With a name indicative of its innovative bent and a fitting location at 300 Technology Center Way, Techno Café is the brainchild of husband-wife duo Keith and Chauntel Ingalls.
The first things customers see upon entering the cafe are two large coffee kiosks, or robaristas, a combination of the words "robot" and "barista."
Dubbed Adam and Eve, the machines produce fresh cups of iced and hot coffee, respectively.
After placing an order on a screen or via the company's smartphone app, customers watch through the glass as a robotic arm maneuvers a cup to be filled with espresso, milk and flavored syrup. The cup of coffee is then placed on a platform and lowered to an opening to be retrieved.
The cafe opened June 2, but its origin can be traced back two decades.
Robaristas were a solution to a problem
The Ingalls have 20 years of experience operating a 24/7 deli and market inside the Dartmouth-Hitchcock Medical Center in Lebanon, N.H., just across the state line from their former home in Vermont.
The couple moved to Rock Hill in 2010, giving up rural life to offer their children a more city-centered experience. Keith Ingalls traveled back and forth regularly for years to continue operating the store.
Though they'd long been open at all hours of the day and night, COVID-19 pandemic-related staffing issues led them to close their store at 11 p.m. in recent years, which left hospital staff wanting.
"They wanted coffee," Keith Ingalls said. "That was the number one thing they wanted."
The couple set to work finding a solution, one that took a significant amount of time and technology to develop. The result was a fully automated coffee kiosk that a machine would operate, but be maintained and stocked with ingredients by humans.
"It's an amenity to the medical industry," Keith Ingalls said. "It's not a revenue stream. They have a need — nights, overnights and weekends. Everything else is closed."
With the first robarista installed at Dartmouth-Hitchcock Medical Center two years ago and a second stationed at the Maine Medical Center in Portland, Maine, as of January 2025, the couple looked to Rock Hill for their first attempt at creating a true coffee shop concept with the kiosks.
Techno Café's tagline, "A Unique Espresso Experience," promises one-of-a-kind coffee shop visit — one it certainly delivers on as customers pull out their smartphones in wonder to record and take photos as their coffee is made.
With hopes of having their coffee kiosks in use at hospitals, airports, markets and universities across the country, the Techno Café in Rock Hill furthers the Ingalls' vision as a coffee shop that doubles as a showroom for the robaristas.
"They're very unique and they're hard to explain, so you have to see them in action," Chauntel Ingalls said. "In my mind, I was like, 'If you're going to do a showroom, why not do this really cool cafe where people can actually interact with them?'"
She envisioned a trendy, elevated space that was also comfortable and multifunctional. The Ingalls have an affinity for coffee shops and wanted theirs to serve the same basic purposes as any traditional cafe — to be a place where people can relax, spend time with others or work — while maintaining a sense of uniqueness that sets it apart.
"The way it's delivered through the kiosk is unique," Chauntel Ingalls said. "The flavor profile is unique to people because they don't expect to get that out of there. And I wanted the atmosphere and the feeling you get to be unique as well. I planned it so that as soon as you walk through the door, everywhere you turned, there would be something different to look at."
Techno Café is right next door to the Rock Hill Sports and Event Center, situated in a bustling area between the city's historic downtown and Winthrop University. The shop is open 7 a.m. to 7 p.m. Monday through Friday and 9 a.m. to 7 p.m. on Saturday and Sunday.
Technology with a human touch
There are two primary components of each robarista kiosk — the robot and software made by KioSoft Technologies and the super-automatic espresso machine made by Eversys.
Though the assembly process is carried out by robots, creating an outstanding cup of coffee requires a human touch.
"We've been able to develop a specific recipe that is a very unique flavor profile," Keith Ingalls said. "We just need that flavor profile to be the same throughout all of our kiosks. So we have to be very picky about the roasts and how we build that recipe within that espresso machine."
Techno Café's Rock Hill location uses beans roasted by Rock Hill Coffee Roasters. As for the recipe, Keith Ingalls described Techno Café coffee as having a quality taste without too much milk or being overpowered by sweeteners.
Drawn in by the novelty of the robaristas, customers consistently tell the Ingalls they're pleasantly surprised by the quality of the coffee.
"When you really think about the process and see it, the robot's not doing anything other than moving the cup," Keith Ingalls said.
Looking through the glass as the drink is made is a reminder that there's a science to coffee involving specific ingredients and precise measurements.
The automation ensures customer orders will be made the same every time, removing the factor of uncertainty. If they like the cup of coffee they had the first time at Techno Café, they can rest assured it'll be the same the next time.
Keith Ingalls believes consistency is critical to the business's success. Curiosity brings customers through the doors, but it's consistency that makes them regulars.