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Taking care of your Loved One Is What We Do BEST!

It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always

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Home Care In Hauula, HI

Home Care Hauula, HI

They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.

However, as seniors grow older, completing daily tasks like showering and enjoying activities such as visiting the historic Hau'ula Forest Reserve gets harder without someone by their side. Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.

Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Hauula, HI is a safe, effective way to give your loved ones the care they need when they need it the most.

 In-Home Care Hauula, HI

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The Always Best Care Difference

Since 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.

Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.

The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.

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TESTIMONIALS

“I highly recommend Always Best Care. When we needed their service, Marcus was able to get us set up right away. Their caregivers provide my mom with excellent care. They help her with task around the house, meal prep, exercise, etc. Their staff is very friendly and accommodating. My mom looks forward to seeing them every day. I know my mom is good hands with Always Best Care.”

Kai A.
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TESTIMONIALS

“Staff was very professional and considerate of my needs. Response time and answering my questions was timely. The services are very affordable. I recommend you contact them at the earliest opportunity to get a medical professional assigned to you & confirmed. I had no issues with them here.”

S. W.
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“Have had very excellent caregivers through the services of Always Best Care. They are caring, quick-thinking, professionals. I feel that this company is trustworthy and dependable.”

Norma P.
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TESTIMONIALS

“The best professional service!!!!”

Andrew K.
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TESTIMONIALS

“Great care great staff”

Stephen P.
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TESTIMONIALS

“My experience was professional and highly beyond any expectations.”

Roxanne K.
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TESTIMONIALS

“I like working here because the staffing coordinator always give me good schedule, I don’t feel forced to work because they let us pick which shifts we can take. The owner always make sure that we do our best and provide training before going into new facilities so we know what to expect. They give you phone numbers to call that’s available 24/7 if you ever need help with your shift. Work for them and you’ll never have to stress about not having a flexible schedule!”

Sheiri
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TESTIMONIALS

“Being a part of this company is a life changer - the owner, Tyler Kimura, is so dedicated and hardworking. He will go above and beyond to ensure our wonderful clients and caregivers are properly taken care of. Tita and Justin work endlessly to ensure all our clients needs are met. I could not think of a better company to work along side, nor could I think of a better company to recommend my family and friends to, should they need in home care”

Nalani S.
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TESTIMONIALS

“You choose them because they are the one of the few companies out there with staff that is actually certified. They are unbeatable in terms of flexibility as well as the best rates. Their amazing staffing coordinator told me about their in-house program to get you certified.”

Michael S.
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TESTIMONIALS

“This staff shows up on time, every time and are very professional and resourcesful. My husband is in the best hands when I am not available. He feels safe and comfortable. They are a blessing!”

Patricia B.
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TESTIMONIALS

“While in the hospital, my grandma’s social worker recommended that I contact Always Best Care for assistance. They came highly recommended as they have helped many of their patients get discharged safelyj back home. We immediately contacted the office and their care manager came to visit my grandma, mom and me at the hospital within 1 hour. Their response time was amazing. We discussed several options on immediate care at home upon discharge, as well as developing and long term plan. What I really like about our care manager is his honesty and integrity. I appreciate that they’re not one to just tell me what I want to hear and will never over promise anything. Their service has been outstanding. Thank you so much!!!”

Tobie L.
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TESTIMONIALS

“Always Best Care has been caring for both of my parents for the last month and they have been great. My mom has dementia and my dad is bed-bound. We were previously using another agency but found out that they have been sending unqualified caregivers who are untrained and non-nurse aides. ABC only sends the most experience nurse aides and CNAs to assist my parents. They do extensive background checks, tests and are vaccinated. I don’t know what we’d do without them. If the need arises, we can rest-assured that they can also help us find a care home to move my parents in to at no charge. Thank you so much to the entire team at ABC. You have been wonderful.”

Toby A.
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TESTIMONIALS

“I had very positive experiences with Always best care when I needed in home care for a family member. What I like about this company is that I was able to talk to someone anytime of day. If I just thought of something to add or noticed a change in my Great-Aunt's health, I could text or email or call and someone was always by the phone to answer I was surprised even late night no matter.”

GJ S.
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“Friendly team to work with.”

Tara D.
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TESTIMONIALS

“I have worked for Always Best Care for 5 months now and I could not feel more happy and in love with what I do. The training from the start and learning new things to better my clerical skills has been great and it’s awesome when the owner of the company takes the time to get to know the staff and interact with caregivers and is flexible with everyone’s schedule. Also catering to our Kupuna in need of care, Always Best Care is where to go!!”

Tita P.
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TESTIMONIALS

“Always Best Care came highly recommended by a couple of my friends who also needed care. From the moment I met the owner Tyler, I knew that I would be able to welcome them into my home. The entire ohana at ABC makes me feel so comfortable working with them. And the caregivers… what can I say. They are so caring, skilled and experienced. The company is more than willing to provide the necessary credentials for all of their caregivers. They are all trained nurse aides and CNAs. They are the true definition of the aloha spirit. Thank you Always Best Care for always striving for excellence.”

Sean
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TESTIMONIALS

“The team and caregivers at Always Best Care have been so wonderful. They have to be the most professional and friendly staff in the industry. I have nothing but the highest praise for their caregivers as they are extremely reliable, experienced and most of all, compassionate. My grandma loves all of them so much and we definitely feel like they are part of the family. Without hesitation, I highly recommend choosing Always Best a care above all the rest!”

rory L.
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TESTIMONIALS

“Always Best Care Oahu provides an array of great services from in-home care, assisted living placement and staffing. Working here is a true blessing with an amazing owner who really cares about our staff and caregivers. Being able to help and assist the loved ones and kupuna in Hawaii is something that we are truly passionate about. Grateful to be working here with my amazing colleagues and caregivers. #AlwaysBestCareOahu #CaregiverswithAloha!”

Marcus I.
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TESTIMONIALS

“Always Best Care came highly recommended by the Skilled Nursing Facility my husband was staying at for the last 6 months. He needed a lot of care after getting discharged to our home in Kaimuki. All of the caregivers that have been providing care for my husband have been so reliable and knowledgeable. ABC only provides nurse aides and CNAs with the proper state of Hawaii approved training and certifications. Since my husband requires a high level of care, they told us that only nurse aides who complete state approved training are allowed to assist with his bathing, toileting, walking, etc. Regular companionship caregivers are not allowed to do this. This is very important to know when choosing the right agency to work with. I was told to always check for proper credentials when allowing a caregiver into my home. Mahalo nui Always Best Care for taking care of our family. I can be at ease while I’m at work, knowing dad is in good hands with your caregivers.”

Kelly
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TESTIMONIALS

“I needed help in finding a care home for my friend's mom right away. Tyler at Always Best Care Oahu shared with me several homes and with his help, found the perfect one for her. Tyler is so very easy to talk to and also available to talk to all times of the day and night too!!! Thank you so very much!!!”

Niki Y.
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TESTIMONIALS

“I needed help in finding a care home for my friend's mom right away. Tyler at Always Best Care Oahu shared with me several homes and with his help, found the perfect one for her. Tyler is so very easy to talk to and also available to talk to all times of the day and night too!!! Thank you so very much!!!”

Annette K.

What is Non-Medical Senior Care in Hauula, HI?

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Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.

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When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.

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The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.

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At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.

 Senior Care Hauula, HI

Types of Elderly Care in Hauula, HI

To give our senior clients the best care possible, we offer a full spectrum of in-home care services:

Personal Care

Personal Care Services

If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.

Common personal care services include assistance with:

  • Eating
  • Mobility Issues
  • Incontinence
  • Bathing
  • Dressing
  • Grooming

Respite Care Hauula, HI
Home Helper

Home Helper Services

Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.

Common home helper care services include assistance with:

  • Medication Reminders
  • Meal Preparation
  • Pet Care
  • Prescription Refills
  • Morning Wake-Up
  • Walking
  • Reading
 Caregivers Hauula, HI
Companionship Services

Companionship Services

Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors. That way, older adults can enjoy their favorite local activities, such as visiting Hau'ula Community Park with friends while also receiving the care they need daily or weekly.

Common companionship services include:

  • Grocery Shopping
  • Transportation to Appointments
  • Nutritional Assistance
  • Conversation
  • Planning Outings
  • Completing Errands
  • Transportation to Community
  • Events and Social Outings
Home Care Hauula, HI
Respite Care

Respite Care Services

According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. So, if you've always wanted to eat at the local Papa Ole's Kitchen or visit Maunawila Heiau, don't feel bad. Doing so is great for both you and your loved one.

At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.

If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.

 In-Home Care Hauula, HI

Benefits of Home Care in Hauula, HI

Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:

Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.

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Aging in Place: The Preferred Choice for Most Seniors

While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.

In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.

Here are just a few of the reasons why older men and women prefer to age at home:

How much does a senior's home truly mean to them?

A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.

With the help of elderly care in Hauula, HI, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.

Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.

Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.

For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.

More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.

In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.

With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.

 Elderly Care Hauula, HI

Affordable Care

In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.

Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.

At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.

In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:

If your loved one qualifies, Medicaid may help reduce in-home care costs. Review your HI's Medicaid program laws and benefits, and make sure your senior's financial and medical needs meet Medicaid eligibility requirements.
Attendance and aid benefits through military service can cover a portion of the costs associated with in-home care for veterans and their spouses.
Many senior care services like in-home care are included in long-term care insurance options. Research different long-term care solutions to find a plan that provides coverage for senior care.
Home care can be included as part of a senior's private insurance plan. Read over your loved one's insurance policy carefully or speak with their insurance provider to determine if in-home care is covered.
Depending on the life insurance plan, you may be able to apply your policy toward long-term care. You may be able to use long-term-care coverage to help pay for in-home elderly care.
 Senior Care Hauula, HI

Compassionate Care. Trusted Caregivers.

When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.

Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.

At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Hauula, HI understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.

Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.

Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.

Assisted Living Referral Services

While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.

Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.


Respite Care Hauula, HI

At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.

Other services offered within assisted living communities can include some or all of the following:

  • Housekeeping
  • Laundry
  • Recreational Activities
  • Social Outings
  • Emergency Medical Response
  • Medication Monitoring
  • Family Visitation
  • Personal Care
 Caregivers Hauula, HI

At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.

Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.

Some of the most popular assisted living communities to consider in our area include the following:

  • Mesia's House
  • The Plaza at Mililani
  • Kina 'Ole Estate
  • Assisted Living Aiea
  • Aumoa Care Home
  • Kahuku Elderly Hauoli Hale
Home Care Hauula, HI

For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.

 In-Home Care Hauula, HI

Taking the First Step with Always Best Care

The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:

A discussion of your needs and how our trained caregivers can offer assistance in the most effective way

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A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive

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Discuss payment options and help coordinate billing with your insurance provider

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Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.

If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.

At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Hauula, HI 24-hours a day or only need a respite for a couple of hours, we are here to serve you.

When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.

 Elderly Care Hauula, HI

Latest News in Hauula, HI

TRAFFIC: Sinkhole shuts down Kamehameha Highway near Hauula

UPDATE 4/5 Crews have repaired a 12-inch water main break that caused a sinkhole -- and traffic nightmares -- on the Kamehameha Highway near Hauula on Tuesday.Traffic on the highway was contra flowed for hours while crews worked to make the repair. HDOT reported that the repairs were made and traffic fully re-opened on the highway around 1 a.m. Wednesday.ORIGINAL: HAUULA, Hawaii (KITV4) -- The Kamehameha Highway was shut down in both directions after a sinkhole opened up just sout...

UPDATE 4/5

Crews have repaired a 12-inch water main break that caused a sinkhole -- and traffic nightmares -- on the Kamehameha Highway near Hauula on Tuesday.

Traffic on the highway was contra flowed for hours while crews worked to make the repair. HDOT reported that the repairs were made and traffic fully re-opened on the highway around 1 a.m. Wednesday.

ORIGINAL:

HAUULA, Hawaii (KITV4) -- The Kamehameha Highway was shut down in both directions after a sinkhole opened up just south of Hauula, Tuesday morning.

The sinkhole was caused by a 12-inch water main break on Kamehameha Highway, between Punaluu and Hauula.

The sinkhole is reported at 53-833 Kamehameha Highway, near Kapaka Road.

Crews with the Honolulu Board of Water Supply (BWS) responded to the scene and are now repairing it.

As of 3:30 PM, one lane on Kamehameha Highway is open in Kahuku-bound direction along near Hauula, with the single lane being contra flowed.

Drivers are being told to expect delays in the area. The size of the sinkhole has not yet been released.

Many residents are still without water. A water wagon was brought in to provide water for homes in need.

There is no estimated time for when the repairs will made and the highway fully re-opened.

Representative Sean Quinlan says he received many calls from residents voicing their frustrations with today's road closures.

"Road closures can be at times life-threatening if you need to go to hospital, get your dialysis, it can be a lot income, you cant get to work or a job you need to perform, its more" shares Quinlan.

Resident, Terry Galpin, tells KITV4 issues like these are a major inconvenience for her and her neighbors.

"Nine times out of ten the issues are because the state didn't do something or they didn't do it right and so it is frustrating and now none of us have water" shares Galpin.

Drivers are asked to avoid the are and seek an alternative route if possible.

So far there have been no reports of crashes or injuries due to this incident.

This is a developing story. Check back with KITV4 for more information.

Hawaii Health Department Orders Hauula Assisted Living Facility To Close

The state Department of Health has revoked the license of a Hauula assisted living facility, informing the facility that it must shut down by the end of the month — a move that left the fate of dozens of residents in limbo.The Office of Health Care Assurance sent a letter dated April 12 to Dignity Senior Living at Oceanside Hawaii and wrote that it must discharge or transfer all residents by April 30. Dignity received the letter on April 16 and notifi...

The state Department of Health has revoked the license of a Hauula assisted living facility, informing the facility that it must shut down by the end of the month — a move that left the fate of dozens of residents in limbo.

The Office of Health Care Assurance sent a letter dated April 12 to Dignity Senior Living at Oceanside Hawaii and wrote that it must discharge or transfer all residents by April 30. Dignity received the letter on April 16 and notified its elderly residents this week that they would likely need to vacate the facility by the end of the month.

Keith Ridley, who leads the Office of Health Care Assurance, said it’s the first time he knows of that the state has sought to shut down an assisted living facility. He said the decision was made after his office learned Adult Protective Services had concluded there was caregiver neglect at the facility.

“Once APS issued that finding we really had no choice but to revoke their license,” he said Wednesday. “By law, we don’t have a choice. The facility cannot continue to operate.”

However, the company has until Monday to request a hearing to contest the state’s decision, which Ridley said could delay when residents would have to vacate.

The company’s chief executive officer said he planned to appeal the decision and urged residents and their families not to panic.

The state’s long-term care ombudsman expressed concern that such a sudden move would pose major challenges for many of the residents and their families.

“I’m not aware of this ever happening in the state of Hawaii,” John McDermott said in an interview. “It’s a shocker. This will cause a real problem for the residents who have to find another home, because many of them have family members that live in other states or on a neighbor island.”

In addition to caregiver neglect, the license revocation stemmed from three complaint investigations that led the state to cite 149 facility deficiencies, “including deficiencies that placed residents at risk of harm without immediate corrective action,” according to the April 12 letter from the Office of Health Care Assurance.

The facility also did not have a registered nurse available 24 hours per day, a licensure requirement, and allowed unlicensed staff to administer medications without Health Department approval, the letter alleged.

The letter noted that the facility has 10 days from the day it’s received to request a hearing to appeal the shutdown.

Albert Chen, Dignity Senior Living’s CEO, said the company plans to do so.

“I want to make it clear that we are not closing the facility. We will be contacting the Department of Health,” he said in a phone interview from China where he is visiting. “We have a good working relationship with licensing. So this decision came to us as a surprise.”

He said the facility’s location makes it difficult to recruit talent and he’s working with the state to resolve the problems. He said that the facility is the only large assisted living facility in the state that accepts Medicaid patients.

“They already have a very limited choice of where to stay. It’s very challenging for them to find a quality place to stay,” he said.

When asked about the state’s list of problems at the facility, Chen said, “We don’t want people to take it wrongly that we are taking advantage of our seniors. It’s entirely not the case.”

Abrupt Eviction

McDermott said federal law requires nursing homes to give patients 30 days notice before they discharge them, but that requirement does not apply to Dignity because it’s an assisted living facility, not a nursing home.

Nursing homes tend to provide more medical care than assisted living facilities and are subject to more stringent regulations.

McDermott noted if Dignity were a nursing home, it would have been required “to notify the ombudsman the same time they notify the resident so the ombudsman can help if the resident wants to appeal.”

Ridley from the Office of Health Care Assurance said he understands it may be challenging to discharge or transfer patients within weeks but said it is necessary for their health and well-being.

“The residents, if they stayed, would be at high risk,” he said. “Really, the state can’t allow the facility to operate under circumstances that endanger their clients or their residents.”

The news has alarmed Waimanalo resident and former Civil Beat reporter Kirstin Downey, who said she learned Tuesday that her mother is among 61 elderly residents who will need to find another place to live.

“This is ludicrous that they would shut down this fast during COVID,” she said. She said her mother is terrified and the concern is taking a toll on her health.

Downey doesn’t know where she’ll move her mother, who requires 24-hour care.

“If there are problems it’s very good to highlight them and address them, but why would you do it in a COVID-19 pandemic where they have no place to go? What kind of madness is this?” she said.

McDermott agreed that it would be difficult to find new homes for the residents in such a short time frame since other facilities might be full or too expensive.

“It’s not easy for older people, especially if they’re having some confusion, to adjust to a totally new environment. It can become very confusing and very frightening,” he said. “In fact, there’s a term for it. It’s called transfer trauma. People can even die sometimes from this kind of a major, major move.”

He said if the facility were a nursing home, the Health Department could replace the facility’s administrator in order to fix the deficiencies but that law doesn’t apply in this case.

“I don’t know what they can do with assisted living because there are no federal laws for this,” he said. “This is basically saying that this is a hopeless situation and that no matter who is the manager or what company takes over, it’s not fixable, so everybody has to move out.”

Problems At The Facility

Ridley said it’s possible that a hearings officer could side with the company and keep the facility open. He doesn’t know of a precedent for this particular type of hearing — in the past, he said, facilities that faced similar citations closed of their own accord.

In the meantime, Ridley said he’s working with Dignity Senior Living to create a plan to transfer or discharge the residents. He said the onus is on the company to find spots for their clients at other facilities.

Dignity Senior Living has been cited by state health inspectors in the past, including in a 2020 annual inspection report last January that found one resident whose doctor-recommended diabetic diet was not being honored by the facility’s service plan.

Other complaints included missing documentation about physicians’ orders and issues with the administration of medications and related record keeping.

Records also showed that one resident needed additional help, like nighttime care, incontinence care and laundry services in May 2019 but had not received those services by the time of the department’s 2020 check.

Problems with employee training and medical clearance also were reported. Three employees had not received proper training to administer medications and treat wounds. Ten staff members had not provided the required documentation that they had been cleared for tuberculosis. One employee did not have the CPR and first aid certification required at such facilities.

Other issues were related to the building itself. In 2019, the Honolulu Fire Department found that the facility’s fire alarm system needed repair, exit signs were not properly lit and a laundry room needed new smoke and fire barriers. At the 2020 inspection, there was no sign the facility corrected those issues.

An elevator permit that expired in October of 2019 had not been addressed at the time of the January 2020 inspection.

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State crews respond to partial collapse of highway in Hauula

HONOLULU (HawaiiNewsNow) - State crews are responding to a partial collapse of Kamehameha Highway in Hauula.The Kahuku-bound lane of the highway was closed near Pokiwai Place but has since reopened.The state has been grappling for years with structural issues of Kamehameha Highway along Windward Oahu and the North Shore. Worsening erosion and rising seas are battering the oceanfront thoroughfare ? the only way in or out.In 2020, the state Department of Transportation spent $2 million on emergency repairs to stabilize and...

HONOLULU (HawaiiNewsNow) - State crews are responding to a partial collapse of Kamehameha Highway in Hauula.

The Kahuku-bound lane of the highway was closed near Pokiwai Place but has since reopened.

The state has been grappling for years with structural issues of Kamehameha Highway along Windward Oahu and the North Shore. Worsening erosion and rising seas are battering the oceanfront thoroughfare ? the only way in or out.

In 2020, the state Department of Transportation spent $2 million on emergency repairs to stabilize and support the ocean side of Kamehameha Highway after a section of road fell into the water.

Hau’ula resident Derrick Pressley has been monitoring this stretch for years and was there when a section of highway collapsed in 2020.

HNN talked to him in November, nearly three years later, in which Pressley said he was worried it could happen again after noticing cracks.

The DOT in November told Hawaii News Now there was no immediate threat to the highway, and the cracks were not on the roadway itself.

Oahu #hitraffic Kamehameha Hwy (near 53-600) Kahuku Bound Lane Closed due to Landslide. Traffic being Contra flowed.

— Hawaii DOT (@DOTHawaii) February 7, 2023

Two months after that interview, Derrick told us the cracks continued to worsen, but the DOT said the highway was in good shape.

During a visit to the area in January, DOT Director Ed Sniffen listened to residents’ concerns.

He said long-term plans for the highway were in the works but needed more research, but in the meantime, the DOT said it would continue maintenance on the road and make repairs as needed.

Time was not on the DOT’s side — this collapse happened right before maintenance was scheduled.

After the most recent collapse, crews checked the integrity of the roads.

“We had our staff go throughout the Hauula corridor sounding the pavement to ensure there are no other voids we can find.”

PREVIOUS COVERAGE:

But Pressely feels like his warnings were not taken seriously.

“The Department of Transportation said the area was safe,” said Pressely. “What are you going to do now? Erosion is not going to stop. Get the highway fixed. Stopped putting it off.”

Sniffen said temporary repairs have been made and will resume on Wednesday.

Both lanes of the road remain open.

This is a developing story. Please check back for updates.

Copyright 2023 Hawaii News Now. All rights reserved.

Hauula road collapse is a glimpse into the future

1 / 4Officials say Friday’s collapse of Kamehameha Highway in Hauula from coastal erosion is merely a preview of what’s to come as climate change and rising sea levels accelerate into the future.“This is what climate change looks like,” said Joshua Stanbro, chief resilience officer and executive director of the city Office of Climate Change. “As an island community we’re on the front lines, and we’re seeing it in real time.”With some 250 miles of oceanfront roads under thre...

1 / 4

Officials say Friday’s collapse of Kamehameha Highway in Hauula from coastal erosion is merely a preview of what’s to come as climate change and rising sea levels accelerate into the future.

“This is what climate change looks like,” said Joshua Stanbro, chief resilience officer and executive director of the city Office of Climate Change. “As an island community we’re on the front lines, and we’re seeing it in real time.”

With some 250 miles of oceanfront roads under threat of shoreline erosion, the state Department of Transportation has a tiger by the tail.

Ed Sniffen, DOT deputy director for highways, admitted earlier this week that the department has had a difficult time keeping up with the growing problem.

>> Photo Gallery and Video: Work begins on collapsed highway in Hauula

Indeed, the section of state highway in Hauula was identified as the state’s most critically threatened stretch of road in a report to the DOT nearly two years ago.

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The Statewide Coastal Highway Program Report, spearheaded by University of Hawaii engineering professor Oceana Francis, was updated this summer with the Hauula section remaining the top priority.

The report warns that the estimated cost for delaying improvements until severe damage develops may be “50 times or higher than the cost of implementing preventive measures now, not to mention traffic interruption, inconvenience, safety concerns and business losses.”

Meanwhile, the DOT announced Monday that additional segments of the roadway will be added to the emergency repairs for a total of 1,500 feet, boosting total costs for the temporary project to $600,000.

“Adding 1,200 feet of repairs is necessary to ensure another collapse doesn’t happen with the next swell or storm system,” Sniffen said in a news release.

There was no word on when more permanent repairs are planned for the Hauula section.

Bradley Romine, coastal geologist and coastal management specialist with the University of Hawaii Sea Grant College Program, said the state faces a huge challenge in maintaining access for communities along vulnerable coastal highways.

Romine said proactive long-term planning for place-based adaptation strategies is needed by agencies, stakeholders and communities.

“These problems are sure to only worsen with ongoing climate change and sea level rise,” he said.

Chip Fletcher, associate dean and professor in UH’s School of Ocean and Earth Science and Technology, said Hauula is a living laboratory and a blueprint for the challenges we face as sea level rise worsens in the next couple of decades.

But the Hauula area, like many other low-lying coastal areas in Hawaii, has another related climate-change issue that must inevitably be addressed.

“The community is vulnerable to a rising water table,” he said, adding that the area — situated between the mountain and the sea, already has shown to be susceptible to groundwater flooding. “The ocean is rising and so is the groundwater. This community has extremely difficult challenges ahead.”

Fletcher said further studies are needed to determine how close Hauula’s water table is to the ground surface.

There have been a number of studies that show Hawaii’s coastlines will be especially vulnerable as climate change worsens:

>> A 2017 report for the Hawaii Climate Commission found that potential impacts on Oahu of 3.2 feet of sea level rise include the loss of $12.9 billion in structures and land; 3,800 structures, including hotels in Waikiki; the displacement of 13,300 residents; and the loss of 17.7 miles of major roads.

>> A 2018 study by University of Hawaii researchers found a third of the state’s shorelines vulnerable.

>> Another 2018 study by UH researchers examined a 5-mile stretch of reef-fronted shoreline from Hauula to Makalii Point and found accelerated erosion in the last 40 years.

Stanbro said adapting to climate change will not be inexpensive, and that’s why he supports Honolulu Mayor Kirk Caldwell’s plan to sue the fossil fuel companies for damage caused by climate change and rising sea levels traced back to corporate action or inaction.

“It’s like death by a thousand cuts,” Stanbro said of the repairs Hawaii faces. “These fixes are costing millions, and they’re coming out of the taxpayers’ coffers when they should be coming from the oil companies.”

Hauula resident and volunteer Kenzo Furukawa says it’s up to the individual to create their own space

Hand painted onto the circular ceiling of longtime Hauula community member Kenneth Kenzo Furukawa’s three-story house are these words in Hawaiian: “Be not forgetful to entertain strangers: for thereby some have entertained angels unawares.” The words encircle an angelic scene Furukawa said he decided to paint after seeing many majestic ceilings on his trips to Europe.Furukawa said house is named “Ku’u Home Me Na Anela O Nalani,” or “My Home With the Angels of the Heavens.” He said turnin...

Hand painted onto the circular ceiling of longtime Hauula community member Kenneth Kenzo Furukawa’s three-story house are these words in Hawaiian: “Be not forgetful to entertain strangers: for thereby some have entertained angels unawares.” The words encircle an angelic scene Furukawa said he decided to paint after seeing many majestic ceilings on his trips to Europe.

Furukawa said house is named “Ku’u Home Me Na Anela O Nalani,” or “My Home With the Angels of the Heavens.” He said turning it into the structure it is today has been a matter of prayer. More than 30 years after buying a small, two-bedroom house, today the interior of his three-story home features a spiral staircase leading up to the ceiling art and Hawaiian words of ho‘okipa, or hospitality, that was painted and designed by Furukawa himself.

“I want kids to understand that you can. From an uncle who thought … I could not even live off [his first paycheck], to getting a house, I want them to know that you can. Nothing’s impossible.”

Despite not completing any formal training in architecture or design, Furukawa said whenever he goes to a new place, he always envisions what he would do to change it. When designing changes for his own house, Furukawa shared, it was no different. He said he would stand outside the sliding glass door on the deck and picture how he wanted to change its structure.

When he first came to look at the house, it was 42 years old, and Furukawa said it reminded him of his grandfather’s ranch house on Moloka‘i. The ranch house was built in the old board and batten style with old fashioned windows, Furukawa explained, which he said he likes, along with architecture and “nice things.”

One of Furukawa’s good friends and fellow full-time volunteer at the Hauula Community Association, Dotty Kelly-Paddock, said her friend is a gentle soul with a big heart for his community. “Ken [Furukawa] cares very deeply about making things nice and looking nice. He always says that in our meetings [community association meetings]. He wants people to care about their community and how it looks.” She added Furukawa frequently goes around the community offering to powerwash any of his neighbors’ properties, including the walkway in front of 7-Eleven.

Furukawa added, “My philosophy is, whatever your place is, ugly or whatever, you create your space.” Son to a Hawaiian mother and Japanese father, Furukawa said his parents named him after his father’s father, who passed away a month before Furukawa was born. “Kenzo,” Furukawa’s middle name, pays tribute to this grandfather and means “creative builder,” Furukawa explained.

It was this creative builder aspect of Furukawa’s personality that propelled his home-renovation project. Three years after he moved in, Furukawa said he had drawn up plans for the new design of his house. Using the resources available to him, including the bishop of his ward at the time who was a contractor looking for work, Furukawa made his designs come to life.

Furukawa shared other projects he has designed and completed over the years include a mini model of the Washington D.C. Temple and a Christus statue, both of which were displayed at the 1977 Moloka‘i Junior Chamber of Commerce (JCC) Annual Carnival. Furukawa explained this annual carnival was a huge affair in Moloka‘i where he grew up.

Furukawa said he was inspired by the 127-foot-tall replica of the eastern spires of the Salt Lake City temple that were displayed at the 1964-65 New York World’s Fair, according to the BYU Religious Education website. With this example in mind, Furukawa said he envisioned more for the Church’s booth at his hometown carnival and drew up plans for a mini Washington D.C. Temple because he liked the architecture. His dad helped him put it together, he added.

Another of Furukawa’s friends and fellow church member, Steven Carter, said Furukawa is not only creative but also he’s driven. “Creativity means something, but creativity coupled with work means a heck of a lot more. … He’s [Furukawa] a very hard worker, and he is willing to roll up his sleeves [and work]. And I think that kind of reflects itself in the way that he serves too. He doesn’t just talk the talk; he walks the walk.”

Making do

After graduating from BYU in Provo in 1980, Furukawa returned to Hawaii and lived with his sister in Honolulu, where he got a job at American Express Travel. “When I first got my first paycheck, when I looked at my paycheck I went, ‘They made a mistake. If this is my pay, I cannot live off of this!’” So, he went to his boss and asked her to check and make sure everything was okay.

When she assured him that nothing was askew, Furukawa said he thought to himself, “I cannot live with this pay!” Nine years later, however, his financial planner told him he had reached his goal and could afford his own house, Furukawa shared.

From there, Furukawa said his life was dollar movies, working two jobs, catching the bus whenever he could to save money and working on his house whenever he got the chance. Walking around his house, Furukawa also described different additions, such as countertops and curtains, that he received for free or relatively cheap because he’s not afraid to use materials others are throwing away to bring his ideas to life.

“My grandmother on the Japanese side of the family always said, ‘Go [to] school, study hard, work hard, save your money.’ But I always liked nice things. But you know, if you can’t afford it, then you just do with what you have.”

Furukawa said he was always interested in architecture, even when he was a child. When asked what style of house he wanted when he was growing up, Furukawa said he could not decide on any one style, adding, “‘No, I don’t want just one house. I need at least six.’” Although people have been surprised by this declaration, Furukawa said it proved prophetic in a way. After his father passed away, Furukawa said he and his sister were left with all the houses their dad had built on Moloka‘i, which happened to be six of them.

A good neighbor to all

He bought his now 75-year-old house in Hauula in June of 1990 and said he has lived there ever since. However, he visits Moloka‘i frequently to check on the rental units of his other houses. Although he didn’t originally have the best impression of Hauula, Furukawa explained, “That’s what I bought because that’s what I could afford.”

However, during his time here, he said his love for the place has expanded. Kelly-Paddock said, “[Furukawa is] so concerned about the community. He is very busy with his church and his rental properties, but I would say [the] Hauula community comes in there very close to next place.”

Kelly-Paddock, originally from Indiana, said she met Furukawa in 2009, although they both moved to Honolulu in the 1980s. In 2014, the two of them started “Hui O Hauula,” a nonprofit with the goal to “improve the resilience of the community,” shared Kelly-Paddock.

Carter, who teaches at BYU–Hawaii as an assistant professor in the Faculty of Education & Social Work, described Furukawa as “endearingly frank” and said he is always willing to serve but is also very direct.

“Ken [Furukawa] is one of those people who is just a good neighbor to all. He may say some things sometimes that not everybody agrees with, but he’s just a good neighbor to all. He’s sincere.” Carter explained Furukawa is always helping his neighbors with their yard work. One time, Furukawa brought grass in a garbage bag all the way from Moloka‘i and helped Carter and his family plant it in their yard, Carter shared.

“He’s willing to do—in his own kind of funny, quirky way—whatever he can do to serve people around him. I think service is a core part of who he is.”

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