Taking care of your Loved One Is What We Do BEST!

It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always

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Home Care In Burlington, NC

Home Care Burlington, NC

They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.

However, as seniors grow older, completing daily tasks like showering and enjoying activities such as visiting the historic Carolina Mill gets harder without someone by their side. Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.

Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Burlington, NC is a safe, effective way to give your loved ones the care they need when they need it the most.

 In-Home Care Burlington, NC

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The Always Best Care Difference

Since 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.

Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.

The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.


“Great place to work. Such an amazing team in the office, clients, and a great owner. Samantha goes above and beyond for our company. Very understanding! Wouldn’t ask for a better company to work for!”

Maddie C.

“I am Very satisfied that Samantha (the owner) took fast action once our sweet Angel passed away with helping me find work with another sweet client. The staff will help to find you steady hours depending on your availability. I am blessed to be able to work for a company that will work with me & care about my needs. If a situation does come up (no company is perfect :)) Sam will work swiftly to correct any issues & that means a lot to us the caregivers moving forward within the company. I am grateful for my employment with Always Best Care.”

Jessica G.

“I’m thankful for Always Best Care .. I’ve met some amazing people because of them. I absolutely adore every single client I’ve cared for ???? I love the fact that the schedulers are always intuitive, helpful and super amazing ????.. and they’ve taken care of us caregivers as well. I’m a PROUD ABC CAREGIVER!!!!! ~Jessica Ramos~”

Gabriella B.

“Always best care is the best senior care to work for. They have the best clients and staff. The staff are always calling to check in and answering calls on time. Even if I leave a voicemail they call back in a great timely manner. The schedulers are all some as well.”

Sierra J.

“I absolutely love working with ABC they are very helpful and understanding and they work around your schedule and they are very friendly, they make sure your healthy and make sure your not hurting and if you are hurting they call and make sure your okay. I love everyone at ABC”

Alexus A.

“I bn with this company for Abt a year and I love working for them . They work with you,they care about ur personal life/ problems, really good at matching you with good clients..”

Jamie T.

“Always best care is such a great company. I have been with the company 7 years. They always go above and beyond to make sure residents are taken care of.”

Hannah S.

“Every time I call the office the staff are very friendly. I enjoy what I do.”

Tinisia C.

“My experience at Always Best care has been nothing but absolutely amazing.great staff and very outstanding work place.this a good company to work for..I have nothing but great things to say abt the Owner and Director,I will be working here until the plc close basically forever!! Scheduling supervisor again my experience Great!!!!”

Hamilla R.

“Great place to work!....Smart and Hard Working group of individuals!”


“I love working for Always Best Care! They're understanding, have a wonderful team in the office that helps make our jobs easier as caregivers! Easy to talk to and communicate. A great atmosphere, fun activities and different things throughout different times that make the work days a little more light and fun!”

Katie B.

“This is an awesome agency to work for. They will put you to work asap!”

Kim J.

“Hi my name Amiya and I have been working for ABC for almost 4 months now. I really love this job because it’s very flexible especially since I’m a full time college student. It’s really hard to find jobs like this and if you need days they don’t mind as long your attendance isn’t bad. They are also very understanding. It’s really a great job and I love helping people.”


“ABC is a great company that cares about their employees. The pay is good and everyone in the office is extremely helpful. It’s easy to get time off, (just let them know 2 weeks ahead of time). We have monthly in-service & education is offered in person or via zoom. We are given the tools we need to succeed.”

Laraine T.

“Best agency I have ever worked for..”

Valeie S.

“I've worked with some of the greatest clients. They match you to perfection......”

Shanenna S.

“I want to give a review for caregiver Tena. She is top notch for my husband and with helping me in our home. Tena goes above and beyond in all areas. She is so eager each day she’s with us and ensures my husband’s needs are met throughout the day. Tena ensures my husband gets his exercise, his meals and drink needs are met and daily walks outside. She always has supplies ready and keeps everything so clean and sanitary. Very thankful to have Tena as part of my husbands care.”


“Abigail with Always Best Care is a great community partner. She's an asset to the company and always shows up with a smile!”

Nichole S.

“We have used Always Best for 2 years for my Dad before he passed & now 2 years for my Mom. They are the best! Laura J. With Always Best is phenomenal. She is always pleasant & prompt. She is always willing to go a step beyond to help my Mom in every way with the best attitude!”


“I am a current client of this provider Tonya S. Is my Dad’s aide. I just cannot say enough good about her. She is very kind and caring. She has really brought my Dad out of his shell and keeps him active and involved. Tonya is a professional with a great big care givers heart. We feel very fortunate to have her. The team at ABC has been very helpful and we are very happy with our decision to use Always Best Care!!!”

Christine K.

“Sara Bynum is the best example of a CAREGIVER! Caring is her specialité..She is always prompt, cheerful, patient, industrious, generous, personable, organized, and, additionally, has a delightful sense of humor. I can't sing her praises loud enough!”

Aileen T.

“Our family has been pleased with ABC services, thankful for a company to be able to rely on for my Dad's care.”

T C.

“I’m in need of a caregiver for my son and Always Best Senior Care is one of the companies that I contacted. Although they were unable to provide services to us (through no fault of their own) mallory trip time to refer us to a company, including phone number to contact for services. She was very helpful, kind, and attentive to our needs. I appreciate the time they took to assist me the best way they could.”

Lisa L.

“Caregivers (Raina & Aiyana) are very caring and helpful to my father's needs,”

Linda L.

“My husband's caregiver Taylor is so very patient with him. She does her work without supervision. We are proud to have her in our home. Sincerely, Jack & Lou”

Jack H.

What is Non-Medical Senior Care in Burlington, NC?


Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.


When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.


The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.


At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.

 Senior Care Burlington, NC

Types of Elderly Care in Burlington, NC

To give our senior clients the best care possible, we offer a full spectrum of in-home care services:

Personal Care

Personal Care Services

If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.

Common personal care services include assistance with:

  • Eating
  • Mobility Issues
  • Incontinence
  • Bathing
  • Dressing
  • Grooming

Respite Care Burlington, NC
Home Helper

Home Helper Services

Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.

Common home helper care services include assistance with:

  • Medication Reminders
  • Meal Preparation
  • Pet Care
  • Prescription Refills
  • Morning Wake-Up
  • Walking
  • Reading
 Caregivers Burlington, NC
Companionship Services

Companionship Services

Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors. That way, older adults can enjoy their favorite local activities, such as visiting Great Bend Park with friends while also receiving the care they need daily or weekly.

Common companionship services include:

  • Grocery Shopping
  • Transportation to Appointments
  • Nutritional Assistance
  • Conversation
  • Planning Outings
  • Completing Errands
  • Transportation to Community
  • Events and Social Outings
Home Care Burlington, NC
Respite Care

Respite Care Services

According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. So, if you've always wanted to eat at the local da Vinci's Table or visit Cedarock Historical Farm, don't feel bad. Doing so is great for both you and your loved one.

At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.

If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.

 In-Home Care Burlington, NC

Benefits of Home Care in Burlington, NC

Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:

Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.

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Aging in Place: The Preferred Choice for Most Seniors

While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.

In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.

Here are just a few of the reasons why older men and women prefer to age at home:

How much does a senior's home truly mean to them?

A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.

With the help of elderly care in Burlington, NC, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.

Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.

Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.

For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.

More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.

In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.

With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.

 Elderly Care Burlington, NC

Affordable Care

In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.

Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.

At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.

In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:

If your loved one qualifies, Medicaid may help reduce in-home care costs. Review your NC's Medicaid program laws and benefits, and make sure your senior's financial and medical needs meet Medicaid eligibility requirements.
Attendance and aid benefits through military service can cover a portion of the costs associated with in-home care for veterans and their spouses.
Many senior care services like in-home care are included in long-term care insurance options. Research different long-term care solutions to find a plan that provides coverage for senior care.
Home care can be included as part of a senior's private insurance plan. Read over your loved one's insurance policy carefully or speak with their insurance provider to determine if in-home care is covered.
Depending on the life insurance plan, you may be able to apply your policy toward long-term care. You may be able to use long-term-care coverage to help pay for in-home elderly care.
 Senior Care Burlington, NC

Compassionate Care. Trusted Caregivers.

When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.

Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.

At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Burlington, NC understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.

Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.

Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.

Assisted Living Referral Services

While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.

Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.

Respite Care Burlington, NC

At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.

Other services offered within assisted living communities can include some or all of the following:

  • Housekeeping
  • Laundry
  • Recreational Activities
  • Social Outings
  • Emergency Medical Response
  • Medication Monitoring
  • Family Visitation
  • Personal Care
 Caregivers Burlington, NC

At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.

Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.

Some of the most popular assisted living communities to consider in our area include the following:

  • Brookdale Burlington
  • Brookdale Burlington
  • Home Place of Burlington
  • Golden Years Assisted Living
  • Springview Assisted Living
  • The Oaks Of Alamance
Home Care Burlington, NC

For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.

 In-Home Care Burlington, NC

Taking the First Step with Always Best Care

The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:

A discussion of your needs and how our trained caregivers can offer assistance in the most effective way


A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive


Discuss payment options and help coordinate billing with your insurance provider


Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.

If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.

At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Burlington, NC 24-hours a day or only need a respite for a couple of hours, we are here to serve you.

When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.

 Elderly Care Burlington, NC

Latest News in Burlington, NC

Burlington goes social with a newly formed downtown social district

Burlington joins Greensboro and High Point, allowing people to drink alcohol while shopping within the social district boundaries.BURLINGTON, N.C. — Burlington joins nearby cities Greensboro, and High Point by forming a social district.Within the marked boundaries, you're able to consume alcoholic beverages, while shopping at participating businesses.Despite the poor weather, Ted Gross with ...

Burlington joins Greensboro and High Point, allowing people to drink alcohol while shopping within the social district boundaries.

BURLINGTON, N.C. — Burlington joins nearby cities Greensboro, and High Point by forming a social district.

Within the marked boundaries, you're able to consume alcoholic beverages, while shopping at participating businesses.

Despite the poor weather, Ted Gross with The Mini Dingo says the inaugural weekend has been a success.

"Nobody wants to be part of a sleepy downtown. You want to be a part of a situation where people can come, have a beer and have dinner and kind of be where the action is at the end of the day. So, getting people out on the street and having a beverage and creating some activity for people is a benefit for the entire community," said Gross.

Persnickety Books Co-Owner, Shawna Gentert says they've supported the idea of forming a social district from the start.

Although her business doesn't sell alcohol, they do allow shoppers, with the specially marked social district cup, to sip and shop.

"We pride ourselves on not only being a bookstore but a social hub so it's a perfect partnership for us. We've got some great seating and sometimes the restaurants are very full and very busy and people don't have to just stand around. They can linger, look around and maybe discover that we have a used bookstore downtown that they didn't know about before," said Gentert.

Businesses in Greensboro and High Point say their social district has been a huge success.

Earlier this year, Greensboro added a second social district along State Street.

As news spreads, other cities are looking at adding a social district of their own, including uptown Charlotte.

For Gross and Gentert, they welcome any opportunity to bring business downtown.

A part of the city where small businesses are almost exclusively locally owned.

"We rely on the locals and the surrounding communities to come downtown and meet us and be a part of what we're doing revitalizing downtown Burlington," said Gentert.

"We're glad to be a part of the whole growth of downtown, the revitalization of downtown and anything that creates excitement about what we're doing, we're all for it," said Gross.

Hours for the social district are Friday and Saturday from noon until 10 p.m.

Haw River continually contaminated by Burlington companies

1,4-dioxane leaked into the Haw River, affecting Pittsboro’s drinking water Photo by Joseph Navin | Elon News NetworkThe town of Pittsboro is performing tests on the water it receives from the Haw River due to a 1,4-dioxane leak in Burlington — the second time in two months....

1,4-dioxane leaked into the Haw River, affecting Pittsboro’s drinking water

Photo by Joseph Navin | Elon News Network

The town of Pittsboro is performing tests on the water it receives from the Haw River due to a 1,4-dioxane leak in Burlington — the second time in two months.

On Sept. 22, the city of Burlington received a test it had conducted by its wastewater treatment plant from Sept. 14 showing 459 parts per billion of 1,4-dioxane were leaving Burlington’s wastewater treatment plant at that time. The Environmental Protection Agency’s health advisory for 1,4-dioxane is .35 parts per billion in rivers and 35 parts per billion in drinking water — meaning this contamination is 1,300 times the EPA’s health advisory levels for rivers.

1,4-dioxane is used as a solvent in chemical manufacturing and can affect liver, eye and renal functions, according to the Centers for Disease Control and Prevention.

In July, Burlington found 160 parts per billion of 1,4-dioxane in the Haw River. This slug – or bulked subof contamination took a week to travel the 30 miles downstream from Burlington to Pittsboro, according to Pittsboro Public Information Officer and Emergency Management Coordinator Colby Sawyer.

This is not a new issue for Burlington or Pittsboro.

In the first few months of moving her family to Pittsboro in 2019, Elon professor of biology Jessica Merricks said she noticed a note in her water bill: the town was aware of the emerging presence of per- and polyfluoroalkyl substances, also known as PFAS, and 1,4-dioxane in the drinking water.

Alarmed by the letter and its lack of context, Merricks said she made some calls and did some research. What she found was concerning — these chemicals could be dangerous and had been around for some time. Pittsboro resident and microbiologist Katie Bryant had been advocating for change long before Merricks arrived in town.

Merricks and Bryant co-founded Clean Haw River, a Pittsboro organization fighting for clean water, in June 2020. Merricks said the organization has been helping the community by identifying short-term solutions to the issue, including helping the town partner with a local co-op called Chatham Marketplace to provide free reverse osmosis treatment — which purifies water by separating water molecules from sediment and chlorine — for those affected by the contamination.

The contamination of Pittsboro’s water comes from the companies incorrectly disposing of chemicals in the city of Burlington.

In 2019, the city found an alarming level of PFAS — over 33,000 parts per trillion. The most recent recommendation from the EPA is less than one part per trillion.

PFAS are a group of chemicals used to resist heat, oil, stains and water and can be found in food packaging, adhesives and much more, according to the CDC. These chemicals are a concern as they do not break down naturally and can affect human growth and development, as well as thyroid, immune system and liver functions, according to the CDC.

The city of Burlington and the Haw River Assembly — a nonprofit to protect the river — settled a lawsuit in early August, where Burlington agreed to take “significant measures” to limit PFAS pollution. The settlement included the names of the top contributors to PFAS pollution in Burlington: Elevate Textiles, Shawmut Corporation, Unichem Specialty Chemicals, Alamance County Landfill and the Republic Services Landfill.

While the top contributors are now preventing PFAS discharge, Elevate Textiles — the largest contributor, as stated in the press release about the settlement — will implement a system to capture PFAS contaminated wastewater from its production and will phase out its use of PFAS for certain products by June 15, 2025.

In 2020, the city of Burlington and the Haw River Assembly formalized a Memorandum of Agreement stating Burlington’s commitment to collect and test samples of wastewater discharged from the city’s two water treatment plants. Specifically, these tests attempt to find PFAS and 1,4-dioxane compounds, which the typical treatment processes do not remove, according to Burlington’s PFAS and 1,4-dioxane website.

The treated wastewater is sent downstream into the Haw River, meaning the contaminants do not affect the water of Burlington or Elon, but rather the drinking water of the town of Pittsboro.

According to Pittsboro Public Information Officer and Emergency Management Coordinator Colby Sawyer, one of the issues with the testing system is that it takes a week for the water to be tested — meaning the contaminated water could have already been used by citizens of the town.

“When a city like Burlington or Greensboro receives a routine test pop for one of these substances, we are having to react very quickly because we don't have days of lead time,” Sawyer said. “In fact, by the time we're notified of it, it could already be to us, past us, depending on how fast the river’s flowing.”

Merricks also said the town of Pittsboro installed a gas filter with granular activated carbon, which has lowered the amount of contaminants that get through the tap water, but it still isn’t enough.

“Unfortunately, these sorts of problems often fall on the laps of the communities who are the victims, so I think Pittsboro is doing the best it can,” Merricks said.

Sawyer said there are few options for how the town can stop the contamination without the help of the cities upstream.

“Really, the only thing the town can do is to continue to leverage our partnerships with the city of Greensboro and the city of Burlington to try to communicate to the industries and the commercial customers in their cities that what they put into the water impacts us downstream,” Sawyer said.

Merricks said the long-term solutions sit in the hands of federal and state governments.

“I think that at the end of the day, towns like Pittsboro will always be victim because the state and federal leadership is not doing what it has within its power to do, which is to hold industries accountable and to make these sorts of problems go away,” Merricks said. “They have the power to do that. Unfortunately, my community will always be on the offensive until things change from the top.”

For the second time in two months, Burlington discharged toxic 1,4-Dioxane into Haw River, Pittsboro’s drinking water supply

The Pulse Update at 12:20 p.m. Tuesday, Sept. 26.: The Town of Pittsboro released the first sampling results for 1,4-Dioxane:The EPA has set a health advisory goal of 0.35 ppb of 1,4-Dioxane in rivers and streams and 35 ppb in drinking water. The EPA has not yet established a legally enforceable maximum level for drinking water. The 35 ppb figure is not as protective as that for rivers and streams. That’s not a scientifi...

The Pulse

Update at 12:20 p.m. Tuesday, Sept. 26.: The Town of Pittsboro released the first sampling results for 1,4-Dioxane:

The EPA has set a health advisory goal of 0.35 ppb of 1,4-Dioxane in rivers and streams and 35 ppb in drinking water. The EPA has not yet established a legally enforceable maximum level for drinking water. The 35 ppb figure is not as protective as that for rivers and streams. That’s not a scientific rationale, but a technical one: Because of the cost of upgraded treatment systems — in the tens of millions of dollars — most utilities could not achieve the more stringent goals.

“The Town is cautiously optimistic with these results, which indicate whether the “slug,” or concentrated area of 1,4 dioxane, has passed us and we had minimal uptake, or it is just now reaching us,” wrote town spokesman Colby Sawyer, in a press release. Additional test results are expected tomorrow. “Once we receive these results, we can determine if our 1,4 dioxane concentration is moving in a positive or negative direction.”

Update at 7:48 a.m.: Because of the uncertainty about the presence of 1,4-Dioxane in the town’s drinking water, the Town of Pittsboro and Chatham Marketplace, 480 Hillsboro St, are offering free reverse osmosis (RO) treated water to Pittsboro water customers and customers of Aqua NC who receive their water from the Town of Pittsboro. Customers may use Code 64261 to fill jugs and bottles for free. Hours are 8 a.m. to 8 p.m. Monday through Saturday, and 10 a.m. to 6 p.m. Sundays.

Customers should bring jugs and bottles from home, as only a limited supply is available for purchase at the store.

The Town of Pittsboro has ramped up its drinking water testing after the City of Burlington discharged a slug of toxic chemical 1,4-Dioxane — 1,300 times the EPA’s health advisory goal — into the Haw River. It is the second time Burlington has reported contaminating Pittsboro’s drinking water supply this year.

In a press release issued late Friday afternoon, Pittsboro spokesman Colby Sawyer said Burlington officials had notified the town at 1:30 p.m. that routine testing showed high levels of 1,4-Dioxane — 459 parts per billion — had been discharged from one of its wastewater treatment plants on Sept. 14. However, Burlington officials reportedly told their Pittsboro counterparts that the test results had only arrived that day — more than a week later.

1,4-Dioxane is a “probable” carcinogen, according to federal health authorities. The chemical is used in industrial processing and as a solvent.

The source of the 1,4-Dioxane was likely one of Burlington’s industrial customers that discharges its wastewater into the city sewer system. Since traditional treatment methods don’t remove 1,4-Dioxane, the chemical passed through Burlington’s wastewater treatment plant and entered the Haw.

Burlington is 30 miles upstream of Pittsboro.

Sawyer said Pittsboro officials still don’t know if the 1,4-Dioxane has already passed by the town or has yet to arrive. “When a release of this type occurs, most of the substance flows downstream together,” Sawyer said. “The dilution and speed of travel of this bulked substance, or slug, is based on how fast and at what volume the river is flowing.”

Because Pittsboro’s contracted testing labs don’t operate on the weekends, its results won’t be back until Monday or Tuesday. Without the data, “we are unsure of what impact this release has, is having, or will have on our water system.”

Pittsboro utilities staff are drawing only the minimum amount of water from the Haw to “keep the water system functional,” Sawyer said.

The town is encouraging its water customers to conserve water by reducing or eliminating non-essential uses, such as landscape irrigation, washing vehicles and filling swimming pools.

In July, Burlington’s Southside wastewater treatment plant released 1,4-Dioxane into the Haw, albeit at lower levels — 160 ppb, or 457 times the EPA goal for rivers and streams. It took about a week for the chemical to reach Pittsboro, which at the time, detected levels in drinking water at 11.9 ppb.

In 2020, the Haw River Assembly, represented by the Southern Environmental Law Center, and the City of Burlington reached a memorandum of agreement to identify sources of 1,4-Dioxane and to reduce its discharge. Burlington has not publicly announced which of its industrial customers is responsible for the high levels of 1,4-Dioxane discharges.

Pittsburgh company looking to invest $10M to convert Burlington operation to make EV components

A diversified Pittsburgh company that has moved into energy storage, including for electric vehicles and hydrogen fuel cells, is hoping to convert and expand a Burlington printing and embossing equipment maker it acquired several years ago.Matthews International is seeking Burlington’s help on a N.C. building re-use grant for a proposed $10 million investment that would create about 25 jobs paying an average of $64,061, according to a city public notice. The notice is for a public hearing on the grant proposal at the city counci...

A diversified Pittsburgh company that has moved into energy storage, including for electric vehicles and hydrogen fuel cells, is hoping to convert and expand a Burlington printing and embossing equipment maker it acquired several years ago.

Matthews International is seeking Burlington’s help on a N.C. building re-use grant for a proposed $10 million investment that would create about 25 jobs paying an average of $64,061, according to a city public notice. The notice is for a public hearing on the grant proposal at the city council’s Dec. 5 meeting.

Under the North Carolina Commerce Department building re-use program, local governments typically seek the grants on behalf of companies with which they enter contracts.

Matthews, which traces its history to 1850, has three main business lines: Memorialization, consisting of bronze and granite memorials, caskets and cremation equipment; industrial energy storage systems, product identification and warehouse technology including fulfillment and tracking systems; and brand management including printing equipment and merchandising and consumer-product services.

Its energy storage business produces engineered industrial calendering, laminating, and coating equipment that is used to make lithium-ion batteries and components of fuel cells. The company also delivers products to several major vehicle producers and is actively pursuing opportunities with several other electric vehicle and tier-one battery manufacturers, it stated in its most recent annual report.

In early 2021, Matthews acquired a Canadian company, Terrella Energy Systems, that makes a graphite component of fuel cells.

In 2022, it added two Germany companies, Olbrich GmbH and R+S Automotive GmbH, in the battery and energy storage business, with Olbrich's main business in electrodes that make up lithium-ion batteries and hydrogen fuel cells.

That followed Matthews' announcement earlier in 2022 of a a joint development agreement with Canadian engineering firm Illuming Power to work toward an automated production line for certain fuel-cell components.

The company found that it can adapt some of its processes for other industries, including making lithium-ion batteries for EVs, CEO Joseph Bartolacci told the Pittsburgh Business Times. Those processes include rotary gravening and calendaring, where a material like metal is smoothed through rolling cylinders.

Matthews came to North Carolina in 2018 with the acquisition of Frost Converting Systems of Burlington, maker of equipment for printing and embossing for packaging for a variety of products, including the tobacco industry. It's the former Frost site that is the subject of the grant application.

Matthews hopes to convert the site to make parts for hydrogen fuel cells and electric-vehicle batteries, according to Burlington’s economic development director, Peter Bishop.

The company has indicated it will seek a local incentive grant of $100,000 from Burlington as well.

The site is at 2056 Willow Springs Lane in Burlington, where there is a building of about 34,000 square feet, according to Alamance County property records.

Chemicals from a Burlington company ended up in the Haw River, Pittsboro feels the impact

The City of Burlington believes Apollo Chemical in Burlington dumped 1,4-Dioxane into the Haw River. The Town of Pittsboro is feeling the effects.BURLINGTON, N.C. — The possible carcinogen, 1,4-Dioxane was recently dumped into the Haw River.The City of Burlington said the potentially cancer-causing chemical came from Apollo Chemical in Burlington.This is an issue for the Town of Pittsboro as they g...

The City of Burlington believes Apollo Chemical in Burlington dumped 1,4-Dioxane into the Haw River. The Town of Pittsboro is feeling the effects.

BURLINGTON, N.C. — The possible carcinogen, 1,4-Dioxane was recently dumped into the Haw River.

The City of Burlington said the potentially cancer-causing chemical came from Apollo Chemical in Burlington.

This is an issue for the Town of Pittsboro as they get their water directly from the Haw River.

Pittsboro's Public Information Officer Colby Sawyer said this is something they've dealt with before.

"We're not new to this. We've had multiple of these events over the years, and so we're pretty well-trained and prepared on how to handle these things," Sawyer said.

Although the chemicals are said to come from a chemical company in Burlington, the City of Burlington's water supply is fine, but with Pittsboro being downstream from Burlington, any possible traces of 1,4-Dioxane will eventually end up in Pittsboro and beyond.

"Our water sources are not connected to the Haw River. The South Burlington Wastewater Treatment Plant discharges into the Great Alamance Creek, just upstream of where it discharges to the Haw River. Anybody downstream of that potentially could be affected," City of Burlington's Water Resources Director Bob Patterson said.

According to the CDC, 1,4-Dioxane is a clear liquid that easily dissolves in water. It's used primarily as a solvent in the manufacturing of chemicals. The CDC says the chemical is possibly carcinogenic to humans, meaning it's capable of causing cancer.

Pittsboro has yet to get back results from the lab on whether or not 1,4-Dioxane is in their water. But out of caution, the town is using the bare minimum amount of water needed to keep their systems functioning and even giving out free water until they get the all-clear. The town, as well as the folks with the Haw River Assembly, like Haw Riverkeeper Emily Sutton, are encouraging people to push legislators for more regulation of 1,4-Dioxane in our water systems, so that the dumping of the chemical into waterways can be monitored closer, and those responsible can face more consequences.

"Right now, North Carolina is in this very contentious debate around whether or not our state can enact narrative standards, numeric standards, for 1,4-Dioxane on any of these discharge permits. 1,4-Dioxane isn’t an issue that we’re seeing federally as much as PFAS, so it hasn’t risen to the level of concern that we’re seeing," Sutton said.


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