EDISON, NJ — A New Jersey-based company that sells extended vehicle warranty plans violated federal law on unsolicited calls, according to a recent lawsuit.
Stacy Lea Borden, of Kansas, who filed the lawsuit as a class action claim in U.S. District Court on Jan. 11, says American Dream Auto Protect Inc. (based in Edison) violated the Telephone Consumer Protection Act by placing prerecorded calls to consumers without consent, including calls to phone numbers on the national Do Not Call registry.
Between the hours of 11 a.m. and 5 p.m. on Dec. 29, 2025, Borden said she received multiple calls from American Dream Auto Protect, despite being on the Do Not Call registry.
After she did not answer the third call, an artificial voice agent left a message asking, “Hi, is this Robert?”
Borden could tell the voicemail was delivered using an artificial voice because the message began only after “a noticeable delay” and because the message “sounded like an artificial voice attempting to trick the consumer into sounding like a human voice,” she said in the lawsuit.
This is consistent with American Dream Auto Protect’s advertised use of AI voice agents through NICE CXone’s conversational AI platform, the complaint alleges.
Requests to American Dream Auto Protect for comment were not answered as of noon on Tuesday.
When Borden called back the number that left the message, an employee answered, identifying the company as American Dream Auto Protect. She then told the employee the company was calling the wrong number and that she wanted the calls to stop, the lawsuit says.
Despite that request, she received a fourth unsolicited call on her cell phone around an hour later, the lawsuit states.
She did not answer that call, and the company left another message stating, “Hi, is this Robert? This is James calling from American Dream Auto Prote…”, the lawsuit said.
Frustrated because the calls weren’t stopping, Borden again called back and told the employee who answered that the company was calling for the wrong person and that she had already asked for the calls to stop.
According to the complaint, the employee responded by saying they were calling Robert to sell him an extended vehicle warranty plan and that they were calling the correct number.
Borden, who does not know Robert and did not give her cell phone to American Dream Auto Protect, asked again for the calls to stop, and the call ended, she said.
“The unauthorized solicitation telephone calls that Borden received from or on behalf of [American Dream Auto Protect] have harmed [her] in the form of annoyance, nuisance, and invasion of privacy, occupied her phone line, and disturbed the use and enjoyment of her phone,” the lawsuit states. “The calls also wasted [Borden’s] time, as she called [American Dream Auto Protect] back twice to ask for the calls to stop.”
Borden is seeking class action status for the complaint, as well as an injunction requiring American Dream Auto Protect to cease all unsolicited calling activity, and monetary relief for those injured by the company’s conduct.
According to the Federal Communications Commission, consumers on the Do Not Call registry can receive up to $500 in damages for each violation of the Telephone Consumer Protection Act.
If the court finds the violations were “willful and knowing,” people on the registry could receive up to triple the amount of damages, the lawsuit states.
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