provide EMS services in Pflugerville

During the workshop Tuesday, city officials received an update from Allegiance on its performance.

Since the contract was approved, Allegiance has installed three stations in the city at 1317 Piccadilly Drive, 1601 E. Pflugerville Parkway and 201 N. Heatherwilde Blvd., Baum said, based on the volume of services needed near those locations. She said the company also moved its nonemergency units closer to the city to a station at 1421 Wells Branch Parkway.

For the past year, Baum said, the company has responded to 5,135 incidents, including 96 possible overdoses and 692 traffic incidents. She said the company also has taken 3,583 patients to a hospital and had 1,089 patients who refused transport.

The average response time for Allegiance during the past year is 6 minutes, 45 seconds, while the national average is 7 minutes, Baum said.

The City Council took no other action but met in executive session to discuss the agency's performance and the agreement between the two parties. The agreement with Allegiance will end June 30, 2024.

First phase of 1,400-unit apartment project breaks ground in Pflugerville

Even with a surge of supply and slower demand for apartments in Central Texas, some developers are going full speed ahead on rental projects, including a big new one in Pflugerville, just north of Austin.The first phase of the new Pflugerville community, called the M...

Even with a surge of supply and slower demand for apartments in Central Texas, some developers are going full speed ahead on rental projects, including a big new one in Pflugerville, just north of Austin.

The first phase of the new Pflugerville community, called the Merle at Howard, will add just over 440 apartment units. That will be followed by two more phases that will bring the total to about 1,400 apartments and townhomes. All units on the site — 60 acres at 2500 East Howard Lane in northeastern Travis County — will be rentals.

The developers are High Street Residential, Trammell Crow Company's housing subsidiary and a subsidiary of the CBRE Group, along with partner CBRE Investment Management on behalf of a fund it manages. CBRE Investment Management is a global real assets investment management firm with $147.6 billion in assets under management.

The developers have not disclosed the cost for the Merle.

Its first phase will be built on 17 acres. It will have 444 units in 15 apartment buildings and five townhome buildings, Marie Archibald, a vice president in Austin with High Street Residential, said in a news release. The first units are expected to be ready for residents in the fall of 2025, she said.

Rents will be competitive with other projects in the area, Archibald said.

Amenities will include a clubhouse with a work-from-home space; a fitness center; a virtual golf lounge; a pool and cabanas; and a dog park and pet washing stations. There also will be charging stations for electric vehicles and 141 private garages available for rent.

Also planned are pickleball courts, basketball courts, a playscape and jogging trails.

The next two phases will allow for construction of up to 956 additional units, High Street officials said. The second phase likely begin in early 2025, although a timeline is not yet final, Archibald said in an email.

The Merle will be about 3 miles from Interstate 35, 3 miles from Texas 130 and just over 7 miles from the Domain, the large mixed-use development in North Austin known as the city's second downtown.

The Merle also will be less than a mile from the famed Dessau Dance Hall, where such icons as Hank Williams, Elvis Presley, Merle Haggard and many other musicians once played. The late Merle Haggard was the inspiration for the rental project's name.

The Austin area is growing in all directions, and the Northeast Austin and Pflugerville areas are no exception. That part of the region is home to some of the world’s largest employers, Archibald said. They include Dell Technologies, Apple, Samsung Austin Semiconductor, IBM, NXP Semiconductors, Applied Materials, National Instruments and Advanced Micro Devices.

“These large, high-paying employers, coupled with the area’s affordability and easy access to the Parmer Corridor, the Domain and (the Texas 130 tollway) have earned Pflugerville a spot on the map as a top destination for new households in the Austin metro," Archibald said.

High Street Residential expects future residents at the Merle "will be moving both from in and outside of Texas," Archibald said.

Market shifting to favor the renter, experts say

Archibald and local housing experts say there are a large number of apartment units that are due to wrap up construction over the next 12 to 24 months around Austin, particularly in the northeastern part of the Austin area. In the region as a whole, supply is exceeding demand, and that is expected to drive apartment rents and occupancies lower, experts say.

"As the supply of apartment units increases, we expect to see a normalization in lease-up speeds, which had greatly accelerated during the pandemic," Archibald said.

At a Sept. 6 conference in Austin, Jordan Brooks, a senior analyst with ALN Apartment Data, which tracks the multifamily market, said the northeastern Austin/Pflugerville area is expected to be able to absorb the added supply it is seeing.

"It’s true that demand has not kept up with supply in that submarket this year, but I would propose that the story has been more on the supply side," Jordan said in an email. "Apartment demand has actually been more robust for that area so far this year than it was to this point in the calendar last year. The difference has been a steep increase in the number of new units brought to market this year."

The timing of the new supply's arrival also plays an important role, Jordan said.

"The bulk of new units in the Pflugerville region have started leasing in the last few months, so that timing will skew the supply-to-demand ratio a bit until those properties have had time to lease up," Jordan said.

Earlier this year, Charles Heimsath, a real estate consultant who has tracked the Austin-area apartment market for several decades, said he expected renters to see some price relief this year as the pace of job growth slows and the new supply of apartment units exceeds demand.

His latest survey showed the apartment occupancy rate declined to 91.5% in June from 93.9% in June 2022. Rents averaged $1,713 a month as of this June compared with $1,702 in June 2022, Heimsath's survey found.

Across the five-county Austin region as a whole, leasing activity slowed dramatically in the second half of last year, Heimsath's data show.

Last year, 11,707 apartment units were leased on a net basis (that is, taking into account move-ins and move-outs). That's a drop of almost 43% from the number of units that were leased on a net basis in 2021 (20,492 units), Heimsath's figures show.

Despite the decline, that 11,707 number marked the second-highest year of net leasing activity, Heimsath said.

"Slower job growth is the main reason for the drop-off in absorption (of rentals) in the second half of the year," Heimsath said. "Job growth is continuing, but at a slower pace due primarily to layoffs in the tech sector." Experts have said the pace of people moving here into apartments has slowed as well.

As a result, Heimsath predicted several months ago that rents, on average, will drop by at least 5% by the end of the year, which could mean gross rents settle at an estimated $1,628 a month.

"For the first time in many years, landlords will be willing to work with their existing tenants as lease renewals come up." Heimsath said.

Santa Claus makes a pit stop in Pflugerville

For more than 10 years, a Pflugerville couple has been turning their front yard into a little North Pole in Central Texas.PFLUGERVILLE, Texas — Every year, Santa Claus has a long list of appearances he makes across the country before Christmas Eve, but one place he never forgets to visit is Pflugerville."He would never quit this," said Deborah Dahl, Santa’s helper. "It brings us so much joy. We have so much fun doing it."For over 10 years, Dahl has ...

For more than 10 years, a Pflugerville couple has been turning their front yard into a little North Pole in Central Texas.

PFLUGERVILLE, Texas — Every year, Santa Claus has a long list of appearances he makes across the country before Christmas Eve, but one place he never forgets to visit is Pflugerville.

"He would never quit this," said Deborah Dahl, Santa’s helper. "It brings us so much joy. We have so much fun doing it."

For over 10 years, Dahl has helped Santa set up his own little North Pole in Central Texas.

"About 11 years ago, we took a great grandchild to the mall, and the pictures were $25," Dahl said. "And I told my husband some families can't afford that, and so we decided to make a place where families could come for free and take pictures."

It’s something they start preparing for in October each year. But it’s not only a treat for the kids to enjoy.

“It brings joy to the neighborhood, and people look forward to it,” she said.

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Dahl said people come to visit from all the surrounding cities and counties. They have even seen people visiting family in Pflugerville from Canada and Peru. The line of kids and families waiting to see Santa keeps growing every year.

“We might have seen, I don’t know, 30 people the first year,” Dahl said. “We were so excited when somebody would stop in.”

Now this year, they’ve had over 600 kids visit and a little over 1,300 people in total.

While kids are there, they can drop off a letter to Santa and pick up a small treat before the holiday. They also have a donation jar for the American Legion Auxiliary, which helps veterans and families of veterans.

But Santa isn’t on his sleigh in Pflugerville forever.

“Our last day is always the 23rd because Santa’s too busy on the 24th,” Dahl said.

So if you missed him this year, there’s no doubt he’ll make an appearance in Central Texas again next Christmas. His first visit is always the first Friday after Thanksgiving.


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