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Taking care of your Loved One Is What We Do BEST!

It's no secret, most of us would like to stay in our own home as we age. Yet, sometimes our loved ones just need a little extra help to remain comfortable at home. That's where Always Best Care can help....we are dedicated to exceeding expectations....always

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Home Care In Burlington, NC

Home Care Burlington, NC

They say that your golden years are the best years of your life. For most older Americans, that's how it should be - a time to relax, reflect, and live life in a familiar place. After all, senior citizens in the U.S. have worked tirelessly to build a better economy, serve their communities, and raise families.

However, as seniors grow older, completing daily tasks like showering and enjoying activities such as visiting the historic Carolina Mill gets harder without someone by their side. Unfortunately, many older Americans aren't able to rely on their adult children for help. The reality in today's world is that family members do not have the skills or time to dedicate to caring for their parents. That's where Always Best Care Senior Services comes in.

Our in-home care services are for people who prefer to stay at home as they grow older but need ongoing care that family or friends cannot provide. More and more older adults prefer to live far away from long-term, institutionalized facilities and closer to the place where they feel most comfortable - their home. Home care in Burlington, NC is a safe, effective way to give your loved ones the care they need when they need it the most.

 In-Home Care Burlington, NC

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The Always Best Care Difference

Since 1996, Always Best Care has provided non-medical in-home care for seniors to help them maintain a healthy lifestyle as they get older. We are proud to have helped more than 25,000 seniors maintain higher levels of dignity and respect. We focus on providing seniors with the highest level of in-home care available so that they may live happily and independently.

Unlike some senior care companies, we genuinely want to be included in our clients' lives. We believe that personalized care is always the better option over a "one size fits all" approach. To make sure our senior clients receive the best care possible, we pair them with compassionate caregivers who understand their unique needs. That way, they may provide care accordingly without compromising their wellbeing.

The Always Best Care difference lies in life's little moments - where compassionate care and trustworthy experience come together to help seniors live a fruitful, healthy life. Whether you are an aging adult that can't quite keep up with life's daily tasks or the child of a senior who needs regular in-home services, Always Best Care is here to help.

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TESTIMONIALS

“Abigail with Always Best Care is a great community partner. She's an asset to the company and always shows up with a smile!”

Nichole S.
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TESTIMONIALS

“We would like to give a shout out to some of the caregivers. We are thankful to have Ms Loretta as a caregiver, she’s very giving, a sweet person, and she works very hard to help us. Such a blessing for Mike and myself. Taylor has such a contagious smile and is so calming for Mike. Always willing to help out however he can. A blessing to us. Tena jumps right in right away as she arrives and is so caring , willing to do whatever task to help ensure all is taken care of and cared for while she’s here. What a blessing Tonya has been for Mike, a contagious caring attitude and willingness to step in and takeover with all things while she’s here. So thankful she’s been put on our caregiver schedule.”

Susie
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TESTIMONIALS

“We have used Always Best for 2 years for my Dad before he passed & now 2 years for my Mom. They are the best! Laura J. With Always Best is phenomenal. She is always pleasant & prompt. She is always willing to go a step beyond to help my Mom in every way with the best attitude!”

KDAOH
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TESTIMONIALS

“Sara Bynum is the best example of a CAREGIVER! Caring is her specialité..She is always prompt, cheerful, patient, industrious, generous, personable, organized, and, additionally, has a delightful sense of humor. I can't sing her praises loud enough!”

Aileen T.
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TESTIMONIALS

“Our family has been pleased with ABC services, thankful for a company to be able to rely on for my Dad's care.”

T C.
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TESTIMONIALS

“I’m in need of a caregiver for my son and Always Best Senior Care is one of the companies that I contacted. Although they were unable to provide services to us (through no fault of their own) mallory trip time to refer us to a company, including phone number to contact for services. She was very helpful, kind, and attentive to our needs. I appreciate the time they took to assist me the best way they could.”

Lisa L.
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TESTIMONIALS

“Caregivers (Raina & Aiyana) are very caring and helpful to my father's needs,”

Linda L.
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TESTIMONIALS

“My husband's caregiver Taylor is so very patient with him. She does her work without supervision. We are proud to have her in our home. Sincerely, Jack & Lou”

Jack H.
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TESTIMONIALS

“Britiany has been caring for my mom almost 4 years. She is so kind and patient and willing to help in any way she can. We value Britiany and think of her as family now. We have been so pleased the way in which Always Best Care has worked with us.”

Jeannie H.
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TESTIMONIALS

“Caring staff. Patient portal for family. Quick replacement/fill in caregiver.”

Stephany T.
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TESTIMONIALS

“The staff has been very helpful. Michelle is very helpful and friendly.We have never had to have service like this before so we weren’t sure of what to expect. Things have been very good and everyone has been so easy to work with. It makes it easier on everyone in the family. I am thankful to have Michelle come and help us and to the rest of the company for their help and understanding.”

Carol E.
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TESTIMONIALS

“We were worried at first with someone taking care of mom. Melanie put us at ease. She is such a big help. Thank you Melanie, thank you all best!!”

Rita C.
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TESTIMONIALS

“God has allowed angels to be on earth to help us. My family is blessed to have one of those angels named Theresa who cares for my mother. Theresa is caring, soft spoken, loving and very nurturing in the excellent care she gives to my mother. We are so very thankful and blessed to have her in our lives! Thank you Theresa and Always Best Care!”

Elisabeth C.
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TESTIMONIALS

“Always Best Care Senior Services has been nothing but professional,nice and very helpful and informative about their healthcare opportunities. My family and myself have been very pleased with Carmen Rhodes our caregiver.She’s very kind,compassionate and knowledgeable about her job .Great job matching us with one of your Always Best Care Senior Services employee.”

Karen M.
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TESTIMONIALS

“Harvey has become a part of our family! He is so kind and considerate to my father as he cares for him daily. His compassion and desire for the elderly is shown each time he comes to his house. If it were not for Harvey, I would not be able to work, nor would I have peace of mind that Daddy is being taken care of. Thank you Harvey for all that you do and the love that you show to daddy.”

Janet R.
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TESTIMONIALS

“I have worked with about 6 agencies over the last 3 years and Samantha and her team at Always Best Care have been helpful, caring and supportive! They have been there for the unexpected and for the day to day care of my husband. When I need anything, even just a calm voice on the phone, they are there. Our caregiver, Maggie, has become a wonderful part of our family. She truly loves her job and taking care of Tony. She helps me to be less stressed taking care of my husband.”

Kandi S.
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TESTIMONIALS

“You could give Connie Rangel-Ledezma a bonus every day because she is that special to us. Without her, Bob would not be where he is today. She is valued by us and we hope by you! Give her 2 bonuses!!”

Gail N.
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TESTIMONIALS

“We have been using Always Best Care Senior Services for my mom since early January 2023. They have done a great job of sending wonderful qualified caregivers that genuinely care for our mom. A special shout out to Alexandra Bennick, Wendy Hare, Stella Pride, Savannah Buckland and Aiyana Wright for all their hard work and wonderful care they have given mom. Not only do they do a great job caring for mom, but they clean house, prepare meals, clean dishes and many other household chores. They give my dad and the children a great sense of trust and security knowing she is being well taken care of!”

Greg S.
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TESTIMONIALS

“Always Best Care quickly responded when my mother needed in-home care. They were the only care giver in Burlington that would provide care for 1 hour shifts and quickly addressed any concerns we had. We thank all of the care givers for their service, but Letitia stood out as the best. Her service for my mother was top notch.”

wilbur M.
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TESTIMONIALS

“These 5 stars are specifically for our caregiver, Janet. Janet is very dependable and conscientious. She is also very smart and is able to solve any problems that may arise without my help. Also, I respect her opinion on the ways to improve her care of my husband.”

Kim &.
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TESTIMONIALS

“Always Best Care and their staff has been wonderful. Shentellia is an incredible caregiver. Delightful person and amazing cook. We are thankful for everything ABC and Shentellia has done for us.”

Gail S.
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TESTIMONIALS

“We have been using Always Best care for several years, first with my mom and then after her passing, they continued with our father. The line of communication is always open and to make sure that the relationship between client and staff works. I have been appreciative that we can call regarding anything and they listen and are on top of accommodating my father.”

KimiDee Y.
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TESTIMONIALS

“Always Best Care is wonderful! I highly recommend for you senior care needs! Their team allowed our family to fully celebrate a special family event, while providing my mom the freedom, attention and compassionate care she needed!”

Heidi M.
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TESTIMONIALS

“Amazing service from ABC Senior Services! We had never used a service before and heard about always best care. We hired them to pick up my mother from her assisted living and bring her to our son‘s wedding 30 minutes away in Greensboro. From my first phone call with Samantha Loy, I was impressed with this company. Samantha was helpful, thorough, professional, all while being incredibly personable and caring. The actual caregiver was fabulous! I highly recommend Sarah! Not only did she do her job professionally, but she was an absolute joy to be with. She loved on my mother well. Sarah participated in our wedding service by wheeling my mother down the aisle, she assisted my mom in mingling with her family and friends, she joined our family table and was an absolute pleasure to be with! It was such a treat to have my mom attend the and not be worried about her! We would absolutely use Always Best Care again. It was money well spent!”

wendy B.
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TESTIMONIALS

“Always happy to use Always Best Care! This company is reliable, trustworthy, and honest. I have worked with them for the past 3 years and I've never been let down. Highly recommend Always Best Care!”

Holly P.

What is Non-Medical Senior Care in Burlington, NC?

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Home is where the heart is. While that saying can sound a tad cliche, it is especially true for many seniors living in America. When given a choice, older adults most often prefer to grow older at home. An AARP study found that three out of four adults over the age of 50 want to stay in their homes and communities as they age.

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When you begin to think about why, it makes sense. Home offers a sense of security, comfort, and familiarity.

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The truth is, as we age, we begin to rely on others for help. When a family is too busy or lives too far away to fulfill this role, in-home senior care is often the best solution. Home care services allow seniors to enjoy personal independence while also receiving trustworthy assistance from a trained caregiver.

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At Always Best Care, we offer a comprehensive range of home care services to help seniors stay healthy while they get the help they need to remain independent. As your senior loved one gets older, giving them the gift of senior care is one of the best ways to show your love, even if you live far away.

 Senior Care Burlington, NC

Types of Elderly Care in Burlington, NC

To give our senior clients the best care possible, we offer a full spectrum of in-home care services:

Personal Care

Personal Care Services

If your senior loved one has specific care needs, our personal care services are a great choice to consider. Personal care includes the standard caregiving duties associated with companion care and includes help with tasks such as dressing and grooming. Personal care can also help individuals with chronic conditions like diabetes.

Common personal care services include assistance with:

  • Eating
  • Mobility Issues
  • Incontinence
  • Bathing
  • Dressing
  • Grooming

Respite Care Burlington, NC
Home Helper

Home Helper Services

Sometimes, seniors need helpful reminders to maintain a high quality of life at home. If you or your senior has trouble with everyday tasks like cooking, our home helper services will be very beneficial.

Common home helper care services include assistance with:

  • Medication Reminders
  • Meal Preparation
  • Pet Care
  • Prescription Refills
  • Morning Wake-Up
  • Walking
  • Reading
 Caregivers Burlington, NC
Companionship Services

Companionship Services

Using this kind of care is a fantastic way to make life easier for you or your senior loved one. At Always Best Care, our talented caregivers often fill the role of a companion for seniors. That way, older adults can enjoy their favorite local activities, such as visiting Great Bend Park with friends while also receiving the care they need daily or weekly.

Common companionship services include:

  • Grocery Shopping
  • Transportation to Appointments
  • Nutritional Assistance
  • Conversation
  • Planning Outings
  • Completing Errands
  • Transportation to Community
  • Events and Social Outings
Home Care Burlington, NC
Respite Care

Respite Care Services

According to AARP, more than 53 million adults living in the U.S. provide care to someone over 50 years old. Unfortunately, these caregivers experience stress, exhaustion, and even depression. Our respite care services help family caregivers address urgent obligations, spend time with their children, and enjoy nearby activities. Perhaps more importantly, respite care gives family members time to recharge and regroup. Taking personal time to de-stress reduces the risk of caregiver burnout. So, if you've always wanted to eat at the local da Vinci's Table or visit Cedarock Historical Farm, don't feel bad. Doing so is great for both you and your loved one.

At the end of the day, our goal is to become a valuable part of your senior's daily routine. That way, we may help give them the highest quality of life possible. We know that staying at home is important for your loved one, and we are here to help make sure that is possible.

If you have been on the fence about non-medical home care, there has never been a better time than now to give your senior the care, assistance, and companionship they deserve.

 In-Home Care Burlington, NC

Benefits of Home Care in Burlington, NC

Always Best Care in-home services are for older adults who prefer to stay at home but need ongoing care that friends and family cannot provide. In-home care is a safe, effective way for seniors to age gracefully in a familiar place and live independent, non-institutionalized lives. The benefits of non-medical home care are numerous. Here are just a few reasons to consider senior care services from Always Best Care:

Always Best Care offers a full array of care options for patients at all levels of health. With our trusted elderly care services, your loved one will receive the level of care necessary for them to enjoy the highest possible quality of life.

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Aging in Place: The Preferred Choice for Most Seniors

While it's true that some seniors have complicated medical needs that prevent them from staying at home, aging in place is often the best arrangement for seniors and their families. With a trusted caregiver, seniors have the opportunity to live with a sense of dignity and do so as they see fit - something that is unavailable to many older people today.

In-home care makes it possible for millions of seniors to age in place every year. Rather than moving to a strange nursing home, seniors have the chance to stay at home where they feel the happiest and most comfortable.

Here are just a few of the reasons why older men and women prefer to age at home:

How much does a senior's home truly mean to them?

A study published by the American Society on Aging found that more than half of seniors say their home's emotional value means more than how much their home is worth in monetary value. It stands to reason, then, that a senior's home is where they want to grow old.

With the help of elderly care in Burlington, NC, seniors don't have to age in a sterilized care facility. Instead, they can age gracefully in the place they want to be most: their home. In contrast, seniors who move to a long-term care facility must adapt to new environments, new people, and new systems that the facility implements. At this stage in life, this kind of drastic change can be more harmful than helpful.

Institutional care facilities like nursing homes often put large groups of people together to live in one location. On any given day, dozens of staff members and caregivers run in and out of these facilities. Being around so many new people in a relatively small living environment can be dangerous for a seniors' health and wellbeing. When you consider that thousands of seniors passed away in nursing homes during the COVID-19 pandemic, opting for in-home care is often a safer, healthier choice for seniors.

Aging in place has been shown to improve seniors' quality of life, which helps boost physical health and also helps insulate them from viral and bacterial risks found in elderly living facilities.

For many seniors, the ability to live independently with assistance from a caregiver is a priceless option. With in-home care, seniors experience a higher level of independence and freedom - much more so than in other settings like a nursing home. When a senior has the chance to age in place, they get to live life on their own terms, inside the house that they helped make into a home. More independence means more control over their personal lives, too, which leads to increased levels of fulfillment, happiness, and personal gratification. Over time, these positive feelings can manifest into a healthier, longer life.

More independence, a healthier life, and increased comfort are only a few benefits of aging in place. You have to take into consideration the role of cost and convenience. Simply put, it's usually easier and more affordable to help seniors age in place than it is to move them into an institutional care facility. According to the US Department of Housing and Urban Development, seniors who age in the comfort of their homes can save thousands of dollars per month.

In-home care services from Always Best Care, for instance, are often less expensive than long-term solutions, which can cost upwards of six figures per year. To make matters worse, many residential care facilities are reluctant to accept long-term care insurance and other types of payment assistance.

With Always Best Care's home care services, seniors and their families have a greater level of control over their care plans. In-home care gives seniors the chance to form a bond with a trusted caregiver and also receive unmatched care that is catered to their needs. In long-term care facilities, seniors and their loved ones have much less control over their care plan and have less of a say in who provides their care.

 Elderly Care Burlington, NC

Affordable Care

In-home care is a valuable resource that empowers seniors to age in place on their own terms. However, a big concern for many families and their loved ones is how much in-home care costs. If you're worried that in-home care is too expensive, you may be pleasantly surprised to learn that it is one of the most affordable senior care arrangements available.

Typically, hiring an Always Best Care in-home caregiver for a few hours a week is more affordable than sending your loved one to a long-term care facility. This is true even for seniors with more complex care needs.

At Always Best Care, we will work closely with you and your family to develop a Care Plan that not only meets your care needs, but your budget requirements, too. Once we discover the level of care that you or your senior need, we develop an in-home care plan that you can afford.

In addition to our flexible care options, families should also consider the following resources to help offset potential home care costs:

If your loved one qualifies, Medicaid may help reduce in-home care costs. Review your NC's Medicaid program laws and benefits, and make sure your senior's financial and medical needs meet Medicaid eligibility requirements.
Attendance and aid benefits through military service can cover a portion of the costs associated with in-home care for veterans and their spouses.
Many senior care services like in-home care are included in long-term care insurance options. Research different long-term care solutions to find a plan that provides coverage for senior care.
Home care can be included as part of a senior's private insurance plan. Read over your loved one's insurance policy carefully or speak with their insurance provider to determine if in-home care is covered.
Depending on the life insurance plan, you may be able to apply your policy toward long-term care. You may be able to use long-term-care coverage to help pay for in-home elderly care.
 Senior Care Burlington, NC

Compassionate Care. Trusted Caregivers.

When you or your senior loved one needs assistance managing daily tasks at home, finding a qualified caregiver can be challenging. It takes a special kind of person to provide reliable care for your senior loved one. However, a caregiver's role involves more than meal preparation and medication reminders. Many seniors rely on their caregivers for companionship, too.

Our companion care services give seniors the chance to socialize in a safe environment and engage in activities at home. These important efforts boost morale and provide much-needed relief from repetitive daily routines. A one-on-one, engaging conversation can sharpen seniors' minds and give them something in which to be excited.

At Always Best Care, we only hire care providers that we would trust to care for our own loved ones. Our senior caregivers in Burlington, NC understand how important it is to listen and communicate with their seniors. A seemingly small interaction, like a short hug goodbye, can make a major difference in a senior's day. Instead of battling against feelings of isolation, seniors begin to look forward to seeing their caregiver each week.

Understanding the nuances of senior care is just one of the reasons why our care providers are so great at their job.

Unlike some senior care companies, our caregivers must undergo extensive training before they work for Always Best Care. In addition, our caregivers receive ongoing training throughout the year. This training ensures that their standard of care matches up to the high standards we've come to expect. During this training, they will brush up on their communication skills, safety awareness, and symptom spotting. That way, your loved one receives the highest level of non-medical home care from day one.

Assisted Living Referral Services

While it's true that many seniors prefer to age at home, sometimes in-home care isn't the best fit. For those seniors and their families, choosing an assisted living facility makes more sense. Unfortunately, finding the optimal care facility is easier said than done in today's day and age. That's when Always Best Care's assisted living referral services begin to make a lot of sense.

Assisted living is a form of housing intended for seniors who require varying degrees of medical and personal attention. Accommodations may include single rooms, apartments, or shared living arrangements. Assisted living communities are typically designed to resemble a home-like environment and are physically constructed to encourage the independence of residents.


Respite Care Burlington, NC

At assisted living communities, seniors receive help with daily activities such as bathing, dressing, and eating. They may also benefit from coordination of services with outside healthcare providers, and monitoring of resident activities to ensure their health, safety, and well-being. Caregivers who work at assisted living communities can also provide medication administration and personal care services for older adults.

Other services offered within assisted living communities can include some or all of the following:

  • Housekeeping
  • Laundry
  • Recreational Activities
  • Social Outings
  • Emergency Medical Response
  • Medication Monitoring
  • Family Visitation
  • Personal Care
 Caregivers Burlington, NC

At Always Best Care, our representatives can match your senior's emotional, physical, and financial needs with viable assisted living communities nearby. Results are based on comparative data, so you can select the best choice for you or your loved one.

Always Best Care works closely with local senior living communities to gain valuable knowledge that we then use to help seniors and their loved ones make informed decisions. This information can include basic care and rent, resident availability, and services provided. Because Always Best Care is compensated by these communities, we provide senior living referral services at no extra cost to you.

Some of the most popular assisted living communities to consider in our area include the following:

  • Brookdale Burlington
  • Brookdale Burlington
  • Home Place of Burlington
  • Golden Years Assisted Living
  • Springview Assisted Living
  • The Oaks Of Alamance
Home Care Burlington, NC

For many seniors, moving into a senior living community revolves around how and when they want to make a transition to more involved care. Some seniors are more proactive about transitioning to independent living. Others choose to remain home until their care needs or other requirements are satisfied. Remember - our staff is here to help. Contact our office today to learn more about assisted living communities and how we can find a facility that exceeds your expectations.

 In-Home Care Burlington, NC

Taking the First Step with Always Best Care

The first step in getting quality in-home care starts with a personal consultation with an experienced Always Best Care Care Coordinator. This initial consultation is crucial for our team to learn more about you or your elderly loved one to discover the level of care required. Topics of this consultation typically include:

A discussion of your needs and how our trained caregivers can offer assistance in the most effective way

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A draft of your care plan, which includes highly detailed notes and a framework for the care that you or your senior will receive

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Discuss payment options and help coordinate billing with your insurance provider

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Our caregivers are trained to spot changes that clients exhibit, like mental and physical decline. As your trusted senior care company, we will constantly assess and update your Care Plan to meet any new emotional, intellectual, physical, and emotional needs.

If you have never considered in-home care before, we understand that you and your family may have concerns about your Care Plan and its Care Coordinator. To help give you peace of mind, know that every team member and caregiver must undergo comprehensive training before being assigned to a Care Plan.

At the end of the day, we only hire the best of the best at Always Best Care. Whether you need home care in Burlington, NC 24-hours a day or only need a respite for a couple of hours, we are here to serve you.

When you're ready, we encourage you to contact your local Always Best Care representative to set up a Care Consultation. Our Care Coordinators would be happy to meet with you in person to get to know you better, discuss your needs, and help put together a personalized Care Plan specific to your needs.

 Elderly Care Burlington, NC

Latest News in Burlington, NC

Local train schedule excludes Burlington Station from two of its routes

Revised train schedule is set to start July 10 Photo by Joseph Navin | Elon News NetworkElon University professor Ryan Johnson makes his way to work on Train 71 Piedmont from Durham at 7:02 a.m. every Monday, Wednesday and Friday. He arrives at the Burlington train station at 7:40 a.m. and then bikes the remaining four miles to Elon’s campus where he teaches classes all day.Through talking to a Burlington train stati...

Revised train schedule is set to start July 10

Photo by Joseph Navin | Elon News Network

Elon University professor Ryan Johnson makes his way to work on Train 71 Piedmont from Durham at 7:02 a.m. every Monday, Wednesday and Friday. He arrives at the Burlington train station at 7:40 a.m. and then bikes the remaining four miles to Elon’s campus where he teaches classes all day.

Through talking to a Burlington train station agent, Johnson learned the train he has been taking to work for the past five years will no longer stop at Burlington on the early morning route as well as two other stops, High Point and Salisbury — as of July 10.

“I understand making things express,” Johnson said. “But when they take routes that already exist that people depend upon for commuting, and then just remove them in order to save four minutes per station — they save four minutes — it struck me as really devastating. And now I may be forced to buy a car.”

Under the new train schedule, a stop at the Burlington station will not be included on Train 71 and Train 76, which are two out of 10 of the routes. Under the current train schedule, the first train from Raleigh arrives at Burlington Station before 8 a.m. Starting July 10, the first opportunity for commuters to get off at Burlington Station will be after 11 a.m.

Town of Elon Mayor Emily Sharpe said she believes this new schedule is “a real missed opportunity” for the Department of Transportation to support commuters and improve the North Carolina rail system.

“When we're taking away the ability for decent amounts of commuters to access work or play via train, I think that's just a real disservice,” Sharpe said.

The new schedule will include 10 daily routes from Raleigh to Charlotte every day in three hours, according to a North Carolina Department of Transportation press release.

Johnson said he regularly buys a 10 one-way trip ride pass between Durham and Burlington for $68. He said using this mode of transportation to commute to work is “very cheap compared to driving” and believes without this option, equity, sustainability and access are at risk for the Elon and Burlington communities.

“As someone who’s loved the train, supports the train and wants to increase access to the train for all North Carolinians —it really shocked me,” Johnson said.

John Stehlin, a professor at University of North Carolina, Greensboro, rides the train to work during the academic year. He researches the urban political economy as it relates to transportation and said the new train schedule is an issue of “regional equity.” Burlington and Salisbury are the lowest income communities in the train route, according to U.S. Census data.

“So you're cutting off that access, and the only real train that somebody could take for a traditional nine to five employment,” Stehlin said.

Beyond this concern, Stehlin believes increasing the frequency of trains would help the environment.

“It stitches these regions together in such a fundamental way and makes it possible for people to commute between these places without adding cars to the highway, without adding carbon emissions, without adding other pollution from driving,” Stehlin said.

Sharpe said her office reached out to Amtrak and other local officials but has not received much response. Though Sharpe is disappointed, she said she understands if low ridership from the Burlington station was a factor.

“Maybe they see that there's only a certain amount of people, and to them, it's not worth it for that amount of people,” Sharpe said. “I think that's unfortunate. I certainly understand if that is part of it. But it would have been nice for there to be more of an opportunity for discussion around it, rather than a decision being made without all of the key players involved.”

Liz Macam, communications officer for NCDOT’s Rail and Integrated Mobility Divisions, said she has spoken to several people from Elon University about the changes.

“We understand that some of the changes to some of the Piedmont schedules will have a negative impact on specific riders,” Macam said. “But overall, there were a variety of competing priorities and priorities and items that had to be taken into consideration.”

This is the first time the North Carolina Department of Transportation will be changing the train schedule in five years. According to Macam, the decision to change the schedule was made based on ridership data and trends by the North Carolina Department of Transportation board.

Macam declined to comment on whether the NCDOT is saving money by making fewer stops on certain routes.

According to NCDOT, more than 500,000 people used the NC By Train service last year, which is higher ridership than the company has seen in over 30 years. NC By Train is the train service that is operated by the NCDOT and its trains are staffed by Amtrak workers.

Johnson, Sharpe and Stehlin said they hope the NCDOT will consider not removing the stops at Burlington station.

Macam declined to comment on whether the board would consider adding the Burlington train station back into the two routes it's missing from.

“What I would like to see is more accessibility, even more service, a more frequent train,” Stehlin said. “Once you start having a train every hour because so many people want to use it, then maybe you start to have a couple of express trains, right? But I don't think we're there yet. And I don't know if kind of randomly excluding certain stops is the best way to grow the ridership that would get us there.”

Burlington will curb PFAS discharges, per legal settlement with Haw River Assembly

There are 12,00 types of PFAS from a variety of sources, including the textile and chemical industries. (Illustration: EnviroScience Inc.)Levels of toxic PFAS in Burlington’s wastewater have decreased more than 6,000% over the past three years and are expected to decline further, the result of a settlement agreement between the City and the Haw River Assembly finalized this week.The agreement requires Burlington ensure its current and future industrial sources control PFAS discharges before they enter the city’s tre...

There are 12,00 types of PFAS from a variety of sources, including the textile and chemical industries. (Illustration: EnviroScience Inc.)

Levels of toxic PFAS in Burlington’s wastewater have decreased more than 6,000% over the past three years and are expected to decline further, the result of a settlement agreement between the City and the Haw River Assembly finalized this week.

The agreement requires Burlington ensure its current and future industrial sources control PFAS discharges before they enter the city’s treatment plants or the Haw River, according to the Southern Environmental Law Center, which represented the Haw River Assembly. The agreement requires new and expanding industrial sources to disclose their use or discharge of PFAS. It also requires the city and its industrial sources to conduct extensive sampling using the latest methods to detect all PFAS, including precursor chemicals that degrade into measurable PFAS. This data will be available to the public on the city’s webpage.

Exposure to even very low levels of PFAS, short for per-and polyfluoroalkyl substances, has been linked to multiple health problems, including thyroid and liver disorders, kidney and testicular cancers, immune system deficiencies, obesity, high cholesterol, and reproductive and fetal development problems. There at least 12,000 types of PFAS, and they are found in water-, stain-, and grease-resistant products, like furniture, carpeting, clothing, microwave popcorn bags and fast-food packaging. PFAS are also found in AFFF firefighting foam.

The Haw River has long been a dumping ground for PFAS pollution from upstream textile and manufacturing industries, Haw Riverkeeper Emily Sutton said.

“This agreement is a huge win for a cleaner, safer Haw River and downstream communities,” said Kelly Moser, senior attorney for the Southern Environmental Law Center, in a prepared statement. “Now that we know the industrial sources of the PFAS in Burlington’s discharges, the city will take—and require its industrial sources to take—significant measures to prevent future pollution while reporting its results to the public.”

The City will also perform sampling to characterize the contribution of PFAS and other chemicals from residential customers. The City and the Haw River Assembly will continue to share sampling results, which Burlington will continue to post to its website.

A spokesperson for the City of Burlington called the agreement a “win-win for the City and HRA as well as the citizens of North Carolina residing in the Haw River watershed.”

In November 2019, the Haw River Assembly notified Burlington officials that it intended to sue over the illegal discharges of PFAS and 1,4-Dioxane, a probable carcinogen. Although PFAS and 1,4-Dioxane aren’t regulated in drinking water by the EPA or the state, the SELC argued the compounds are subject to provisions of the Clean Water Act, which covers rivers, streams and lakes.

In 2020, the parties formalized a memorandum of agreement that required Burlington to investigate potential sources of PFAS and 1,4-Dioxane that were discharging into the City’s wastewater treatment plants. The East plant, which was later found to be receiving PFAS in wastewater from industry, discharges directly into the Haw River, the drinking water supply for the Town of Pittsboro.

The South plant, which has issues with 1,4-Dioxane, discharges into Big Alamance Creek, a tributary of the Haw.

Burlington contracted with a third-party to investigate the sources of PFAS; the Haw River Assembly enlisted Duke University scientists to analyze the wastewater and identify the types of PFAS it contained.

The City pinpointed one of its industrial customers, Elevate Textiles, as its largest source of PFAS. The new settlement agreement requires the company to install a closed-loop system to capture contaminated wastewater from its production lines that make medical and military products. The new system will keep PFAS from entering Burlington’s sewer system.

Although those products require the use of PFAS, Elevate Textiles has started phasing out its use of the compounds for its other products, according to the SELC. That phase-out will be complete by June 15, 2025.

There are other known sources of PFAS that discharge to the Burlington wastewater treatment plants, including the textile manufacturer Shawmut Corporation. That company and future industrial customers will also be prohibited from discharging PFAS. (Unichem Specialty Chemicals reported it stopped production as of June 30.)

The Alamance County Landfill and the Republic Landfill are also PFAS sources. Leachate — liquid from the landfill that is collected in tanks — is sent to wastewater treatment plants. However, that leachate often contains PFAS from the disposal of consumer products. When rain falls on the landfill, it carries contaminants to the leachate system.

Reducing the amount of PFAS entering the wastewater treatment plant addresses another problem: biosolids. Utilities often contract with companies to haul off the sludge, which is then spread on agricultural fields as fertilizer. When it rains, the PFAS in the biosolids can seep into the groundwater, contaminating nearby wells — or run off the property and into creeks.

The NC Department of Environmental Quality regulates wastewater treatment plants, but the municipalities regulate their own industrial users. That arrangement can create a conflict because cities and counties depend in part on fees paid by those industries to discharge into the plants. In effect, utilities can be held economically hostage by industry, who can choose not to expand or locate in an area, and instead seek laxer regulations elsewhere.

Last week, Burlington’s South wastewater treatment plant discharged a slug of 1,4-Dioxane that measured 160 parts per billion into Big Alamance Creek — far above the state’s recommended level of 0.35 ppb for surface water. By the time the compound entered Pittsboro’s drinking water supply, concentrations downstream had been diluted to 11.9 ppb. The EPA has not established a maximum level of 1,4-Dioxane in drinking water, but has set a health advisory goal of 35 ppb. However, that level is far less protective than the goal set for the chemical in rivers and streams. Since traditional water treatment systems can’t remove the compound, utilities can’t achieve the more protective goal.

The recent incident was “a dramatic spike from previous levels reported by the city to Haw River Assembly,” according to the SELC, which ranged from less than one to a high of 14 parts per billion. “The investigation developed by SELC, Haw River Assembly, and the city to identify the city’s PFAS sources lays the groundwork for the city’s investigation into the source of the recent spike of 1,4-dioxane,” the SELC wrote.

That investigation is ongoing.

The City of Burlington's landmark settlement to cut PFAS pollution

The City of Burlington, North Carolina, has reached a agreement to prevent huge amounts of forever chemicals from getting into the Haw River. That change will also impact the Cape Fear Watershed, and it’s a cutting-edge change compared to cities around the country. When Burlington tested its water in 2019 because of a state mandate, it found something shocking: PFAS levels in the Haw River were over 33,000 parts per trillion.The man-made contaminants, known as forever chemicals, are found in thousands of consumer produc...

The City of Burlington, North Carolina, has reached a agreement to prevent huge amounts of forever chemicals from getting into the Haw River. That change will also impact the Cape Fear Watershed, and it’s a cutting-edge change compared to cities around the country.

When Burlington tested its water in 2019 because of a state mandate, it found something shocking: PFAS levels in the Haw River were over 33,000 parts per trillion.

The man-made contaminants, known as forever chemicals, are found in thousands of consumer products. They’re used in manufacturing, and they were coming out of the city’s wastewater treatment plant at frightening levels, given the high level of toxicity with even very small amounts.

The Haw is a tributary of the Cape Fear River, meaning that pollution reached the drinking water of nearly a million people.

Geoff Gisler is an attorney for the Southern Environmental Law Center, which filed a claim against Burlington on behalf of the Haw River Assembly, a nonprofit founded in the early 1980s to protect the river and Jordan Lake. They pushed the city to enforce the Clean Water Act to reduce pollution coming from the wastewater treatment plant.

“The way that the law is set up, is that it gives community groups and citizen groups the chance to go to step into the state's shoes when the state's not enforcing the law,” Gisler said.

That 2019 notice of intent to sue led to testing. The city figured out how bad the pollution was, and eventually learned exactly who the biggest polluters were.

Bob Patterson, Burlington’s water resources director, said the litigation and settlement were really a collaborative effort. The final part of the settlement changed the city permits to require the major polluters — which are two textile manufacturers — to use closed-loop systems. That means their contamination doesn’t end up in the treatment plant, and doesn’t end up in the river.

"Both are what are called 'significant industrial users,'" Patterson explained. "We have an industrial pretreatment program that is, overseen by DEQ. So we have local control, we do local permits for our industries."

That meant the city was able to modify its permits for the factories, requiring them to clean up their wastewater before sending it to the treatment plant.

These changes drastically reduced the amount of PFAS entering the water. Instead of 33,000 parts per trillion in the Haw, the latest tests show under 600 parts per trillion.

But Patterson said there’s still work to do — the other biggest polluters are the two landfills in the area: “They don't create or produce PFAS either, it's in everything that is brought to the landfills, that decomposes and the liquid is collected from the bottom.”

Ongoing research will determine how to handle that leachate from the bottom of landfills and, perhaps, destroy the forever chemicals. But there isn't a process set in stone for leachate quite yet.

Regardless, advocates are thrilled with the progress. Haw River Keeper Emily Sutton says Burlington was a great partner in solving the problem — and that other cities should take note.

“So I'm hopeful that this can be a roadmap for other utilities, and the state will require wastewater treatment plants to really understand what is coming through their wastewater systems, and how to stop it," Sutton said.

Other wastewater treatment plants along the river are continuing to pollute it, including Greensboro and Reedsville, which both have discharge permits coming up for public review. While every wastewater treatment plant likely deals with PFAS and 1,4 dioxane to some degree, it's those in cities with significant manufacturers that are often the largest polluters.

The legal strategy of modifying permits has benefits. It doesn’t require public institutions to buy or install expensive filters. The cost falls on the manufacturer that's using or creating PFAS, rather than on the consumer. That's a far cry from past problems in the Cape Fear region, where Chemours put GenX in the river, and it fell on drinking water utilities like CFPUA to try and filter it out.

Patterson said the textile plants in his city took the news fairly well. They had questions, but they were aware that PFAS are on their way out of fashion, so to speak.

“They've been working with the chemical industries to develop, as I understand it, alternative chemicals that are thought to be much safer than the PFAS compounds that provide the same benefits that consumers are used to," he said.

Patterson said he’s been getting calls from wastewater treatment plants and engineering firms across the country who want to learn from what they did. Burlington is on the cutting edge of enforcement, it seems.

But Emily Sutton wants to see this kind of regulation come from the state.

“There's a process here that the state needs to be requiring for every discharger," she said. "It should not be on the backs of small environmental nonprofits and our amazing team at Southern Environmental Law Center to figure this out to protect our communities and to enforce the Clean Water Act. The state knows how to do this, they are required to do this. And they need to be holding polluters accountable.”

Tunnel below old Tarheel Army Missile Plant contains toxic contamination

Federal contractors believe unrelated sources also contributing to east Burlington pollutionA Cold War-era tunnel below the former Tarheel Army Missile Plant in east Burlington is a newly discovered source of toxic chemicals at the facility, according to a recent report by federal contractors. And based on sampling of a neighborhood stream, there could be other unrelated contamination sour...

Federal contractors believe unrelated sources also contributing to east Burlington pollution

A Cold War-era tunnel below the former Tarheel Army Missile Plant in east Burlington is a newly discovered source of toxic chemicals at the facility, according to a recent report by federal contractors. And based on sampling of a neighborhood stream, there could be other unrelated contamination sources near the plant that further burden the predominantly nonwhite and low-income neighborhood.

Tunnel water, soil and groundwater at the TAMP contain high levels of chemicals associated with chlorinated solvents, which were commonly used at the facility. These include TCE, PCE, benzene and vinyl chloride, all of which have been linked to cancer.

The 22-acre facility containing more a dozen dilapidated buildings and surrounded by a chain-link fence, closed in 1992. It has been vacant ever since.

NC Newsline published a special investigative series in 2021 on the history of the plant, where Western Electric conducted top-secret research and built Nike missile guidance systems on behalf of the Department of Defense.

Those weapons-related activities left serious environmental and public health hazards that still persist. A half dozen homes and duplexes abut the plant, which looms over their backyards.

The military is responsible for cleaning up the contamination below ground. David Tsui, who bought the property in 2018, is in charge of cleaning up contamination above ground, such as lead and asbestos in the buildings.

State and federal records indicate that Tsui would like to develop the site, not just for warehouse storage, but possibly apartments. To clean up the property for residential use would be a herculean — and expensive — undertaking because of the extensive pollution.

The tunnel runs north-south between Buildings 2 and 16, the latter of which backs to homes along Hilton Road. Contractors believe the tunnel is carrying contaminated groundwater from other parts of the property and discharging the pollutants beneath the neighborhood. Contractors cautioned that Tsui, or future property owners, not “dewater the tunnel” without further study. Otherwise, the tunnel would siphon more contaminated groundwater, which would need to be treated before being released. That would require a state permit, and one from the City of Burlington to send the treated water into the sewer system.

Deed restrictions currently forbid dewatering.

Hazardous vapors that off-gas from the contaminated groundwater are likely present inside many of the TAMP buildings, the report said. That’s important because Tsui has repeatedly failed to secure the site, state records show, and unhoused people live inside the buildings, whose roofs are also caving in.

Investigators have long known that contaminated groundwater has migrated from the TAMP property to beneath the neighborhood. Based on high solvent levels in the soil, the NC Department of Health and Human Services pleaded with the Army six years ago to test indoor air at nearby residences. Sampling did not occur until last year, and was not done indoors.

Outdoor sampling, which is also an acceptable testing method, was conducted near foundations of five properties. The results showed no solvent vapor levels above regulatory standards. Total petroleum hydrocarbons – a mixture of chemicals found in gasoline, fuel oil and similar products – were detected, but “there is no standard for this analyte,” the report reads, and the contractors made no further recommendations.

Solvents have entered a small, shallow stream that runs through the neighborhood and eventually feeds the Haw River, sampling data show. But based on monitoring well testing conducted last year, federal contractors believe additional sources could be contributing to the pollution. This includes two previous dry-cleaning sites, the old AT&T/Lucent building and the former Elder Hosiery Mills plant, which are within a block of the TAMP.

Federal contractors also suggested indoor air should be tested at the former Lucent building because of “vapor intrusion concerns,” according to the report.

Contractors also recommended further studies to understand the plume of underground contamination leaving the northwest portion of the TAMP that includes the Lucent property.

At many other sites contaminated with chlorinated solvents — dry cleaners, for example — the soil is excavated to eliminate the original source. If done correctly, that cuts off the contaminant flow and companies can tackle the groundwater pollution more easily.

For the TAMP site, federal contractors estimated the amount of soil to be excavated to range from 90 to 230 tons, although it could be more based on the margins of contamination. Nonetheless, these are “relatively small volumes that could be excavated quickly and effectively,” the report said.

If the site is excavated, it would be necessary to protect the neighborhood from contaminated dust and other potential pollution sources.

The NC Department of Environmental Quality approved the 2,200-page report’s findings. Next, the contractors will development cost estimates for several cleanup methods, including excavation only and excavation plus groundwater treatment. Those estimates could be finalized by the end of the year.

Bed Bath & Beyond to close in Burlington, other North Carolina stores

Bed Bath & Beyond will close its doors to the Burlington community April 8. The store is one of five North Carolina locations to end its retail operations in the state — the other locations include Raleigh, Gastonia, Greenville and Hickory. The chain is set to close in more than 280 locations across the nation in the coming months.The home furnishings store, located in Burlington’s...

Bed Bath & Beyond will close its doors to the Burlington community April 8. The store is one of five North Carolina locations to end its retail operations in the state — the other locations include Raleigh, Gastonia, Greenville and Hickory. The chain is set to close in more than 280 locations across the nation in the coming months.

The home furnishings store, located in Burlington’s University Commons, sells items such as bedding, storage containers, kitchenware and bathroom needs. It’s usually popular during Elon University’s student move-in day at the beginning of each school year. Elon News Network visited the Burlington location two times. Employees at the store did not provide further comment on the closing.

Elon senior Wellsley Cohen said she’s been shopping at the Burlington location since she was a freshman, and worries that students in the future will encounter problems at other stores during future move-in days.

“It’s going to make it so a lot of students shop at Target, Walmart and TJMAXX, and it's going to be chaotic with the amount of people in those stores during move-in,” Cohen said.

Cohen said that closing this store will affect the local community.

“I feel like their closing is negative for the Elon community, especially because the student body is expanding,” Cohen said. “There’s going to be one less store for new students to shop at.”

An Elon parent Facebook page shared the news that the store was closing. One Elon parent, Marsha Jane DiFrango, said that she has seen many Elon students shop at the location within the past four years and thinks it as an important business in the community.

“A large portion of students shop there, and I can’t believe that Elon driven businesses haven't warranted keeping that store open,” DiFrango said.

Bed Bath & Beyond customer and Elon alum Corry Wilder ’81 also said closing this location will hurt the move-in process for Elon students.

“It’s sad,” Wilder said. “It's another big store closing. It’s going to affect the economy for sure, and a lot of students use it to buy things to move in, so they’ll be upset.”

The University Commons shopping plaza also includes two other stores with homegoods available for the community to purchase, including Target, TJMAXX and Ross.

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