After months of leaks and failed repairs, a North Carolina homeowner finally received a refund for a faulty $20,000 roof installation — but not without a fight.
SNOW CAMP, N.C. — Snowcap, N.C. – A North Carolina homeowner says he spent months battling a roofing company after a newly installed $20,000 metal roof repeatedly leaked — until he finally got a refund with the help from the WFMY News 2 team.
Joe Price and his family have lived in their home off NC 87 for more than two decades. Recently, the country property needed a new roof. Price said they hired a roofer who gave them an estimate and completed the job within weeks.
But the problems started shortly after the first heavy rain.
“It was leaking, coming in,” Price said.
The company was called back to reseal the roof, but the second fix made things worse.
“It was leaking worse the second time than the first time,” he said.
Water began dripping into the attic, and a third repair attempt also failed. Then, Price said, the company stopped responding altogether.
“That’s when I called another company,” he explained.
The second company fixed the roof properly — but charged Price $6,500. That’s when he reached out to the “2 Wants to Know” team for help.
Price said he hadn’t planned to escalate the issue.
“I was hoping not to have to get someone involved to begin with,” he said.
When the news team contacted the owner of the original roofing company, the owner claimed he hadn’t been told of the ongoing issues. After the conversation, the company refunded Price the full $6,500.
“I’m just glad we got the money back with the repair,” Price said.
The case underscores the importance of doing due diligence before hiring a contractor.
Consumer advocates suggest:
? 1. Verify Licensing and Insurance
? 2. Get Local References
? 3. Get Multiple Written Estimates
? 4. Understand the Warranty
? 5. Avoid Storm Chasers
? 6. Never Pay the Full Amount Upfront
? 7. Ask About Permits
? 8. Check for Manufacturer Certifications
? 9. Don’t Be Pressured Into a Quick Decision
? 10. Confirm Cleanup and Disposal
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