Entergy admits it let customers down in neighborhood with repeat outages
CENTRAL - A cavalry of Entergy trucks is working in a neighborhood that has been plagued with power outages. Dozens of linemen are making upgrades to a system that had failed nearly 200 households in Morgan Place West.
Teresa Golden moved to the Central neighborhood last year.
"We should not be without power once a week," said Golden.
Other neighbors have reached out to 2 On Your Side about their troubles with the power outages. They are tired of taking cold showers, losing refrigerated items, doing homework in the dark and getting ready for work in the dark. Some of them have learned to keep their generators ready, as the power can go out at any time of the day no matter the weather.
"We're losing money, really, and Entergy does seem to care," Golden said.
That's what it has felt like, losing power over 10 times so far this year. The outages can last for several hours. Entergy is now admitting it didn't hold up its end of the deal in this situation, and it's working to upgrade the lines in the neighborhood.
"We take seriously our commitment to all of our customers and certainly our customers here in Morgan Place West subdivision, and to acknowledge in this situation we've let our customers down," Michelle Bourg, Entergy Louisiana Vice President of Customer Service, said.
This week, Entergy is in action and is upgrading 40 poles in Morgan Place West. The electric company is also performing significant vegetation work after identifying the two big outage triggers - trees and lightning. Phase two of the project includes installing "smarter technology" that will allow Entergy to switch around the power should they have an outage.
"If a tree branch falls through one of our lines, customers may see the lights blink but they're going to come right back on," Bourg said.
It's technology that could be beneficial to many neighborhoods.
Neighbors first contacted 2 On Your Side in mid-March. Brittany Weiss returned to the neighborhood last week and Entergy said then that a fix was still "weeks" away.
This week, 2 On Your Side asked Entergy at what point did a red flag tell them something was wrong and the situation needed further investigation? Entergy couldn't pinpoint an exact time.
"Certainly repeat outages we saw here in Morgan Place West subdivision was on our radar screen, we appreciate the patience of our customers as our teams worked through what is the mitigation plan after learning what the cause of the outage was to actually come out and engineer a solution," Bourg said.
Phase two, installing that "smarter technology" will start in mid-May. Entergy says it's confident their plan to address the outages in Morgan Place West will work. If it doesn't, Entergy says they will be "all over it," as the neighborhood will stay on their radar.
Hurricane victim waits months for mobile home company to make repairs
LIVINGSTON - A Hurricane Ida victim bought a new home from Clayton Homes in Hammond last year after receiving funds through Restore LA.
The mobile home has been sitting on her lot since July 2024 in need of repairs.
Betty Lawson says her issues are growing old. She contacted 2 On Your Side after growing tired and frustrated from the wait.
"I don't know how it got off the lot," Lawson said.
After her walkthrough last summer, Lawson made note of all the issues and got a home inspection. In that report it showed troubling concerns to the house's exterior siding and trim, roof, electrical, and an unfinished interior. There are exposed nails, doors that won't properly close, trim that's come a part from the wall, and broken shelving in several cabinets.
She had a roofing company visit her house and it recommended that the entire roof be replaced due to damaged shingles that have been haphazardly nailed down. While Lawson says Clayton Homes has made some repairs, the roof has not been replaced.
Issues that turned up in the inspection report have not been addressed.
"This should be a happy time for me, I should be coming in and decorating and enjoying it, this is worse than Hurricane Ida," Lawson said.
Clayton Homes provided the following statement to 2 On Your Side:
Clayton is deeply sorry that Mrs. Lawson has been unsatisfied with her homebuying process so far and is committed to making it right. After reviewing the documentation provided by Mrs. Lawson, we are ensuring necessary repairs are made to her home. In addition, Clayton plans to pay for out-of-pocket expenses Mrs. Lawson has accrued related to her home. Providing a world-class customer experience is a top priority at Clayton, and we are committed to ensuring Mrs. Lawson is satisfied.
Clayton Homes did not provide a timeline for repairs but says it is in the process of coordinating with Lawson.
Troublesome property demolished after look inside spells disaster
BATON ROUGE - A house that's caused a lot of problems for one neighborhood has been torn down. The property on Houston Drive in Baton Rouge has attracted a lot of unwanted visitors who have terrorized neighbors for years.
It took less than a day for the house to be demolished. What went on there is now a bad memory. Cory Bech lives a few houses down from the property and says he's glad to see the changes.
"There's a lot of peace back into our neighborhood, it's quiet again like it used to be," he said.
Bech first spoke to 2 On Your Side in July. He had recently recorded a video of the inside of the house and shared it to social media where it received several hundred comments. The windows and doors were broken, cabinets and walls were missing, a shopping cart sat in the kitchen and there was trash everywhere. Bech says the house smelled like a garbage dump.
For years, neighbors watched homeless people coming and going from the property. One man, Timothy Willeman, has been accused of terrifying the neighborhood. Multiple videos show Willeman visiting different properties, rolling in the grass, swinging from street poles, and digging through trash. Shawn Sellars said many people have been scared to go outside.
"It's terrifying the fact that we have to live like that," Stellars said
The East Baton Rouge Sheriff's Office, EMS, and St. George Fire Department have all been called to Houston Drive a lot.
"If something isn't done I'm scared of what will happen," Stellars said.
After a couple of stories aired about the neighborhood's concerns, changes started to happen at the house. It was boarded up, and cleaned. The grass was mowed and items were bagged and placed at the curb.
On August 16, Bech woke up to the sound of heavy machinery and walked outside to find the house was being torn down.
"I'm digging it," Bech said.
With the house gone, Bech and others hope the neighborhood will stay quiet. However, neighbors tell 2 On Your Side they have spotted some familiar faces in the area including Willeman who has a warrant out for his arrest.