SWANNANOA, N.C. — Sunday marks two years since Tropical Storm Helene devastated Western North Carolina. It hit September 27, 2024, and damaged an estimated 73,700 homes, according to the North Carolina Office of State Budget and Management.
Two years later, some people are still without a permanent home.
Chuck Haynie owns the Village Barber and Style Shop in Swannanoa. It’s along the Swannanoa River. The storm destroyed businesses around him, but he said he only had a couple of inches in the shop and mopped it up.
He said it opened back up within two weeks of the storm, and he gave free haircuts and gave away donations he collected.
“Man, everybody was just so happy that there was some place they could go that felt normal,” Haynie said.
“You know, everything was so destroyed all around them,” he said.
“I had grown men standing right there in that door just break down crying, happy that the shop was still here. It was unbelievable,” Haynie said.
While Haynie’s barbershop served as an oasis of sorts, his home in Black Mountain was a different story.
A creek coming off the mountain on his property created problems in his home that were not obvious at first.
The damaged road leading to his property prevented him from being able to access his home for about two weeks, Haynie said.
"I was amazed it was still here, to be honest,” Haynie said.
“I replaced the siding and the gutters, thinking everything was fine until the foundation started to crack and collapse,” Haynie.
About a year after the storm, cracks to the foundation began to reveal deeper problems, including hidden mold.
He said a tire on his mower barely bumped the corner of the house, and a big section of block fell in. He then crawled under the home to put the blocks back up. That’s when he saw the extent of the mold.
"So, just by chance we were talking about it in the barbershop one day and somebody heard and called Samaritan's Purse, and they were right on it,” he said.
The organization arranged for Haynie and his wife to receive a new manufactured home at no cost to them. Crews demolished their home several weeks ago to make room for the new one.
“It's hard to watch your house being torn down, you know, but luckily, I knew what was going to happen,” he said.
A spokesperson for Samaritan’s Purse said, as of this week, it’s approved 273 manufactured homes for people impacted by the storm. The organization has delivered 131 of those.
It's also built 51 new homes from the ground up and is working on another 62.
Directly behind Haynie’s barbershop, across the river, people affected by the storm are still living in campers, including Carolyn Phillips.
"I mean, this is home, but it ain't home,” she said.
Phillips has been here since just after the storm and says an organization gave her the camper.
When the storm hit, Phillips said she was renting a home just yards from where she’s staying now; she says the storm washed it away.
“I got caught up in the river. I was in the river for two and a half hours. I seen bodies go by me.
I seen trailers explode. I seen babies. That's something you will never forget,” she said.
Two years later, Phillips is still living feet from that nightmare.
"When it rains, I literally leave and go somewhere else because I'm scared of the river,” she said.
The trauma and needs linger.
“Everything I've tried, it's always they ain't got no funds or they can't help us or they'll give us money for gas or something, but they can't help us with the place to live,” she said.
There’s no single, clear place to find the exact number of people who still need permanent housing two years after Helene, but snapshots of some of the numbers Spectrum News 1 gathered from various agencies give an idea of the bigger picture.
As of last month, nonprofits have rebuilt or repaired more than 1,100 homes using state money, according to the Governor’s Recovery Office for Western North Carolina (GROW NC).
A spokesperson for the state’s long-term disaster recovery initiative, Renew NC, said the agency received nearly 8,000 applications for help to repair, replace or reconstruct homes damaged by Helene.
Nearly 5,700 of those applications are inactive or ineligible.
More than 2,000 are in the works.
About 600 are in the pre-construction phase.
Roughly 150 are complete.
That work is done through Renew NC’s single-family housing program, which stopped taking applications in January.
"With these large grant programs, recovery can be complicated and we have federal requirements that we must meet in order to receive the funding and so there's a lot that goes into building a program and getting it up and running, but we are working as fast as we can to get folks home as quickly as we can,” said Maggie Battaglin, director of housing for the Division of Community Revitalization.
Dave Boliek, North Carolina state auditor, said, “The home building and permanent structure for residents has been a slower rollout than I think most people would like to see,”
Spectrum News 1 asked him if the need is outpacing the help that’s available.
“I don't know that it's outpacing the help that's available. There's a tremendous amount of resources that the state of North Carolina has and the federal government has. I think what is needed is a pace that is quicker,” he said.
According to Boliek’s office, FEMA data in October 2025 showed the storm displaced more than 7,800 households. More than 600 were still seeking assistance, but were not eligible for rental assistance or transitional housing help.
Boliek’s office presented the data on a housing dashboard until that data became stagnant.
“The data becomes stagnant because of the lack of continuous flow of data, and the really hard work it takes to get that data and when we put stuff up on our dashboard, we want that data to be accurate,” he said.
Asked if agencies should continue to collect that data, Boliek said, “Well, I think what we run into in a lot of places across government, not just state government or federal government in many areas, are aging systems that need to catch up to what the public's expectation is.”
Boliek said people looking for permanent housing after Helene can run into several roadblocks and hurdles.
"I think number one is the government application process and the number of forms that have to be filled out and the waiting for a decision to be made,” he said.
“Another is getting enough qualified contractors on site to be able to actually complete the projects,” Boliek said.
"And then, you have some supply chain issues in terms of actually getting the right building materials on site to be able to build,” he said.
Whatever the reasons, Carolyn Phillips remains in need.
“I just wish that they'd think about people like us that are in campers and pray that somebody will look out for us and help us get a place,” she said.
Two years after the storm, Chuck Haynie and his wife finally have their new place.
“It's unbelievable. It's hard to really wrap your head around,” he said.
“It looks better than what we thought it would be,” Haynie said.
Samaritan’s Purse delivered the new home earlier this week – just days before the two-year mark of the storm.
“It's going to be nice to sleep under my own roof again,” Haynie said.
He said Samaritan’s Purse told him that he and his wife will likely be able to move into the home in a couple of weeks.
"It's like winning a lottery or something to be able to get all my kids and grandkids back up here and get everybody together. It means a lot,” he said.
Haynie expected the home next spring, but said it became available now.
He received his home from a faith-based organization. Boliek said he believes those organizations are key to rebuilding because they have the people, they just need a project.
Boliek said nine years after hurricanes Florence and Matthew, some people in Eastern North Carolina affected by those storms are still not in permanent housing.
He pointed out that the geography of the mountains presents different challenges compared with the eastern part of the state.
Boliek said the hope is that lessons from Florence and Matthew will prevent it taking as long for people to recover from Helene.
Boliek said he has people assessing the housing situation related to Helene and plans to issue a report by the end of the year.
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