Black Mountain Fire Chief John Coffey has seen disasters before. It comes with the job.
But he said Tropical Storm Helene “by far has been the hardest thing” he has had to do in his career.
“It’s just different,” Coffey said. “Maybe it hits hard because we live here. The places I deployed to wasn’t my home, so I didn’t really absorb it as much, but when there’s people you know or places you’ve been that no longer exist, it hits a little different.”
Swannanoa Fire Chief Anthony Penland has never seen anything like Helene, either. He said the closest thing he has seen was the flooding of 2004 when Hurricanes Frances and Ivan hit Western North Carolina in a short period of time.
Penland said that during the 2004 flooding, the water hit the bottom of the bridge connecting U.S. 70 to Old U.S. 70. During Helene, the water was over the roofs of buildings.
In the days leading up to the Sept. 27 storm, Coffey and Penland said they directed their departments in warning people who lived in areas most prone to flooding.
In Black Mountain, this meant going to door-to-door with people living along Flat Creek, along North Fork Road and down to Tanglewood. Penland said he sent his team around Swannanoa, up and down U.S. 70 and Old U.S. 70 and Franklin Road. He said he went to the KOA Campground himself.
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Both chiefs said their teams went to tell those in these areas to evacuate because flooding was likely.
Still, with the preparation and knowledge of what occurred in 2004, Coffey said everyone in Helene’s affected area was “outmatched.”
“We were outmatched,” Coffey said. “The whole county, the whole state, everyone anywhere along this storm that was affected. No one was anticipating landslides, no one was anticipating the amount of damage we sustained.”
Coffey said a big challenge was getting over a hurdle after the storm took out all communication.
“Unfortunately at one point when the hurricane actually hit, we lost all communication,” Coffey said. “Both radio and phone. We lost power. It literally threw us back over 150 years.”
In response, Coffey said the Black Mountain Fire Department was forced to hand deliver messages and operated like that until communications were restored.
Despite this lack of communication, the departments continued to respond to calls. Coffey said the Black Mountain Fire Department brought 450 people to safety.
In Swannanoa, Penland said the department responded to 165 dispatch calls, but this does not include people calling into the fire station directly or walking up for help. Coffey said the Black Mountain Fire Department operated in a similar way, following leads as they came in.
At one point, both fire departments were asked to evacuate. Penland said the Swannanoa Fire Department drove around Swannanoa, moving several times, looking for higher ground.
“Our last truck actually had to drive through the floodwaters to get to safety,” Penland said.
On their way back to the station, the department rescued 25 people from the Swannanoa Ingles where Penland said there was more than 5 feet of water in the parking lot.
Before the storm hit, Coffey said a task force was established in Black Mountain consisting of the fire, police and public works departments. A command center was established that would be the headquarters of response in Black Mountain in the weeks following Helene.
Coffey said he even pulled in retired firefighters still living in Black Mountain to help in the command center. Other Black Mountain residents volunteered their services to the town during the aftermath of the storm.
Penland and Coffey said they would change very little about their departments' responses to Helene, looking back now more than three months after the storm hit Western North Carolina.
“Our focus was always on the community,” Penland said. “Even while we were out waiting out the storm in a parking lot, our focus was on the community.”
Coffey said he wants the public to know that he and the rest of the department always had the interests of the community in mind.
“The one thing I would want them to know is we were determined not to let them down,” Coffey said. “We were determined not to fail.”
More:Bridge in Swannanoa on US 70 reopens after being damaged Tropical Storm Helene
Karrigan Monk is the Swannanoa Valley communities reporter for Black Mountain News, part of the USA TODAY Network. Reach her at [email protected].