“I can’t,” said Crawford, who has been on the job since August 2024. “A two-hour round trip every day plus triple fuel costs. I know a few people are parents and caregivers. People are still processing [the announcement].”
Crawford said about 40 people are employed inside the warehouse with another hundred or so drivers operating under the company’s Flex program — an app-based gig system that has long been both a gateway to quick income and a source of frustration for those trying to make a living in rural Western North Carolina.
The Franklin facility serves as a last-mile delivery station. Workers sort and distribute packages to Flex drivers who compete through the company’s app for limited “blocks” — three- to four-hour shifts that pay variable rates depending on distance, demand and delivery conditions.
Flex drivers are not Amazon employees. They use their own vehicles and pay their own fuel, maintenance and insurance costs. They also lack tax withholdings, which makes the program attractive for side work but precarious for full-time earners.
“It’s one of the better jobs you can get in Franklin unless you do skilled labor, construction or plumbing,” said a Flex driver who requested anonymity due to fear of retaliation by Amazon. “But it’s barely worth it because of the crazy drives.”
Those drives may soon get even longer, and even less profitable for gig workers. The new Hayesville site will reportedly include some of Amazon’s branded “Blue” trucks — operated by company employees under its delivery service partner network — but Franklin was staffed exclusively by Flex drivers.
The shift westward could make it harder for existing contractors to access lucrative delivery blocks, especially if out-of-state drivers continue competing for routes in the mountain region.
“They bring in drivers from other states who can’t drive the roads. Sometimes they have their luggage with them,” the driver said. “Sometimes the sleep in their cars. Once they receive their 1,000 packages, they can transfer out back to where they live.”
Crawford said management has offered to transfer Franklin’s warehouse staff to Hayesville, but some employees see that as a way to minimize unemployment payouts.
“They’ve extended the offer to us,” Crawford said. “In my opinion, if we reject the offer, it’s to save the company money from paying out unemployment benefits.”
Amber Plunkett, an Amazon spokesperson, told The Smoky Mountain News that the $638 billion company is doing everything it can to provide opportunities to workers affected by the closing.
“We’re always evaluating our network to make sure it fits our business needs and to improve the experience for our employees, customers, partners and drivers,” Plunkett said. “As we wind down operations at this facility, we're working closely with all employees to provide the latest information about transfer opportunities to our other facilities in the area.”
The closing comes amid a broader slowdown in e-commerce as inflation, tariffs and weakening consumer sentiment squeeze discretionary spending.
In the first quarter of 2025, U.S. consumer spending rose just 1.8% year over year, compared to 4.0% in the fourth quarter of 2024. Over the same period, spending on goods rose only 0.5 %, compared to the previous 6.2%, and package volume growth among all carriers rose only 0.4%.
The disappointing numbers arose even before the effects of President Donald Trump’s tariff regimes became apparent.
In May 2025, consumer spending actually fell 0.1% compared to the prior month, marking the second decline in 2025.
Across many categories of nonessential goods — electronics, furniture, home décor, sporting goods — e-commerce purchase rates have declined due to tariff pressure and economic uncertainty, according to a 2025 AlixPartners report based on a survey of 1,000 U.S. consumers.
“For the first time since the survey's 2012 inception, consumers report that their online purchases have declined across all product categories except groceries, which remain flat," the report reads.
Retailers and logistics operators are feeling the pinch. Adobe Analytics now forecasts U.S. holiday online sales to grow by just 5.3 % this season, down from 8.7 % last year — a sign that “boom years” may be moderating.
UPS, in particular, has already begun cutting costs and reconfiguring its network in response to shrinking profitability in certain sectors. Simultaneously, UPS is reducing the volume of Amazon business it handles — halving its Amazon package load by mid-2026 — and plans to eliminate around 20,000 jobs and shutter dozens of facilities in 2025.
Smaller markets are often the first to feel the cuts. Consolidation of delivery networks tends to target low-volume or high-cost areas first, and shifting routes or facilities is a common way for large shippers to prune marginal operations.
Plunkett said the move from Franklin to Hayesville would not affect customers or their deliveries.
Since 2010, Amazon has invested more than $12 billion in North Carolina, including infrastructure and employee compensation across its 13 fulfillment and sorting centers, 14 delivery stations, 16 Whole Foods locations and two Prime fulfillment centers. Amazon also operates a solar farm and a wind farm in the state. All told, the 24,000 full- and part-time jobs provided by Amazon in North Carolina have added $13.1 billion to the state’s GDP and support more than 26,000 other jobs that rely on the company’s presence.
A 2024 report by the University of Illinois-Chicago’s Center for Urban Economic Development says that most front-line Amazon workers report making between $16 and $20 an hour, and that 45% earn less than $45,000 a year. Consequently, a third of Amazon workers have used one or more publicly funded assistance programs, including 23% who have used the Supplemental Nutrition Assistance Program.
The Franklin warehouse, located at 322 Industrial Park Road, was built in 1969 and sits on 15.7 acres southwest of downtown Franklin. Property records show its owner as MirTek Properties of N.C., Inc, which is owned by Teresa Reis Mira, widow of the late John Knippel. Mira’s father founded TekTone Sound and Signal, where Knippel served as operations manager for 28 years until his retirement in 2016. TekTone’s headquarters is listed as an adjacent building at 324 Industrial Park Road. Mira’s contact info was not immediately available.