Taking care of your Loved One Is What We Do BEST!

It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always

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Home Care In Haw River, NC

Home Care Haw River, NC

They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.

Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.

Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Haw River, NC is a safe, effective way to give your loved ones the care they need when they need it the most.

 In-Home Care Haw River, NC

location Service Areas

The Always Best Care Difference

Since 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.

Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.

The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.


“When the time arose to find a live-in care facility for my uncle, I was referred to Stephen Carlson with ABC. I am so grateful to Stephen for taking me to tour the available facilities so promptly, making introductions, answering my questions, and doing it all within the framework of what would work best for my uncle in his current situation. It was very hard to make the final decision but Stephen was so kind, patient, and helpful during this difficult time. It would have been nearly impossible for me to have made it through this uncharted territory without his compassionate assistance. You have my sincere thanks for all the time and help!”

Just M.

“I wish there was 10 stars for the excellent care, dedication to our mom and our family. Words truly cannot express our gratitude, for everything Stephen Carlson has done to assist us. His knowledge, caring, and dedication to finding the right place has truly been remarkable. Thank you.”

Sue C.

“Mary Witherspoon is amazing! She has cared for both my parents and is a part of the family now. Highly recommend Always Best Care.”

Cathy D.

“ABC is a great company that cares about their employees. The pay is good and everyone in the office is extremely helpful. It’s easy to get time off, (just let them know 2 weeks ahead of time). We have monthly in-service & education is offered in person or via zoom. We are given the tools we need to succeed.”

Laraine T.

“I like working at ABC because I get a chance to help other.”

Ginne R.

“Hi my name Amiya and I have been working for ABC for almost 4 months now. I really love this job because it’s very flexible especially since I’m a full time college student. It’s really hard to find jobs like this and if you need days they don’t mind as long your attendance isn’t bad. They are also very understanding. It’s really a great job and I love helping people.”


“Everyone is nice and friendly when you have an issue they are quick to respond”

Pamela P.

“I bn with this company for Abt a year and I love working for them . They work with you,they care about ur personal life/ problems, really good at matching you with good clients..”

Ffbjj B.

“I have to brag on Stephen and the Always Best Care team. They are always out in the community lending a helping hand and giving back. That is so important for a company to do when they're trying to build trust. I really appreciate Stephens kind and caring nature especially when it comes to those that need his assistance. Thank you ABC keep up the good work!”

Nichole S.

“I feel incredibly fortunate to be a part of the Always Best Care team! Working here has been an immensely rewarding experience. The positive and collaborative atmosphere within the company has made every day enjoyable. I am grateful to have a supportive management team who values the contributions of each team member and fosters a culture of mutual respect. My coworkers are not just colleagues; they are like family. Together, we create a dynamic and uplifting work environment. Always Best Care truly prioritizes the well-being of their employees, clients, families, and community which is reflected in the quality of care we provide to our seniors. The commitment to excellence is evident in every aspect of the organization. I wholeheartedly recommend Always Best Care as both a fantastic place to work and a reliable service for seniors in need.”

Jacob N.

“Jaye has been a great caregiver for my Mom. Jaye writes detailed care notes about Mom's day so that we know what is going on even if we live out of town. She goes the extra mile to get Mom out in the sun when the weather is nice and she paints Mom's fingernails, which Mom enjoys. Jaye doesn't hesitate to contact us if Mom needs something or if she has questions. We feel lucky to have her.”

C P.

“We would like to give a shout out to some of the caregivers. We are thankful to have Ms Loretta as a caregiver, she’s very giving, a sweet person, and she works very hard to help us. Such a blessing for Mike and myself. Taylor has such a contagious smile and is so calming for Mike. Always willing to help out however he can. A blessing to us. Tena jumps right in right away as she arrives and is so caring , willing to do whatever task to help ensure all is taken care of and cared for while she’s here. What a blessing Tonya has been for Mike, a contagious caring attitude and willingness to step in and takeover with all things while she’s here. So thankful she’s been put on our caregiver schedule.”


“We are thankful to have Ms Loretta as a caregiver, she’s very giving, a sweet person, and she works very hard to help us. Such a blessing.”


“We have used Always Best for 2 years for my Dad before he passed & now 2 years for my Mom. They are the best! Laura J. With Always Best is phenomenal. She is always pleasant & prompt. She is always willing to go a step beyond to help my Mom in every way with the best attitude!”


“Great staff members to work with from the beginning. Meaning, the recruiter, hiring manager, receptionist, and scheduler. Schedulers are magnificent at finding and replacing hours if needed All staff (including caregivers) REALLY care about thier clients. ????”

Laura J.

“We used Always Best Care Senior Services to assist with 24/7 care in the home of my mother in law. We had used 4 different agencies prior to Always Best, they were exceptional. The quality, compassionate care of the care givers was unmatched and if there was ever a call out - a substitute was sent with in 2 hours. Such peace of mind! I was so impressed with the organization that I ended shifting trajectories in my career and now I am an employee. It was the best decision I ever made! I don't know what took me so long to change! I can not say enough good things about the organization as a consumer and an employee. The Loy family does an amazing job of leading a team of kind, compassionate, caring care givers who give exceptional service.”

Kathleen O.

“Sara Bynum is the best example of a CAREGIVER! Caring is her specialité..She is always prompt, cheerful, patient, industrious, generous, personable, organized, and, additionally, has a delightful sense of humor. I can't sing her praises loud enough!”

Aileen T.

“Our family has been pleased with ABC services, thankful for a company to be able to rely on for my Dad's care.”

T C.

“I’m in need of a caregiver for my son and Always Best Senior Care is one of the companies that I contacted. Although they were unable to provide services to us (through no fault of their own) mallory trip time to refer us to a company, including phone number to contact for services. She was very helpful, kind, and attentive to our needs. I appreciate the time they took to assist me the best way they could.”

Lisa L.

“I am writing for my mother Alice Pearce. We are very happy with the care provided by Jaye. She goes above and beyond in providing loving care for our mother. She always has a good handoff with the previous caregiver and the subsequent caregiver, making sure they know how mother is and what she needs. Mother loves a shower and Jaye is thoughtful in fitting them in when mother wants one and always has her presentable for family visits. She is a good cook and is sensitive to what mother will enjoy, so her appetite is better on Jaye's shift. She is a good communicator with the family and always puts in informative shift notes. She has technical skills. Recently, the facility got a new wifi and she updated the equipment so it all worked. I usually get those calls and she fixed everything without my involvement. She is very flexible and will stay late and take on extra shifts at the last minute. We are indeed fortunate that she is caring for our dear mother.”

Alice P.

“Caregivers (Raina & Aiyana) are very caring and helpful to my father's needs,”

Linda L.

“Caring staff. Patient portal for family. Quick replacement/fill in caregiver.”

Stephany T.

“Britiany has been caring for my mom almost 4 years. She is so kind and patient and willing to help in any way she can. We value Britiany and think of her as family now. We have been so pleased the way in which Always Best Care has worked with us.”

Jeannie H.

“My husband's caregiver Taylor is so very patient with him. She does her work without supervision. We are proud to have her in our home. Sincerely, Jack & Lou”

Jack H.

What is Non-Medical Senior Care in Haw River, NC?


Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.


When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.


The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.


At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.

 Senior Care Haw River, NC

Types of Elderly Care in Haw River, NC

To give our senior clients the best care possible, we offer a full spectrum of in-home care services:

Personal Care

Personal Care Services

If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.

Common personal care services include assistance with:

  • Eating
  • Mobility Issues
  • Incontinence
  • Bathing
  • Dressing
  • Grooming

Respite Care Haw River, NC
Home Helper

Home Helper Services

Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.

Common home helper care services include assistance with:

  • Medication Reminders
  • Meal Preparation
  • Pet Care
  • Prescription Refills
  • Morning Wake-Up
  • Walking
  • Reading
 Caregivers Haw River, NC
Companionship Services

Companionship Services

Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors.

Common companionship services include:

  • Grocery Shopping
  • Transportation to Appointments
  • Nutritional Assistance
  • Conversation
  • Planning Outings
  • Completing Errands
  • Transportation to Community
  • Events and Social Outings
Home Care Haw River, NC
Respite Care

Respite Care Services

According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. Doing so is great for both you and your loved one.

At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.

If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.

 In-Home Care Haw River, NC

Benefits of Home Care in Haw River, NC

Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:

Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.

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Aging in Place: The Preferred Choice for Most Seniors

While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.

In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.

Here are just a few of the reasons why older men and women prefer to age at home:

How much does a senior's home truly mean to them?

A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.

With the help of elderly care in Haw River, NC, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.

Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.

Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.

For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.

More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.

In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.

With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.

 Elderly Care Haw River, NC

Affordable Care

In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.

Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.

At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.

In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:

If your loved one qualifies, Medicaid may help reduce in-home care costs. Review your NC's Medicaid program laws and benefits, and make sure your senior's financial and medical needs meet Medicaid eligibility requirements.
Attendance and aid benefits through military service can cover a portion of the costs associated with in-home care for veterans and their spouses.
Many senior care services like in-home care are included in long-term care insurance options. Research different long-term care solutions to find a plan that provides coverage for senior care.
Home care can be included as part of a senior's private insurance plan. Read over your loved one's insurance policy carefully or speak with their insurance provider to determine if in-home care is covered.
Depending on the life insurance plan, you may be able to apply your policy toward long-term care. You may be able to use long-term-care coverage to help pay for in-home elderly care.
 Senior Care Haw River, NC

Compassionate Care. Trusted Caregivers.

When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.

Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.

At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Haw River, NC understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.

Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.

Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.

Assisted Living Referral Services

While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.

Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.

Respite Care Haw River, NC

At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.

Other services offered within assisted living communities can include some or all of the following:

  • Housekeeping
  • Laundry
  • Recreational Activities
  • Social Outings
  • Emergency Medical Response
  • Medication Monitoring
  • Family Visitation
  • Personal Care
 Caregivers Haw River, NC

At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.

Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.

Home Care Haw River, NC

For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.

 In-Home Care Haw River, NC

Taking the First Step with Always Best Care

The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:

A discussion of your needs and how our trained caregivers can offer assistance in the most effective way


A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive


Discuss payment options and help coordinate billing with your insurance provider


Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.

If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.

At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Haw River, NC 24-hours a day or only need a respite for a couple of hours, we are here to serve you.

When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.

 Elderly Care Haw River, NC

Latest News in Haw River, NC

Haw River Trail gets new life with state approval

BURLINGTON, N.C. – It’s the Year of the Trail in North Carolina, and for Nolan Carter it's a time of opportunity.Carter is the Haw River Trail coordinator for Alamance Parks, and he says it’s a job he fully enjoys.“This is truly, really my dream job, just being out here on the trails, helping build them, helping design them, acquire new property so that we can continue expanding on what we have,” Carter said.What You Need To Know Right now, expansion is the name of t...

BURLINGTON, N.C. – It’s the Year of the Trail in North Carolina, and for Nolan Carter it's a time of opportunity.

Carter is the Haw River Trail coordinator for Alamance Parks, and he says it’s a job he fully enjoys.

“This is truly, really my dream job, just being out here on the trails, helping build them, helping design them, acquire new property so that we can continue expanding on what we have,” Carter said.

What You Need To Know

Right now, expansion is the name of the game for the Haw River Trail.

The trail is about 24 miles, and there’s a plan to expand that to about 80 miles, connecting five counties and Jordan Lake to Haw River State Park.

“Conserving these areas is vital because it's much easier to do now than once there are houses on them,” Carter said. “That way it's preserved for the future generations to enjoy and have that green escape from the busyness of everyday life.”

That work should get a little easier thanks to a state law that went into effect this summer.

The law allows the Haw River Trail to become a state trail, which Carter says means more funding and more exposure.

They’re already expanding the trail with a new section, and Carter says this law shows just how far the Haw River and its reputation have come in recent decades.

He says it was seen “as a polluted area that nobody wanted to be in because of the textile mills. But it's really transformed to a place that you can recreate, that you can, you can paddle, that you can swim, that you can hike along, that you can camp along.”

Carter spends his days thinking about the trail and how to make sure it lasts for decades to come. He isn’t alone, however.

Carter says the trail got here because of landowners, volunteers and the local government that partnered to make this a reality.

Now, that work can go to the next level.

“It means a lot. It really, it's always great to have the support of the state behind us and to know that they, they see the value in this and in protecting this for future generations as well," Carter said. "It's so beneficial for all of us.”

For more information on the expansion, click here.

Person rescued from Haw River, Burlington Fire Department says

BURLINGTON, N.C. —A person is recovering in the hospital after they were rescued by crews from the Haw River, according to the Burlington Fire Department.Fire officials said on Monday around 9 a.m., they responded to the 500 block of Riverside Drive after receiving reports that someone was "shouting in distress" near the Haw River. When officials responded to the area, they said they heard the yelling but could not pinpoint the person.Top Stories...


A person is recovering in the hospital after they were rescued by crews from the Haw River, according to the Burlington Fire Department.

Fire officials said on Monday around 9 a.m., they responded to the 500 block of Riverside Drive after receiving reports that someone was "shouting in distress" near the Haw River. When officials responded to the area, they said they heard the yelling but could not pinpoint the person.

Top Stories

Get the latest news stories of interest by clicking here

Responding crews said they proceeded to different access points on both sides of the river and used other resources, such as drones, boats, and UTVs, to locate the person. Around 9:30 a.m., crews said the person was found partially in the river, just off of the Haw River Trail, on the eastern bank of the river.

The department said they used ropes to create a harness to lift the person out of the water and onto the riverbank. Crews then said they used a personally owned UTV with a trailer to evacuate the person from the riverbank because it was too remote for any other type of vehicle to access.

Fire crews said the person was airlifted to the hospital. There is no word on the person's condition or how long they were in the water.

Officials said multiple agencies responded to the incident.

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Kamala Harris to visit Charlotte on January 11 with focus on reducing gun violence

Pittsboro woman forms advocacy group to clean Haw River

PITTSBORO, N.C. — The town of Pittsboro plans to file a lawsuit against a Burlington-based company, alleging it contaminated the Haw River.The town's Board of Commissioners voted Feb. 12 to send notice to Apollo Chemical of intent to sue over what the town says are violations of the Clean Water Act and the Resource Conservation and Recovery Act, which town officials recently announced at a press conference.What You Need To Know...

PITTSBORO, N.C. — The town of Pittsboro plans to file a lawsuit against a Burlington-based company, alleging it contaminated the Haw River.

The town's Board of Commissioners voted Feb. 12 to send notice to Apollo Chemical of intent to sue over what the town says are violations of the Clean Water Act and the Resource Conservation and Recovery Act, which town officials recently announced at a press conference.

What You Need To Know

Apollo officials said they have never dumped the chemicals in question into any public waterway, and said they send all wastewater into the city's treatment plant.

Apollo officials also said they were aware of recent elevated levels of chemicals, and they have been working with the city of Burlington for several months now to address it. The company stated there are trace amounts of the chemicals found in the river in raw materials they use. They also said they are actively working to reduce this and get rid of it altogether and outlined specific steps they are taking.

“These operational changes are designed to eliminate or greatly reduce any amount of 1,4-Dioxane in Apollo Chemical’s wastewater sent to the City’s sewer system,” a statement from the company reads in part. In addition, a third-party consultant has been engaged to examine Apollo’s manufacturing and waste collection procedures to recommend enhancements to prevent future issues.”

Residents in the area are very mindful of the water that comes out of their faucets. One Pittsboro resident already has moved her family from one side of town to the other to get away from water issues.

Katie Bryant says the Haw River is the reason she chose to move to Pittsboro when she came to the state in 2011, but now her love for the river has diminished.

“I have mixed feelings. I don't come down here as much. I used to take my girls more frequently and even to Jordan Lake until I realized what was going on. And I couldn't in my right mind think, OK, I'm exposing them to stuff in their drinking water and then I'm just going to go put them in more,” she said.

When she moved to North Carolina, Bryant says she was warned by neighbors to be wary of the water.

“I had neighbors telling me to be careful," she said. "They knew I had moved here as a military spouse. My husband was gone, and we were about to start a family. And so they were like, try to avoid the water, there's something wrong with it."

"But nobody in the community knew, and they couldn't quite tell me what was wrong,” she said.

Bryant says it wasn’t until researchers were testing the water that she realized what was happening.

“And so the researchers were basically doing their due diligence and saying, 'hey, we're finding a lot of industrial contaminants that are dangerous to the community in the Haw regularly,'” she said.

And she believes health problems her family experienced are from the water, but she isn’t sure.

“Really bad headaches and digestive disorders. My husband in particular started to have gallbladder issues, which is tied to fat processing, which both 1,4 dioxane and PFAS could be contributed to,” Bryant said.

That made her want to do something for her family, so she moved them outside water limits of the city, where water for her home now comes from a well.

“In terms of health, it's been good. We don't have nearly as many things, many issues going on, like headaches, digestive, not as many illnesses, sickness in terms of like respiratory health issues,” Bryant said.

State Attorney General Josh Stein and other leaders met last week for a tour of Pittsboro's water treatment facility and to discuss the water quality issues in the area. The town says it has spent $3 million to install an advanced filtration system at the water plant.

The town in 2015 received the first reports that its water supply might not be safe.

Since then, new filters and new technology have been used to help clean the water.

Bryant says she isn’t just looking out for her own family, but also her community. She is advocating for clean water by partnering with an Elon University professor and has started a group called Clean Haw River.

“I applaud the town of Pittsboro for taking that lead. They have to also acknowledge this was way too long. I should not have to even form Clean Haw River — they should have been doing this advocacy for the town," she said. "That's a part of when they take those leadership steps. They should be doing this, not me."

Burlington will curb PFAS discharges, per legal settlement with Haw River Assembly

Elevate Textiles, one of the city’s industrial customers, agrees into install new technology, phase out use of compound in some production linesLevels of toxic PFAS in Burlington’s wastewater have decreased more than 6,000% over the past three years and are expected to decline further, the result of a settlement agreement between the City and the Haw River Assembly finalized this week.The agreement requires Burlington ensure its current and future industrial sources control PFAS discharges before they enter the ci...

Elevate Textiles, one of the city’s industrial customers, agrees into install new technology, phase out use of compound in some production lines

Levels of toxic PFAS in Burlington’s wastewater have decreased more than 6,000% over the past three years and are expected to decline further, the result of a settlement agreement between the City and the Haw River Assembly finalized this week.

The agreement requires Burlington ensure its current and future industrial sources control PFAS discharges before they enter the city’s treatment plants or the Haw River, according to the Southern Environmental Law Center, which represented the Haw River Assembly. The agreement requires new and expanding industrial sources to disclose their use or discharge of PFAS. It also requires the city and its industrial sources to conduct extensive sampling using the latest methods to detect all PFAS, including precursor chemicals that degrade into measurable PFAS. This data will be available to the public on the city’s webpage.

Exposure to even very low levels of PFAS, short for per-and polyfluoroalkyl substances, has been linked to multiple health problems, including thyroid and liver disorders, kidney and testicular cancers, immune system deficiencies, obesity, high cholesterol, and reproductive and fetal development problems. There at least 12,000 types of PFAS, and they are found in water-, stain-, and grease-resistant products, like furniture, carpeting, clothing, microwave popcorn bags and fast-food packaging. PFAS are also found in AFFF firefighting foam.

The Haw River has long been a dumping ground for PFAS pollution from upstream textile and manufacturing industries, Haw Riverkeeper Emily Sutton said.

“This agreement is a huge win for a cleaner, safer Haw River and downstream communities,” said Kelly Moser, senior attorney for the Southern Environmental Law Center, in a prepared statement. “Now that we know the industrial sources of the PFAS in Burlington’s discharges, the city will take—and require its industrial sources to take—significant measures to prevent future pollution while reporting its results to the public.”

The City will also perform sampling to characterize the contribution of PFAS and other chemicals from residential customers. The City and the Haw River Assembly will continue to share sampling results, which Burlington will continue to post to its website.

A spokesperson for the City of Burlington called the agreement a “win-win for the City and HRA as well as the citizens of North Carolina residing in the Haw River watershed.”

In November 2019, the Haw River Assembly notified Burlington officials that it intended to sue over the illegal discharges of PFAS and 1,4-Dioxane, a probable carcinogen. Although PFAS and 1,4-Dioxane aren’t regulated in drinking water by the EPA or the state, the SELC argued the compounds are subject to provisions of the Clean Water Act, which covers rivers, streams and lakes.

In 2020, the parties formalized a memorandum of agreement that required Burlington to investigate potential sources of PFAS and 1,4-Dioxane that were discharging into the City’s wastewater treatment plants. The East plant, which was later found to be receiving PFAS in wastewater from industry, discharges directly into the Haw River, the drinking water supply for the Town of Pittsboro.

The South plant, which has issues with 1,4-Dioxane, discharges into Big Alamance Creek, a tributary of the Haw.

Burlington contracted with a third-party to investigate the sources of PFAS; the Haw River Assembly enlisted Duke University scientists to analyze the wastewater and identify the types of PFAS it contained.

The City pinpointed one of its industrial customers, Elevate Textiles, as its largest source of PFAS. The new settlement agreement requires the company to install a closed-loop system to capture contaminated wastewater from its production lines that make medical and military products. The new system will keep PFAS from entering Burlington’s sewer system.

Although those products require the use of PFAS, Elevate Textiles has started phasing out its use of the compounds for its other products, according to the SELC. That phase-out will be complete by June 15, 2025.

There are other known sources of PFAS that discharge to the Burlington wastewater treatment plants, including the textile manufacturer Shawmut Corporation. That company and future industrial customers will also be prohibited from discharging PFAS. (Unichem Specialty Chemicals reported it stopped production as of June 30.)

The Alamance County Landfill and the Republic Landfill are also PFAS sources. Leachate — liquid from the landfill that is collected in tanks — is sent to wastewater treatment plants. However, that leachate often contains PFAS from the disposal of consumer products. When rain falls on the landfill, it carries contaminants to the leachate system.

Reducing the amount of PFAS entering the wastewater treatment plant addresses another problem: biosolids. Utilities often contract with companies to haul off the sludge, which is then spread on agricultural fields as fertilizer. When it rains, the PFAS in the biosolids can seep into the groundwater, contaminating nearby wells — or run off the property and into creeks.

The NC Department of Environmental Quality regulates wastewater treatment plants, but the municipalities regulate their own industrial users. That arrangement can create a conflict because cities and counties depend in part on fees paid by those industries to discharge into the plants. In effect, utilities can be held economically hostage by industry, who can choose not to expand or locate in an area, and instead seek laxer regulations elsewhere.

Last week, Burlington’s South wastewater treatment plant discharged a slug of 1,4-Dioxane that measured 160 parts per billion into Big Alamance Creek — far above the state’s recommended level of 0.35 ppb for surface water. By the time the compound entered Pittsboro’s drinking water supply, concentrations downstream had been diluted to 11.9 ppb. The EPA has not established a maximum level of 1,4-Dioxane in drinking water, but has set a health advisory goal of 35 ppb. However, that level is far less protective than the goal set for the chemical in rivers and streams. Since traditional water treatment systems can’t remove the compound, utilities can’t achieve the more protective goal.

The recent incident was “a dramatic spike from previous levels reported by the city to Haw River Assembly,” according to the SELC, which ranged from less than one to a high of 14 parts per billion. “The investigation developed by SELC, Haw River Assembly, and the city to identify the city’s PFAS sources lays the groundwork for the city’s investigation into the source of the recent spike of 1,4-dioxane,” the SELC wrote.

That investigation is ongoing.

Graham, Faucette fire crews knock out hotspots after Carolina Mill blaze

Chief of Faucette Township Volunteer Fire Department estimates 1 million gallons of water used to put out fires Nov. 25, 26For a second day, Alamance County fire crews responded to the Carolina Mill along Haw River, as hotspots from the prior day flared back up. A blaze on Nov. 25 destroyed the historic structure located at 2058 Carolina Mill Road. Vehicle traffic on both Carolina Mill Road and Carolina Road was impacted.The Carolina Mill incident follows the ...

Chief of Faucette Township Volunteer Fire Department estimates 1 million gallons of water used to put out fires Nov. 25, 26

For a second day, Alamance County fire crews responded to the Carolina Mill along Haw River, as hotspots from the prior day flared back up. A blaze on Nov. 25 destroyed the historic structure located at 2058 Carolina Mill Road. Vehicle traffic on both Carolina Mill Road and Carolina Road was impacted.

The Carolina Mill incident follows the Culp Weaving Plant fire in Graham as the second mill in Alamance County to catch fire this month. The Carolina Mill was a former cotton mill which was built in 1869.

A caller reported a fire inside the Carolina Mill at roughly 4:03 a.m. on Nov. 25, and the mill was fully engulfed in flames by the time fire crews were on scene — according to Chief Jimmy Westbrook from the Faucette Township Volunteer Fire Department.

Twelve fire departments from across Alamance County, including those from Graham and Burlington, responded to assist crews from the Faucette Township Volunteer Fire Department. Westbrook said at the height of the response, around 75 people were on scene.

“It was all a defensive attack … we couldn't get close to the building because of the unstable building, so we just fought the fire from the air,” Westbrook said.

The size of the fire and severity of structural instability required firefighters to utilize aerial ladder trucks to fight the fire, as opposed to entering the building.

Westbrook said fire crews still have concerns around the structural stability of the building, as a temporary fence has been put around it. Westbrook estimated that around one million gallons of water have been used on the building to put the fire out. The blaze reduced the structure to a shell, with mainly only the outer walls remaining.

According to Westbrook, while the main part of the fire was extinguished on Nov. 25, some rekindling of hot spots within the building required fire crews to respond again to put out remaining flames on Nov. 26.

“We had a whole lot of leftover heavy timber inside the structure,” Westbrook said. “I’m real tired, I hate to come back today but it rekindled and we had open flames — we had to do something.”

The Alamance County Fire Marshall is still investigating the cause of the Carolina Mill fire.


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