MILLS RIVER - Mills River Fire Department Station 2 cast a glow upon the midnight sky Jan. 17, which Deputy Chief Gary Livingston said he could see from a mile away.
When Livingston and four other firefighters arrived on scene, flames were billowing out from all corners of the building as sirens blared from the fire trucks inside. A triangular cut can still be seen in one of the station's large electrical doors, where Livingston said they sawed an opening to access the fire.
"We were trying to save all we could, doing our best," Livingston said. Besides the building, the volunteer fire department lost $1 million pumper truck as well as a fire prevention trailer and brush truck. Livingston estimated that both cost $100,000, as his voice shook with emotion.
"This hits home for me personally because I was the chief when this station was built," Livingston said, as he mourned the loss of the fire department's oldest substation, built in 1997.
Responding to the fire alongside the deputy chief, Capt. Chris Ballinger said he was caught totally "off guard" when the call came in around 1:30 a.m. Soot still lined his hands as he sat in the volunteer fire department's main station hours later.
"I'm like 'OK, yeah, we're going to a fire — wait. Where? What? We were totally not mentally prepared for this," Ballinger said.
The building still smoldered as investigators from the Office of the State Fire Marshal stood among the rubble, trying to get a grasp on what might have ignited the flames nine hours earlier. Both the state and the Henderson County Fire Marshal's Office are working together to find an answer. At first, firefighters thought the source was a brush truck the department had prepped the night before, getting it ready to fight the fires raging in Southern California.
"But probably not from what we're hearing now," Livingston said. Investigators don't suspect arson to be at play.
Mills River Fire & Rescue consists of five paid employees and about 60 volunteers, some of whom come from families that have worked with the department across generations. This small but mighty team was left largely on its own during Tropical Storm Helene, minus an extra crew it called in from outside the area before the storm struck on Sept. 27, according to Gary's nephew, 2nd Assistant Chief Jason Livingston.
"We're still getting over that, we're not completely over that yet. We will recover from this, and we'll be OK eventually. It's tough though," Gary Livingston said, reflecting on his team in the aftermath of Helene and amid another setback.
Ballinger said the hardest part of the storm response was not having contact with their families, and for the first few hours, with dispatch. Crew members who spent days and weeks at a time in the station had no way of knowing if their loved ones were safe, with cell signal wiped out for large swaths of Western North Carolina.
"If we go out on a call, we're always thinking, no matter what happens, all I got to do is call for help. That was taken away from us. If we get there and X, Y and Z happens, you're on your own. That was a huge challenge," Ballinger said.
In places that were cut off by downed trees and power lines, firefighters' response was assisted in part by community members and retired firefighters, Jason Livingston said.
Multiple firefighters pointed out how Mills River was "blessed" to not be hit as hard as Swannanoa, Burnsville, Lake Lure, or elsewhere. Yet, the effects still linger. Some firefighters' family members are displaced by structural damage to their homes. A few neighbors' houses on South Mills River Road were washed completely off their bases, Ballinger said.
Firefighter Scott Orr, who has volunteered in Mills River since 1993 and responded to the fire Jan. 17, was in Etowah when Helene hit. He worked 11 straight 24-hour shifts in the immediate aftermath of Helene, after the Etowah's main station flooded chest high, he said.
Orr said the storm had a "terrible" impact on his fellow first responders. Especially on the fourth or fifth day, when everyone seemed to slump, Orr explained, throwing his shoulders forward in emphasis. But what's gotten him through is the people working alongside him.
Both after Helene and the recent fire, the Mills River community has come together to support each other and the town's volunteer firefighters.
"I'm very proud, personally, of a sense of community that showed out during that time," Jason Livingston said.
Livingston's phone buzzed all morning Jan. 17, as people continued texting him, checking in on how the department is doing after the flames raged.
Ryley Ober is the Public Safety Reporter for Asheville Citizen Times, part of the USA Today Network. Email her at [email protected] and follow her on Twitter @ryleyober