abc-logo
Taking care of your Loved One Is What We Do BEST!

It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always

Please submit form to schedule a

Personal Care Consultation

Local Magic Personal Care Consultation

Please submit this form below and we will chat shortly!

This field is for validation purposes and should be left unchanged.

Home Care In Richmond, VA

Home Care Richmond, VA

They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.

However, as seniors grow older, completing daily tasks like showering and enjoying activities such as visiting the historic Maggie L Walker National Historic Site gets harder without someone by their side. Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.

Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Richmond, VA is a safe, effective way to give your loved ones the care they need when they need it the most.

 In-Home Care Richmond, VA

location Service Areas

The Always Best Care Difference

Since 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.

Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.

The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.

×
TESTIMONIALS

“Outstanding professional service. Highly recommend Lynn Hancock and her team for home care or placement needs.”

Debra W.
×
TESTIMONIALS

“Alden Rice was an absolutely priceless resource during a difficult time. When my sister was diagnosed with early onset Alzheimer’s Disease, I was living and working full-time in Texas. I had no idea how to find housing in Richmond that would accommodate my sister’s needs and budget. Alden educated me, identified several apartments that would be a good fit for my sister, emailed pricing for all of them and then met us to tour the apartments when I visited Richmond. With Alden’s expert guidance, we found a home for my sister that met her needs. Astonishingly, we did not pay for Alden’s help. The apartments paid the fee to Always Best Care. Alden is a treasure. I could not have done it without her.”

Carrie J.
×
TESTIMONIALS

“Alden & Always Best Care are wonderful to work with. Their knowledge of the local senior service provides and ability to match the personal needs with financial capacity is amazing. I have referred two other friends to Alden, and both have come back with glowing reviews as well. The most amazing thing is that all of this wonderful service is free to the families that need help. If you have a loved one that has reached a stage in life that they need additional help in their own home or have to face the reality of not being able to stay at home, Alden & Always Best Care should be your first call.”

Hurst K.
×
TESTIMONIALS

“Excellent choices presented tailored to our family needs and done with genuine care, sensitivity and expert knowledge.”

Errol R.
×
TESTIMONIALS

“Love having a resource like Always Best Care (Alden Rice) to lead my family through this process. Being knowledgeable and patient has been two key attributes I have valued in making this difficult decision. Alden always follows up! I highly recommend this service. I wish more people knew about this.”

Nora C.
×
TESTIMONIALS

“Lynn Hancock was awesome. She was both professional and caring. She assisted my in-laws on two occasions to get settled in their living situations. She also worked with a close friend to give a senior parent in home assistance, allowing the family to have peace of mind with the care of their loved one. I highly recommend Lynn and Always Best Care.”

Lee S.
×
TESTIMONIALS

“Thank you for all your help in the assisted living search. Your knowledge and input were invaluable in finding Hermitage. Mom is doing really well. Hospice says she doesn't need hospice. She has started physical therapy. We feel fortunate that we had already been through their process so she could transfer there from the hospital. Thanks again!”

Audrey A.
×
TESTIMONIALS

“Lynn provides a great service to families during what can be a very difficult time. Her knowledge and compassion make her great at what she does!”

Joel E.
×
TESTIMONIALS

“Words can't express the depth of my gratitude for all you have done for our family, and most of all, for our mom throughout her illness. In fact, I don't know what we would have done without you! Not only was your true sense of caring and concern so obvious, but you never failed to exhaust every avenue in providing sources of care for my mom, to referring me to Eric and Simon, and generally overseeing every aspect of my mother's life during her illness. For this, I and my family will be forever grateful.”

A G.
×
TESTIMONIALS

“Words can't express the depth of my gratitude for all you have done for our family, and most of all, for our mom throughout her illness. In fact, I don't know what we would have done without you! Not only was your true sense of caring and concern so obvious, but you never failed to exhaust every avenue in providing sources of care for my mom, to referring me to Eric and Simon, and generally overseeing every aspect of my mother's life during her illness. For this, I and my family will be forever grateful.”

Charlie B.
×
TESTIMONIALS

“Always Best Care has been a life-saver for me in so many different capacities for at least 7 years....one of their phenomenal staff literally did save my life one time and they have never been anything but compassionate and caring and cannot thank everyone at ABC so much for everything!”

Linda S.
×
TESTIMONIALS

“Lynn and her team are amazingly compassionate and professional. I would highly recommend them to anyone who is looking for someone to care for a family member or to anyone looking into retirement homes for a family member in the Richmond area. Thanks Lynn. You guys are the best!”

Herring V.
×
TESTIMONIALS

“Excellent staff. Attentive and compassionate. Highly recommend!”

Deborah W.
×
TESTIMONIALS

“Working with Lynn Hancock was the best experience I ever had in my life. She is very kind considerate. Having her as a boss was truthfully a great experience she helps her employees in times of need. She matches up the right people for each cases accordingly. I would strongly recommend working for Lynn she is the best.”

Joann C.
×
TESTIMONIALS

“Compassionate, caring listeners! Very knowledgeable in their field & patient as we ask never questions. Helping me & my brother tremendously by eliminating confusion & frustration. Advised and presented best options based on our family's circumstances. A huge blessing & answer to prayer that is providing much relief and assurance as we pursue tough decisions. Lynn is the best!”

Lannette B.
×
TESTIMONIALS

“Lynn and her team are amazingly compassionate and professional. I would highly recommend them to anyone who is looking for someone to care for a family member or to anyone looking into retirement homes for a family member in the Richmond area. Thanks Lynn. You guys are the best!”

Bill B.
×
TESTIMONIALS

“Compassionate, caring listeners! Very knowledgeable in their field & patient as we ask never questions. Helping me & my brother tremendously by eliminating confusion & frustration. Advised and presented best options based on our family's circumstances. A huge blessing & answer to prayer that is providing much relief and assurance as we pursue tough decisions. Lynn is the best!”

Lanette B.

What is Non-Medical Senior Care in Richmond, VA?

lm-check

Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.

lm-check

When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.

lm-check

The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.

lm-check

At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.

 Senior Care Richmond, VA

Types of Elderly Care in Richmond, VA

To give our senior clients the best care possible, we offer a full spectrum of in-home care services:

Personal Care

Personal Care Services

If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.

Common personal care services include assistance with:

  • Eating
  • Mobility Issues
  • Incontinence
  • Bathing
  • Dressing
  • Grooming

Respite Care Richmond, VA
Home Helper

Home Helper Services

Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.

Common home helper care services include assistance with:

  • Medication Reminders
  • Meal Preparation
  • Pet Care
  • Prescription Refills
  • Morning Wake-Up
  • Walking
  • Reading
 Caregivers Richmond, VA
Companionship Services

Companionship Services

Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors. That way, older adults can enjoy their favorite local activities, such as visiting Great Shiplock Park with friends while also receiving the care they need daily or weekly.

Common companionship services include:

  • Grocery Shopping
  • Transportation to Appointments
  • Nutritional Assistance
  • Conversation
  • Planning Outings
  • Completing Errands
  • Transportation to Community
  • Events and Social Outings
Home Care Richmond, VA
Respite Care

Respite Care Services

According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. So, if you've always wanted to eat at the local Bookbinder's Seafood & Steakhouse or visit Monument Avenue Historic District, don't feel bad. Doing so is great for both you and your loved one.

At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.

If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.

 In-Home Care Richmond, VA

Benefits of Home Care in Richmond, VA

Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:

Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.

Request More Information vector

Aging in Place: The Preferred Choice for Most Seniors

While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.

In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.

Here are just a few of the reasons why older men and women prefer to age at home:

How much does a senior's home truly mean to them?

A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.

With the help of elderly care in Richmond, VA, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.

Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.

Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.

For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.

More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.

In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.

With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.

 Elderly Care Richmond, VA

Affordable Care

In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.

Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.

At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.

In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:

If your loved one qualifies, Medicaid may help reduce in-home care costs. Review your VA's Medicaid program laws and benefits, and make sure your senior's financial and medical needs meet Medicaid eligibility requirements.
Attendance and aid benefits through military service can cover a portion of the costs associated with in-home care for veterans and their spouses.
Many senior care services like in-home care are included in long-term care insurance options. Research different long-term care solutions to find a plan that provides coverage for senior care.
Home care can be included as part of a senior's private insurance plan. Read over your loved one's insurance policy carefully or speak with their insurance provider to determine if in-home care is covered.
Depending on the life insurance plan, you may be able to apply your policy toward long-term care. You may be able to use long-term-care coverage to help pay for in-home elderly care.
 Senior Care Richmond, VA

Compassionate Care. Trusted Caregivers.

When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.

Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.

At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Richmond, VA understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.

Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.

Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.

Assisted Living Referral Services

While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.

Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.


Respite Care Richmond, VA

At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.

Other services offered within assisted living communities can include some or all of the following:

  • Housekeeping
  • Laundry
  • Recreational Activities
  • Social Outings
  • Emergency Medical Response
  • Medication Monitoring
  • Family Visitation
  • Personal Care
 Caregivers Richmond, VA

At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.

Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.

Some of the most popular assisted living communities to consider in our area include the following:

  • The Barrington at Hioaks
  • Commonwealth Senior Living at Chesterfield
  • Brown Stone Assisted Living Facility
  • Sunrise of Richmond
  • Heritage Oaks
  • RAH Winthrop Manor
Home Care Richmond, VA

For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.

 In-Home Care Richmond, VA

Taking the First Step with Always Best Care

The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:

A discussion of your needs and how our trained caregivers can offer assistance in the most effective way

lm-right-arrow
01

A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive

lm-right-arrow
02

Discuss payment options and help coordinate billing with your insurance provider

lm-right-arrow
03

Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.

If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.

At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Richmond, VA 24-hours a day or only need a respite for a couple of hours, we are here to serve you.

When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.

 Elderly Care Richmond, VA

Latest News in Richmond, VA

Stretch of Chamberlayne Avenue in Richmond’s Northside raising safety concerns

RICHMOND, Va. (WRIC) — A troublesome stretch of road in Richmond’s Northside is drawing city officials’ attention.A recent road safety assessment presented at ...

RICHMOND, Va. (WRIC) — A troublesome stretch of road in Richmond’s Northside is drawing city officials’ attention.

A recent road safety assessment presented at February’s Land Use, Housing and Transportation Standing Committee meeting showed a one-and-a-half mile stretch of Chamberlayne Avenue has experienced a high volume of crashes.

The report highlighted key issues on Chamberlayne Avenue between Belvidere Street and Brookland Park Boulevard, it showed that there were 21 serious injuries and five deaths on this corridor between 2018 and 2023. Of those crashes, 80% happened at intersections, while the rest of the city only saw 50% of crashes happen at intersections.

The assessment also showed that 100% of the crashes that occurred along that stretch of Chamberlayne Avenue were speed-related.

“It’s just over the years and time, just neglect of this strip,” Councilwoman Ann-Frances Lambert said. “You know, the lights, the medians, the crosswalks, not enough of them. And it’s a lot of speeding, especially as you come down Chamberlayne.”

Lambert was a part of the team that walked the stretch of road to observe the area as part of the assessment in November.

Some proposed solutions have included better streetlights, speed cameras and adding more crosswalks.

“It’ll come to be about $200 million,” Lambert said about the cost of those proposed solutions. “So, that’s city funds that we just really do not have, so we have to look at our federal and state partners to help us fund these projects.”

Lambert, along with other council members on the committee, said the next step in this process would be to identify the funding necessary to complete those improvements.

“I think a lot of the improvements that we saw from that plan a couple weeks ago, was really highlighting the need of really investing in the infrastructure for walkability, and designing that from the intention of how we move forward, not looking backwards,” said Richmond City Council member Andres Addison.

Staff at a Virginia wildlife center pretend to be red foxes as they care for an orphaned kit

RICHMOND, Va. (AP) — Employees of the Richmond Wildlife Center in Virginia are doing their best to act like mother foxes as they feed and care for an orphaned kit that found her way into their care.In a video posted to the center’s Facebook page Tuesday, Executive Director Melissa Stanley is shown wearing a red fox mask and rubber gloves while feeding the tiny kit from a syringe. The kit sits on top of a large stuffed animal fox that is supposed to look like her mother, Stanley said.The same Facebook post explained ...

RICHMOND, Va. (AP) — Employees of the Richmond Wildlife Center in Virginia are doing their best to act like mother foxes as they feed and care for an orphaned kit that found her way into their care.

In a video posted to the center’s Facebook page Tuesday, Executive Director Melissa Stanley is shown wearing a red fox mask and rubber gloves while feeding the tiny kit from a syringe. The kit sits on top of a large stuffed animal fox that is supposed to look like her mother, Stanley said.

The same Facebook post explained why staff are wearing the mask to feed her, minimizing human sounds, creating visual barriers and taking other precautions. “It’s important to make sure that the orphans that are raised in captivity do not become imprinted upon or habituated to humans,” the post said.

All those measures make it more likely the kit could be reintroduced into the wild someday.

Stanley said in an interview Tuesday that the kit was admitted to the center on Feb. 29 after a man walking his dog found her in an alley in Richmond. Thinking she was a kitten, he turned her over to the Richmond Society for the Prevention of Cruelty to Animals. She was less than 24 hours old and her umbilical stump was still attached.

READ MORE

Customers enjoy cuddling with pigs at trendy Japanese cafés

Wildlife center staff initially tried to locate the kit’s mother and her den site so they could reunite them. They found the den site, but were told by the grounds superintendent that the foxes had been trapped and removed. Stanley said she suspects the fox kit either fell out of a trap or off the back of the trapper’s truck.

Staff at the wildlife center have been taking turns feeding the kit every two to four hours, all while wearing the fox mask. In addition to the large stuffed animal meant to mimic the kit’s mother, staff also put a smaller stuffed red fox in her enclosure. She cuddles up to the smaller stuffed animal at the end of the video.

“The goal is to release animals back into the wild, not only to give them a greater chance of survival, but to recognize their own species and to reproduce to carry on their wildlife population,” Stanley said.

To that end, the center immediately began looking for other red fox kits of the same age and weight within the rehabilitation community. Staff located three other kits in a rehabilitation setting in northern Virginia. The fox kit will be transferred to the Animal Education and Rescue Organization, which plans to eventually release the kits back into the wild together.

___

Skene contributed to this report from Baltimore.

No fare! Free bus rides raise questions of fairness, viability.

The strategy is especially helpful to lower-paid workers, but it might not be sustainable.RICHMOND, Va. — Free bus rides have made life easier for Melvin Wilson, a 28-year-old Richmond resident who was on his way to his warehouse job on a recent morning. His only worry is that fares, which once ate up $60 or more of his monthly pay, might come back and go even higher, making it harder for him to afford to get to work.“It could throw a lot of people like me out of their comfort zone. I think people would lose their...

The strategy is especially helpful to lower-paid workers, but it might not be sustainable.

RICHMOND, Va. — Free bus rides have made life easier for Melvin Wilson, a 28-year-old Richmond resident who was on his way to his warehouse job on a recent morning. His only worry is that fares, which once ate up $60 or more of his monthly pay, might come back and go even higher, making it harder for him to afford to get to work.

“It could throw a lot of people like me out of their comfort zone. I think people would lose their jobs over this, especially if it happened too fast,” said Wilson, who was waiting with other riders at a downtown transfer station on a cold, sunny day earlier this month.

Richmond is one of the few cities where transit systems have regained pre-pandemic ridership, according to a Stateline analysis, and waiving fares has played a large part. A $4.5 million state grant from Virginia’s Transit Ridership Incentive Program has helped make the free rides possible.

In addition to Richmond, only 22 other cities had ridership in 2023 that was equal to or higher than in 2019, and 14 of those had free rides at least part of the year, according to the Stateline analysis of National Transit Database data. The largest of the cities that fully recovered ridership all offered free rides at least part of the year: Tucson, Arizona; Albany, New York; Birmingham, Alabama; Worcester, Massachusetts; and Shreveport, Louisiana, with 2023 ridership ranging from 17.5 million in Tucson to 3.3 million in Shreveport.

It’s not surprising that free rides can juice ridership numbers for systems struggling to recover from the COVID-19 pandemic and the resulting shift to at-home work. And offering free and reduced-price rides is a boon to the low-income workers who disproportionately rely on public transit. The question is whether such policies are financially sustainable — or fair, given that higher-income riders benefit too.

As is the case with Richmond, states will play a pivotal role in determining the viability of city transit systems facing diminished ridership and a “fiscal cliff” of the end of federal pandemic funding, according to a Brookings Institution report last year.

In Richmond, regional leaders first dropped fares in March 2020 during the pandemic to support essential workers and to make it easier for people to get to hospitals and doctors. Scrapping fares also prevented passengers from clustering around fare boxes and eliminated the need for some face-to-face interactions.

Officials kept the free rides when they realized how the change was helping lower-paid workers and the employers who depend on them. A survey found 71% of riders had household incomes of less than $40,000 a year, while higher-paid riders such as state employees got free passes as part of their jobs, said Henry Bendon, spokesperson for GRTC Transit System, which runs bus service in the Richmond area.

“There was an equity issue. Fares were falling on the backs of people who could least afford it,” he said. “Transit is a public service. We build roads and we don’t charge people to use them, so why should we charge for this?”

Fares were falling on the backs of people who could least afford it. Transit is a public service.

– Henry Bendon, GRTC Transit System in Richmond, Va.

Bendon took buses to work and school on a recent day — he’s studying for a master’s degree in public administration at Virginia Commonwealth University in Richmond, and many students pile onto free buses that pass by the downtown campus. Riders saw the transit insignia on his jacket and asked questions or voiced concerns, mostly about cleanliness and security on buses. But riders were generally happy with new service expansion that brought service every 15 minutes on main lines, up from every half-hour a few years ago.

Dee Otey, a 25-year-old restaurant worker at Lee’s Famous Recipe Chicken in Richmond, said she also worries about fares coming back higher than before. She doesn’t miss the weekly struggle to calculate her transportation needs to determine whether it made more sense to pay single fares of $1.50 or buy a weekly pass.

A free ride for all?

Other cities are grappling with the question of whether higher-income riders should support the system by paying fares. In the Worcester, Massachusetts, area, which includes part of Connecticut, the Worcester Regional Transit Authority has extended fare-free rides one year at a time, and some want to keep it that way.

Tackling Social Inequity, Some Cities May Ditch Bus, Subway Fares

Alex Guardiola, vice president of public affairs and public policy at the Worcester Regional Chamber of Commerce, said “there are many benefits to our residents and employers getting employees to their jobs as well as health care [appointments].” But some local officials see a benefit in charging fares to those who can afford it.

“I appreciate that we are trying to increase ridership, but adding riders without any increase in funding puts us in the position of not being able to afford drivers,” said Robin Grimm, town administrator for the Worcester suburb of Sturbridge and a member of the agency’s board. Using a sliding scale would still allow lower-income riders to pay less or nothing, she said.

Brian Taylor, a professor at the University of California, Los Angeles and director of the university’s Institute of Transportation Studies, said reduced or free rides make less sense in cities with more affluent commuters, such as San Francisco.

“It’s difficult to make an equity case for it,” Taylor said. “There is an excellent argument to be made for free fares in the right situation. But to do it universally would cost enormous amounts of money and actually convey benefits to high-income people who don’t need it.”

Historically, city transit systems were for-profit businesses, but they became subsidized public services after World War II when widespread car ownership made them unprofitable. Systems in Richmond and other cities that have recovered their pre-pandemic ridership have large populations that depend on public transit because they don’t have access to cars, Taylor said.

But even in Richmond, there’s a financial strain from the loss of fare revenue, which amounts to more than $8 million a year. That loss is offset somewhat by not having to cover the $1.5 million cost of managing fare cards, plus the state money the system gets because it does not collect fares. The authority is considering asking for tax-deductible contributions from employers such as Amazon whose employees benefit from free rides, Bendon said.

“There will be some difficult conversations about funding in the next five or six years,” Bendon said. “We’ll go back to charging fares only if everything else fails. We don’t want to do that, and we don’t ever want to do that.”

Even some of the largest systems are experimenting with limited free rides. New York City’s Metropolitan Transit Authority, which Stateline found has recovered about 76% of its 2019 bus and subway ridership, is using a state grant to fund five fare-free bus routes among its 325 total routes. Washington, D.C., delayed a free city bus proposal until later this year; its regional ridership on bus and rail service, which includes suburbs in Maryland and Virginia, is about 71% of 2019 levels.

Staffing shortages

But it’s harder for very large transit systems to waive fares without damaging their finances, said Stephanie Lotshaw, director of TransitCenter, a New York City foundation devoted to transportation funding and strategy.

“In Richmond they get significant state support, and they are a small agency, but for larger operations it is less feasible,” Lotshaw said. San Francisco’s Bay Area Rapid Transit, for instance, received 71% of its operating costs from fares, parking and advertising before the pandemic. That figure is down to about 50% now.

GOP states embrace Uber, Lyft to take low-income patients to medical appointments

And some of the big cities that have waived fares still haven’t regained pre-pandemic ridership. In New Mexico, Las Cruces and Albuquerque both have free rides, but only Las Cruces has recovered ridership fully and Albuquerque is still at about 75%, said Leslie Keener, the Albuquerque system’s transit director.

One reason is a shortage of drivers and other employees: Albuquerque has only about 62% of the service hours it did in 2019, with a job vacancy rate of 34% overall and almost 50% for mechanics.

“We have been struggling with vacancies peaking last summer. We are starting to see some hiring come back, but we still have a ways to go,” Keener said.

Richmond addressed its driver shortages by raising pay 43% to $24.91 an hour last year and waiving a requirement for a commercial license, instead requiring only a clean driving record and training.

“We set an ambitious goal to bring back the 300 drivers we needed in a year and a half, and we met that goal in pretty much half the time,” Bendon said.

Staffing shortages are part of the ridership problem with most mass transit agencies, along with decreased commuting as work-from-home becomes a permanent consequence of the pandemic, said Tracy Hadden Loh, a Brookings fellow and co-author of its recent transit report.

“Some systems are dropping way more trips than others because of lack of staffing. People can’t use something they can’t rely on,” Loh said. “There’s no doubt that free fares juice ridership. Just look at Richmond.

“So, do we cling to the fantasy that somehow transit will pay for itself,” she said, “or do we figure out a way to pay for it that really solves the free rider problem?”

SUPPORT NEWS YOU TRUST.

Virginia Lottery building to be new home to state workforce

State workers will vacate the James Monroe Building in downtown Richmond, and many of them will move their offices to the Virginia Lottery tower on East Main Street, as the state government prepares to shuffle its downtown workforce.The Monroe Building is no longer functional, Secretary of Administration Lyn McDermid said Friday. The state is considering tearing it down.By July 2025, the employees who work there will have left. Man...

State workers will vacate the James Monroe Building in downtown Richmond, and many of them will move their offices to the Virginia Lottery tower on East Main Street, as the state government prepares to shuffle its downtown workforce.

The Monroe Building is no longer functional, Secretary of Administration Lyn McDermid said Friday. The state is considering tearing it down.

By July 2025, the employees who work there will have left. Many will head to the lottery building, also known as Main Street Centre, a 23-story tower at 600 E. Main St. Others will relocate to facilities across Richmond and Henrico County.

The state will not construct a new office tower to replace Monroe, as demand for downtown office space has waned. Instead, Gov. Glenn Youngkin has asked legislators to approve $20 million to renovate Main Street Centre.

Completed in 1981, the Monroe Building is 29 stories and looms over the highway. It is considered the city’s tallest building and is an icon within the downtown skyline.

But it’s no longer functional, McDermid told a Senate Finance subcommittee on Friday. Its elevators are unreliable, and its bathrooms are not compliant with the Americans With Disabilities Act. The building is safe, but employees are ready to leave.

Renovation, which would cost $900 million, was deemed too expensive. The state considered leasing space in privately owned buildings downtown. There is plenty of open office space, as many businesses have shifted to remote work. But the General Assembly advised the Youngkin administration to enter into leases of three years or less, which would also increase costs.

So the administration decided it would scatter employees from Monroe into different buildings, some owned by the state, some not. Most will go to Main Street Centre, but others will be moved to Reid’s Row, Old City Hall, the Workers’ Compensation building, the George Washington Building and other unannounced spaces. The move is expected to save about $3 million annually in rent costs.

Main Street Centre was built in 1985. The state bought it for $49 million in 2008, and the city assessed the building and its 1-acre parcel for slightly more than that this year.

It houses four state agencies: the lottery, labor, taxation and conservation. The lottery and labor departments plan to leave, and the other two agencies will consolidate space, creating room for new workers to move in.

Staffers from the departments of accounts, treasury, education, human resources and higher education are expected to move there. The Department of Education has the largest number of employees in Monroe, and some of its staff will go to Old City Hall, McDermid said.

Now, the state wants to allocate $20 million from the budget to renovate Main Street Centre. The city rated its condition as normal for its age.

“We want to avoid Main Street Centre becoming another Monroe,” McDermid said.

The state is considering demolishing Monroe, which would cost between $20 million and $60 million, McDermid said. Another option is taking it to market and seeing if there is another use for it, she added. State leaders do not want to see the tower standing empty.

The Virginia Lottery expects to move out of Main Street Centre. It wants a smaller office space with parking for visitors and people who come to claim their winnings. The lottery expects to share office space with the department of workforce development near Staples Mill Road. The move is cost-neutral, McDermid said.

The labor department will leave Monroe for leased space at Brookfield Place, an office building near West Broad Street and Dickens Road in Henrico, where the Virginia Employment Commission is housed.

The Inspector General will go to Reid’s Row, a set of historic town houses on Governor Street that is being renovated.

Two other agencies will head to the Virginia Workers’ Compensation building on East Franklin Street in downtown, which Media General once owned. The departments headed there are Veterans Services and Small Business and Supplier Diversity.

The Department of General Services will relocate to the George Washington Building in Capitol Square. New homes for Pharmacy Services and the Auditor of Public Accounts have not been announced.

The state is demolishing the three-story building it owns at 703 E. Main St., diagonal from the Virginia Lottery building, by next month. State officials had considered building a $400 million tower in that spot to replace Monroe, an idea that was deemed unnecessary. No plans have been announced to build anything new in that spot.

The state will also demolish the Pocahontas Building at 900 E. Main St., which temporarily housed the General Assembly while its recently opened building was under construction. In its place, the state plans to build a facility for the Supreme Court of Virginia and the Virginia Court of Appeals.

But the design of the new court building is changing, McDermid said, as the court realized it needs more space. A final cost and construction schedule have not been set.

“A lot has changed since that building was originally designed a couple years ago,” McDermid said.

Richmond prioritizes ballpark, delays buying Sports Backers Stadium

3d printing model sharing site extends reach of assistive technology devices

The Office of Advanced Manufacturing (OAM) within the Veterans Health Administration (VHA) is revolutionizing healthcare for Veterans using 3D printing and other advanced technologies.By creating customized solutions for Veterans in need of assistive technology (AT), OAM helps individuals maintain, increase, or improve their functional capabilities. AT helps Veterans perform a variety of tasks, from complex movements like driving and playing sports to everyday tasks like using a phone or turning on a light.A new library of VHA ...

The Office of Advanced Manufacturing (OAM) within the Veterans Health Administration (VHA) is revolutionizing healthcare for Veterans using 3D printing and other advanced technologies.

By creating customized solutions for Veterans in need of assistive technology (AT), OAM helps individuals maintain, increase, or improve their functional capabilities. AT helps Veterans perform a variety of tasks, from complex movements like driving and playing sports to everyday tasks like using a phone or turning on a light.

A new library of VHA OAM hosted on the National Institute of Health’s (NIH) 3D page currently contains a collection of design packages, which include CAD files and detailed instructions available for use within a clinical setting. Specific areas of interest include Assistive Technology, empowering individuals with disabilities to improve their independence.

“The website is a design library of files for assistive technology devices that we've created here at Richmond [VA Medical Center] that came out of two things:” said Melissa Oliver, assistive technology program director at Richmond VA Medical Center. “One, a patient need, a Veteran need, but then we were hearing from people across other VA sites that said, ‘hey, we would love to be able to have this Item.’”

The idea for the library began as a link on Shopify through VA’s Innovation Spark, Seed, Spread project where someone could order the actual AT product before moving to the current setup before the proliferation of 3d printers became widespread.

“When everybody Started getting 3D printers, they just wanted the files and so then that's how we got to the design library, and we partnered with NIH,” said Oliver. “We already had a platform for the design files and so we partnered with them to have a place to manage it and house it for us.”

There are currently 31 designs on the site with plans to expand and grow the number of design packages available for download, according to Oliver. The library's second goal of connecting VA clinicians with engineers is also incredibly important. By fostering collaboration between these two groups, the VHA OAM Design Library is helping to drive innovation in the field of assistive technology. These innovations have the potential to greatly improve the quality of life for Veterans with disabilities.

“That covers the primary goal of it, but I think it also serves as a sort of a portfolio of or starting point of ideas for other VAs to look at and say, hey, if we, you know, modify this existing design a little bit, you know maybe we could meet the need for another Veteran,” said Brian Burkhardt, Richmond office of advanced manufacturing hub site lead. “So, it's a nice way to not only share the designs, but to be a jumping point of, you know, for creativity.”

The impact of OAM's AT digital library is profound, with many Veterans experiencing life-changing benefits. For example, 3D-printed toothbrush holders aid in independent personal hygiene, while 3D-printed stylus palm grips make it easier for Veterans to write. These tailored solutions make a significant difference in the lives of Veterans, enabling them to perform tasks that were previously difficult or impossible. OAM's innovative approach to healthcare transforms the way VA approaches patient care and sets a new standard for the industry.

The VHA OAM Design Library is an invaluable resource for anyone interested in assistive technology. Its commitment to providing detailed instructions and fostering collaboration between clinicians and engineers is helping to drive innovation and improve the lives of people with disabilities.

“The traditional method for sharing out things that we produce in VA is tech transfer. So that's great and works for many things, but this is a way to share things that either maybe aren't appropriate for tech transfer, or there's just not a big enough market for,” said Burkhardt. “So, we're sharing something that might help a few people out there but there's just not a big enough market for.”

The new online library provides access to a vast collection of CAD files for use in clinical settings. The library is primarily focused on assistive technology and improving the independence of individuals with disabilities. By providing detailed instructions on how to uniformly fabricate and use these devices, the VHA OAM Library is helping to ensure that these designs are accessible to as many people as possible.

“Anybody, whether you're a federal employee or Joe Schmoe, can get to the NIH site. It's a public open facing outward facing site than anybody can do that. So, it's not only accessible for our Veterans to be able to utilize, but the public at large,” said Oliver. “It has the general picture, then it has a description, then you also have the PDF here and you also have more pictures too, so they can see what it looks like,” Oliver said.

“I think it's also a way for smaller VA's that are making things to be able to share what they're doing because I think a lot of times, they don't feel like they can get that word out to other people, but it might benefit of a Veteran or any therapist that is looking for a potential solution,” she said.

Check out the collection at:https://3d.nih.gov/collections/oam/at 

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.