From icy roads to helicopter drop-ins, Golden Heart Waste Management, the 2025 CO—100 Top Honoree in the Culture Champions category, shows what it means to be a standout business in Alaska.
Company Name: Golden Heart Waste Management
Location: Fairbanks, Alaska
Year Founded: 2019
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Golden Heart Waste Management started in 2019 with a straightforward mission: to provide Fairbanks and the interior of Alaska with reliable, customer-first waste solutions. But in Alaska, “straightforward” is rarely simple. From servicing dumpsters along the ice road to hauling refuse hundreds of miles across remote terrain, the company has built a reputation for doing whatever it takes to serve its community.
Today, Golden Heart is recognized as the 2025 CO—100 Top Honoree in the Culture Champions category for redefining what waste management can mean in one of the country’s most challenging environments.
Going the distance to serve remote communities
Running a waste company in Alaska means overcoming challenges few in the industry will ever face — vast distances, harsh conditions, and limited infrastructure. The state’s geography requires crews to work in extreme conditions, sometimes traveling up to 400 miles at a time to reach a single customer.
“My guys might be gone for two or three days … [to] get a single can in the middle of nowhere,” explained CEO John Thies, adding that his employees go “above and beyond” to serve customers in remote areas. In certain cases, truckers are even helicoptered in to reach dumpsters along the ice road.
For customers, that kind of dedication means knowing their waste will be handled no matter the obstacles — and that Golden Heart will connect them to recycling and disposal networks that would otherwise be out of reach.
Building a company culture rooted in Alaskan values
At Golden Heart, taking care of customers starts with taking care of employees — a philosophy that’s rare in the waste industry and even harder to maintain in Alaska’s demanding environment.
“[It’s] a great group, a great culture, [and a] great community,” Thies said, noting that many employees have stayed with the company for four, five, or even six years despite the external conditions.
The company has put its philosophy into practice by designing break areas for employees’ children, staggering schedules around hunting season each year, and offering generous PTO policies to accommodate the realities of life in Alaska.
Thies credits their employee retention to a simple approach: “just working with our employees and understanding that life in Alaska is different.” He also pointed to his leadership team for shaping the culture.
“[They] have just done an awesome job at retention of employees and … making a great culture,” Thies said.
Golden Heart supports broader community initiatives as well. The company partners with nonprofits to provide low-cost or no-cost waste services, and it invests in education through initiatives like launching recycling programs in schools. A pilot project with Fairbanks’ West Valley High School alone helped divert more than one million pounds of recyclables from landfills while inspiring students to lead peer-to-peer sustainability campaigns.
At Golden Heart, taking care of customers starts with taking care of employees — a philosophy that’s rare in the waste industry and even harder to maintain in Alaska’s demanding environment.
Expanding access and rethinking what’s possible in waste management
Golden Heart’s service portfolio is broad — from commercial front-load dumpsters and roll-off containers to residential bins and medical and biohazard disposal. These offerings make the company a trusted partner for everyone from small businesses to the U.S. Army. Still, the challenge lies not in the waste itself, but in where it ends up.
“Because we’re in Fairbanks, we don’t have the infrastructure to handle some of that waste stream,” Thies noted. “A lot of stuff actually gets shipped out [to the] lower 48 to get rid of because … we don't recycle in Fairbanks directly.”
To meet these demands sustainably, the company has embraced technology. Its trucks use real-time data to optimize fuel efficiency, GPS dispatching to prevent missed pickups, and AI-enabled cameras for greater visibility and improved safety on the roads. By cutting idle time and streamlining routes, Golden Heart has managed to lower its carbon footprint while continuing to serve customers spread across remote areas.
Because of its unique and dedicated approach, Golden Heart’s impact goes far beyond waste management. This company and its close-knit team connect isolated communities, protect Alaska’s fragile environment, and lead with purpose.
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