About Us | Always Best Care Senior Services In Burlington, NC

Always Best Care Values

Our Mission, Vision & Promise

What drives our passion for expert care services

Our Mission

To work as a united team providing the best senior care in the world, with the broadest range of services, and the most loving and consistent care anywhere

Our Vision

To be the leader in compassionate senior care

Our Promise

We are committed to providing you with the best care for your specific needs

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A VISION, A BELIEF, AND A GOAL

Our Story

In the mid-1990’s, just outside of Sacramento, California, Michael Newman felt frustrated by the lack of resources for seniors in his community. An owner and operator of facilities for seniors, he saw many seniors and their loved ones arrive at his facilities confused and overwhelmed after trying to find the right assisted living community. This frustration eventually shaped his vision: To create a company that would serve seniors in the community by providing trusted care, compassionate support, and professional advice.

In 1996, Michael acted on his vision and founded Always Best Care. Since that time, Always Best Care has become one of the nation’s leading providers of non-medical in-home care, senior living referral services and home health care. Always Best Care was formed with the belief and agenda of taking the burden off of the families’ shoulders and putting it on our own. People with passion have made Always Best Care what it is today. Although times may change, our foundation never will.

Michael Newman believes that a successful senior care company is built on successful relationships at every level, in all directions. The things that make every relationship work make business relationships work too – caring, trust, respect, and communication. These are the values that guide our relationships with our clients, franchisees, employees, vendors, our community, and everyone we touch. Caring relationships are the foundation of our work – a sincere concern for the betterment of life that goes beyond just doing what is required, but doing the most we can for the seniors entrusted to our care.

Always Best Care began franchising in 2007 and today provides services through a network of more than 225 franchised territories across the United States and Canada.

ABOUT US

Welcome to Always Best Care of Alamance-Guilford, Caswell & Person County

Since 1996, Always Best Care has helped thousands of families with non-medical in-home care and assisted living referral services. In select markets we’ve also added skilled home care for clients that suffer from illness or injury.

Our passion for helping people maintain a safe, independent and dignified lifestyle represents the strong foundation of Always Best Care. Every client receives extraordinary care in an inspiring environment with caring and compassionate people. Our Care Coordinators have worked with thousands of seniors across the country, and we’re always ready to help you!

Our vision:

The Always Best Care resources include an extensive library to help you make better informed decisions on senior care and more. Our vision is to work as a united TEAM providing the best senior care in the world – with the broadest range of services, and the most loving and consistent care anywhere.

Service coverage

Always Best Care Senior Services provides senior care in Alamance County, Guilford County, Orange County, Randolph County, Caswell County, Rockingham County & Person County.

Call today (336) 270-4352
Or email [email protected]

2260 South Church Street, Suite 601-603, Burlington, NC 27215

Always Best Care combines national strength and standards with local accessibility and personal service. Samantha Loy, the owner of Always Best Care-Alamance-Guilford, is a local resident and takes great pride in helping families care for their loved ones. Our goal is to join your family's journey and provide the absolute best care plan for your loved one. Our entire team has your loved one's best interests at heart, and we'll ensure that exceptional service and care is provided to all family members. All of our caregivers are carefully screened, thoroughly trained, bonded and insured to provide the safest and highest level of care. We have strong relationships with area hospitals, social workers, senior communities and senior resources across our communities. We are ready and willing to serve all your special care needs today!

Care Consultation

The first step in our process includes a personal consultation with a Care Coordinator at no charge to you. In our meeting, we will thoroughly discuss your care needs, create a detailed care plan, and work with you on financing and logistics.

The meeting will consist of:

A thorough discussion of your care needs
A highly detailed personal care plan
A discussion with you, or your loved one to determine how best to meet your requirements
Assistance with billing of insurance providers

Individual care plans are constantly being assessed and updated to meet physical, social, emotional and intellectual needs of our clients. We know that exceptional service sets us apart from all other home care companies. All of our team members and caregivers receive comprehensive training before being assigned to a care plan. Our standard is that "we only hire care providers we would have care for our own loved ones." Always Best Care provides in-home care services from as little as one hour per day up to 24-hour care, and up to 7 days a week. Whatever your care needs are, Always Best Care is there for you. Some key home care services we provide include:

Activities of daily living (dressing, personal care, bathing, incontinence care)
Meals cooked and served (for you and your spouse)
Transportation (medical appointments, errands, shopping, etc.)
Domestic services (laundry, cleaning, etc.)
Facilitate social outings and help maintain personal freedom

Please let one of our Care Coordinators meet with you to discuss your needs and to assist in developing a personalized care plan specific to the level of care you need. Take the first step with us – contact your local Always Best Care representative today.

Our Advantage

Benefits of
Always Best Care
Senior Services

Team of Caring People

We are a team of caring and compassionate people working together to provide the best possible care for you and your loved ones

Care at Each Step of the Way

We have worked with thousands of seniors and their families across the U.S. and Canada, providing the best service each step of the way

Proven Track Record of Success

Our team of professional caregivers has a proven track record of providing expert care to seniors and people with specific needs

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serving you

Service Coverage

Your local Always Best Care team helps families throughout Burlington and surrounding areas

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ALWAYS THERE FOR YOU ALWAYS BEST CARE

Tailored to Your Needs

Always Best Care In Home Care Services

Personal Care Services

Specialized Services

Personal Care Services

24-Hour Care

Always Best Care helps you find the perfect round-the-clock in-home care plan to fit your loved one’s circumstances and needs. 24-hour care is support that is available to anyone who needs extra help to carry on living at home. It can include help with shopping, cooking, cleaning, washing, dressing and all other daily tasks. The need for 24-hour care can be prompted by accident, illness, dementia, frailty, disability, or frailty caused by the aging process.
Bathing, Grooming
& Dressing

Bathing, dressing and grooming play a large role in a senior’s daily routines. Maintaining good personal hygiene can be vital in preventing sickness, while dressing can impact an elderly individual’s self-esteem. Grooming and dressing are integral to the activities of daily living.
Cognitive Impairments

Cognitive impairment is not an illness, but a description of someone’s condition. It means they have trouble with things like memory or paying attention. They might have trouble speaking or understanding. And they might have difficulty recognizing people, places or things, and might find new places or situations overwhelming.
Companionship

Companionship care is primarily emotional support and companionship for seniors who are generally healthy and who want to remain independent at home.
Errands & Transportation

Help with errands, shopping, and transportation falls under the category of Instrumental Activities of Daily Living (IADLs). These skills are necessary in order to live independently and that all of us do once we are up, out of bed, dressed, and ready to start our day. Transportation services for seniors can help maintain a level of independence without the need for the senior to drive themselves.
Escort to Activities

Escorting a senior to activities can help them if they feel unsafe or uncomfortable in public without accompaniment. Many trips are often used to assist seniors to utilize the services of health professionals and agencies that they otherwise would not be able to access.
Hospice
Support / End-of-Life

Hospice care is for people who are nearing the end of life. The services are provided by a team of health care professionals who maximize comfort for a person who is terminally ill by reducing pain and addressing physical, psychological, social and spiritual needs.
Hospital to Home

Following a discharge from the hospital, the first three days are critical. During this time frame and beyond, the support given to a senior and their family play a vital role in the recovery process at home. A hospital-to-home program offers a comprehensive and flexible solution that can provide the physical and emotional support needed to recover safely and comfortably.
Incontinence / Toileting

There are several types of incontinence, which include overflow incontinence, transient incontinence, stress incontinence, urge incontinence, and knowing a little about the different types can help the caretaker and the family make the best decisions about what levels of toileting assistance should be included in the care plan of their loved one.
Laundry Services

For seniors, laundry can be a challenge. As people age, they may have less energy and stamina. One of the biggest benefits of laundry services is that they can help seniors stay independent. Laundry services can also help keep seniors healthy by ensuring the are wearing clean clothing.
Light Housekeeping

Light housekeeping includes things like watering the plants, dusting of surfaces and knickknacks, as well as picking up newspapers, magazines and other clutter. It includes emptying the trash, vacuuming and sweeping of main walk areas. It can also include organizing drawers, shelves and closets. In a nutshell light housekeeping is completing the specific tasks required to tidy up areas that a client uses. Examples of what a light housekeeping service does not include are heavy-duty cleaning tasks that require moving heavy furniture, washing windows, cleaning carpets, or scrubbing floors. Nor does it cover outside chores, such as shoveling snow off sidewalks, raking, or mowing the grass.
Live-In Care

Live-in care is for seniors who need around-the-clock assistance from a caregiver. Assistance is generally non-medical and includes such tasks as medication management, shopping, and assistance with activities of daily living (ADL). Though caregivers sleep at the senior’s residence, they generally aren’t required for assistance at night.
Meal Preparation

Meal preparation and eating healthy and nutritional food is important for seniors. Meal preparation assistance for the elderly is not just about cooking, but involves so much more. Maintaining a regular and consistent schedule can also play a role in emotional and physical health.
Medication Reminders

Medication reminders are a nonmedical service provided by a caregiver or a Certified Nurse Assistant (CNA). CNAs do not administer medications, or speak with a doctor or pharmacist about a senior’s medicine or regime—but they do ensure medication safety and regularity.
Mobility

Mobility is the ability to move or walk freely and easily — is critical for functioning well and living independently. As we age, we may experience changes to our mobility. There are many reasons for these changes, including changes in gait (how we walk), balance, and physical strength.
Nutrition Monitoring

Nutrition is an important element of health in the older population and affects the aging process. The prevalence of malnutrition is increasing in this population and is associated with a decline in functional status, impaired muscle function, decreased bone mass, immune dysfunction, anemia, reduced cognitive function, poor wound healing, delayed recovery from surgery, higher hospital readmission rates, and mortality.
Overnight Care

Overnight care revolves around a multitude of services which may include help using the restroom in the middle of the night, providing fluids and snacks in the evening, and assisting with preparing for bed. Elderly individuals may also receive help with transfer assistance throughout the night. Overnight caregivers can also prepare breakfast and offer morning care.
Safety Supervision

Because more accidents occur inside the home than anywhere else, seniors and their caregivers must do everything in their power to make sure their homes are as safe and secure as possible. Some of the steps that can be taken to ensure homes are safe for seniors and their families include removing clutter, adding better lighting, rearranging cabinets and drawers, and assessing the safety risks of the bathroom.
Technology Assistance

Technology can help the elderly live independently for longer by facilitating preventive care, early detection of, and response to, emerging health issues, as well as timely support for daily tasks. Technology offers a wide range of benefits to older adults. Seniors who use technology can also feel more connected to others, can be better engaged in the community and world around them, and be more informed about current events.

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Specialized Services

Cancer Care and Recovery

Whether a person is being treated for cancer, is recovering from it, or has advanced disease, personal care might be an option depending on the type of care that is needed. Always Best Care can help you get certain compassionate care services in your home instead of in a hospital or other facility. These services can help you recover from cancer treatment, better manage your side effects as you go through treatment, and help you become stronger and able to be more independent. Our professional caregivers can help with personal care, such as getting in and out of bed, walking, bathing, dressing, medication reminders, do light housekeeping, and run errands.
Dementia and Alzheimer’s Care

At Always Best Care Senior Services, our personalized in-home services assist seniors who are coping with various stages of dementia. Our compassionate caregivers support clients so that they can maintain a comfortable quality of life while living in the familiarity of their own homes. In addition, our dementia care services give family caregivers much-needed relief from their duties and peace of mind that their loved one is in good hands.
End of Life Care

End of life care services offer physical and emotional support for individuals with a terminal illness during their final stages of life. Professional caregivers aid your loved one while giving your family the support they need at this difficult time. While it’s a natural part of our life cycle, the process doesn’t make it any less difficult. An increasing number of people are choosing to spend their final days at home, so it’s important that families have access to compassionate and supportive home care. Our professional caregivers receive specialized training to understand this aspect of care. Always Best Care Senior Services will keep your loved one as comfortable as possible. While our program does not include hospice care, our caregivers can work alongside and support the hospice team.
Fall Prevention

In the United States, falls are the most frequent cause of accidental death in older adults. Always Best Care Senior Services will develop a care plan centered around interventions for preventing falls and fall-related injuries, based on the findings of a fall risk assessment and/or post-fall investigations. Our Lowe’s Livable Home program can help you identify risk factors in your loved one’s home and take steps to reduce the risks of suffering a fall. The team of professional caregivers can reduce your loved one’s risk of falls in several ways. We can help your loved one maintain a safe and tidy home, lend a helping hand with day-to-day tasks that may increase the risk of falls and assist with personal care services such as dressing, bathing, and mobility.
In-Facility Care

Always Best Care Senior Services offers a full range of care services to meet the unique care needs of each client and every family. In addition to in-home care services, our professional caregivers can provide edified care for those that live in retirement communities, independent living facilities or assisted living. With in-facility care services, your loved one is never alone. Our professional caregivers provide companionship and personal care. We also have technology services to help seniors stay safe and connected to loved ones. Each client has a custom care plan designed to work with their existing care team. Always Best Care Senior Services routinely collaborates with families as well as care teams at senior facilities, rehabilitation facilities, and many other healthcare facilities to implement this individualized plan of care. This team-oriented approach helps create a more efficient process and positive outcome for the client.
Neurological Disorders

Managing the progression of neurological disorders can bring a lot of confusion. We know just how to work with the muscle stiffness and tremors to prevent frustration and falls. Our goal is to be there for you as the disease progresses, providing as much or as little care as needed. Always Best Care’s specialized home care professionals know just how to work with the muscle stiffness and tremors to help prevent frustration and falls. We also help individuals with neurological disorders stand strong with beneficial daily mobility, exercise, personal care, nutrition, supervision, and home safety.
Palliative Care

Serious, long-lasting diseases and life-threatening illnesses require special attention, and our team of professional caregivers are trained for these situations. Assisting with pain treatments or other difficult symptoms is critical, but the family member’s emotional, spiritual, and practical needs must also be properly addressed. Always Best Care Senior Services team understands and complements palliative care services. We work in conjunction with the family and healthcare providers to identify goals and make certain that they are met. Providing symptom relief, helping with access to spiritual comfort, and facilitating improved quality of life are at the forefront of our efforts.
Post-Hospitalization Care

Our professional caregivers can help you or a loved one recover from a hospital stay and reduce the risk of re-hospitalization. Along with transportation services, we offer in-home care services such as medication reminders, fall prevention strategies, and assistance in staying mobile after surgery. Care may also include preparing nutritious meals and helping with other personal care tasks to keep you comfortable.
Post-Surgical Care

Post-surgical services include care after cosmetic, gastric bypass, orthopedic, or general surgery recoveries. Cosmetic surgeries such as face lifts, rhinoplasty, liposuction, breast augmentation, or weight-loss surgeries can be necessary and/or improve the quality of your life. But it can be very hard to recover from at any age. Most patients need to restrict their normal activities for a time following any surgical procedures. It takes time as well for the visible signs of healing to subside. The first week after cosmetic or reconstruction surgery is the most clinically critical and when rest is most important. After several days you may begin to feel restless and want to resume normal activities. This is a crucial period because your body is still recovering and very fragile. Routine activities should still be limited. Always Best Care Senior Services can help with the household chores, shopping and meal planning, and personal activities of daily living.
Ready, Set, Go Home

If your loved one is coming home from the hospital into an empty house, their risk of readmission is especially high. With no one to help them keep track they may easily forget to take important medications or accidentally take a wrong dose. They are also at risk of pushing themselves too hard to get back into their old routines before they are ready to do so. This opens them up to the possibility of worsening their condition and sending them back into the hospital. When you choose Always Best Care Senior Services for your loved one’s transitional care, they will receive precautionary guidance to help them practically plan for their release.
Ready-Set-Go Home is a multi-faceted support system for seniors on their way home from the hospital. Like all our senior care services at Always Best Care, our transitional care program can be customized to your loved one’s unique needs. Whether they need daily assistance with maintaining good hygiene and nutrition, or regularly scheduled reminders about medications and appointments, we can help. Our transitional care experts can even operate behind the scenes to make sure that meal or equipment deliveries reach them when they’re needed.
Rehabilitation

The road to recovery can be bumpy for seniors, so we offer professional caregivers with specific training and guidance to assist during rehabilitation. Recovery from acute illness or surgery is often daunting, as many seniors must cope with a loss of mobility and acclimation to walkers or other assistance. Our professional caregivers have experience with the entire rehabilitation process and regularly attend physical therapy appointments with clients and help keep them on daily exercise schedules that are prescribed by licensed physical therapists. We work to smooth over the road to recovery from injuries that can otherwise negatively impact quality of life.
Respite Care

Every client and situation are different, and we know that short-term assistance is frequently needed for your loved ones. If a patient is recovering from surgery and assistance is needed temporarily, we can provide in-home care during this transitional time. This may include part-time services during the day or evening for a short period of weeks or months. We also complement hospice care services so a patient can be cared for in their home during trying times. Care can be provided at home, in a healthcare facility, or at an adult day center.
Surgery Recovery

We understand that recovering from surgery can create a difficult situation, especially for adults who run their households. At Always Best Care, we provide post-operative care for adults and seniors who are recovering from surgery. These services include post-surgery care such as medication reminders and monitoring of symptoms, as well as light housekeeping work so you can focus on your recovery. If you have an elderly family member recovering from surgery, our post-operative care services will give you peace of mind knowing that your loved ones are well taken care of throughout their recovery.
Transitional Care

Transitional care refers to the coordination and continuity of health care during a movement from one healthcare setting to home. Leaving the hospital or a skilled nursing facility to go home could lead to critical health and social problems for individuals, but in many cases, this can be prevented. Always Best Care offers the services and expertise to help you make a safe and healthy recovery at home and lower the likelihood of a return trip to the hospital. Our professional caregivers can reduce undesirable outcomes like re-hospitalizations by assisting with medication reminders, mobility, meal preparation, assistance with bathing and dressing and light housekeeping. Our team is dedicated to help you make a safe and healthy recovery at home.

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MEET OUR TEAM

Our Team of Experts

Committed to Providing the Best Care & Support

Experienced Healthcare and Caregiving Professionals

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Samantha Loy

Owner & Agency Director

Samantha Loy

Owner & Agency Director

Samantha Loy is the owner of Always Best Care of Alamance-Guilford. She is a graduate of University of North Carolina at Greensboro.

Samantha has been involved in the senior care industry since 2012 starting as an intern for Always Best Care of Alamance-Guilford. She naturally immersed herself with in her work to establishing a strong network within the local healthcare industry. Samantha has always had passion for helping others and being able to carry on the family business, is something she takes great pride in.

Samantha and her husband Jason are the proud parents of two boys, Carter & Anderson. In their spare time, they enjoy going to local parks and fishing at their neighborhood pond.

[email protected]

Samantha Loy

Owner & Agency Director

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Samantha Loy

Owner & Agency Director

Samantha Loy

Owner & Agency Director

Samantha Loy is the owner of Always Best Care of Alamance-Guilford. She is a graduate of University of North Carolina at Greensboro.

Samantha has been involved in the senior care industry since 2012 starting as an intern for Always Best Care of Alamance-Guilford. She naturally immersed herself with in her work to establishing a strong network within the local healthcare industry. Samantha has always had passion for helping others and being able to carry on the family business, is something she takes great pride in.

Samantha and her husband Jason are the proud parents of two boys, Carter & Anderson. In their spare time, they enjoy going to local parks and fishing at their neighborhood pond.

[email protected]
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Jason Loy

Business Office Manager

Jason Loy

Business Office Manager

Jason Loy is originally from Graham, NC. After graduating from Southern High School he persuaded a degree in Sociology from UNC Charlotte. Jason has previous experienced in retail management and also working in the banking industry.

In his spare time, he enjoys spending time with his family and going to basketball games.

[email protected]

Jason Loy

Business Office Manager

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Jason Loy

Business Office Manager

Jason Loy

Business Office Manager

Jason Loy is originally from Graham, NC. After graduating from Southern High School he persuaded a degree in Sociology from UNC Charlotte. Jason has previous experienced in retail management and also working in the banking industry.

In his spare time, he enjoys spending time with his family and going to basketball games.

[email protected]
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Mallory Idavoy

Director of Operations

Mallory Idavoy

Director of Operations

Mallory Idavoy is originally from South West Florida and moved to North Carolina in 2017. She is a graduate of Edison State College and has over 5 years’ experience working with seniors in home care as a CNA, scheduler, HR Recruiter and manager.

In her spare time, she enjoys teaching dance classes and being outdoors with her dogs.

[email protected]

Mallory Idavoy

Director of Operations

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Mallory Idavoy

Director of Operations

Mallory Idavoy

Director of Operations

Mallory Idavoy is originally from South West Florida and moved to North Carolina in 2017. She is a graduate of Edison State College and has over 5 years’ experience working with seniors in home care as a CNA, scheduler, HR Recruiter and manager.

In her spare time, she enjoys teaching dance classes and being outdoors with her dogs.

[email protected]
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Jacob Nelson

Recruiter

Jacob Nelson

Recruiter

Jacob is from Greensboro, North Carolina and is currently studying for a degree in Business Administration with a concentration in HR management. He has experience in the healthcare industry as a Med Tech as well as a background in recruiting and social media management for a local real estate company, which makes him a great fit for our Home Care Recruiting team! In his free time, Jacob enjoys spending time with family and friends, traveling, trying out new breweries, and listening to Taylor Swift!

[email protected]

Jacob Nelson

Recruiter

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Jacob Nelson

Recruiter

Jacob Nelson

Recruiter

Jacob is from Greensboro, North Carolina and is currently studying for a degree in Business Administration with a concentration in HR management. He has experience in the healthcare industry as a Med Tech as well as a background in recruiting and social media management for a local real estate company, which makes him a great fit for our Home Care Recruiting team! In his free time, Jacob enjoys spending time with family and friends, traveling, trying out new breweries, and listening to Taylor Swift!

[email protected]
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Brandi Williams

Scheduling Supervisor

Brandi Williams

Scheduling Supervisor

Brandi Anna Lynette Williams was born in Elizabeth City, North Carolina. Brandi is the 3rd child of 4 siblings. Her educational experience includes graduation from Northeastern High School; attended Kinston Community College and graduated from ECPI University where she received her Associates of Applied Science in Health Science with a major in Medical Assisting.

During her high school years and the time, she spent at Kinston Community College, Brandi was a member of the Basketball team. During this time, she aspired to play professional basketball. However, her love for the elderly and natural nurturing spirit took precedent so she followed her heart to work in the healthcare field. As a youth and teenager, Brandi enjoyed visiting the Local Health and Rehabilitation Center where she made friends among the patients.

Brandi is the mother of Braylen Robbins, and he is her pride and joy. Brandi enjoys her chosen career and her family.

[email protected]

Brandi Williams

Scheduling Supervisor

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Brandi Williams

Scheduling Supervisor

Brandi Williams

Scheduling Supervisor

Brandi Anna Lynette Williams was born in Elizabeth City, North Carolina. Brandi is the 3rd child of 4 siblings. Her educational experience includes graduation from Northeastern High School; attended Kinston Community College and graduated from ECPI University where she received her Associates of Applied Science in Health Science with a major in Medical Assisting.

During her high school years and the time, she spent at Kinston Community College, Brandi was a member of the Basketball team. During this time, she aspired to play professional basketball. However, her love for the elderly and natural nurturing spirit took precedent so she followed her heart to work in the healthcare field. As a youth and teenager, Brandi enjoyed visiting the Local Health and Rehabilitation Center where she made friends among the patients.

Brandi is the mother of Braylen Robbins, and he is her pride and joy. Brandi enjoys her chosen career and her family.

[email protected]
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Emily McIntyre

Scheduling Coordinator

Emily McIntyre

Scheduling Coordinator

Emily McIntyre is a scheduling coordinator at Always Best Care. While the home care field is new to her, she has enjoyed getting to know the clients and caregivers in order to make the best matches for everyone. Emily has been perfecting her customer service since beginning her professional career, working in medical records and department management in her past. Emily and her husband Casey have one son, Elliott, and two dogs, Roxy and Nala. They enjoy hiking and taking trips as a family, with their dogs in tow!

[email protected]

Emily McIntyre

Scheduling Coordinator

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Emily McIntyre

Scheduling Coordinator

Emily McIntyre

Scheduling Coordinator

Emily McIntyre is a scheduling coordinator at Always Best Care. While the home care field is new to her, she has enjoyed getting to know the clients and caregivers in order to make the best matches for everyone. Emily has been perfecting her customer service since beginning her professional career, working in medical records and department management in her past. Emily and her husband Casey have one son, Elliott, and two dogs, Roxy and Nala. They enjoy hiking and taking trips as a family, with their dogs in tow!

[email protected]
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Macy Ragans

Care Coordinator

Macy Ragans

Care Coordinator

Macy Ragans, a native of Mebane, North Carolina, is known for her vibrant personality and unwavering determination. After graduating from high school in her hometown, Macy decided to further her education by attending Alamance Community College, a decision that demonstrates her commitment to personal and professional growth. While at Alamance, she engaged in a variety of academic pursuits, tailoring her educational journey to match her aspirations and interests.

Living in Mebane has instilled in Macy a sense of community and belonging. This small, welcoming town, with its unique blend of historical charm and modern conveniences, has played a significant role in shaping her into the person she is today. In Macy’s free time, she enjoying spending time with friends and family.

[email protected]

Macy Ragans

Care Coordinator

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Macy Ragans

Care Coordinator

Macy Ragans

Care Coordinator

Macy Ragans, a native of Mebane, North Carolina, is known for her vibrant personality and unwavering determination. After graduating from high school in her hometown, Macy decided to further her education by attending Alamance Community College, a decision that demonstrates her commitment to personal and professional growth. While at Alamance, she engaged in a variety of academic pursuits, tailoring her educational journey to match her aspirations and interests.

Living in Mebane has instilled in Macy a sense of community and belonging. This small, welcoming town, with its unique blend of historical charm and modern conveniences, has played a significant role in shaping her into the person she is today. In Macy’s free time, she enjoying spending time with friends and family.

[email protected]
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Alexis Hale

Care Coordinator

Alexis Hale

Care Coordinator

Alexis Hale hails from the vibrant city of High Point, North Carolina, where she was born and raised as the youngest of three children. From a young age, Alexis demonstrated a natural inclination towards caring for others, a trait that has shaped her life and career path.

During her formative years, Alexis attended T. Wingate Andrews High School, where she actively participated in the early college health sciences program. It was during this time that her passion for healthcare blossomed. Alexis wasted no time in pursuing her ambitions, obtaining her Certified Nursing Assistant (CNA) license while still in high school.

Driven by her desire to make a difference in the lives of others, Alexis pursued her undergraduate education at East Carolina University. There, she majored in Health Services Management and complemented her studies with a minor in Business Administration. Alexis’s academic journey equipped her with a solid foundation in healthcare management and business principles, preparing her to tackle the challenges of the dynamic healthcare industry. Currently, Alexis is furthering her education by pursuing a Master’s degree in Healthcare Administration from Winston Salem State University. With each passing day, her dedication to enhancing healthcare delivery and improving patient outcomes only grows stronger.

Alexis’s professional journey is a testament to her unwavering commitment to excellence in healthcare. Her experiences, coupled with her innate compassion and drive, have positioned her as a formidable force in the field. As she continues to pursue her passion, Alexis remains steadfast in her mission to make a meaningful difference in the lives of those she serves.

[email protected]

Alexis Hale

Care Coordinator

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Alexis Hale

Care Coordinator

Alexis Hale

Care Coordinator

Alexis Hale hails from the vibrant city of High Point, North Carolina, where she was born and raised as the youngest of three children. From a young age, Alexis demonstrated a natural inclination towards caring for others, a trait that has shaped her life and career path.

During her formative years, Alexis attended T. Wingate Andrews High School, where she actively participated in the early college health sciences program. It was during this time that her passion for healthcare blossomed. Alexis wasted no time in pursuing her ambitions, obtaining her Certified Nursing Assistant (CNA) license while still in high school.

Driven by her desire to make a difference in the lives of others, Alexis pursued her undergraduate education at East Carolina University. There, she majored in Health Services Management and complemented her studies with a minor in Business Administration. Alexis’s academic journey equipped her with a solid foundation in healthcare management and business principles, preparing her to tackle the challenges of the dynamic healthcare industry. Currently, Alexis is furthering her education by pursuing a Master’s degree in Healthcare Administration from Winston Salem State University. With each passing day, her dedication to enhancing healthcare delivery and improving patient outcomes only grows stronger.

Alexis’s professional journey is a testament to her unwavering commitment to excellence in healthcare. Her experiences, coupled with her innate compassion and drive, have positioned her as a formidable force in the field. As she continues to pursue her passion, Alexis remains steadfast in her mission to make a meaningful difference in the lives of those she serves.

[email protected]
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Mara Santiago

Care Coordinator

Mara Santiago

Care Coordinator

As dedicated professional with a passion for elderly care, Mara Santiago thrives in her role as a Care Coordinator. Her empathy shines when communicating with our clients and caregivers. She is new to Home Health Care but has experience in scheduling and Human Resources bringing a unique blend of skills in logistics, conflict resolution, and exceptional customer service.

Mara holds an Associates degree with soon completion of her Bachelor’s degree in Human Resources from Southern New Hampshire University. Her academic background and work experience has equipped her with the knowledge and skills necessary to excel as a Coordinator with Always Best Care. She is committed to continue fostering positive relationships with both clients and employees, so everyone feels valued and supported.

Outside of work, Mara enjoys spending time with her two small dogs Lola and Brownie and taking them on outdoor adventures, spending time with family, and doing fun spunky nail extensions. She actively participates in getting involved and immersing herself into the community after relocating from Florida.

[email protected]

Mara Santiago

Care Coordinator

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Mara Santiago

Care Coordinator

Mara Santiago

Care Coordinator

As dedicated professional with a passion for elderly care, Mara Santiago thrives in her role as a Care Coordinator. Her empathy shines when communicating with our clients and caregivers. She is new to Home Health Care but has experience in scheduling and Human Resources bringing a unique blend of skills in logistics, conflict resolution, and exceptional customer service.

Mara holds an Associates degree with soon completion of her Bachelor’s degree in Human Resources from Southern New Hampshire University. Her academic background and work experience has equipped her with the knowledge and skills necessary to excel as a Coordinator with Always Best Care. She is committed to continue fostering positive relationships with both clients and employees, so everyone feels valued and supported.

Outside of work, Mara enjoys spending time with her two small dogs Lola and Brownie and taking them on outdoor adventures, spending time with family, and doing fun spunky nail extensions. She actively participates in getting involved and immersing herself into the community after relocating from Florida.

[email protected]
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Jodi Kern

After Hours Scheduling Coordinator

Jodi Kern

After Hours Scheduling Coordinator

Jodi Kern is from Bellville, Ohio. She has several years of experience working in the healthcare field as a CNA, MA, Scheduler, and On Call Coordinator. Her passion for helping others has allowed her to be compassionate and dedicated towards helping the senior community .

In her spare time, she enjoys reading, camping, and going to sporting events with her husband and four boys.

[email protected]

Jodi Kern

After Hours Scheduling Coordinator

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Jodi Kern

After Hours Scheduling Coordinator

Jodi Kern

After Hours Scheduling Coordinator

Jodi Kern is from Bellville, Ohio. She has several years of experience working in the healthcare field as a CNA, MA, Scheduler, and On Call Coordinator. Her passion for helping others has allowed her to be compassionate and dedicated towards helping the senior community .

In her spare time, she enjoys reading, camping, and going to sporting events with her husband and four boys.

[email protected]
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Kathleen O’Brien

RN BSN

Kathleen O’Brien

RN BSN

Kathleen is a seasoned nurse leader with over 30 years of clinical experience in critical care, cardiology, oncology, neurosurgery and hospice. During her career, she has held certifications in critical care, oncology and hospice nursing. She loves caring for older adults and helping seniors meet their health care goals.

In her spare time, Kathleen loves going to baseball games and listening to the Avett Brothers.

[email protected]

Kathleen O’Brien

RN BSN

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Kathleen O’Brien

RN BSN

Kathleen O’Brien

RN BSN

Kathleen is a seasoned nurse leader with over 30 years of clinical experience in critical care, cardiology, oncology, neurosurgery and hospice. During her career, she has held certifications in critical care, oncology and hospice nursing. She loves caring for older adults and helping seniors meet their health care goals.

In her spare time, Kathleen loves going to baseball games and listening to the Avett Brothers.

[email protected]
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Pam Perry

Registered Nurse

Pam Perry

Registered Nurse

Pamela Perry is a native of Durham, North Carolina. Pam is a graduate of Hillside High School and graduated from Howard University in Washington DC and the University of North Carolina at Chapel Hill. Pam is a registered nurse and has experience in home health, intensive care, case management and clinical research. Pam retired from Duke University Medical Center in 2016 and has worked part-time in home health since retirement. Being able to be employed with an agency that is providing the best care for clients to help them remain in their homes is very fulfilling.

Pam is an active member of her church, loves reading (a member of a book club for 13 years) and prior to the pandemic an avid traveler. Pam has two children by marriage and 5 grandchildren.

[email protected]

Pam Perry

Registered Nurse

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Pam Perry

Registered Nurse

Pam Perry

Registered Nurse

Pamela Perry is a native of Durham, North Carolina. Pam is a graduate of Hillside High School and graduated from Howard University in Washington DC and the University of North Carolina at Chapel Hill. Pam is a registered nurse and has experience in home health, intensive care, case management and clinical research. Pam retired from Duke University Medical Center in 2016 and has worked part-time in home health since retirement. Being able to be employed with an agency that is providing the best care for clients to help them remain in their homes is very fulfilling.

Pam is an active member of her church, loves reading (a member of a book club for 13 years) and prior to the pandemic an avid traveler. Pam has two children by marriage and 5 grandchildren.

[email protected]
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Beverly Bennett

BSN RN

Beverly Bennett

BSN RN

Beverly Bennett is a registered nurse with Always Best Care, having received her BSN from the University of North Carolina Greensboro. She has been in the medical profession for over 40 years with a wide range of experience. She has a passion for helping people have the most quality life as possible as well as for teaching others. Beverly works alongside clients and their families to manage quality care within their homes as well as the training and education of caregivers who will provide this care.

Beverly and her husband Steve have 2 daughters and 4 grandchildren whom they enjoy spending much of their spare time with. If she is not with family, you will find her completing marathons, biking, hiking or working on crafts.

bbennett@abc-seniorscom

Beverly Bennett

BSN RN

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Beverly Bennett

BSN RN

Beverly Bennett

BSN RN

Beverly Bennett is a registered nurse with Always Best Care, having received her BSN from the University of North Carolina Greensboro. She has been in the medical profession for over 40 years with a wide range of experience. She has a passion for helping people have the most quality life as possible as well as for teaching others. Beverly works alongside clients and their families to manage quality care within their homes as well as the training and education of caregivers who will provide this care.

Beverly and her husband Steve have 2 daughters and 4 grandchildren whom they enjoy spending much of their spare time with. If she is not with family, you will find her completing marathons, biking, hiking or working on crafts.

bbennett@abc-seniorscom
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Cindy Stephens

RN, ADN

Cindy Stephens

RN, ADN

Cindy was Diagnosed with Juvenile Diabetes at six, Cindy was inspired to pursue nursing, a career spanning 40 years across specialties like ICU, Dialysis, and Hospice. Additionally, she performs fitness assessments for firefighters, ensuring their readiness for duty. Cindy is eagerly anticipating her sixth grandchild, adding to her cherished family. She recently embarked on building a new home in Sparta, living temporarily in a basement after selling her previous home to her son. Surrounded by family, with parents and in-laws in their golden years, Cindy finds joy in simple pleasures. She tends to her chickens, yielding six eggs daily, and relishes driving her Polaris Ranger and mixing cocktails, embracing life’s adventures and moments of tranquility.

[email protected]

Cindy Stephens

RN, ADN

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Cindy Stephens

RN, ADN

Cindy Stephens

RN, ADN

Cindy was Diagnosed with Juvenile Diabetes at six, Cindy was inspired to pursue nursing, a career spanning 40 years across specialties like ICU, Dialysis, and Hospice. Additionally, she performs fitness assessments for firefighters, ensuring their readiness for duty. Cindy is eagerly anticipating her sixth grandchild, adding to her cherished family. She recently embarked on building a new home in Sparta, living temporarily in a basement after selling her previous home to her son. Surrounded by family, with parents and in-laws in their golden years, Cindy finds joy in simple pleasures. She tends to her chickens, yielding six eggs daily, and relishes driving her Polaris Ranger and mixing cocktails, embracing life’s adventures and moments of tranquility.

[email protected]
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Abigail Hedgecock

Director of Community Relations | Alamance

Abigail Hedgecock

Director of Community Relations | Alamance

Abigail Hedgecock, a North Carolina native, joins Always Best Care as Director of Community Relations in Alamance County. Within this role, Abigail is excited to be able to continue living out her values of community-centered and dignity-based care. Prior to beginning her work in services for the aging, Abigail spent almost 10 years in healthcare, mental health services, nonprofit management, and community relations. At the center of all Abigail’s experiences has been the desire to uphold dignity, ensure autonomy, and promote advocacy, something she can’t wait to do at ABC.

In her spare time, she enjoys hanging out with her three-legged Rottweiler, Peggy, and going hiking or kayaking.

[email protected]

Abigail Hedgecock

Director of Community Relations | Alamance

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Abigail Hedgecock

Director of Community Relations | Alamance

Abigail Hedgecock

Director of Community Relations | Alamance

Abigail Hedgecock, a North Carolina native, joins Always Best Care as Director of Community Relations in Alamance County. Within this role, Abigail is excited to be able to continue living out her values of community-centered and dignity-based care. Prior to beginning her work in services for the aging, Abigail spent almost 10 years in healthcare, mental health services, nonprofit management, and community relations. At the center of all Abigail’s experiences has been the desire to uphold dignity, ensure autonomy, and promote advocacy, something she can’t wait to do at ABC.

In her spare time, she enjoys hanging out with her three-legged Rottweiler, Peggy, and going hiking or kayaking.

[email protected]
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Stephen Carlson

Director of Community Relations | Guilford County

Stephen Carlson

Director of Community Relations | Guilford County

Stephen joins the Always Best Care team with over 30 years of experience in marketing, public relations, and community relations. In his new role, Stephen looks forward to working with healthcare companies and families, to connect them with a wide array of services like home and person care, and assisted living referrals. In his spare time, Stephen is an avid movie-goer and enjoys his Unlimited Movies membership at Regal Cinemas. His all-time favorite movies are: The Godfather, The Godfather II, Indiana Jones and the Raiders of the Lost Ark, Alien, Aliens, Citizen Cane, Jaws, A Christmas Story, Halloween, The Changeling (with George C. Scott), and Sleepy Hollow, to name a few.

[email protected]

Stephen Carlson

Director of Community Relations | Guilford County

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Stephen Carlson

Director of Community Relations | Guilford County

Stephen Carlson

Director of Community Relations | Guilford County

Stephen joins the Always Best Care team with over 30 years of experience in marketing, public relations, and community relations. In his new role, Stephen looks forward to working with healthcare companies and families, to connect them with a wide array of services like home and person care, and assisted living referrals. In his spare time, Stephen is an avid movie-goer and enjoys his Unlimited Movies membership at Regal Cinemas. His all-time favorite movies are: The Godfather, The Godfather II, Indiana Jones and the Raiders of the Lost Ark, Alien, Aliens, Citizen Cane, Jaws, A Christmas Story, Halloween, The Changeling (with George C. Scott), and Sleepy Hollow, to name a few.

[email protected]
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Leslie Christian

Client Service Director

Leslie Christian

Client Service Director

Leslie joins Always Best Care as the Director of Client Services after spending over a decade in the health care sector. With a Bachelors of Science in Business from Elon University, Leslie brings extensive knowledge on Business, Medicaid, and Medicare Administration as well as experience in working with families and older adults to help meet their long-term care needs.

After her father was diagnosed with Parkinson’s, Leslie’s family turned to Always Best Care in 2017 to help provide care for her father and fulfill his wishes of remaining in the home. Now, Leslie gets to share her personal experiences and industry expertise with the greater community.

In her free-time, Leslie enjoys reading and spending time with her friends as well as her new grandbaby.

[email protected]

Leslie Christian

Client Service Director

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Leslie Christian

Client Service Director

Leslie Christian

Client Service Director

Leslie joins Always Best Care as the Director of Client Services after spending over a decade in the health care sector. With a Bachelors of Science in Business from Elon University, Leslie brings extensive knowledge on Business, Medicaid, and Medicare Administration as well as experience in working with families and older adults to help meet their long-term care needs.

After her father was diagnosed with Parkinson’s, Leslie’s family turned to Always Best Care in 2017 to help provide care for her father and fulfill his wishes of remaining in the home. Now, Leslie gets to share her personal experiences and industry expertise with the greater community.

In her free-time, Leslie enjoys reading and spending time with her friends as well as her new grandbaby.

[email protected]
View Full Bio

Kendall Currie

Adminstrative Assistant

Kendall Currie

Adminstrative Assistant

Kendall Currie is a North Carolina native and serves Always Best Care as an Administrative Assistant. As a psychology major, she has always had a passion for helping others and is dedicated to serving the senior community at the highest level. In her free time she enjoys traveling with her husband, reading fantasy novels, and sipping on lavender lattes.

[email protected]

Kendall Currie

Adminstrative Assistant

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Kendall Currie

Adminstrative Assistant

Kendall Currie

Adminstrative Assistant

Kendall Currie is a North Carolina native and serves Always Best Care as an Administrative Assistant. As a psychology major, she has always had a passion for helping others and is dedicated to serving the senior community at the highest level. In her free time she enjoys traveling with her husband, reading fantasy novels, and sipping on lavender lattes.

[email protected]

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“Caregivers (Raina & Aiyana) are very caring and helpful to my father’s needs,”

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Samantha Loy

Samantha Loy

Samantha Loy

Samantha Loy

Samantha Loy

Jason Loy

Jason Loy

Jason Loy

Jason Loy

Jason Loy

Mallory Idavoy

Mallory Idavoy

Mallory Idavoy

Mallory Idavoy

Mallory Idavoy

Jacob Nelson

Jacob Nelson

Jacob Nelson

Jacob Nelson

Jacob Nelson

Brandi Williams

Brandi Williams

Brandi Williams

Brandi Williams

Brandi Williams

Emily McIntyre

Emily McIntyre

Emily McIntyre

Emily McIntyre

Emily McIntyre

Macy Ragans

Macy Ragans

Macy Ragans

Macy Ragans

Macy Ragans

Alexis Hale

Alexis Hale

Alexis Hale

Alexis Hale

Alexis Hale

Mara Santiago

Mara Santiago

Mara Santiago

Mara Santiago

Mara Santiago

Jodi Kern

Jodi Kern

Jodi Kern

Jodi Kern

Jodi Kern

Kathleen O’Brien

Kathleen O’Brien

Kathleen O’Brien

Kathleen O’Brien

Kathleen O’Brien

Pam Perry

Pam Perry

Pam Perry

Pam Perry

Pam Perry

Beverly Bennett

Beverly Bennett

Beverly Bennett

Beverly Bennett

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