It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always.
They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.
Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.
Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Sylva, NC is a safe, effective way to give your loved ones the care they need when they need it the most.
Home Care Services
Service AreasSince 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.
Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.
The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.
“I'm so happy to have such a professional and reliable agency that I can refer”
“Always Best Care Seniors Services provide the personal touch in-home care! From our initial”
“Highly professional and very caring. A great company”
“I love this company. They are always very responsive. They truly care about the ones”
“Wonderful service, very helpful, great communication.”
“All their caregivers are nice, show up, rarely late, and very helpful and kind. They”
“I am a current client of this provider They give me the peace of mind. They are”
“My husband has dementia. They have helped me continue to work and feel comfortable in”
“Very great place to work! The staff is very supportive!”
“This place is absolutely amazing to work for!! The office team is so welcoming and”
“They do what I ask them to do which makes my life easier. They are”
“The most caring compassionate place i have ever been to”
“Outstanding care and compassion for both clients and employees”
“They really appreciate to have their employees there . And that makes me feel happy”
“I went for my interview there a week ago and the staff were so nice”
“I am a current client of this provider It could just be his cooperation or lack”
“I am a current client of this provider They do what I ask them to do”
“I am Kathryn Merrell and for the past several months I have been under the”
“I am a current client of this provider She does whatever is needed without being asked. I”
“I am a current client of this provider Just being here and making meals is great.”
“As a caregiver I am so pleased with the care for the clients. I've never”
“I would recommend them because they provide good services. I've been down on my”
“They're very prompt about coming when they're supposed to and they do what we need”
“I am a current client of this provider They've helped the most just by being here,”
“I have honestly never met a group of people who care as much as the”
“I'm so happy to have such a professional and reliable agency that I can refer my caregivers to and know that they will receive the service they need to assist with the care of their loved ones with dementia,”
“Always Best Care Seniors Services provide the personal touch in-home care! From our initial call inquiring about services, to meeting the owner Jim Smeaton to discuss our unique family needs, to the caring compassionate and understanding caregivers we are thoroughly impressed. Its such a relief knowing our loved ones are receiving the care they deserve.”
“Highly professional and very caring. A great company”
“I love this company. They are always very responsive. They truly care about the ones that they care for.”
“Wonderful service, very helpful, great communication.”
“All their caregivers are nice, show up, rarely late, and very helpful and kind. They are reliable, and the caregivers are sweet and attentive.”
“I am a current client of this provider They give me the peace of mind. They are always able to be reached and are willing to work with you.”
“My husband has dementia. They have helped me continue to work and feel comfortable in knowing my husband is safe with excellent care. The office listens, really hears and is helpful to support and meet needs. Our caregiver, Chip, has become family. He was very personable, attentive to needs, brings extra in music, stories, making sure to pay attention to the patient and give accordingly. He is always kind and gracious. We are blessed to have them.”
“Very great place to work! The staff is very supportive!”
“This place is absolutely amazing to work for!! The office team is so welcoming and helpful anytime I call or come in, and my clients are wonderful! It’s more like helping a friend all day instead of working like clockwork!”
“They do what I ask them to do which makes my life easier. They are always on time and they always finish the job during the day.”
“The most caring compassionate place i have ever been to”
“Outstanding care and compassion for both clients and employees”
“They really appreciate to have their employees there . And that makes me feel happy just being in there in their organization .. my google is under Stephanie young but my last name is now Duarte . Young was my married name , I’m divorced now”
“I went for my interview there a week ago and the staff were so nice and welcoming. I’m excited to join the team and see the great things they have in store.”
“I am a current client of this provider It could just be his cooperation or lack thereof. It is regarding his cooperation regarding the service. He tends to not wake the caregiver for assistance during the night time. I would give specific names of individuals in this organization that I would request over others.”
“I am a current client of this provider They do what I ask them to do which makes my life easier. They are always on time and they always finish the job during the day.”
“I am Kathryn Merrell and for the past several months I have been under the care of ABC Senior Services. I have had the privilege of enjoying the care of Lois C. She is the best advertisement for your agency. When I am asked, which happens frequently, about my experience with ABC, I refer to Lois as being your prime example of the type of care they can expect from you. She goes beyond just basic care and does all she can to help remedy any problem we have. I love that I can trust her and feel safe having her share my home with me. She is very professional yet very "down home", a rare combination. You should be very thankful she is on your "team"! Because of her, I have no problem recommending your company to all who ask.”
“I am a current client of this provider She does whatever is needed without being asked. I have had a couple of very good people, one of which I have now. When I was getting going with them, I had a couple of people I would never like to have again, but that has all been ironed out.”
“I am a current client of this provider Just being here and making meals is great. But they could be more proactive. They need to be better at communicating.”
“As a caregiver I am so pleased with the care for the clients. I've never worked for a company that was so dedicated to clients and caregivers. Everyone is always happy, clients and staff. I am blessed to work here.”
“I would recommend them because they provide good services. I've been down on my health, so it's been a blessing to have them taking care of him for me. I appreciate that the caregivers are friendly.”
“They're very prompt about coming when they're supposed to and they do what we need them to do. They've helped the most just by being here.”
“I am a current client of this provider They've helped the most just by being here, and doing what they're supposed to. They're very prompt about coming when they're supposed to and they do what we need them to do.”
“I have honestly never met a group of people who care as much as the Always Best Care team. I have watched the staff there change lives for the better, not only for clients but each other as well. It is a pleasure to be a part of this team, nothing compares to it!!”
Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.
When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.
The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.
At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.
To give our senior clients the best care possible, we offer a full spectrum of in-home care services:
If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.
Common personal care services include assistance with:
Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.
Common home helper care services include assistance with:
Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors.
Common companionship services include:
According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. Doing so is great for both you and your loved one.
At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.
If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.
Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:
According to AARP, 9 out of 10 seniors prefer to age in place within the comfort of their own home. With in-home care, seniors have a way to stay at home, receive the care they need, and maintain a sense of independence, improving overall wellness.
If you or a member of your family have assumed the role of caregiver for your senior loved one, you know how stressful the job can be. Between caregiver burnout and constant worry, being a family caregiver is hard. In-home care relieves your burden and gives you peace of mind knowing that your older family member is in expert hands.
Unlike nursing homes, where the staff and residents rotate frequently, seniors can foster new friendships and build bonds with their caregiver. Seniors who socialize on a regular basis are often happier, which fosters positivity and leads to increased wellbeing.
No two seniors need the same kind of in-home care assistance. That is why each of our Care Plans is tailored to meet our client's individual needs. We offer plans that cover everything from light housekeeping to more involved duties like transportation to doctor's appointments. Our Care Coordinators will work closely with you to develop a personalized plan to ensure your senior's needs are exceeded.
Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.
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While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.
In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.
How much does a senior's home truly mean to them?
A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.
With the help of elderly care in Sylva, NC, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.
Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.
Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.
For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.
More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.
In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.
With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.
In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.
Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.
At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.
In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:
When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.
Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.
At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Sylva, NC understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.
Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.
Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.
While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.
Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.
At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.
Other services offered within assisted living communities can include some or all of the following:
At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.
Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.
For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.
The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:
A discussion of your needs and how our trained caregivers can offer assistance in the most effective way
A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive
Discuss payment options and help coordinate billing with your insurance provider
Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.
If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.
At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Sylva, NC 24-hours a day or only need a respite for a couple of hours, we are here to serve you.
When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.
MAY 16, 2025 - Residents are just learning about the closure of the Webster Post Office, effective May 31. The last day of business is May 30. Beginning June 1, postal services will be relocated to Jackson Plaza in Sylva, which is four and a half miles away. (Photo credit: WLOS staff)WEBSTER, N.C. (WLOS) — It’s the end of an era in Webster. The post office in the small Jackson County town is closing.While residents are reacting to the sudden news, the Postal Service said there’s a possibility of a future Webst...
MAY 16, 2025 - Residents are just learning about the closure of the Webster Post Office, effective May 31. The last day of business is May 30. Beginning June 1, postal services will be relocated to Jackson Plaza in Sylva, which is four and a half miles away. (Photo credit: WLOS staff)
WEBSTER, N.C. (WLOS) — It’s the end of an era in Webster. The post office in the small Jackson County town is closing.
While residents are reacting to the sudden news, the Postal Service said there’s a possibility of a future Webster post office in a different location.
Closing the Webster post office has been talked about for quite some time. But the official notice of its permanent closing just came a few days ago catching many residents off guard. That includes Webster Mayor Tracy Rodes.
“We were shocked by the abruptness of it. It only allows 11 business days to make necessary arrangements. My major disappointment is that the town was not included at any point to help problem-solve an alternative location,” Rodes said.
She's concerned about those who will feel the impact.
SWANNANOA RESIDENTS DEMAND ANSWERS FROM USPS AMID ONGOING POST-HELENE POST OFFICE CLOSURE
“It will be people with limited resources. limited mobility and access to transportation," Rodes said.
Residents are just learning about the closure, effective May 31. The last day of business is May 30.
Beginning June 1, postal services will be relocated to Jackson Plaza in Sylva, which is four and a half miles away.
Lois Tolley has used the small rural post office for almost 40 years. It’s a place she says fosters a sense of home.
“The locality of it and the familiarity of it and the local people," said Tolley.
Residents used to walking to the post office will have to change routines.
“Now we're going to have to switch to delivery and use a mailbox. Have our packages delivered here. Otherwise, we have to drive to Sylva,” said Allen Davis.
Residents said the loss of the post office is a loss of quality of life.
“Our family walks here every day to check the mail. Our kids get suckers from the counter,” said Brandon Core.
All customers will now have to decide between putting up a mailbox or driving to a PO Box in Sylva.
LAND SECURED FOR FIRST TRADITIONAL MIDDLE SCHOOL EVER IN JACKSON COUNTY
The notice said there's no impact on post office box numbers and the zip code will stay the same.
“It gives me hope that maybe there's some chance that there's an alternate solution for a post office to return to Webster,” said Core.
USPS said the relocation to Sylva is temporary and finding a new location for a Webster post office is in the works.
The postal service says:
"When a relocation is required, the Postal Service attempts to find a location as close to the current location as possible that is suitable for our short- and long-term operational needs."
Rodes said the current post office sits on private property. She said the lease hasn't been renewed.
“I believe it’s a 5-year lease that the USPS enters into and I don't think there was an agreement reached on the amount of the lease,” she said.
She said for many, the temporary relocation to Sylva will be an inconvenience, especially as major construction is about to begin on Highway 107.
FULL POSTAL SERVICE STATEMENT:
“The Postal Service was unable to renew our lease to remain in the Webster Post Office building. We have initiated the relocation process. Customers will have the opportunity to provide comments and feedback before the Postal Service determines the location of a new facility. When a relocation is required, the Postal Service attempts to find a location as close to the current location as possible that is suitable for our short- and long-term operational needs.
Postal operations for Webster customers will temporarily relocate to the Sylva Post Office on June 1, while the Postal Service searches for a new location for the Webster Post Office.
We look forward to sharing more information when updates become available. We thank customers for their understanding and continued support.”
There is no gift shop to leave through in an impending exit from a longstanding agreement between several local entities. The only parting gifts may be division and animosity.Jackson County Commissioners are apparently moving forward with a three-year effort to dissolve the Fontana Regional Library System. In a surprise move, the commissioners discussed the contentious issue in a public setting.The item was tacked onto the end of a long agenda for the May 6 work session. County Manager Kevin King told the board that it had thre...
There is no gift shop to leave through in an impending exit from a longstanding agreement between several local entities. The only parting gifts may be division and animosity.
Jackson County Commissioners are apparently moving forward with a three-year effort to dissolve the Fontana Regional Library System. In a surprise move, the commissioners discussed the contentious issue in a public setting.
The item was tacked onto the end of a long agenda for the May 6 work session. County Manager Kevin King told the board that it had three options to attempt to get the FRL to succumb to its demands: board appointments, financial appropriations and leaving the embattled FRL agreement, as spelled out in a recently reworked contract.
“The fourth option would be to close the library,” Commissioner Jenny Hooper said, laughing.
Other board members disagreed with that option.
Smith said he felt the county could run the library on its own.
Board Chair Mark Letson suggested exerting control by renegotiating the library’s lease for the historic courthouse space when the lease ends in 2026.
Commissioner Michael Jennings suggested giving the FRL an ultimatum.
“It’s very left wing, and it needs to go,” Hooper said. “The whole library is being misrun and mishandled. They let homeless in there.”
The board, King and County Attorney John Kubis discussed options, but a push was made to announce the county’s intention to leave the regional system as a declaration needed to be made before June 30, giving the parties one year to divest themselves.
Commissioner Todd Bryson said the library should be “neutral” because it receives county dollars.
The board told King to begin exploring scenarios for what it might look like if the county leaves the FRL.
“I’m here to serve the citizens of Jackson County and what they want,” Smith said. “By and large, they’re not happy with what’s going on.”
Director’s response
Tracy Fitzmaurice, director of Jackson County Library and the FRL, has worked for FRL for 33 years.
She has, so far, not been contacted about the decision.
“I haven’t heard from anyone from the county, so I know as much as I did last week (after the board meeting),” Fitzmaurice said. “My staff are devastated in Cashiers and here (Sylva) because they worry about their jobs. Some of them have been here 20-plus years. They’re devastated to lose something they’ve worked so hard for, for so long; as am I.”
Fitzmaurice said she has lost sleep fretting about how her staff, many of whom are Jackson natives, will be impacted.
For now, she and staff are carrying on as usual.
Though she is not shocked, Fitzmaurice is still surprised given recent statements from Letson and being told by King that the issue wasn’t “on the table” as far as he knew.
In February, Letson assured the public that the county was not considering exiting the agreement.
“At this time Jackson County is not engaging in trying to get out of the FRL agreement,” he said. “We’ve spent thousands of dollars working towards a resolution, and we’re not meeting in secret with anyone regarding that.”
Fitzmaurice contacted Yancy County, who recently voted to leave the Avery Mitchell Yancy Regional library system. They have finished the year window in which a county has to reconsider leaving. According to Fitzmaurice, Yancy’s library budget will double from what it would have contributed under the regional contract.
“I’m sure that same thing will happen here,” she said. “We’re just hoping that they listen to people that love the library.”
Fitzmaurice addressed allegations made in the meeting.
According to Fitzmaurice, the OTC display Smith mentioned was a joint effort between the library and N.C. MedAssist to hand out items like over the counter medications, personal hygiene items, handwarmers, diabetic socks and other supplies to locals who need them, particularly unhoused people and victims of Hurricane Helene.
However, some people did not approve of the library giving out medications. Fitzmaurice conceded, and libraries quit dispensing medication but continued to give out supplies.
The issue was addressed within a week of receiving the complaint from the board, she said.
Kicking people out
Regarding Hooper’s apparent distaste for unhoused people accessing the library, because the library receives state and federal funds, Fitzmaurice cannot legally tell someone they aren’t allowed in the library unless they break conduct rules.
“The only people I can stop from coming into the library are those on the sex offender registry; we’ve done it three or four times,” she said. “That’s the only group of people that cannot use the library. That’s the law federally and in the North Carolina statues. I’ve have had to ask people to leave if they threaten staff, and even then, it’s usually temporary until they can meet the standards that are expected through the conduct policy.”
Unhoused people have a legal right to sit and read, attend library programs, or use the computers. Additionally, turning away an unhoused person could impede their ability to access help by using library computers to apply for assistance.
“They have absolutely as much right as any other person in this community,” Fitzmaurice said.
The hair dye incident happened once, and Fitzmaurice believes it was a teenager.
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