The BriefKENT, Wash. - Thousands of Comcast customers across South King County are facing a major internet outage after vandals damaged a critical cable line early Tuesday morning.The outage is affecting customers in Burien, Kent, Kent Vista, Normandy Park, ...
The Brief
KENT, Wash. - Thousands of Comcast customers across South King County are facing a major internet outage after vandals damaged a critical cable line early Tuesday morning.
The outage is affecting customers in Burien, Kent, Kent Vista, Normandy Park, Renton, Seatac, Skyway and Tukwila, according to a statement from Comcast.
Big picture view:
The company confirmed that crews are actively working to repair the damaged lines, with full service restoration expected by this evening.
The City of Kent also addressed the outage on social media, urging residents to stay informed via Comcast’s official updates.
"Early this morning, vandals cut Comcast’s facilities on East Marginal Way in Tukwila, causing a major system outage in parts of South King County, including Kent," the city posted on X.
Comcast emphasized that ensuring safety at the site of the vandalism is a priority before repair work can be completed. The company also reminded customers to report any suspicious activity related to network infrastructure to local law enforcement.
In addition to homes, the Xfinity Retail Store in Renton has also been impacted, with Comcast advising customers to visit the nearby Tukwila location for assistance.
What they're saying:
Customers can check the latest outage updates and service restoration progress through the Xfinity app or by visiting xfinity.com/status.
Authorities are investigating the incident, and Comcast has urged the public to remain vigilant and report any suspicious activity that could help prevent future disruptions.
The Source: Information for this story came from Comcast and the city of Kent.
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