MADISON — Residents and town officials said they were saddened to learn the family-owned Roberts Food Center, a fixture in the North Madison Shopping Center for more than 40 years, will be closing.
The store announced its closure over the weekend on social media and its website, saying it was unable to reach an agreement with their landlord after a year of lease negotiations. The last day is Thursday, according to the store.
Father and son Bob and Zach Fusco had run the market together since 2015 when his son joined the team at age 23. Bob Fusco opened the Roberts in 1983. The store at 514 Old Toll Road, near the Route 79 Madison circle, serves the communities of North Guilford, North Madison, Durham and Killingworth.
The younger Fusco is the owner of Brookside Market in Glastonbury, which opened in 2020. He declined to comment on the dispute with the landlord over the Madison store.
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Zach Fusco’s said he’s sad to see this chapter end for the store.
He grew up in the business, accompanying his dad to the store since he was 5 years old.
“I knew I wanted to come back to the business," he said of his time in college. "My grandfather and dad employed their kids, and now their grandkids now work for us.”
Over that time, the family has gotten to know their longtime customers well.
“We're very involved in the community for over 40 years,” he said. “We’ve gotten close to a lot of people. It's been a long ride, so it's going to be very sad to see it go."
The family did an extensive $2 million renovation in 2019, updating it from its last makeover in the 1990s, with all new floors, new cases and new colors, he said, adding they've been investing in the business since.
“We've kind of come to a crossroads here,” Fusco said.
Competing as an independent grocery store with the major chain stores and discount stores, such as Costco and Amazon, is tough, he said.
“And, when your store's a third the size of a chain store, I can't offer everything, but we can be better at what we do offer,” he said. “So, it's just really, really tailoring your offerings to the community, really going above and beyond with that service, and that personal aspect.”
Customers appreciated the personal touch, he said.
“A lot of the customers, they knew my father, they knew my grandfather, they knew my grandmother, they know my kids, they know my siblings," Fusco said. "It's just a different vibe and a different feel to how we operate.”
The Glastonbury store, Fusco said, is “doing very well” and they have plans to continue serving the South Glastonbury and Portland communities there.
“But this is kind of our goodbye to the shoreline for now,” he said.
Bob Buess, owner of the neighboring North Madison Wine & Spirits since 1989, said he will miss the food center because of the business it brought to his store and as a shopper.
“I'm a resident as well and obviously that's going to hurt our business not having to anchor a store there,” Buess said. “We catch business from people just coming into the plaza, for sure.”
On a personal level, Buess said he’ll miss Robert’s “family feel” and their meats and house-made sides for cookouts.
“A lot of people have very fond memories of the place,” he said, including him.
Buess said his customers are “devastated” the store is closing.
“If you were having a cookout, where would you go?" he said. "You'd go to Robert's to get the pre-made burgers and their potato salad."
Customers were loyal to Robert’s “homemade” offerings, he said.
“I think Robert's had a real connection to the town for sure,” Buess said.
Madison First Selectman Peggy Lyons said she was “very disappointed” to learn that “such a treasured neighborhood store will be closing.”
“Robert’s has been embedded in our local community for many years," she said.
Lyons said she had spoken to both the business and property owners and offered to help mediate the dispute.
“While it appears their differences are irreconcilable, I have been assured the landlord is actively looking for another grocery tenant and understands the importance of the plaza’s role in the heart of the North Madison community,” Lyons said.
She said town officials will "ensure the shopping plaza continues to thrive going forward.”
Killingworth First Selectman Eric Donavon Couture said town residents there will miss Roberts as well.
“I've gone shopping there," Couture said. "They're an institution and a lot of residents are going to be negatively impacted by Roberts closing.”
In the area, this is the third IGA store to close. In North Branford, the shuttered IGA market has been vacant since it closed in 2009, coinciding with the new Big Y Market opening up the road on Route 80.
In recent years, Colonial Market in Essex closed during the pandemic and DG Market, a grocery store affiliated with Dollar General, opened in 2024.
May 19, 2025