24/7 Virtual Care Agent – Always Best Care of Thousand Oaks

In order to provide the best care, [Always Best Care of Thousand Oaks] (“Tom Herring “we,” “us,” or “our”) uses Sensi.AI’s hybrid care solution in order to monitor the health and safety of patients (the “Sensi Device”). The Sensi Device comprises a sensor array that is installed in a patient’s residence and enables the collection of audio data. The audio data is then analyzed by Sensi.AI on our behalf, us, and our representatives (“Caregivers”) to make data-driven decisions regarding patient health and safety and to assist in patient diagnosis and treatment.

This Sensi Privacy Disclosure is focused on how we, through the Sensi Device, collect, use, and disclose Personal Information (defined below).

For information related to how we collect, use, and disclose protected health information (“PHI”), including PHI collected through the Sensi Device, please review our HIPAA Notice of Privacy Practices.

For information related to how we collect, use, or disclose Personal Information that is not PHI, please review our Privacy Notice in connection with this Notice. For information regarding how Sensi.AI collects and uses Personal Information that is not PHI, please refer to Sensi.AI’s Privacy Notice.

If you have any questions regarding our privacy practices and the information provided in this Sensi Privacy Disclosure, please contact us by using the contact information in our Privacy Notice.

1.Personal Information We Collect via Sensi.AI

The Sensi Device may collect a range of Personal Information. “Personal Information” means information that uniquely identifies, relates to, describes, or is reasonably capable of being associated with or linked to a person including patients, Caregivers, and other visitors to a patient’s residence where the Sensi Device is installed.

The types of Personal Information the Sensi Device collects may include:

• Usage, Login Credentials, and Device Information – This Personal Information includes credentials for logging in such as email address and password; connectivity, technical and aggregated usage data, such as IP addresses and approximate geolocation based upon such IP addresses; and device data like device ID, operating system, browser version, activity logs, and the cookies and pixels installed or utilized on the Sensi Device.

• Audio Data – When using the Sensi Device, it will record raw audio data from the surrounding environment. Please note that if you are a Caregiver, your Personal Information may be incidentally collected when you are physically located near the Sensi Device.

• Insights from Audio Data – The Sensi Device uses the analyzed data to provide insights to us, Caregivers, and Sensi.AI in order to make determinations regarding your health and safety.

2.How We Use Personal Information Collected by Sensi.AI

• To provide patient care, such as analyzing and diagnosing a patient’s condition so Caregivers can optimize a treatment plan.

• To provide and personalize the Sensi Device, such as enabling you to register and utilize the Sensi Device, to provide you with technical and professional assistance with regard to the functionality of the Sensi Device, and to send relevant audio data to us and Caregivers in order to make decisions related to your health and safety.

• For internal research and development, such as testing and verifying the quality of the Sensi Device, improving the quality of the Sensi Device, and creating new services associated with the Sensi Device.

• For communicating with you, such as responding to your questions and comments.

• For legal, security, or safety reasons, such as protecting individuals’ safety, property, or rights; complying with legal requirements; enforcing terms, conditions, and policies associated with the Sensi Device; detecting, preventing, and responding to security incidents; and protecting against malicious, deceptive, fraudulent, or illegal activity.

3.How We Disclose Personal Information Collected Through Sensi.AI

• Medical Emergencies – We may disclose Personal Information to third party health care providers in connection with an identified patient medical or safety emergency.

• Legal Obligation or Safety Reasons – We may disclose Personal Information to a third party when we have a good faith belief that such disclosure of Personal Information is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of any use of the Sensi Device, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of certain individuals and the public against harm.

• Merger or Change of Control – We may disclose Personal Information to third parties as necessary if we are involved in a merger, acquisition, or any other transaction involving a change of control in its business, including but not limited to, a bankruptcy or similar proceeding. Where legally required, we will give you prior notice prior to such disclosure.

4. Cookies and Other Tracking Technologies

Sensi.AI uses cookies and other technologies to identify how individuals use the Sensi Device. This information may be used to help Sensi.AI improve and enhance the Sensi Device experience. In addition, cookies are used for adjusting the Sensi Device to personal preferences of users.

5. How Long We Keep Your Personal Information Collected Via Sensi.AI

Generally, we do not retain information longer than necessary to provide the services associated with the Sensi Device. Once the need for processing Personal Information ceases, Sensi.AI may anonymize or deidentify such Personal Information for its own internal purposes.