WAUKEE, Iowa —
Monarca Paletas is known for being the sweet part of someone's day.
"Every day people walking in, people on first dates, you got people celebrating something," Monarca Paletas co-owner Jose Jacome said.
But what happened on Monday, March 31 wasn't on the menu.
"I had a gut feeling that something was wrong," Jacome said.
A 16-year-old employee answered the business' phone. The caller claimed to be a business partner and said they urgently needed money for the business. Jacome said the scammer kept the employee on the phone by being nice and by seeming to know a lot about the business. It wasn't until a customer alerted their Clive location that the employee wasn't being attentive at the Waukee location that alarm bells went up the Monarca Paletas chain of command, and Jacome, who was off-site, pulled up the security footage to see what was going on.
"I saw the employee pacing back and forth and, you know, kind of a worried look on his face," Jacome said.
What the employee didn't know at the time is that there are only two people who own the family-owned business. Both locations Waukee and Clive are owned by Jacome and his wife Fatima Esparza. So this was a scam.
"They're very bold," Jacome said. "They're very bold."
Jacome tried calling the employee, but the teen wasn't answering, presumably because they were still on the phone with the scammer. Through the security camera, Jacome watched as the situation escalated.
"And then all of a sudden, I saw that he kind of just walked out of the store to leave," Jacome said. "Which prompted me to really, really worry."
The employee panicked for his bosses and, really wanting to help, was about to take out his own money when Jose finally got a hold of him.
"'Hey, do you guys still need the money? Is everything OK?'" Jacome said the employee said to him. "I said, 'Well, wait, you know, what are you doing for bitcoin ATM?'"
Thankfully, no money was handed over to the scammer. Jacome said the employee involved has their full support and this incident has brought their already close work family even closer.
"Too much communication is never bad," Jacome said. "So inform yourselves about these types of scams. Find resources and have conversations."
They're serving up their story as a cautionary tale in the hopes this doesn't happen to another employee or business in our community.
"People here are just fantastic. The community is great. Celebrating our wins, and supporting us on our bad days. Every business owner has a bad day. We're very fortunate the community has rallied behind us," Jacome said.
While this was a targeted attack, it's a reminder to have a healthy amount of skepticism with any phone call or message you receive. If you think you suspect a call is a scam, authorities tell you to hang up right away and do not give out any personal information.
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