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Taking care of your Loved One Is What We Do BEST!

It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always

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Home Care In Leicester, NC

Home Care Leicester, NC

They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.

However, as seniors grow older, completing daily tasks like showering and enjoying activities such as visiting the historic The Clock Tower gets harder without someone by their side. Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.

Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Leicester, NC is a safe, effective way to give your loved ones the care they need when they need it the most.

 In-Home Care Leicester, NC

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The Always Best Care Difference

Since 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.

Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.

The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.

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TESTIMONIALS

“All their caregivers are nice, show up, rarely late, and very helpful and kind. They are reliable, and the caregivers are sweet and attentive.”

Nancy G.
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TESTIMONIALS

“My husband has dementia. They have helped me continue to work and feel comfortable in knowing my husband is safe with excellent care. The office listens, really hears and is helpful to support and meet needs. Our caregiver, Chip, has become family. He was very personable, attentive to needs, brings extra in music, stories, making sure to pay attention to the patient and give accordingly. He is always kind and gracious. We are blessed to have them.”

Carolyn S.
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TESTIMONIALS

“Very great place to work! The staff is very supportive!”

Ashley S.
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TESTIMONIALS

“This place is absolutely amazing to work for!! The office team is so welcoming and helpful anytime I call or come in, and my clients are wonderful! It’s more like helping a friend all day instead of working like clockwork!”

Jodi R.
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TESTIMONIALS

“They do what I ask them to do which makes my life easier. They are always on time and they always finish the job during the day.”

Randall P.
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TESTIMONIALS

“The most caring compassionate place i have ever been to”

Tiffany B.
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TESTIMONIALS

“Outstanding care and compassion for both clients and employees”

Jessica
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TESTIMONIALS

“They really appreciate to have their employees there . And that makes me feel happy just being in there in their organization .. my google is under Stephanie young but my last name is now Duarte . Young was my married name , I’m divorced now”

Stephanie Y.
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TESTIMONIALS

“I went for my interview there a week ago and the staff were so nice and welcoming. I’m excited to join the team and see the great things they have in store.”

Kandice S.
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TESTIMONIALS

“I am a current client of this provider It could just be his cooperation or lack thereof. It is regarding his cooperation regarding the service. He tends to not wake the caregiver for assistance during the night time. I would give specific names of individuals in this organization that I would request over others.”

Barbara D.
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TESTIMONIALS

“I am a current client of this provider They do what I ask them to do which makes my life easier. They are always on time and they always finish the job during the day.”

Randall P.
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TESTIMONIALS

“I am Kathryn Merrell and for the past several months I have been under the care of ABC Senior Services. I have had the privilege of enjoying the care of Lois C. She is the best advertisement for your agency. When I am asked, which happens frequently, about my experience with ABC, I refer to Lois as being your prime example of the type of care they can expect from you. She goes beyond just basic care and does all she can to help remedy any problem we have. I love that I can trust her and feel safe having her share my home with me. She is very professional yet very "down home", a rare combination. You should be very thankful she is on your "team"! Because of her, I have no problem recommending your company to all who ask.”

Kathryn M.
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TESTIMONIALS

“I am a current client of this provider She does whatever is needed without being asked. I have had a couple of very good people, one of which I have now. When I was getting going with them, I had a couple of people I would never like to have again, but that has all been ironed out.”

Joanne G.
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TESTIMONIALS

“I am a current client of this provider Just being here and making meals is great. But they could be more proactive. They need to be better at communicating.”

Joe W.
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TESTIMONIALS

“As a caregiver I am so pleased with the care for the clients. I've never worked for a company that was so dedicated to clients and caregivers. Everyone is always happy, clients and staff. I am blessed to work here.”

Lisa C.
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TESTIMONIALS

“I would recommend them because they provide good services. I've been down on my health, so it's been a blessing to have them taking care of him for me. I appreciate that the caregivers are friendly.”

Roger M.
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TESTIMONIALS

“They're very prompt about coming when they're supposed to and they do what we need them to do. They've helped the most just by being here.”

Bob N.
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TESTIMONIALS

“I am a current client of this provider They've helped the most just by being here, and doing what they're supposed to. They're very prompt about coming when they're supposed to and they do what we need them to do.”

Bob N.
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TESTIMONIALS

“I have honestly never met a group of people who care as much as the Always Best Care team. I have watched the staff there change lives for the better, not only for clients but each other as well. It is a pleasure to be a part of this team, nothing compares to it!!”

Jennifer H.
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TESTIMONIALS

“We were blown away and continue to be by the quality of service and care that the team of ALWAYS BEST CARE provides our family. My parents were moving from out of state and were in immediate need of in-home care. Melisa was wonderful! She was able to help us line up the intake paperwork, clinical assessment and a caregiver within 24 hours of my parents’ arrival in to their new home. Millie and Bethany are tremendous support as their clinical nurse team with a very thorough assessment of both parents. Mary is their care coordinator and was very helpful with finding the perfect caregivers and coordinate the right schedule for my parents . Melisa, Nicole, Jennifer and Janet are also a tremendous asset as they handle and place the caregivers! Jim Smeaton, their owner should be proud of his company! We highly recommend them!”

Katherine K.
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TESTIMONIALS

“ABC in Fletcher has an amazing team, and they made a huge difference for myself and my mother. We had them as in-home caregivers for 10 months. They are responsible, flexible and just a solid group with whom to work. I could reach them by phone immediately almost every time I needed to contact them. They handled billing and insurance claims and kept the caregiver plans absolutely up-to-date. As well as the regular RN visits. Jan, Mary and Melissa rock in addition to our caregivers. My only reason for not giving five stars has to do with the systemic challenge of finding enough caregivers. And in our case, caregivers who are proficient with Parkinson’s patients.”

Jennie G.
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TESTIMONIALS

“After Many years of retirement from critical care nursing I have found the perfect employment enabling me to to care for others. Working with the staff at Always Best Care has been such a blessing and I love my clients that I work with.”

Kathryn W.

What is Non-Medical Senior Care in Leicester, NC?

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Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.

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When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.

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The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.

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At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.

 Senior Care Leicester, NC

Types of Elderly Care in Leicester, NC

To give our senior clients the best care possible, we offer a full spectrum of in-home care services:

Personal Care

Personal Care Services

If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.

Common personal care services include assistance with:

  • Eating
  • Mobility Issues
  • Incontinence
  • Bathing
  • Dressing
  • Grooming

Respite Care Leicester, NC
Home Helper

Home Helper Services

Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.

Common home helper care services include assistance with:

  • Medication Reminders
  • Meal Preparation
  • Pet Care
  • Prescription Refills
  • Morning Wake-Up
  • Walking
  • Reading
 Caregivers Leicester, NC
Companionship Services

Companionship Services

Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors. That way, older adults can enjoy their favorite local activities, such as visiting Abbey Park with friends while also receiving the care they need daily or weekly.

Common companionship services include:

  • Grocery Shopping
  • Transportation to Appointments
  • Nutritional Assistance
  • Conversation
  • Planning Outings
  • Completing Errands
  • Transportation to Community
  • Events and Social Outings
Home Care Leicester, NC
Respite Care

Respite Care Services

According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. So, if you've always wanted to eat at the local Bistrot Pierre - Leicester or visit Leicester Castle, don't feel bad. Doing so is great for both you and your loved one.

At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.

If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.

 In-Home Care Leicester, NC

Benefits of Home Care in Leicester, NC

Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:

Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.

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Aging in Place: The Preferred Choice for Most Seniors

While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.

In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.

Here are just a few of the reasons why older men and women prefer to age at home:

How much does a senior's home truly mean to them?

A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.

With the help of elderly care in Leicester, NC, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.

Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.

Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.

For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.

More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.

In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.

With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.

 Elderly Care Leicester, NC

Affordable Care

In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.

Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.

At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.

In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:

If your loved one qualifies, Medicaid may help reduce in-home care costs. Review your NC's Medicaid program laws and benefits, and make sure your senior's financial and medical needs meet Medicaid eligibility requirements.
Attendance and aid benefits through military service can cover a portion of the costs associated with in-home care for veterans and their spouses.
Many senior care services like in-home care are included in long-term care insurance options. Research different long-term care solutions to find a plan that provides coverage for senior care.
Home care can be included as part of a senior's private insurance plan. Read over your loved one's insurance policy carefully or speak with their insurance provider to determine if in-home care is covered.
Depending on the life insurance plan, you may be able to apply your policy toward long-term care. You may be able to use long-term-care coverage to help pay for in-home elderly care.
 Senior Care Leicester, NC

Compassionate Care. Trusted Caregivers.

When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.

Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.

At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Leicester, NC understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.

Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.

Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.

Assisted Living Referral Services

While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.

Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.


Respite Care Leicester, NC

At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.

Other services offered within assisted living communities can include some or all of the following:

  • Housekeeping
  • Laundry
  • Recreational Activities
  • Social Outings
  • Emergency Medical Response
  • Medication Monitoring
  • Family Visitation
  • Personal Care
 Caregivers Leicester, NC

At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.

Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.

Some of the most popular assisted living communities to consider in our area include the following:

  • Graysford Hall Care Home
  • Sanders Senior Living
  • Somerville - Independent Senior Living
  • Everdale Grange Residential & Nursing Care Home
  • Aspen Supported Care
  • Alston House Care Home
Home Care Leicester, NC

For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.

 In-Home Care Leicester, NC

Taking the First Step with Always Best Care

The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:

A discussion of your needs and how our trained caregivers can offer assistance in the most effective way

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A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive

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Discuss payment options and help coordinate billing with your insurance provider

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Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.

If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.

At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Leicester, NC 24-hours a day or only need a respite for a couple of hours, we are here to serve you.

When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.

 Elderly Care Leicester, NC

Latest News in Leicester, NC

Milking camels for the next super food

Asheville (N.C.) Citizen-TimesASHEVILLE, N.C. — Against the backdrop of the Newfound Mountains, Frank King is looking for the next super food on his farm north of Asheville, N.C.His herd of 300 majestic bison graze the rolling pastures — for their leaner, healthier meat. But Leicester, N.C., is more than where the buffalo roam.The...

Asheville (N.C.) Citizen-Times

ASHEVILLE, N.C. — Against the backdrop of the Newfound Mountains, Frank King is looking for the next super food on his farm north of Asheville, N.C.

His herd of 300 majestic bison graze the rolling pastures — for their leaner, healthier meat. But Leicester, N.C., is more than where the buffalo roam.

The farm also is home to a herd of 23 camels — humped dromedary camels, familiar in tour shots of the Egyptian pyramids, and double-humped hairy Bactrians, native to Asia and comfortable in mountain cold. "Those are the animals that built the Great Wall of China," King said.

Now King hopes to build a new business on the camel's milk. Long a staple food in the Middle East, camel milk could provide nutrition and dietary supplements and sell at prices starting at $18 a pint in this country.

We are largely what we eat, King argues. "Epigenetics suggest that we can actually change our genes by how we live. Right now in modern society, we are like polar bears released into a Death Valley environment. When people connect with nature, they feel better, and wild is better."

Camels are some of the most adaptive animals on the planet, able to endure blazing hot Saharan deserts and bitterly cold Mongolian steppes. Consuming their milk could provide health benefits. Some Amish parents, for example, believe that camel milk can help their children with autism and attention deficient disorders, King said. The Amish have started their own camel dairies in this country.

"The milk is tasty. The dromedaries' milk has a slightly salted taste and creamier. The Bactrians' is less salty," King said. King and his family are drinking about four doses a day for better health.

Healing foods

King has always been interested in health. He trained as a chiropractor and naturopathic doctor in Atlanta. In 1989, he opened his King Bio plant in Leicester, creating homeopathic remedies with a distilled water base. In the past year, King's pharmaceuticals have gone mainstream, appearing over the counter in shelves at Whole Foods, Earthfare, Walmart, CVS, Walgreen's, Target and other top retailers. King Bio employs more than 100 people. It reported revenue of around $10 million last year. King expects revenue could double this year.

Looking for a better diet led King into the bison business. Bison was the staple of the American Indian and has less fat and cholesterol than many fish or conventional beef. King has turned Carolina Bison into a more than $3 million business that will harvest and sell some 5,000 bison this year in local stores and restaurants.

Homeopathy, bison meat and now camel milk all fit into King's philosophy of a Healing Revolution — a line of books and videos he's promoting with his products.

Bison, camels don't mix

The farmhands keep the wild bison and the domesticated camels in separate pastures behind electrified fencing. "We don't want to see a bison horn in a camel's side," King said.

Farm manager Mike Ellington finds that caring for both the strong and unpredictable bison and the more passive and friendly camels makes for an interesting work day.

Old Jack, the herd's bull camel, stands about 8 feet tall at his hump and probably weighs in at around 1,900 pounds. He wanders over to the gate, looking for handouts of hay. "Old Jack, he's just a people person," said Ellington, a veteran livestock man who once rode bulls and worked as a rodeo clown before joining King's operation.

The camels are milked by hand, producing about two gallons a day. The farm hands put the mothers in with their babies to get the milk flowing, then move the youngsters aside. "You don't have to bend over," King said. "You can milk standing up."

They are still experimenting with pasteurization methods, required by federal law if the milk is to be sold across state lines, although King hopes that rules will be relaxed for raw milk products in the future. For now, they have a 15-second flash pasteurization method that leaves more of the nutrients intact.

Through his Wild Food Foundation nonprofit, King is pursuing research on camel milk as well as products from 29 Himalayan yak and a pair of exotic African Watusi, a kind of herd animal whose 8-foot-long horns put Texas longhorns to shame. African tribes blend Watusi milk and blood together in a fermented drink.

A healthy prophesy

King is also breeding another rarity — white buffalo, which occur in nature only perhaps one in a million. With about 18 white buffalo, King may have the largest collection in the country.

Considered sacred among some American Indian tribes, the white buffalo will not be harvested for meat, but King sees potential profit in their lighter cooled wool, which is 40 times warmer than sheep's wool.

"There's something peaceful about being around the white buffalo. You don't feel the same aggressive power as among the other bison. I feel it."

The North American continent once was home to an estimated 60 million bison, which were hunted nearly to extinction in the 19th century, with only about 1,000 survivors.

The prophesy of some tribes held that with the return of the buffalo, all people of all races would be reunited in health, King said.

"The white man wiped out the bison. Cardiovascular disease is wiping out the white man, now the bison have come back to help out the white man."

Camel dairies growing

Several farms owning collections of breeding camels are adopting camel milking programs in the states of Indiana, Michigan, Missouri, North Carolina, Ohio, Oklahoma and Pennsylvania, with new milking programs set to open in Florida, Georgia, Idaho, Louisiana, Tennessee, Texas and Virginia. The camel population in the U.S. is estimated at 5,000.

Scientific studies show:

• Levels of potassium, magnesium, iron, copper, manganese, sodium and zinc are higher than in cow's milk.

• Cholesterol in camel milk is lower than cow or goat milk.

• Camel milk is three times higher in vitamin C than cow's milk and 10 times higher in iron.

• Camel milk is also high in unsaturated fatty acids and B vitamins but lower in vitamin A and B2 (than cow milk).

• Camel milk has more fat and protein than cow's milk.

Mountain neighborhood gets refund after paying for nonexistent street lights for 17 years

LEICESTER, N.C. (WLOS) — For 17 years, Robert Hoppenhauer's Leicester neighborhood has been charged for a service it wasn’t receiving. It amounts to tens of thousands paid to the local power company, Duke Energy Progress (DEP).Mountain neighborhood gets refund after paying for nonexistent street lights for 17 years“Once I realized it wasn’t just me, but everybody, then I said, we have to call somebody,” Hoppenhauer said.News 13 and the North Carolina Public Utilities Commission Public Staff ...

LEICESTER, N.C. (WLOS) — For 17 years, Robert Hoppenhauer's Leicester neighborhood has been charged for a service it wasn’t receiving. It amounts to tens of thousands paid to the local power company, Duke Energy Progress (DEP).

Mountain neighborhood gets refund after paying for nonexistent street lights for 17 years

“Once I realized it wasn’t just me, but everybody, then I said, we have to call somebody,” Hoppenhauer said.

News 13 and the North Carolina Public Utilities Commission Public Staff are investigating how it happened, who holds the utility company responsible, and how to check if it’s happened to you.

Nine miles outside Asheville, on a Leicester hillside, sits a quiet neighborhood.

“It’s nothing but good, hard working people. We keep to ourselves, until we don’t have to,” Hoppenhauer described his neighborhood.

When something looked amiss on Hoppenhauer’s power bill late in 2021, he had to call Duke Energy Progress.

“I’m a stickler, I’m very much a big stickler for reading my bills and understanding them,” he said. “When I called them, I played a little coy with them, oh I see this is a new charge, you know and she’s like, 'no, no it’s always been charged.' And I was like, well how long have I been paying it? And she’s like, '14 and a half years.' I said, now we have a problem."

Duke Energy’s Streetlight map highlights the issue.

What did the maps show?

“Their maps shows that there are eight street lights on this street and two of them are in backyards,” Hoppenhauer said.

It’s obvious at nightfall or during the day if you ride through the neighborhood along Slick Rock Road, while the streetlights are indicated on Duke Energy’s map, there are no actual lights in the neighborhood.

“I said to my wife, I don’t understand how not only does it show street lights, but every single one of them is working,” said Hoppenhauer.

News 13 reached out to Duke Energy Public Relations Manager Jeff Brooks.

“The lights show up on the map, but they’re not in the neighborhood, how does something like that happen?” News 13 asked.

“Well, it’s a little bit of a mystery," Brooks explained. "Somewhere when these lights were set up 20 years ago, which was a different time, those lights were put into the system but somehow, were not installed in the neighborhood."

Duke Energy’s billing change, which now shows the streetlight fee separately on your bill, helped Hoppenhauer catch the local utility’s error.

“This fall we changed the bill format to make it a little more transparent, a little easier for customers to understand the charges that they receive every month,” said Brooks.

It’s a change the North Carolina Utilities Commission Public Staff, which regulates utilities, supports.

“The old billing system that was in place was very old and it had great limitations,” said James McLawhorn, energy division director.

McLawhorn and the energy division have requested four pages of data from Duke Energy Progress.

“How long has the charge been applied to their bill, how long have they been paying it,” McLawhorn explained what they're looking into.

They also asked the power company if it “did an inventory of any street lights or poles on any street in the subdivision and if not why?”

DEP’s response provided to NC Utilities Commission public staff – “while it's unknown how they started billing the properties in question, since there are no lights installed, an inventory would not have been conducted.”

“If the investigation finds the utility was doing something wrong are there consequences?” asked News 13 reporters.

“The number one thing is correct the billing error, not just remove the charges going forward," McLawhorn said. "If a customer has been overcharged by the utility due to a misapplied rate schedule, which is the way I would interpret this one at least on the surface, then the utility has to refund the amount that the customer was overcharged and I believe it says up to the statute of limitations."

In North Carolina, according to the NC Utilities Commission Public Staff, the statue of limitations is three years. Duke Energy Progress is going further than that.

“We absolutely want to make it right," Brooks said. "This was our mistake."

Duke Energy is working to reimburse the neighborhood the full amount. Hoppenhauer's reimbursement is $78.48 a year; over 14 and a half years it adds up to over $1,100. Duke included 10% interest and paid Hoppenhauer and his wife over $1,300. For the 35 neighborhood customers, its around $16,000 all tolled.

The utility company believes this is an isolated situation for them. National headlines from California to Connecticut reveal it happens with other utility providers as well, from individuals to entire cities billed for non-existent lights.

News 13 asked Duke Energy’s representative -- How would you know if this has happened to others? You didn’t even know this situation happened until these neighbors brought it to Duke Energy.

“We work to inventory assets over time and make sure that what’s on our map is what’s in the field and there’s a comprehensive process going on to do that right now across the system to verify those things,” said Brooks. But again in this instant they hadn’t inventoried lights that existed on their own maps and at least somewhere in their system to charge residents.

McLawhorn said he encourages everyone to check their bill each month. Hoppenhauer agrees and urges residents to look up their street on the map and compare it to their bill.

“Always check your phone bill, your cable bill; the hidden charges on there would probably amaze you,” Hoppenhauer said.

Details are now clearly broken down on Duke Energy bills, including the basic customer fee, hourly usage, streetlights and taxes.

“I’m just glad that everyone can be made right," Hoppenhauer said. "My wife’s all calling me 'Mr. Man,' doing chest bumps with each other, like 'you da man, who’s da man, I’m the man.' But I’m just glad people are getting money that they rightfully deserve, plus 10% interest, which is fair enough."

More information about rate options

The North Carolina Public Utilities Commission points out customers also have rate options. You can reach out to Duke Energy’s customer service to see if you’re getting the best rate.

Duke Energy provides more information on rate options for its customers. You can find more information HEREandHERE. You can also call Duke Energy customer service at 800.452.2777. You can also find more customer assistance HERE.

If you find you've been overcharged for streetlights, News 13 wants to hear from you. Email [email protected] or you can email us if you have another matter you'd like us to investigate.

Unique family farm shares love of 'fluffy' cows, rehabilitated farm animals with public

Pictured: Scottish Highland cattle on Montgomery Sky Farm in Leicester. The farm, which rescues and rehabilitates animals in need and also breeds the Scottish Highland cows, just opened to the public for private tours in fall 2020. (Photo courtesy of Montgomery Sky Farm)LEICESTER, N.C. (WLOS) — In 2017, Fran and Taylor Montgomery happened upon a 100+ year old house and dairy farm in Leicester that needed a lot of love, sweat and tears to bring the property back to life.And that's just what they did.“Taylor wa...

Pictured: Scottish Highland cattle on Montgomery Sky Farm in Leicester. The farm, which rescues and rehabilitates animals in need and also breeds the Scottish Highland cows, just opened to the public for private tours in fall 2020. (Photo courtesy of Montgomery Sky Farm)

LEICESTER, N.C. (WLOS) — In 2017, Fran and Taylor Montgomery happened upon a 100+ year old house and dairy farm in Leicester that needed a lot of love, sweat and tears to bring the property back to life.

And that's just what they did.

“Taylor was looking for a house after he sold his Weaverville home. He was out driving around looking for places one day and passed the farm,” Fran recalled. “He stopped in and talked to the owner of the farm, who happened to be there, and he put an offer on it immediately and we bought it.”

“It was almost like it was meant to be.”

Unique family farm shares love of "fluffy" cows, rehabilitated farm animals with public

It took three years of rehabilitating the farmland and what was considered by locals to be “the condemned house” – and building a new, bigger barn after the original barn burned down – but they were able to realize their dream of owning a farm.

"I've always been a city girl, but I've always wanted a farm. I love farm life, and it's always been a dream of mine to live in a rural area, so we discovered Leicester, fell and love and never looked back," Fran said.

After the original barn burned down, Fran said although that was heartbreaking, she and Taylor took it as an opportunity. They decided to build a bigger barn and, ultimately, decided to have their wedding there in October 2019.

“We were not going to open to the public; it was just going to be our special place,” she said.

Then came the unforeseen decision to open Montgomery Sky Farm to the public in the fall of 2020.

Opening during a pandemic

Opening during a year of a pandemic? It wasn’t in the plan originally, but the pandemic was exactly why the Montgomerys decided to do it.

“We had not intended to open to the public, but my neighbor’s kids started coming over during the pandemic when they needed to get outside, and they fell in love with it," Fran said. "The kids came to life, and then to watch the animals get socialized with children, to see the animals enjoy the children... it was a no-brainer. The first Sunday I opened up tours to the public, it sold out within 10 minutes.”

During a year when so many were shuttered in their homes, especially in the seasons of spring, summer and fall when WNC natives and tourists are accustomed to coming and going, Montgomery Sky Farm offered a safe outdoor activity that was not only refreshing for families but educational.

"We opened during COVID to allow families the opportunity to get them and their kids outdoors. They were private sessions, outdoors and social distanced, with us in masks," Fran said. "It makes for a great socially distanced and outdoor activity."

Not your typical farm

To date, 63 animals take up residence on the farm, and the couple also has a growing operation of produce. Much of the produce is grown for Urban Wren restaurant and winery in Greenville, S.C., where Taylor is the executive chef.

But the farm isn't just any typical farm.

"We're not the typical farmers," Taylor told News 13. "We're animal lovers."

The Montgomerys rescue and rehabilitate farm animals that need it, particularly species that are abandoned. Some even get dumped by people right in their driveway.

“We have chickens from slaughter homes, goats meant for slaughter -- one with a broken elbow that took three surgeries to correct -- horses we rescued from kill pens,” Fran said. “We get our greatest satisfaction from seeing those animals get to truly be ‘animals’ and come to life.”

This rehabilitation effort is at the heartbeat of their passion for animals. And the Montgomerys handle all day-to-day operations on their own, with no outside help.

"I was a vet tech for 15 years and have taken my passion to rehabilitating and taking in abandoned farm animals," Montgomery said. "We love giving them the best life possible and allowing the public to interact and love on them."

They also raise and breed Scottish Highland cattle – otherwise known as "fluffy" cows – through a nationwide effort to preserve the breed's integrity.

The Scottish Highland breed, which dates back to the sixth century in Scotland, is known for its friendly disposition and long, fluffy hair.

"We just felt, we love our place and get so much joy from the animals, we wanted to share it. Who doesn't want to hug a fluffy cow?" Montgomery said.

Montgomery Sky Farm’s 63 animals of all shapes and sizes include 10 registered Scottish Highland cattle, a haflinger horse, two miniature horses, four miniature Nigerian fainting goats, one Nubian goat who “thinks she is a dog,” 40 chickens and five dogs.

That includes several babies as well – a 6-month-old miniature horse, 3-month-old and 8-month-old cows and a 2-month-old Nubian goat, “Sprout,” who was abandoned at just 4 days old and much prefers the company of the farm dogs to the goats.

As of April 23, three of the cows were still pregnant but due to give birth any day.

“The first time a chicken, that was previously confined at a slaughter house, sees the outdoors and gets to scratch the earth; or getting to see a baby mini horse that was in a dog crate at a kill pen, get to run in a field,” Fran said. “You can see them exude their joy and gratitude so much so, that we get goosebumps every time. This is why we do what we do."

See the farm in person

The dairy farm, now 111 years old, was initially one of the founding dairies in Leicester.

It’s still a work in progress, as projects are ongoing to continue to renovate and beautify its natural beauty and functionality.

"We have had a huge response from the community, with our focal point being getting families to get outdoors safely during COVID and learn about farming," Montgomery said.

In addition to private farm visits, Montgomery Sky Farm also offers space for small, selective weddings, private events and birthday parties. Contact them at [email protected] for pricing information.

All of those offerings are just one more way they can keep the farm's mission going, with the focus on the rescue and rehabilitation of animals in need as well as breeding the Scottish Highlands.

“Our primary focus has always been to maintain a symbiotic relationship with our animals and the land, and we look forward to expanding our growing in 2021,” Fran said.

"At the end of the day, our mission stands, 'The sky is limitless.'"

Although the calendar fills up quickly when select dates for tours are opened up, the best way to schedule a private tour of the farm is by emailing [email protected] or messaging the farm’s Facebook page.

Want to give a donation to support the farm’s mission? Visit its Amazon Wishlist page HERE.

The farm also sells merchandise, which can be found HERE.

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Dozens of animals -- including dogs, tortoise, several birds -- seized in cruelty case

BUNCOMBE COUNTY, N.C. (WLOS) — A Buncombe County woman faces felony animal abuse charges after authorities say 41 dogs and other animals were seized from a home in Leicester, North Carolina.0 seconds of 0 secondsVolume 90%Dozens of animals -- including dogs, tortoise, several birds -- seized in cruelty caseThe Buncombe County Sheriff's Office says officers with the Animal Services Unit served a search warrant at 138 Tall Tree Lane on the morning of Jan. 31, 2023....

BUNCOMBE COUNTY, N.C. (WLOS) — A Buncombe County woman faces felony animal abuse charges after authorities say 41 dogs and other animals were seized from a home in Leicester, North Carolina.

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Dozens of animals -- including dogs, tortoise, several birds -- seized in cruelty case

The Buncombe County Sheriff's Office says officers with the Animal Services Unit served a search warrant at 138 Tall Tree Lane on the morning of Jan. 31, 2023.

DOG FOUND WANDERING WITH NOTE REUNITED WITH OWNER, MCKAMEY ANIMAL CENTER SAYS

Initially on Tuesday, the sheriff's office said in a press release that more than 25 dogs were rescued from the home, along with other animals "suffering from neglect."

“We looked out the window and heard some commotion,” neighbor Bill Rogers said.

About a dozen American Society for the Prevention of Cruelty to Animals members spent about eight hours removing the animals from the property and transporting them to an undisclosed location.

"The dogs, including nine newborn puppies, as well as a tortoise, a rabbit, a fish, and several birds, were found living in neglectful conditions in an overcrowded mobile home in Leicester," a news release from ASPCA said.

Lindsey Trevor Rue is charged with felony killing an animal by starvation, felony animal cruelty, child neglect, and resist delay or obstruct.

“The ASPCA has deep roots in Western North Carolina, so when we learned these animals were suffering and in need of immediate intervention, we quickly mobilized to ensure they could be brought to safety and receive the care they deserve,” Teresa Ladner, senior director of Investigations for the ASPCA, said in the release.

MAJOR MILESTONE: ASPCA SPAY/NEUTER ALLIANCE PERFORMS 500,000TH PROCEDURE IN WNC

“We can barely handle one, let alone 41,” neighbor Baylee Moss said. “It’s too much. “It’s really devastating.”

The computer aided dispatch (CAD) system for Buncombe County -- which records fire, EMS, and law enforcement calls for service -- shows that since Jan. 5, 2007, there have been 68 calls for service at 138 Tall Tree Drive in Leicester, the sheriff's office said. The first call for service was animal-related, and 35 animal-related calls for service had been recorded for that address as of Jan. 25, 2023. Complainants ranged from barking/nuisance issues to dogs running at large, chasing livestock and killing chickens to concerns about a lack of shelter and food for dogs and horses.

“We’ve seen so many of these dogs run through our yards,” Moss said. “To hear what’s being going on is really sad.”

The sheriff’s office has not released much about the investigation. More charges are expected to be filed against Rue.

"Animals don’t deserve to be treated like that,” Rogers said.

In a news release, Buncombe County Sheriff Quentin Miller thanked the Animal Services Unit for conducting the "long-term investigation," as well as staff and volunteers with the ASPCA.

This story is developing and will be updated.

Affordable housing project of 69 units approved for New Leicester Highway

ASHEVILLE, N.C. (WLOS) — A proposed subdivision off New Leicester Highway is moving closer to reality after being approved Tuesday night, Feb. 13, by the Buncombe County Board of Adjustment.The proposed project, called Pentland Hills, is a 69-unit development with a mix of single-family homes and attached single-family homes, of which at least 75% are to be affordable.Joe Quinlan, home ownership manager at Mountain Housing Opportunities (MHO), defined affordable housing as not costing a buyer more than one-third of their ...

ASHEVILLE, N.C. (WLOS) — A proposed subdivision off New Leicester Highway is moving closer to reality after being approved Tuesday night, Feb. 13, by the Buncombe County Board of Adjustment.

The proposed project, called Pentland Hills, is a 69-unit development with a mix of single-family homes and attached single-family homes, of which at least 75% are to be affordable.

Joe Quinlan, home ownership manager at Mountain Housing Opportunities (MHO), defined affordable housing as not costing a buyer more than one-third of their income while serving members of the community who are earning 80% of the area median income or less.

'FASTEST SITES FOR US TO DEVELOP' COUNTY-OWNED PROPERTY CONSIDERED FOR AFFORDABLE HOUSING

Quinlan said the proposed project on Pentland Hills Drive will be very similar to Lillie Farm Cove, an award-winning MHO development in Weaverville.

“There I think we hit more like 80-85% affordable and mixed in just a few unrestricted sales,” Quinlan said.

He estimated most of the homes will appraise for over $300,000 each, which he said will be out of the range for many of the families his nonprofit is trying to serve.

ASHEVILLE CITY COUNCIL RESCINDS PREVIOUSLY APPROVED $1.2M FOR AFFORDABLE HOUSING PROJECT

“What that means for us is, many of these families will qualify a certain amount of a first mortgage," he said. "It won’t be enough to buy the house. We never sell our houses for less than their value, we never make a gift of equity to anybody. We will lend these families what they need in the form of soft-second financing so that we’re lending them the difference between their first mortgage and what the house appraises for.”

Quinlan said there are no payments or traditional interest on the money they lend, and the loans increase in value at the same rate as the homes.

But the nonprofit is not on its own.

Dogwood Health Trust gave $1 million in grant money on the condition that 75% of the homes are affordable.

URGENT CALL FOR ASHEVILLE TO INVEST IN TRULY AFFORDABLE HOUSING: $750 PER MONTH IS THE TARGET

Additionally, the United States Agricultural Department is helping with first mortgages.

As for the next steps, the land is purchased and MHO is awaiting staff approval from Buncombe County.

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