TORRINGTON — Among other adventures in her more than 25-year stint heading the Northwest Chamber of Commerce, JoAnn Ryan has traveled the world and jumped from the 14th floor of a local apartment building.
Ryan, 81, is retiring June 30; Ted Shafer, who has been the chamber’s volunteer treasurer for about two years, will be stepping into the role.
While Ryan may be officially be departing, former chamber board chairman Jacque Williams expects to hear from her regularly. “She’ll still be in my ear,” he said.
One of six siblings, Ryan was born and raised in Torrington. She oversaw recruitment and hiring for Kelly Services for 19 years before taking the position as chamber president and CEO.
When she was at Kelly Services, she made certain every office she covered belonged to the local chamber and believes the best way to know the business community is to be involved with the chamber.
“I have always believed that a chamber of commerce in a region was critical to the welfare of not only the business community, but the entire community,” she said.
She is known for having a knack for getting folks to join or volunteer for the chamber.
Shafer listed her persuasive skill with other characteristics that, he said, bring a smile to his face, including her panache for storytelling and the way she puts members in their best light when describing them to others.
Williams said he met Ryan 20 years ago while waiting tables at Applebees when she pulled him aside to ask who he was. When he replied that he was a music producer and publisher, she used her persuasion on him.
“She actually demanded that I become a member of the chamber,” he said with a laugh. “I had no choice.”
Connecting people through the chamber and getting folks involved enhances their lives, professionally and personally, Ryan said.
The importance of relationship building is one of the biggest things Williams said he has learned from Ryan.
“I love JoAnn Ryan. She has done so much for me in both my personal and professional career development it’s just going to be very strange going forward after she steps down,” he said.
Shafer noted that a challenge of taking over the position will be filling Ryan’s “big shoes.”
“Through the years I’ve seen how JoAnn conducts herself and wears her heart on her sleeve as she shows everyone that she is very caring about Torrington and the Torrington residents,” he said. “She wants everyone to do well and be well.”
Named distinguished alumni at Torrington High School’s 2025 academic awards, Ryan’s taught history at the high school in the 1960s. While working toward her master of arts degree at Trinity College in Hartford, she taught at St. Francis Elementary School, now called St. John Paul the Great Academy.
Ryan spoke fondly of two and a half decades of memories she carries from her time with the chamber.
While her experience includes a long list of volunteer positions on boards and committees, including City Council and two runs for mayor, she speaks most fondly of international travels she enjoyed through the Chamber Travel Program. Places she visited include China, Japan, Spain, Portugal, Cuba, Ireland, England, Scandinavia, Belgium and South Africa.
The journeys included what she called important connection making tours of businesses with offices in the United States and abroad.
She recalled a visit to Becton Dickinson & Co. in Suzhou, China, and told the folks working there that she had previously visited the Canaan, Connecticut office.
“They could not believe it,” she said. “And I said, I know your plant, and it just was remarkable. Remarkable. So, again, there were those connections that we made.”
Throughout the years, Ryan has hosted functions, initiated programs and held fundraisers. One fundraiser in particular was called Over the Edge and replicated one she had heard about elsewhere called My Mama Jumped off A Building.
Participants, including Ryan, took to Torrington Towers on Prospect Street and repelled off the 14th floor. “It was insane,” she said.
Karen Kuhl, director of programs and events for the chamber said she will miss Ryan. Over their 20 year friendship, she said she has learned a great deal from her.
“I don’t know anyone who has as much energy as this woman,” Kohl said. “She’s just amazing and has always been kind to us.”
Kohl said she is looking forward to working with Shafer, who she noted, brings much experience to the role.
Shaffer was first selectman in Burlington from 2012 to 2022. “I was heavily involved and interested in promoting economic development for the business community and its residents,” he said.
After leaving the office, he worked as economic development department director for Winsted from 2022 through 2024. From 2024 to the present, he has served as economic development consultant for special projects in the Northwest Region.
Shafer received a business degree from Tulane University in New Orleans, and got his masters in business administration from Alliant University, in San Diego. He also has a master’s degree in public administration from the University of Connecticut.
Shafer plans to bring “some fresh ideas in programming,” more educational guest speakers and more opportunities for businesses to network.
“I’m looking forward to the new role,” he said. “I’m very thankful to the greater Torrington area and the region for being so welcoming and I look forward to providing services and programming that will benefit them.”
Ryan’s career will be honored June 27 from 5 to 9 at a private celebration at the Warner Theatre, hosted and coordinated by her close friends. Anyone interested in attending can contact Susan Cook at 860-921-7340.
Then, on Monday, June 30 the chamber will have an open house at it offices on 59 Field St. from 9 a.m to 3 p.m.
“It’ll be kind of bittersweet but we want to send her off with lots of love,” Kuhl said.