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Taking care of your Loved One Is What We Do BEST!

It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always.

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Home Care In Lancaster, SC

Home Care Lancaster, SC

They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.

However, as seniors grow older, completing daily tasks like showering and enjoying activities such as visiting President James K. Polk State Historic Site in Lancaster, SC gets harder without someone by their side. Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.

Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Lancaster, SC is a safe, effective way to give your loved ones the care they need when they need it the most.

 In-Home Care Lancaster, SC

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The Always Best Care Difference

Since 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.

Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.

The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.

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TESTIMONIALS

“HUGE Thank You to Phil and the staff at Always Best Care especially Shelby! They have helped tremendously with my parents transition into living with Alzheimers. I worry much less about my dad's wellbeing on a daily basis and love the way Shelby treats him with compassion and unyielding consistency.”

Jennifer M.
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“I am a current client of this provider They did not ask a lot about what my mothers interests are and some other agencies try to match interests and personalities My mom enjoys the caregiver's company; she is consistent and on time.”

Lisa R.
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“They’re a good company to work for. The bosses view you as a human being and treat you as such”

Ramona Q.
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“I am a current client of this provider The caregiver is reliable. Some of the caregivers are fairly new, and I have to help them get acclimated.”

James L.
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TESTIMONIALS

“I am a past client of this provider They were very responsive to my needs when I needed a caregiver at all hours. All the way up to the owner, Phil. I would say their coordinator and scheduler, Paula, was outstanding.”

Scott K.
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“I am a current client of this provider I like that Always Best Care has been prompt, and they are very professional. They have helped the most with giving us qualified caregivers, and they have made things easier for me.”

Camelita H.
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“I am a current client of this provider They are just easy to work with. The agency is very helpful.”

karen L.
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“I am a current client of this provider The agency is always there. The services help me with anything I need.”

Robert '.
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“I am a past client of this provider They have been very good and flexible with the schedule. Pretty much with everything, they were always taking care of everything that was required.”

John R.
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TESTIMONIALS

“I am a current client of this provider I would recommend it because the staffing department and I get along well. We have depended on them to do the things that he cannot himself. It allows me to keep the housework up and go to church.”

Lana B.
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“I am a past client of this provider The staff they sent was amazing and responsive, the set-up was very good. They're available when people are needed.”

Tim M.
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“I am a current client of this provider The current caregiver is outstanding, as my dad has. The care they provide gives me time to do other things. My dad has been able to have someone sit with him and help with his ADL.”

Eric W.
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TESTIMONIALS

“I am a current client of this provider They have given me a caregiver that works for me and has stayed with me for a long time. I like the professionalism of the representative and the service provided. They are willing to do anything I need help with. They are very helpful.”

Nancy B.
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TESTIMONIALS

“I am a current client of this provider I can completely trust the caregivers and that says a lot to me. I have been with my mother all the times except when I leave her with the caregivers, and I'm able to get things done and complete other responsibilities.”

Betsy W.
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TESTIMONIALS

“I am a current client of this provider The caregivers are very empathetic and knowledgeable about what needs to be done. I was limited in my ability to assist my wife, so they are here to help her get dressed and bathe.”

John D.
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TESTIMONIALS

“I am a past client of this provider They make life easier because I didn't worry. I knew what he was getting and it freed me up to get some rest. I observed some of the caregivers on the job and saw the kind of care they were giving.”

Susan P.
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TESTIMONIALS

“I am a current client of this provider She helps around the house. I get good care. I like my caregiver; she is wonderful.”

Jimmy P.
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“I am a current client of this provider I like the attention to detail. I just like the level of care that we've gotten and the friendliness.”

Tom S.
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“I am a current client of this provider We have a great caregiver. Joe is wonderful. I like that the caregiver gives me a break.”

Diane C.
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“I am a current client of this provider We really needed it, and it improved our lives. They have provided exceptional care for myself and my wife.”

Paul B.
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TESTIMONIALS

“I am a current client of this provider The caregivers provide care well. The agency is dependable.”

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TESTIMONIALS

“I am a current client of this provider The caregivers come by 1 or 2 times over 3 months, making sure I am being taken care of. The agency has quality people at Always Best Care of Rock Hill.”

Delmer ".
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TESTIMONIALS

“I am a past client of this provider The caregivers are always on time, and they always care for your needs. The caregivers take care of your needs.”

Marvin G.
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TESTIMONIALS

“I am a current client of this provider The caregivers are just there to help me out when I need them. The agency works with you and we love the person that takes care of my mom.”

Lynn K.
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TESTIMONIALS

“I am a current client of this provider My grandfather needs someone there with him, so it's good that someone is there for him The agency is very responsive.”

Sheila O.

What is Non-Medical Senior Care in Lancaster, SC?

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Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.

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When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.

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The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.

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At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.

 Senior Care Lancaster, SC

Types of Elderly Care in Lancaster, SC

To give our senior clients the best care possible, we offer a full spectrum of in-home care services:

Personal Care

Personal Care Services

If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.

Common personal care services include assistance with:

  • Eating
  • Mobility Issues
  • Incontinence
  • Bathing
  • Dressing
  • Grooming

Respite Care Lancaster, SC
Home Helper

Home Helper Services

Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.

Common home helper care services include assistance with:

  • Medication Reminders
  • Meal Preparation
  • Pet Care
  • Prescription Refills
  • Morning Wake-Up
  • Walking
  • Reading
 Caregivers Lancaster, SC
Companionship Services

Companionship Services

Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors. That way, older adults can enjoy their favorite local activities, such as visiting Bear Creek Park in Lancaster, SC with friends while also receiving the care they need daily or weekly.

Common companionship services include:

  • Grocery Shopping
  • Transportation to Appointments
  • Nutritional Assistance
  • Conversation
  • Planning Outings
  • Completing Errands
  • Transportation to Community
  • Events and Social Outings
Home Care Lancaster, SC
Respite Care

Respite Care Services

According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. So, if you've always wanted to eat at the local The Belvedere Inn or visit Robert Mills House and Gardens, don't feel bad. Doing so is great for both you and your loved one.

At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.

If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.

 In-Home Care Lancaster, SC

Benefits of Home Care in Lancaster, SC

Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:

Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.

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Aging in Place: The Preferred Choice for Most Seniors

While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.

In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.

Here are just a few of the reasons why older men and women prefer to age at home:

How much does a senior's home truly mean to them?

A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.

With the help of elderly care in Lancaster, SC, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.

Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.

Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.

For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.

More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.

In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.

With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.

 Elderly Care Lancaster, SC

Affordable Care

In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.

Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.

At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.

In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:

If your loved one qualifies, Medicaid may help reduce in-home care costs. Review your SC's Medicaid program laws and benefits, and make sure your senior's financial and medical needs meet Medicaid eligibility requirements.
Attendance and aid benefits through military service can cover a portion of the costs associated with in-home care for veterans and their spouses.
Many senior care services like in-home care are included in long-term care insurance options. Research different long-term care solutions to find a plan that provides coverage for senior care.
Home care can be included as part of a senior's private insurance plan. Read over your loved one's insurance policy carefully or speak with their insurance provider to determine if in-home care is covered.
Depending on the life insurance plan, you may be able to apply your policy toward long-term care. You may be able to use long-term-care coverage to help pay for in-home elderly care.
 Senior Care Lancaster, SC

Compassionate Care. Trusted Caregivers.

When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.

Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.

At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Lancaster, SC understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.

Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.

Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.

Assisted Living Referral Services

While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.

Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.


Respite Care Lancaster, SC

At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.

Other services offered within assisted living communities can include some or all of the following:

  • Housekeeping
  • Laundry
  • Recreational Activities
  • Social Outings
  • Emergency Medical Response
  • Medication Monitoring
  • Family Visitation
  • Personal Care
 Caregivers Lancaster, SC

At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.

Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.

Some of the most popular assisted living communities to consider in our area include the following:

  • Red Rose Manor
  • Mennonite Home
  • Woodcrest Villa
  • Evergreen Estates Retirement Community
  • The Long Home
  • Providence Place Senior Living of Lancaster
Home Care Lancaster, SC

For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.

 In-Home Care Lancaster, SC

Taking the First Step with Always Best Care

The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:

A discussion of your needs and how our trained caregivers can offer assistance in the most effective way

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A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive

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Discuss payment options and help coordinate billing with your insurance provider

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Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.

If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.

At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Lancaster, SC 24-hours a day or only need a respite for a couple of hours, we are here to serve you.

When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.

 Elderly Care Lancaster, SC

Latest News in Lancaster, SC

Smithsonian Native American exhibit to make South Carolina debut at USC Lancaster

LANCASTER, S.C. (WIS) - A traveling Smithsonian exhibit exploring the role of American Indians in U.S. history, popular culture and national identity will make its South Carolina debut at USC Lancaster’s Native American Studies Center on Saturday, Aug. 22, and Admission is free.Developed by the Smithsonian’s National Museum of the American Indian and adapted for travel by Museum on Main Street, “Americans” will tour six South Carolina communities from August 2026 through June 2027. The tour is made possible in ...

LANCASTER, S.C. (WIS) - A traveling Smithsonian exhibit exploring the role of American Indians in U.S. history, popular culture and national identity will make its South Carolina debut at USC Lancaster’s Native American Studies Center on Saturday, Aug. 22, and Admission is free.

Developed by the Smithsonian’s National Museum of the American Indian and adapted for travel by Museum on Main Street, “Americans” will tour six South Carolina communities from August 2026 through June 2027. The tour is made possible in South Carolina by South Carolina Humanities.

About the exhibit

Based on a major exhibition at the Smithsonian’s National Museum of the American Indian in Washington, D.C., “Americans” highlights the ways American Indians have been part of the nation’s identity since before the country began. Through photographs, hands-on interactives, objects and videos, the exhibition examines three stories central to American national consciousness and popular culture.

The first focuses on Pocahontas, the young Powhatan woman who played a key role in saving the colony of Jamestown. The second explores the Indian Removal Act of 1830, signed by President Andrew Jackson, which transformed the country and generated catastrophe for Native Americans. The third examines the Battle of Little Bighorn, also known as Custer’s Last Stand, and how the event has been remembered and represented over the years.

The exhibition title is a play on words, nodding to the name originally given to the country’s Indigenous inhabitants by Europeans.

Opening day events

Special events are planned in conjunction with the exhibit’s opening on Saturday, Aug. 22. From 10 a.m. to 4 p.m., a vendor market will feature:

At 11 a.m., USC Lancaster Assistant Professor of History Dr. Evan Nooe will present “The Trail of Tears & Indian Removal in U.S. History,” exploring the motivations, resistance and legacy of Indian Removals in early U.S. history. The lecture will be held in person and virtually.

For more information about the exhibit or upcoming programs, visit nativeamericanstudies.org or call (803) 313-7172.

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Traveling Smithsonian exhibit makes first SC stop at USC Lancaster’s Native American Studies Center

LANCASTER — A traveling Smithsonian exhibit exploring how deeply intertwined American Indians are in the history, popular culture and identity of the United States is making its South Carolina debut in Lancaster.The “Americans” exhibit was developed by the Smithsonian’s National Museum of the American Indian and adapted for travel by Museum on Main Street.It opens at USC Lancaster’s Native American Studies Center, located at 119 S. Main St., on Aug. 22 and will remain in Lancaster through Oct. 3 be...

LANCASTER — A traveling Smithsonian exhibit exploring how deeply intertwined American Indians are in the history, popular culture and identity of the United States is making its South Carolina debut in Lancaster.

The “Americans” exhibit was developed by the Smithsonian’s National Museum of the American Indian and adapted for travel by Museum on Main Street.

It opens at USC Lancaster’s Native American Studies Center, located at 119 S. Main St., on Aug. 22 and will remain in Lancaster through Oct. 3 before traveling to five other S.C. communities through June 2027 as part of a tour sponsored by South Carolina Humanities.

The exhibit also will stop at the Marlboro County Museum in Bennettsville, the Laurens County Museum, the Allendale County Historical Society, the Black Creek Arts Council in Hartsville and the Edisto Island Museum.

Based on a major exhibition in Washington, D.C., the “Americans” exhibit highlights the ways in which American Indians have been part of the nation’s identity since before the country began.

Images of American Indians are everywhere, from imagery on commercial products and professional and high school sports mascots, to classic Westerns and episodes of “Seinfeld” and “South Park.”

Indian names are everywhere, too, from state, city and street names to the Tomahawk missile. Beyond the images and names are familiar historical events and stories that have become part of everyday conversation.

Through photographs, hands-on interactives, objects and videos, the exhibition offers a new way of understanding a country forever fascinated, conflicted and shaped by its relationship with native peoples.

The exhibition examines three specific stories that are part of American national consciousness and popular culture, exploring how those events have been remembered and represented throughout the years.

The first is devoted to Pocahontas, the young Powhatan woman who played a key role in saving the colony of Jamestown, Virginia.

Another story explores the Indian Removal Act of 1830. Signed by President Andrew Jackson, the act envisioned a United States without Indians. One of the boldest and most far-reaching laws in American history, removal transformed the country, generating great wealth for the nation and catastrophe for Native Americans.

The third looks at the complicated story of the Battle of Little Bighorn, also known as Custer’s Last Stand.

The exhibition’s title, “Americans,” is a play on words and nods to the name originally given to this country’s Indigenous inhabitants by Europeans. It is meant not only as a reminder of the primacy of American Indians in the territory known as the United States but also of the tangled relationship between indigenous people and the people now called Americans.

Special events are planned in conjunction with “Americans.”

From 10 a.m.-4 p.m. Aug. 22, a vendor market will feature homemade honey and jams by Bridgett Addy (Black River Tribe of Winyah-Dawhee), salves and jewelry by Stephanie Peak (Tuscarora Indians of Kahtenuaka Territories), copper jewelry by Steve Peak (Tuscarora Indians of Kahtenuaka Territories) and pottery by Joshua Shumak (Wassamasaw Tribe of Varnertown Indians).

At 11 a.m., USC Lancaster history professor Evan Nooe will present “The Trail of Tears & Indian Removal in U.S. History,” exploring the motivations, resistance and legacy of the many Indian Removals taking place in early U.S. history. The lecture will take place in person and virtually.

Family files complaint against Lancaster day care claiming negligence after toddler injured twice

LANCASTER, S.C. (WBTV) - A South Carolina family filed a complaint against a day care in Lancaster County alleging negligence after their toddler was allegedly injured under their care twice, according to court documents.In a complaint filed on Friday, July 31, Andrew and Payton Ellis claimed that Buford Child Development Center failed to properly supervise their 2-year-old child, identified only as W.E., and provide the child with adequate care.The complaint alleged on April 22, a daycare worker identified as Debbie Garrison, ...

LANCASTER, S.C. (WBTV) - A South Carolina family filed a complaint against a day care in Lancaster County alleging negligence after their toddler was allegedly injured under their care twice, according to court documents.

In a complaint filed on Friday, July 31, Andrew and Payton Ellis claimed that Buford Child Development Center failed to properly supervise their 2-year-old child, identified only as W.E., and provide the child with adequate care.

The complaint alleged on April 22, a daycare worker identified as Debbie Garrison, was left alone with six children, including the child that was allegedly injured.

According to their website, Buford Child Development Center advertises they have “ultra clean & safe spaces for peace of mind.”

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The complaint said that the Ellis family relied upon the day care to provide supervision, a safe environment with adequately trained staff.

Court documents said that Buford Child Development Center “touted its safety protocols further such as security cameras monitoring and lowered child-to-teacher ratios.” The room that the child was allegedly injured in was visible at all times by camera.

The complaint said that on April 22, the child allegedly sustained a complete fracture of the femur under the care of Buford Child Development Center.

The child allegedly “slipped and fell” inside a classroom and the mother Payton Ellis was not notified for more than thirty minutes after the reported injury, according to court documents.

Court documents claimed that when arriving at the day care the child was sitting in rocking chair alone and was crying and sobbing.

The child was taken to a hospital in Lancaster where he underwent surgery on the femur, the complaint said.

According to court documents, the Ellis family spent more than $70,000 on medical expenses.

The complaint alleged that the owner of Buford Child Development Center, John Ryan Whitaker, allegedly refused to provide security footage of the alleged incident. The complaint alleged that Whitaker was unable to remove or blur other people from the video.

Court documents said that the Ellis family had to wait for more than two months for the South Carolina Department of Social Services to investigate.

In the video obtained by WBTV, a child can be seen walking towards a small table when he appears to slip on the floor. The child appears to take a hard fall to the ground and can be seen crying in pain.

In another video it appears that a daycare worker is walking towards the table and the child was still on the ground. The daycare worker can be seen picking up something off the table and seemingly ignoring the child on the ground.

The complaint said that the child remained on the floor for approximately 14 minutes before anyone aided the child. Court documents said that the child appeared to be in Garrison’s line of sight.

Court documents alleged that Garrison “repeatedly turn a blind eye to the minor child while actively moving around the room in close proximity to the minor child.”

The complaint also alleged that Garrison was seen grabbing another child by the arm and hitting the child.

According to court documents, back on January 22, three months before the child fractured his femur the child allegedly fractured his ankle while at the day care.

The complaint said that the child fell while he was walking with only socks on. The Ellis family was not made of aware of the injury until pick up time after the child was allegedly crying for several hours.

According to court documents, no one had information on how the child may gotten injured. The video that the family was able to see allegedly showed the child wearing only socks.

The family allegedly voiced concerns to the director of the day care, Tammy Hildreath, and other employees over the supervision and asked the day care to implement safety measures including keeping shoes on, court documents said.

The complaint alleged that Whitaker, Hildreath, Garrison and the daycare employees failed to make any corrective action to prevent an injury from happening again.

The family is seeking compensation in an amount to determined by a jury.

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