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Taking care of your Loved One Is What We Do BEST!

It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always.

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Home Care In Candler, NC

Home Care Candler, NC

They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.

However, as seniors grow older, completing daily tasks like showering and enjoying activities such as visiting Mr. Candler Gravesite in Candler, NC gets harder without someone by their side. Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.

Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Candler, NC is a safe, effective way to give your loved ones the care they need when they need it the most.

 In-Home Care Candler, NC

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The Always Best Care Difference

Since 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.

Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.

The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.

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TESTIMONIALS

“I am a current client of this provider I like the caregiver they give us. They always come out once a while to make sure everything is okay.”

Edith E.
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“I am a current client of this provider I'd like to see the communication improved. The people they have sent have been pretty good. They make it positive by taking care of my daily needs.”

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“such a good environment everyone’s so kind so easy and welcoming !!”

Nasia M.
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TESTIMONIALS

“I am a current client of this provider They need to be better at communication and scheduling. The caregiver is amazing; the issue is with the office staff having high turnover and not being reliable. The caregiver has helped the most by giving my dad transportation to go to places like the grocery store, and she offers companionship.”

Carl S.
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“Lindsay was the most helpful and professional individual I have ever worked with. Highly recommended!!”

JESSIE D.
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“I can’t say enough wonderful things about Lindsay at Always Best Care. She is kind, compassionate, and truly goes above and beyond to make sure her clients feel comfortable, respected, and well cared for. Her professionalism, patience, and genuine concern for others really stand out. Knowing someone like Lindsay is there gives families real peace of mind.”

Chelsea P.
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“I am a current client of this provider I didn't like different caregivers coming all the time, but we just have one now, and that's good. The days that the caregiver comes are good for us.”

Frank O.
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“I am a current client of this provider I like that they are responsive when I have questions or concerns. I like having one caregiver. I don't know what they could improve on.”

James ".
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“I am a current client of this provider I like that the agency is responsive. I am out and about, and I don't have to be with the client.”

Laurel M.
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“Lindsay was amazing to work with. She made the whole process so much easier. She went above and beyond to help us.”

Kristin P.
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“Hiring process is amazingly easy, absolutely friendly environment, they care about what your needs are. Orientation was quick and painless which is always a PLUS in my book! 10/10 recommend if you are looking for that 1st step into the healthcare field without all the extra certifications and such!”

Tiffany B.
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“I am a current client of this provider I like that they are showing up. We set up a plan of care, and the plan has been executed very nicely.”

Yvonne C.
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“I am a current client of this provider I had a caregiver come to my home, whom I liked very much, and they took her away. Since then, I have had a bunch of different ones come in, but I need one like that caregiver I liked. They do things for me that I can't do for myself anymore.”

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TESTIMONIALS

“I am a current client of this provider Maybe the selection of employees could be improved; I don't know for sure. Explain to them that you don't need a cell phone at work. I appreciate them letting me stay in touch with them or them staying in touch with me.”

Bruce C.
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“I am a current client of this provider They are very reliable. They provide transportation. They help with anything she needs, depending on the day.”

Melissa M.
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“I am a current client of this provider I like that they are easy to work with and they are good. They have been great with dealing with her.”

Linda L.
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“I am a current client of this provider I like that they are always on time. They have helped me the most with light housekeeping.”

Henry T.
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“I am a current client of this provider They help with the needs that we have. It gives me time to go to the grocery store.”

Jane R.
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“I am a current client of this provider I like my caregiver. They've made my experience positive by sending me Barbara.”

Marvin ".
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“I am a current client of this provider I feel comfortable with them so far. I don't have any problems getting things done when the caregivers show up.”

Ralph R.
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“ABC has provided care for my client for 5-6 years. They have been great! Melisa and Autumn have given extra effort and care to assist with managing my client's needs. I don't know how I would have made it without them.”

Becky C.
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TESTIMONIALS

“Always Best Care for Seniors has served my clients well based on feedback received. They take the time to assess the needs of caregivers and care recipients alike and establish a detailed person-centered plan of care that addresses the care needs and wellbeing of the care recipient. This approach builds rapport and confidence with the caregiver and emphasizes respite for the caregiver while meeting the care recipients’ needs.”

Bethanie T.
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“I am a current client of this provider Belinda has done everything I have asked and more. Belinda has gone above the call of duty.”

Roger M.
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“I am a current client of this provider They are courteous, polite, kind and hard-working. It helps keep him interactive with people.”

Paul H.
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“I am a current client of this provider I liked the intake interview lady. Mary, the nurse, is very encouraging. Their presence is helpful because I can't be there.”

Gaye B.

What is Non-Medical Senior Care in Candler, NC?

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Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.

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When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.

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The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.

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At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.

 Senior Care Candler, NC

Types of Elderly Care in Candler, NC

To give our senior clients the best care possible, we offer a full spectrum of in-home care services:

Personal Care

Personal Care Services

If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.

Common personal care services include assistance with:

  • Eating
  • Mobility Issues
  • Incontinence
  • Bathing
  • Dressing
  • Grooming

Respite Care Candler, NC
Home Helper

Home Helper Services

Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.

Common home helper care services include assistance with:

  • Medication Reminders
  • Meal Preparation
  • Pet Care
  • Prescription Refills
  • Morning Wake-Up
  • Walking
  • Reading
 Caregivers Candler, NC
Companionship Services

Companionship Services

Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors. That way, older adults can enjoy their favorite local activities, such as visiting Hominy Valley Park in Candler, NC with friends while also receiving the care they need daily or weekly.

Common companionship services include:

  • Grocery Shopping
  • Transportation to Appointments
  • Nutritional Assistance
  • Conversation
  • Planning Outings
  • Completing Errands
  • Transportation to Community
  • Events and Social Outings
Home Care Candler, NC
Respite Care

Respite Care Services

According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. So, if you've always wanted to eat at the local Miami Restaurant or visit Thomas Wolfe Memorial, don't feel bad. Doing so is great for both you and your loved one.

At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.

If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.

 In-Home Care Candler, NC

Benefits of Home Care in Candler, NC

Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:

Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.

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Aging in Place: The Preferred Choice for Most Seniors

While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.

In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.

Here are just a few of the reasons why older men and women prefer to age at home:

How much does a senior's home truly mean to them?

A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.

With the help of elderly care in Candler, NC, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.

Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.

Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.

For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.

More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.

In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.

With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.

 Elderly Care Candler, NC

Affordable Care

In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.

Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.

At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.

In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:

If your loved one qualifies, Medicaid may help reduce in-home care costs. Review your NC's Medicaid program laws and benefits, and make sure your senior's financial and medical needs meet Medicaid eligibility requirements.
Attendance and aid benefits through military service can cover a portion of the costs associated with in-home care for veterans and their spouses.
Many senior care services like in-home care are included in long-term care insurance options. Research different long-term care solutions to find a plan that provides coverage for senior care.
Home care can be included as part of a senior's private insurance plan. Read over your loved one's insurance policy carefully or speak with their insurance provider to determine if in-home care is covered.
Depending on the life insurance plan, you may be able to apply your policy toward long-term care. You may be able to use long-term-care coverage to help pay for in-home elderly care.
 Senior Care Candler, NC

Compassionate Care. Trusted Caregivers.

When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.

Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.

At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Candler, NC understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.

Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.

Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.

Assisted Living Referral Services

While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.

Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.


Respite Care Candler, NC

At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.

Other services offered within assisted living communities can include some or all of the following:

  • Housekeeping
  • Laundry
  • Recreational Activities
  • Social Outings
  • Emergency Medical Response
  • Medication Monitoring
  • Family Visitation
  • Personal Care
 Caregivers Candler, NC

At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.

Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.

Some of the most popular assisted living communities to consider in our area include the following:

  • Hominy Valley Retirement Center
  • Candler Living Center
  • Pisgah Manor at Pisgah Valley Retirement Community
  • Windwood Rest Home
  • Pisgah Valley Retirement Community
  • Pisgah Villa at Pisgah Valley Retirement Community
Home Care Candler, NC

For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.

 In-Home Care Candler, NC

Taking the First Step with Always Best Care

The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:

A discussion of your needs and how our trained caregivers can offer assistance in the most effective way

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A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive

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Discuss payment options and help coordinate billing with your insurance provider

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Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.

If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.

At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Candler, NC 24-hours a day or only need a respite for a couple of hours, we are here to serve you.

When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.

 Elderly Care Candler, NC

Latest News in Candler, NC

Candler Ingles responds to Taylor Farms repackaging allegations

CANDLER, N.C. (828newsNOW) — Produce management at the Ingles Market on Sand Hills Road in Candler has responded to online allegations that the store has been repackaging and selling Taylor Farms products amid concerns over a cyclosporiasis outbreak.According to the Associated Press, Taylor Farms has been identified by the Food and Drug Administration as the most likely origin point of lettuce products infected with a diarrhea-causing parasite called cyclospora. The bacteria has caused at least 1,645 people to sicken across the ...

CANDLER, N.C. (828newsNOW) — Produce management at the Ingles Market on Sand Hills Road in Candler has responded to online allegations that the store has been repackaging and selling Taylor Farms products amid concerns over a cyclosporiasis outbreak.

According to the Associated Press, Taylor Farms has been identified by the Food and Drug Administration as the most likely origin point of lettuce products infected with a diarrhea-causing parasite called cyclospora. The bacteria has caused at least 1,645 people to sicken across the United States in 2026.

In North Carolina, 561 cases of cyclosporiasis, the disease caused by cyclospora, have been detected as of July 20, 2026.

Rumors circulated on Facebook on Tuesday, July 21, and today, Wednesday, July 22, alleged that bags of Taylor Farms produce, including broccoli, had been removed by produce employees at the Candler Ingles and resold in unlabeled plastic containers.

Produce management at the Ingles said that while the grocery store occasionally uses bags of Taylor Farms produce to fill chopped vegetable containers, the Candler location has intentionally steered away from the brand since the cyclosporiasis outbreak began.

However, a produce manager did confirm that an Ingles produce department employee had mistakenly pulled Taylor Farms produce off the shelf two to three days ago and filled the containers with the product. According to the manager, once the issue came to the attention of produce management, the containers were quickly taken off the shelves. Taylor Farms products have not been used to fill the containers since.

The manager said that while there has been no formal recall order, for the time being, Taylor Farms products were not being ordered to the Candler Ingles. The Taylor Farms bags that are currently on the shelves are not selling, they said, and will be removed after their expiration date on July 24.

The manager assured 828newsNOW that even before the cyclospora outbreak, Taylor Farms products always undergo an extensive washing procedure when Ingles employees repackage them. According to the manager, a recent visit from health inspectors did not find an issue with Ingles’ produce procedure.

After News 13 investigation, lawmaker visits Helene-damaged horse sanctuary

SEPT. 24, 2026 - Missed Path Sanctuary co-owners Marc DiFrancia and Mike Cooper meet state Rep. Brian Turner in Candler, N.C. (Photo: WLOS Staff)CANDLER, N.C. (WLOS) — A News 13 investigation that ended with a direct invitation brought a western North Carolina lawmaker to a Candler horse sanctuary still dealing with damage from Helene.Last month, Missed Path Sanctuary co-owner Marc DiFrancia challenged state Rep. Brian Turner to visit the property and see the damage for himself."I would love Brian Turner to co...

SEPT. 24, 2026 - Missed Path Sanctuary co-owners Marc DiFrancia and Mike Cooper meet state Rep. Brian Turner in Candler, N.C. (Photo: WLOS Staff)

CANDLER, N.C. (WLOS) — A News 13 investigation that ended with a direct invitation brought a western North Carolina lawmaker to a Candler horse sanctuary still dealing with damage from Helene.

Last month, Missed Path Sanctuary co-owner Marc DiFrancia challenged state Rep. Brian Turner to visit the property and see the damage for himself.

"I would love Brian Turner to come out here and see this with his own eyes," DiFrancia said during the original investigation, "and explain to me why this didn't matter."

The invitation was passed along to Turner. He agreed to come. This week, Turner arrived at the sanctuary, shook hands with DiFrancia and co-owner Mike Cooper, and began a tour of the property.

"Good to meet you, Brian. Thanks for coming," Cooper said.

"Yeah, absolutely," Turner responded.

Seeing the damage firsthand

DiFrancia and Cooper had spent nearly two years trying to explain the damage through applications, phone calls, photographs and interviews. This time, they could simply point.

"One of the key components of this job is to have an intellectual curiosity and a willingness to go and see firsthand," Turner said. "It's imperative for me to do my job right that I'm able to have that firsthand knowledge."

The first stop was the edge of the property, where the owners say Helene washed away a section of land and later storms have continued eating into the bank.

"The thing that’s horrifying to us is that land used to go straight up,” DiFrancia told Turner.

He pointed toward the driveway above the eroding slope.

'WE'VE BEEN SCREAMING INTO THE VOID': NONPROFIT WAITS FOR AID NEARLY 2 YEARS POST-HELENE

“This is just going to slough off at some point,” DiFrancia said. “And when it does, there is no protection for the driveway anymore.”

Turner looked over the edge.

“I mean, basically, we need like one more good-sized named storm,” he said.

The driveway connects DiFrancia and Cooper’s home, nonprofit sanctuary and the rescued horses that depend on them.

During the tour, Turner met the horses and learned more about the sanctuary’s work with children, older adults and people with disabilities.

“We’re trying to do Helene recovery and help an organization, help two people who are also helping others recover,” Turner said. “They’re caring for people who come here. They’re caring for these horses, and we have an obligation to help care for them.”

Recovery arriving in pieces

DiFrancia and Cooper shared some progress during the visit, but said their recovery continues to move through several different programs and agencies.

Cooper said FEMA approved a payment, but the money had not arrived.

“I’ve been told now for three weeks running that our payment has been approved and that they’re trying to get it out to us,” Cooper said. “I don’t have a check, and I don’t have any money in my account.”

Cooper also said the state’s Private Road and Bridge Repair and Replacement Program had agreed to replace the bridge that serves as their only way in and out.

“The Private Road and Bridge Program are now going to replace our bridge for us, which we are very grateful for,” Cooper said.

But the bridge is only one part of the damage.

“If another storm comes through and the driveway disappears, we’re then going to have a really great bridge that leads to nowhere,” Cooper said.

DiFrancia and Cooper said they are also waiting for answers from programs that could potentially help with culverts, landslides, stream-bank stabilization and other damage across the property. Until they know what those programs will cover, they say it is difficult to decide which repairs to begin on their own.

"It's stable until it isn't"

Turner asked the owners to show him how they move horse trailers and other heavy vehicles across the property.

They walked down the hill to the bridge. Cooper pointed to a gate that no longer closes as it once did.

“The gate used to have like a two- or three-inch clearance,” Cooper said. “So we know that it’s moving.”

$111M IN HELENE CARE STATION INVOICES: NORTH CAROLINA AUDITOR ASKS HOW USE WAS TRACKED

Standing near the bridge, Turner was asked what he believed had gone wrong during the nearly two years since Helene.

“There’s the funding issue,” Turner said. “Then there’s the overlapping bureaucracies issue.”

He described the questions that can leave property owners moving between agencies and programs.

“Was this a state issue? Is this an Army Corps issue? Is this a private property issue?” Turner said. “So we ended up with a lot of overlapping jurisdictions that caused a lot of confusion.”

Turner said the problem extends beyond Missed Path.

“For every one of the Missed Path Sanctuary that ends up on WLOS, there’s probably 10 or more that are probably just over the hill over there who are dealing with the same problems,” Turner said. “They just don’t know who to call or how to call. Or maybe they don’t have internet, and out here, they may not have cell phone reception.”

What happens after someone listens?

The original investigation centered on DiFrancia and Cooper’s concern that government representatives had listened to their story without producing clear action.

The follow-up visit ended with the same question: What happens after someone listens?

Turner said he would contact GROW NC before the end of the week.

He said he planned to ask about the FEMA payment, the property approvals connected to the bridge project and the expected construction timeline.

“Before the end of the week, I’m going to be reaching back out to GROW NC,” Turner said. “What’s the status of the FEMA check?”

NEWS 13 INVESTIGATES

Turner also asked DiFrancia and Cooper to send him a list of their other pending applications so his office could seek updates from the agencies involved.

“That way I can be like, ‘Hey, here’s the list,’” Turner said. “And while it shouldn’t take an email from a legislator, it does help.”

Turner acknowledged that his office cannot guarantee every requested repair or payment. He said the goal is to make sure the case reaches the people who can provide an answer.

“It’s easy to say no,” Turner said. “Let’s find ways to say yes. And let’s get creative.”

The bridge is not rebuilt. The bank is still moving. DiFrancia and Cooper still do not have a construction date.

But their invitation produced a visit, and the visit produced a list of specific questions Turner promised to take to state recovery officials.

The next test is whether those questions come back with answers, and whether those answers lead to work on the ground.

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